Sep 16,2024
Sep 16,2024
0
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this helpful
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I wanted to be able to leave a good review of Lanes after the completion of my first property purchase, but alas, it only took a couple of days for the dishonest, deceitful, and outright unethical practices of this business to come to light.
Our surveyor was unable to test the water and plumbing of the property as it was switched off at the external stop tap during the survey. After enquiring via both our solicitors and Lanes to the location of the stop tap, Kevin called up to give this information (partially, leaving out a very key detail), and even had the cheek to tell us to follow through with the purchase without testing it.
So, after asking multiple times Lanes finally let us test the water, which was passable at best, but at least it worked right?
Only after moving in do we find out Kevin had ommited a key detail, that there is an additional stop tap in our neighbours garden controlling the water to the property - and when turned on leaks into the next door neighbours kitchen... which the neighbour had told the seller to fix, but it never was.
No wonder Kevin and Lanes were hesitant to let us test the water (which unbeknownst to us had leaked into next doors kitchen when it was turned on for us to test).
Buyers beware, this business is happy to operate in an incredibly unprofessional, deceitful, and quite frankly sly manner. If Kevin is pressuring you to do or avoid something, it's probably worth a more thorough investigation.
Our surveyor was unable to test the water and plumbing of the property as it was switched off at the external stop tap during the survey. After enquiring via both our solicitors and Lanes to the location of the stop tap, Kevin called up to give this information (partially, leaving out a very key detail), and even had the cheek to tell us to follow through with the purchase without testing it.
So, after asking multiple times Lanes finally let us test the water, which was passable at best, but at least it worked right?
Only after moving in do we find out Kevin had ommited a key detail, that there is an additional stop tap in our neighbours garden controlling the water to the property - and when turned on leaks into the next door neighbours kitchen... which the neighbour had told the seller to fix, but it never was.
No wonder Kevin and Lanes were hesitant to let us test the water (which unbeknownst to us had leaked into next doors kitchen when it was turned on for us to test).
Buyers beware, this business is happy to operate in an incredibly unprofessional, deceitful, and quite frankly sly manner. If Kevin is pressuring you to do or avoid something, it's probably worth a more thorough investigation.
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Opening Hours
Address
Lanes Property Agents
2 Market Street
Hertford
Hertfordshire
SG14 1BN
01992 582000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 1 | 2 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 29,2024
Oct 29,2024
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We have just sold our house with Lanes Estate Agents, Hertford. I would highly recommend the Agents professional approach to what at times was challenging for everyone involved. Kevin and the team were always in touch and prepared to go the extra mile to make ...
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Sep 16,2024
Sep 16,2024
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I wanted to be able to leave a good review of Lanes after the completion of my first property purchase, but alas, it only took a couple of days for the dishonest, deceitful, and outright unethical practices of this business to come to light.
Our ...
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Apr 08,2024
Apr 08,2024
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I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was ...
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Jun 09,2023
Jun 09,2023
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Do not in anyway buy via this Estate Agent on a new build property; please it really is not worth it regardless of the condition of the property. They quickly get you to exchange to hold your money and then they pull the contract from ...
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Jan 15,2021
Jan 15,2021
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I was strung along by these guys when my sale had clearly fallen through and they were trying to keep me on board and find another buyer for me. I hate being lied to and once I realised i switched to another estate agent....
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Jun 14,2019
Jun 14,2019
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Over the six odd weeks buying our new to us, Home, We found that the staff, Marc, Paige, and Clair, were of great help in speeding the sale along.
Well done to you all, Thank You....
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Comment on agent fees
We were buying, so this didn't arise.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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