94% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
98% lettings fee satisfaction
Sep 25,2024
Sep 25,2024
0
people found
this helpful
this helpful
Staff are amazing ,Christine was always willing to help, but the process is very heavily online orientated which is ageist as it discriminates against elderly. Elderly people would struggle, if not stop their application. This surely has negative impact on business
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
8th Nov 2024
reviewed by 'C & E'
1st Nov 2024
reviewed by 'Stuart Fennell'
23rd Oct 2024
reviewed by 'MHerrod'
22nd Oct 2024
reviewed by 'Rachel M'
14th Oct 2024
reviewed by 'Lawrence'
Opening Hours
Address
Beresfords
27-31 High Street
Great Dunmow
Essex
CM6 1AB
sell: 01371 876868 lett: 01371 859777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 94% | 100% | £175,000 | £950,000 |
| Lettings | 100% | 98% | £775 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 36 | 0 | 66 | 3 | 32 | 2 | 23 | 1 | 5 | 1 |
Areas covered
- CM6
- CM6 1
- CM6 2
- CM6 3
- CM22 6
- CM7 4
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Nov 08,2024
Nov 08,2024
0
people found
this helpful
this helpful
I am writing to express our appreciation for your hard work and support in helping us sell our house. You showed a clear understanding of the market and what we required and we are grateful for your support throughout the entire process.
We appreciated your ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07,2024
Nov 07,2024
0
people found
this helpful
this helpful
Grace managed the situation efficiently and kept us advised of progress. I also appreciated the photographic report....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2024
Nov 01,2024
0
people found
this helpful
this helpful
Good communication and all that I asked to be done was arranged and carried out to completion....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 23,2024
Oct 23,2024
0
people found
this helpful
this helpful
I've had a lovely a smooth transition into my new home.
Thanks so the team at Beresfords. I've felt heard enjoyed each moment speaking with the team. Thank you for being so helpful and kind !...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2024
View all comments
(1)
Dear Miss Herrod,
Thank you for taking the time to leave a review!
We're glad to hear that the move went well, and it's great to hear that the process was dealt with to your satisfaction. I'll be sure to pass on your kind comments to the rest of the team.
Regards
Ryan Spong - Area Lettings Director ...
Oct 22,2024
Oct 22,2024
0
people found
this helpful
this helpful
As a first time renter, I couldn’t have asked for better service! Every time I have had a query I have been met with kindness, understanding and mutual respect. Those who have aided in the process have all been very knowledgable and over helpful. ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2024
View all comments
(1)
Dear Rachel,
Thank you for taking the time to leave a review!
We're pleased to hear of your positive experience with Kirsty, Gilli and Christine of our Dunmow branch in your search for a rental property.
We hope you are settling in to your new home ok.
Regards
Ryan Spong - Area Lettings Director ...
Oct 14,2024
Oct 14,2024
0
people found
this helpful
this helpful
I would like to share my thoughts on the prudent work that was carried out by Barbara Croft on behalf of my wife and I.
When our tenants moved out they left behind a property that was in need of a desperate clean. There was ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28, 2024
View all comments
(1)
Dear Lawrence,
Thank you for your glowing review for Barbara.
It's not always straight forward and simple when a check out is conducted, however if handled correctly and professionally the outcome can often be pain free for both tenant and landlord. We're really pleased to hear that Barbara assisted you to a successful result, and I'll be sure to pass on your feedback to her.
Regards
Ryan Spong - Area Lettings Director ...
Sep 25,2024
Sep 25,2024
0
people found
this helpful
this helpful
Staff are amazing ,Christine was always willing to help, but the process is very heavily online orientated which is ageist as it discriminates against elderly. Elderly people would struggle, if not stop their application. This surely has negative impact on business...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 05, 2024
View all comments
(1)
Dear Andrew,
Thank you for your feedback and kind words about Christine. We understand your concerns about the online process and appreciate your input. We’ll work to ensure our services are accessible to everyone.
Regards
Ryan Spong - Area Lettings Director ...
Sep 04,2024
Sep 04,2024
0
people found
this helpful
this helpful
Very professional and informative. Prompt responses.
