100% lettings valuation accuracy
63% lettings fee satisfaction
Sep 09,2024
Sep 09,2024
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Although this company has now been taken over by Leaders and trade under their name, it was formely know as Alan Francis, which is the company who took my property on. The staff still work there, under the name of Leaders now. I feel obliged to write this review to expose the numerous shortcomings of this company. I can substantiate everything I have claimed on this review and welcome anyone who wishes to see this for themselves. I sigend up to this company through a mutual friend of both this company and myself to manage my 6 bedroom HMO (House of Multiple Occupancy). This happened to be the worst decision I have made during my time as a landlord. They presented themselves as very professional and understanding when they wanted to take on my property. Unfortunately I soon came to realise that this was a deceptive ploy when issues began with tenants they had placed into the property. I was being notified of numerous claims of damage being caused in a perfect, well-maintained property as I am very house proud. To add to this problem, the police had been involved to remove an unknown individual who was residing at the property. Any maintenace work was carried out to an absolutely embarrassing standard which would be fit for any 10 year old to be proud of. All this had to be paid for from my own pocket to be rectfied after paying for it initially by their so called skilled tradesman. I had two very longterm, relaible and decent tenants who I lost in quick succession after giving my property to Alan Francis to manage due to their complete disregard of the condition and wellfare of the individuals living there. Whenever I called to speak to either Mia Anderson or Jack Hurley, they were always conveniently 'in a meeting' or 'out the office'. They never returned any of my request for them to call me back when they were avaialble and everything simply always fell on deaf ears. When I began to ask to speak to the manager to express my disgust with how I was being treated, they simply always had an excuse: 'not in the office, 'away on holiday' etc.
Unfortunatley the complications didn't stop here for me. When I served notice to terminate my contract with these habitual and useless liars, my deposits were never returned to me, even after turning up to the office five weeks from the end of my contract date. When I finally met with Jack Hurley as I turned up to the office unannounced, I insisted I am not leaving until the deposits are returned. He went upstairs for 5 minutes and when he came back he told me striaght to my face that 'it's all done and will take a few days for it to come through'. I left the office with a huge sigh of relief as I was no longer associated with these con-artists. When a week passed and no deposit arrived into my DPS account, I took it upon myself to call their deposit company (TDS) who had told me nothing had been instructed by Alan Francis (now trading as Leaders).
It took me four long weeks of repairs to get my property back to it's former standard and in a habitable condition. When I made reports of the damage caused by thier tenants who were supposedly vetted, I was met with nothing but silence and the blame was put on the third party company (Sai Aryan) who had sub-let the property and I have not been paid a single penny to this date.
This is a very incompetent company who is only good for collecting your money and deducting their costs. I have been taken for a long ride by these rogues and can't stress enough for any newcomers to stay well clear of this horrendous company. Instead of having a peace of mind instructing an agent to act on my behalf, I have made a significant financial loss.
They have been very unresponsive to my calls and emails and I am really looking forward to their responce to this feedback as it will be the quickest responce I have ever recieved. I would just like to remind you that I have attempted to speak to the manager on numerous occasions, but was given the runaround. If you want to be disgraced, shamed and be treated like pond-life then simply do business with this company. Please take note how this company responds to negative feedback. They DO NOT respect every customer as an individual and their reply to feedback looks carelessly the same (copy and pasted). Absolute careless money-grabbers.
Unfortunatley the complications didn't stop here for me. When I served notice to terminate my contract with these habitual and useless liars, my deposits were never returned to me, even after turning up to the office five weeks from the end of my contract date. When I finally met with Jack Hurley as I turned up to the office unannounced, I insisted I am not leaving until the deposits are returned. He went upstairs for 5 minutes and when he came back he told me striaght to my face that 'it's all done and will take a few days for it to come through'. I left the office with a huge sigh of relief as I was no longer associated with these con-artists. When a week passed and no deposit arrived into my DPS account, I took it upon myself to call their deposit company (TDS) who had told me nothing had been instructed by Alan Francis (now trading as Leaders).
It took me four long weeks of repairs to get my property back to it's former standard and in a habitable condition. When I made reports of the damage caused by thier tenants who were supposedly vetted, I was met with nothing but silence and the blame was put on the third party company (Sai Aryan) who had sub-let the property and I have not been paid a single penny to this date.
This is a very incompetent company who is only good for collecting your money and deducting their costs. I have been taken for a long ride by these rogues and can't stress enough for any newcomers to stay well clear of this horrendous company. Instead of having a peace of mind instructing an agent to act on my behalf, I have made a significant financial loss.
They have been very unresponsive to my calls and emails and I am really looking forward to their responce to this feedback as it will be the quickest responce I have ever recieved. I would just like to remind you that I have attempted to speak to the manager on numerous occasions, but was given the runaround. If you want to be disgraced, shamed and be treated like pond-life then simply do business with this company. Please take note how this company responds to negative feedback. They DO NOT respect every customer as an individual and their reply to feedback looks carelessly the same (copy and pasted). Absolute careless money-grabbers.
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Opening Hours
Address
Leaders
47 Alston Dr
Milton Keynes
Buckinghamshire
MK13 9HB
01908 321200
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 63% | £695 | £1,700 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 12 | 4 | 0 | 0 | 1 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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- Home Builder
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Oct 30,2024
Oct 30,2024
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Rated 1 out of 5 stars
19 hours ago
Avoid Avoid Avoid.. disgusting business practices
If you are a landlord, avoid Leaders at all costs. You will never be able to cancel your contract with them. It will literally cost you thousands. They are exceptionally incompetent and their ...
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Sep 09,2024
Sep 09,2024
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Although this company has now been taken over by Leaders and trade under their name, it was formely know as Alan Francis, which is the company who took my property on. The staff still work there, under the name of Leaders now. I feel obliged ...
