0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
11% lettings fee satisfaction
Sep 20,2024
Sep 20,2024
0
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We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting.
Always were rude, terrible attitude on the phones, the property was given to us in poor condition and still dirty from the previous tenants, when trying to move and leave Frank Innes, they were unsupportive in all possible ways, originally telling us the landlord accepted our request to leave early, but when we asked for the proof on email this was never sent, i chased and spoke with Sandra who had said we already received this, but we had not and rudely spoke to me saying she would send it again, on further receipt of the letter it was the same original letter, the frustration caused by constantly having to chase led to both me and my partner falling ill.
Only person to ever show sympathy and speak to us like humans was Dan the sales manager, sadly not the person we had to deal with or this review would be far more positive.
Anyone thinking of working with this branch, i implore you to not.
Always were rude, terrible attitude on the phones, the property was given to us in poor condition and still dirty from the previous tenants, when trying to move and leave Frank Innes, they were unsupportive in all possible ways, originally telling us the landlord accepted our request to leave early, but when we asked for the proof on email this was never sent, i chased and spoke with Sandra who had said we already received this, but we had not and rudely spoke to me saying she would send it again, on further receipt of the letter it was the same original letter, the frustration caused by constantly having to chase led to both me and my partner falling ill.
Only person to ever show sympathy and speak to us like humans was Dan the sales manager, sadly not the person we had to deal with or this review would be far more positive.
Anyone thinking of working with this branch, i implore you to not.
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Latest Reviews
20th Sep 2024
reviewed by 'Jack'
16th Mar 2024
reviewed by 'Incognito'
12th Sep 2023
reviewed by 'Vivienne'
7th Jul 2021
reviewed by 'Callum'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 33% | 11% | £550 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 1 | 7 | 0 | 0 | 0 | 0 | 0 | 5 |
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Sep 20,2024
Sep 20,2024
0
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We have rented with Frank innes for 14 months, we have dealt with a few different agents, Emily and Sandra, I've never gone out of my way to write a bad review but I've never been treated so poorly in all my years of renting.
Always ...
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Mar 16,2024
Mar 16,2024
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I've had an extremely disappointing experience with this agency. The lack of professionalism and assistance is truly appalling. The tenants caused significant damage to my property, which I only discovered after years of their tenancy. I had to resort to ordering a skip to deal ...
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Sep 12,2023
Sep 12,2023
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Spoken to Emily twice now, got to be the most rude and unprofessional person I have ever dealt with,very abrupt and put the phone down on me, it’s not like you are getting paid to do a job( oh wait you are) try ...
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Aug 30,2022
Aug 30,2022
1
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Terrible agency. Rude. Ignorant. Don’t bother if you can avoid it!! Increase rent despite us saying we cannot afford it! Told us to ‘get a council house’ ....
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Jul 07,2021
Jul 07,2021
1
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Useless and unfriendly staff. Was told I would be kept informed but I have been constantly ignored. Stay away from these as much as possible. Absolutely useless...
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Oct 14,2020
Oct 14,2020
0
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Excellent and professional service, efficient and speedy responses, everything handled well and pressure taken of my self as a prospective tenant...
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Jan 14,2020
Jan 14,2020
1
people found
this helpful
this helpful
We viewed a property before Christmas with all intentions of proceeding with application. Had everything lined up to go. Tried to arrange a second viewing for measurements etc ( whilst on our first viewing the current tenant said he was ok for a 2nd viewing whenever ...
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Aug 06,2018
Aug 06,2018
3
people found
this helpful
this helpful
So when we were renting a house from them we initially was with heartleys but they switched over without letting us know, we had no contact numbers or emails to talk to people, and when we did they didn't know who we were, Scarlett is ...
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Comment on agent fees
Everything about them awful
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Nov 16,2017
Nov 16,2017
3
people found
this helpful
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Do not use this company!!! I had staff enter my house without my consent for a house check. This is not what I would expect from a professional business. Rami is a total joke his communication is and attitude is totally disgusting.please use another ...
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Comment on agent fees
Bad
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Aug 26,2016
Aug 26,2016
1
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Horrendous communication! Spent two days trying to book a letting viewing. Spoke to 4x different people at Ashby de la Zouch branch until I was finally told a lady was dealing with the property at Loughborough branch. I was told on numerous occasions that someone ...
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Aug 14,2016
Aug 14,2016
1
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DO NOT USE. Worst estate agents. First off took over 2000 pounds before we even started spent a month without a working toilet. Had a nice boiler leak and all i was told was to put a tub underneath as it would take 2 days to get ...
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What agent could do to change your mind?
Absolutely atrotiousAttached Filesnbsp;
Comment on agent fees
Absolutely atrotious
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Jun 09,2016
Jun 09,2016
3
people found
this helpful
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Unfortunately I had the dealings with both Sophie and Charlotte when trying to purchase a property in a local village toloughborough. The communication between the two was terrible and after making an offer on a property the feedback received was beyond poor. In a village ...
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Comment on agent fees
N/A to me
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Oct 28,2015
Oct 28,2015
3
people found
this helpful
this helpful
Terrible agent ever! very un-professional and rude customer service! no concern for the landlord and the tenants inside the property! they only care about your money! after payment, no single action taken to solve your problem....
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Sep 20,2014
Sep 20,2014
5
people found
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this helpful
Jessica was rude and very unprofessional. The viewing of the prospective property were rearranged one week in advance. On the day of the viewing she rang an hour before the viewing and left a message saying, "if I am not hearing from you within few ...
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What agent could do to change your mind?
Change the way they treat customersAttached Filesnbsp;
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Sep 17,2013
Sep 17,2013
5
people found
this helpful
this helpful
Un-trained monkeys could do a better job then the current staff they employ!
They came to do a property inspection on 11th March 2013, highlighted 28!!! Yes 28 repairs needed in the property from mold in 5 rooms, to the kitchen sink coming away from the wall and rotting ...
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What agent could do to change your mind?
They could actually care! Or alternatively take action to correct the mess!Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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