I spoke with Jack and he was very helpful, he was able to be flexible on viewing times and was very well presented....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07, 2024
View all comments
(1)
Dear Katie,
Thank you for leaving us a 5 star review.
It's great to hear of your experience with Jack. He has always been very attentive and passionate about his role, and it's very kind of you to share this with us. I hope you're settling in well in your new home/
Regards
Ryan Spong - Area Lettings Director ...
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Excellent service, very professional and would highly recommend to anyone!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 07, 2024
View all comments
(1)
Dear Johnathon,
Thank you for leaving is a 5 star review.
I'm pleased that you had a good experience with our Dunmow branch, and we appreciate your recommendation. All the best in your new home.
Regards
Ryan Spong - Area Lettings Director ...
Aug 19,2024
Aug 19,2024
0
people found
this helpful
this helpful
We have worked with Beresfords for two years and found the service to be prompt, efficient, effective and fair to both the Landlord and Tennant.
The Property Maintenance Service is a very positive function that keeps us informed of any issues and seeks to provide ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22, 2024
View all comments
(1)
Dear Clive,
Thank you for your kind words! We're thrilled that you've found our service prompt, efficient, and fair. It's a pleasure working with you, and we appreciate your continued trust in Beresfords.
Regards
Ryan Spong - Area Lettings Director ...
Jul 29,2024
Jul 29,2024
0
people found
this helpful
this helpful
Excellent Service
Very Helpful from start to finish.
Gillian went above and beyond for me and my family to move into the perfect property. We can not thank you enough...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 05, 2024
View all comments
(1)
Dear Ben,
We're pleased to hear that you had a great experience with our Dunmow branch, in particular Gillian and do hope that you are happy in your new home.
Regards
Ryan Spong - Area Lettings Director ...
Jul 16,2024
Jul 16,2024
0
people found
this helpful
this helpful
Beresfords turned what was a nightmare situation into a very smooth process. They were attentive, helpful and always at the end of the phone....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 18, 2024
View all comments
(1)
Dear Gill,
Thank you ever so much for taking the time to leave a review.
We're pleased that we were able to deal with your request and hope you are looking forward to moving into your new home.
Regards
Ryan Spong - Area Lettings Director ...
Jun 21,2024
Jun 21,2024
0
people found
this helpful
this helpful
Gillian has always been so helpful and accommodating with regards to the letting of my property....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 27, 2024
View all comments
(1)
Dear Boyd.
Thank you for your kind words about Gillian. We're thrilled she has been so helpful and accommodating. We appreciate your feedback!
Regards
Ryan Spong - Area Lettings Director ...
Jun 11,2024
Jun 11,2024
0
people found
this helpful
this helpful
Great service from Gillian in the Lettings Department! Good clear communication and If there is an issue she promptly sorts it!...
read full review
read full review
Was this helpful?
Yes
Yes
Jun 12, 2024
View all comments
(1)
Dear Antonio,
Many thanks for leaving us a 5 star review!
We're thrilled to hear that you had a positive experience with our team in Dunmow, and thank you for your kind words.
Regards
Ryan Spong - Area Lettings Director ...
May 23,2024
May 23,2024
0
people found
this helpful
this helpful
Kirsty has been instrumental in the successful letting of my property and I cannot thank her enough. Kirsty is friendly, professional and always left me feeling at ease.
It's obvious that Kirsty is a valued member of the team as with every task she takes ...
read full review
read full review
Was this helpful?
Yes
Yes
May 29, 2024
View all comments
(1)
Dear Katie,
Thank you for your kind words about Kirsty! We're delighted she made your letting experience smooth and enjoyable. It's been a pleasure working with you too!
Regards
Ryan Spong - Area Lettings Director ...
May 18,2024
May 18,2024
0
people found
this helpful
this helpful
I have had a great experience with Beresfords. The whole process has been smooth and swift.
Kind Regards,
Dan...
read full review
read full review
Was this helpful?