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Nov 25,2022
Nov 25,2022
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I’d really recommend the Leaders Milton Keynes team - they work really well together, keep you informed and respond quickly to any enquiries, or concerns you may have - which as a landlord is really important to me. Thoroughly recommended!...
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Oct 14,2022
Oct 14,2022
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Excellent service. The best out there. Very understandable and straightforward guys. Thanks for everything Jolanta and Kristian wish you all the best...
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Jul 23,2022
Jul 23,2022
6
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1 star is too much! Why does any self respecting Landlord use this company. They are the worst I have ever come across. In valid gas safe certificates, Smoke detectors 13 year out of date. Instructed repairs ignore. Use of un registered tradespeople. No understanding of Building ...
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Apr 27,2022
Apr 27,2022
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Great staff, great customer service, quality delivery.
Especially Angel White, very lovely and always smiling. Couldn't have wished for a better estate agent. Thanks guys, keep up the good work....
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Apr 27,2022
Apr 27,2022
2
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AVOID AVOID AVOID!!!!
From someone that was left broken and suicidal because of this company- please go with someone else! Matthew is beyond foul and I have NEVER experienced such bad customer service in my life. I have now just accepted my losses and chosen ...
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Jul 23, 2022
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Couldn't agree more. Matthew and his whole team are just useless, badly trained, ignorant and should all be put of a job! ...
Apr 11,2022
Apr 11,2022
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The team in South Row were so professional and Lauren in particular was always really positive and gave great advice and dealt with the whole letting process for us, she always returned our calls promptly and was a pleasure to deal with.
We would happily ...
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Dec 20,2021
Dec 20,2021
1
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If I could give zero stars then I would.
Awful company, no communication and left feeling like you don't exist.
Nobody answers the phones or responds to emails in a timely manner.
Matt said he would sort out a goodwill gesture as the listing said ...
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Jun 07,2021
Jun 07,2021
2
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The worst agency we have ever worked with. Reported the repairs needed every couple of month but despite receiving confirmation the work will be done they have never fixed anything. I have to do the repairs at my own expenses. I have even paid a £60 ...
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Mar 19,2021
Mar 19,2021
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I would like to thank Abigail @Leaders Milton Keynes.She was very efficient snd helped us rent our first property in the Uk.We are so pleased with the service offered.I totally recommend....
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Feb 27,2021
Feb 27,2021
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Very organised team. Special thanks to Lauren, she's been very professional and approachable at all times. Will recommend Leaders to colleagues....
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Jan 14,2021
Jan 14,2021
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I bought a property through Shannon Bowerman of Leaders' sales team. Good service. Very pleasant, polite, efficient & prompt to reply. I will recommend her. Thanks
M Suri...
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Dec 18,2020
Dec 18,2020
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There were a few issues to sort out when moved in but Charlotte did them all really quickly and when a few carried on Charlotte continued to sort them out and get the relevant workmen in really quickly....
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Sep 11,2020
Sep 11,2020
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This is for Lauren @Leaders.
I want to thank you in assisting me right from the viewing till moving into the property.
You have helped me a lot in pushing through to the LL and also getting the documentation part sorted.
I really appreciate the ...
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“Rented with Leaders for a year.Seemed professional, but they tried to charge me for all the refurb costs.Avoid if you are trying to save money....”
Jun 14,2019
Jun 14,2019
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Seemed Professional
Avoid if you are trying to save money or starting out in life.
Will try to charge you for everything.
Recommended the no deposit option & recommended insurance~ still showed lack of intergrity....
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Comment on agent fees
Very expensive. Very confusing.
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Apr 15,2019
Apr 15,2019
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Brilliant service from all staff at Leaders - especially our main point of contact Charlotte! Highly competent and personable. Thank you!...
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Comment on agent fees
Fair
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“Thoroughly recommend Leaders. Staff were efficient and friendly (especially Collette and Toni)....”
Feb 21,2019
Feb 21,2019
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Thoroughly recommend Leaders. Great people and customer service. Nothing too much trouble. Had problem obtaining keys for move in date, but with one call, all was sorted....
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Comment on agent fees
Bad point. Initial admin fee was steep.
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Jul 09,2018
Jul 09,2018
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We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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Jul 04,2018
Jul 04,2018
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We have been dealing with Leaders for a few years and have built up a good working relationship. The staff are very helpful and professional. We would highly recommend them....
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Mar 27,2018
Mar 27,2018
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I am very happy with the service they have provided. Claudia she was very friendly and helpful. Very quick to arrange a viewing. Great customer service. All my letting process has been dealt professionally and efficiently....
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Comment on agent fees
If I compare with my previous agents, I found them quite expensive.
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Mar 16,2018
Mar 16,2018
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Im with Leaders Agency for over 4 years now renting a house in Milton Keynes and I found them very profesional. They are helpful when it comes to maintenance and respond to every issue I have. Simply I recommend them....
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Comment on agent fees
good
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Mar 15,2018
Mar 15,2018
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I've been renting my property from leaders for over ten years.
I have nothing but praise for all the staff I have dealt with at the Milton Keynes branch.
They always return my calls when I've had any problems.
Charlotte in particular is fab, who ...
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Nov 13,2017
Nov 13,2017
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I have been using Leaders since they took over from Faulkners. I have found the staff totally professional and if there are any problems they are very quick at informing me. There back up team of maintenance staff are just as good. They manage to ...
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Comment on agent fees
Good now they have reduced them for me
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Sep 06,2017
Sep 06,2017
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Claudia has been helpfully in our application procedure for tenant. I would appreciate more help during move in, but is good....
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