Yes
Yes
May 22, 2024
View all comments
(1)
Dear Daniel,
Thank you for sharing your experience with us. It's great to hear that your move went well and we wish you all the best in your new home.
Regards
Ryan Spong - Area Lettings Director ...
May 05,2024
May 05,2024
0
people found
this helpful
this helpful
Beresfords have been extremely helpful and supportive throughout the process of securing the tenancy of the property in Bishops Stortford and maintained excellent contact to ensure the smooth running of the move....
read full review
read full review
Was this helpful?
Yes
Yes
May 14, 2024
View all comments
(1)
Dear Jon,
Thank you for leaving a 5 star review!
We're pleased to hear of the experience you've had with our Dunmow office, in particular Gillian. She takes great care in her work and is focussed on providing excellent customer service all round, and it's nice to hear such nice words on this. I'll be sure to pass on these comments.
Thank you choosing Beresfords.
Regards
Ryan Spong - Area Lettings Director ...
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
Shown a house by Ben. Very professional, patient & friendly! Knowledgeable about the house and the area with good information. 10/10....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
Beresfords a 5-star review for their exceptional service as a letting agency during my tenancy term. Throughout the process, their team, especially Kirsty and Gillian, stood out with their outstanding professionalism and dedication. They were always prompt in responding to my queries and went above ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29, 2024
View all comments
(1)
Dear Duarte,
Thank you for your glowing 5-star review! We're thrilled to hear about your positive experience with Kirsty, Gillian, and our team. Providing exceptional service and ensuring a hassle-free experience are among the top of our priorities. We appreciate your recommendation and look forward to serving you again in the future.
Regards
Ryan Spong - Area Lettings Director ...
Apr 24,2024
Apr 24,2024
0
people found
this helpful
this helpful
Excellent! service great comms all round. bery friendly and great attention to detail ....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29, 2024
View all comments
(1)
Dear Glen,
Thank you for leaving the office a 5 star review!
It's great to hear that you had a positive experience with Beresfords, our customer service plays a vital role in the everyday running of the business and it's nice to get this type of feedback.
Please do get in touch if there is anything else we can be of assistance with.
Regards
Ryan Spong - Area Lettings Director ...
Mar 06,2024
Mar 06,2024
0
people found
this helpful
this helpful
I am delighted to share my review about Kirsty and Gilly from our estate agents. Their professionalism, dedication and outstanding service have made our search for a new home experience incredibly smooth and enjoyable. From the initial consultation to the final closing, Kirsty and Gilly ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08, 2024
View all comments
(1)
Dear Jake.
Thank you for your glowing review!
We're thrilled to have been part of your home search journey. Kirsty and Gilly are indeed exceptional letting agents, and we're delighted they made your experience smooth and enjoyable.
All the best.
Ryan Spong - Area Lettings Director ...
Feb 27,2024
Feb 27,2024
0
people found
this helpful
this helpful
Excellent, very professional, ultimately finding the right tenants for us....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08, 2024
View all comments
(1)
Dear Annabel,
Thank you for your 5 star review!
We're pleased to hear that you had a great experience with the Dunmow branch, and thank you for choosing Beresfords to let out your property.
Please reach out if you need anything else.
Regards
Ryan Spong - Area Lettings Director ...
Feb 19,2024
Feb 19,2024
0
people found
this helpful
this helpful
The service provided from Gillian and Kirsty was outstanding. Despite not finding and renting a property through Gillian and Beresfords, the level of communication and attention she had to trying to find me somewhere to live was very refreshing and will certainly be looking to ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08, 2024
View all comments
(1)
Dear Richard,
Thank you ever so much for reaching out and leaving us a review.
It's a shame that we were unable to find you a property with us, however we wish you all the best in your new property and please do come back to us when you begin your search again.
Regards
Ryan Spong - Area Lettings Director ...
Feb 19,2024
Feb 19,2024
0
people found
this helpful
this helpful
I have recently renewed the tenants after the first year in my privately let property. Whilst the management side of the business has been challenging the 2 members of staff at Dunmow that initially found the tenants and have been wonderful. Gilly in particular is very ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2024
Feb 08,2024
0
people found
this helpful
this helpful
Top stars!
Letting my property through Beresfords and having them manage it, has given me complete peace of mind as they are on top of everything!
The Lettings Team is fantastic and I would not hesitate to recommend them.
Mrs A Welham...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17, 2024
View all comments
(1)
Dear Mrs Welham,
Thank you for your glowing feedback! We're thrilled to hear that our Dunmow team has provided you with peace of mind aswell as excellent service. Your recommendation means a lot!
Regards
Ryan Spong - Area Lettings Director ...
Feb 08,2024
Feb 08,2024
0
people found
this helpful
this helpful
Thank you to Samantha who was very helpful with an issue I was having in the house I rent in Saffron Saffron Walden
Sam was efficient and really good at communicating with me with updates
Glad to report all issues have been resolved
Thanks for ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17, 2024
View all comments
(1)
Dear Palmer,
Thank you so much for reaching out and leaving us a 5 star review!
Sam is incredibly dedicated to her role and I'm glad to see her efforts pay off by receiving such encouraging feedback. I'll make sure that these comments get back to Sam.
Regards
Ryan Spong - Area Lettings Director ...
Feb 06,2024
Feb 06,2024
0
people found
this helpful
this helpful
From the first time we met Gillian when she showed us around the property, we felt comfortable to ask any questions and share our experiences. She was very friendly, approachable and from then on always met us with a smile. Finding new home can be ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17, 2024
View all comments
(1)
Dear Giedre,
Thank you for your kind words about Gillian's exceptional service! We're delighted to hear that she made your home search a pleasant experience with her friendly and approachable demeanor. We'll make sure to pass along your appreciation to Gillian for her support during this important time.
Regards
Ryan Spong - Area Lettings Director ...
Feb 05,2024
Feb 05,2024
0
people found
this helpful
this helpful
Hi I want to say the service that I received from all of your team has been Amazing. Moving is a stressful time for anyone but your team has made it not stressful and actually a really smooth process.
Gillian Cooper who should me around ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 17, 2024
View all comments
(1)
Dear Amy,
Thank you for your 5 star review!
But thank you for such a thorough and detailed review on the service and assistance you have received from various members of the team. I will ensure that everyone mentioned will be notified of your glowing feedback.
Regards
Ryan Spong - Area Lettings Director ...
Jan 20,2024
Jan 20,2024
0
people found
this helpful
this helpful
We are without power and went to the agency to ask for help because the electricity was out of order and there was no way to recharge it. they simply said it was our problem. We are on the second day in the cold without ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27, 2024
View all comments
(1)
Dear Janaina,
We genuinely appreciate you taking the time to share your concerns with us, and we apologise for any frustration or inconvenience you may have experienced. After investigating the matter thoroughly and consulting with the relevant members of our team, we'd like to provide a more detailed response to address your specific situation.
When you first moved into the property, it was communicated that the meters operated on a fob system, where it becomes the responsibility of the r ...
Dec 13,2023
Dec 13,2023
0
people found
this helpful
this helpful
I'm writing this review in regard to a faulty hallway light switch that I recently reported that occurred in my rented flat. I can confirm that Samantha Robinson was extremely helpful in resolving the problem quickly and efficiently. Sam advised me by email that someone ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 02, 2024
View all comments
(1)
Hi Gary,
Thank you for your comments on your experience with us, in particular Samantha. We're glad to hear that you had a positive experience and that everything was followed up in a satisfactory manner.
Regards
Ryan Spong - Area Lettings DIrector ...
Christine
(135)
Gillian
(60)
Ryan
(55)
Samantha
David
(35)
Kirsty
Steven
(14)
Ben
Lauren
(3)
Barbara
Ian
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
https://www.beresfords.co.uk/complaints-procedures/
Last updated at 3:46 PM 24/07/2017 by allAgents
Best Letting Agent in Great Dunmow 
Thank you for your feedback and kind words about Christine. We understand your concerns about the online process and appreciate your input. We’ll work to ensure our services are accessible to everyone.
Regards
Ryan Spong - Area Lettings Director