97% sales valuation accuracy
99% sales fee satisfaction
Sep 05,2024
Sep 05,2024
2
people found
this helpful
this helpful
Hannells in Alvaston are a wonderful estate agency who deserve recognition for their hard work and dedication to helping me to buy my home. A 'real' estate agency who went above and beyond my expectations to ensure that everyone involved in the transaction, me especially, was happy and satisfied. A jolly pleasurable experience, thank you, the lovely ladies at that branch office.
Their expertise and understanding made buying my home a seamless process, even in the face of some challenges that manifested themselves. I couldn't have been happier with their optimism, cheerfulness, humour, kind heartedness and dedicated efforts undertaken from day one of our connection.
At each step in the whole process, from start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, they came through with competence, process knowledge, enthusiasm, expertise, professionalism, confidence, capability and commitment to excellence.
Throughout my journey, they demonstrated immense patience and understanding of my personal situation, taking all presented to them in their stride. They made sure that I was taken care of throughout the entire process and that the light at the end of the tunnel was not a train bearing down on me.
Not only are the staff at Hannells extremely thorough and professional, adept at processes in their professional realm, they are also equipped with wonderful personal skill attributes and in being natural people-persons, super-friendly, engaging, gregarious and great fun to work with.
Simply the best, you will be hard-pressed to find a more likeable, patient, hard working, professional, honest and inspiring team of estate agents. They turned what seemed to be a fearful process for me, an expat returning home after many years abroad into a totally pressure-free happy experience, one which I will forever remember and be thankful to them for.
Their expertise and understanding made buying my home a seamless process, even in the face of some challenges that manifested themselves. I couldn't have been happier with their optimism, cheerfulness, humour, kind heartedness and dedicated efforts undertaken from day one of our connection.
At each step in the whole process, from start to finish, it was an absolute pleasure! From our initial conversations and throughout the whole process, they came through with competence, process knowledge, enthusiasm, expertise, professionalism, confidence, capability and commitment to excellence.
Throughout my journey, they demonstrated immense patience and understanding of my personal situation, taking all presented to them in their stride. They made sure that I was taken care of throughout the entire process and that the light at the end of the tunnel was not a train bearing down on me.
Not only are the staff at Hannells extremely thorough and professional, adept at processes in their professional realm, they are also equipped with wonderful personal skill attributes and in being natural people-persons, super-friendly, engaging, gregarious and great fun to work with.
Simply the best, you will be hard-pressed to find a more likeable, patient, hard working, professional, honest and inspiring team of estate agents. They turned what seemed to be a fearful process for me, an expat returning home after many years abroad into a totally pressure-free happy experience, one which I will forever remember and be thankful to them for.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
11th Nov 2024
reviewed by 'Linda Fern'
8th Nov 2024
reviewed by 'Helen'
1st Nov 2024
reviewed by 'Jack'
1st Nov 2024
reviewed by 'Martin'
31st Oct 2024
reviewed by 'Raluca Georgeta Lupu'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 97% | 99% | £26,875 | £26,700,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 14 | 1 | 0 | 0 | 269 | 13 | 254 | 14 | 28 | 4 |
Areas covered
- DE24
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Images & Videos
Nov 11,2024
Nov 11,2024
0
people found
this helpful
this helpful
Thank you for your service in selling the house. I found all the advisors helpful and kept us informed as we progressed. It was quite a stressful time but they made it that bit easier, so thank you....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2024
Nov 08,2024
0
people found
this helpful
this helpful
Great team, Debbie always on top of things and giving great feedback along the way. Staff in office always obliging. Will definitely use Hannells in the future. My thanks go to you all. Will pop in with Christmas 🎁 treat for staff in due course. Regards ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01,2024
Nov 01,2024
7
people found
this helpful
this helpful
Debbie was the agent I was in contact with once my offer had been accepted. Debbie was very knowledgable and helpful regarding any questions or queries that I had. Communication was excellent as well which was a big thing as no one likes chasing stuff! ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2024
View all comments
(1)
Hi Jack!
Thank you so much for your 5-star review of your moving experience with Debbie and the Alvaston team!
We're really pleased to see that you felt Debbie was very knowledgeable, helpful and her communication was excellent throughout your purchase. The whole team there pride themselves on delivering excellent customer service and keeping everyone up to date, and Debbie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, congratulations on y ...
Nov 01,2024
Nov 01,2024
7
people found
this helpful
this helpful
The obvious experience and professionalism of the Hannells staff started with the visit from Rebecca to value our house, then introducing us to exactly the right buyer, whose own house Hannells had just sold, allowing us to sell in a matter of days. Debbie kept ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2024
View all comments
(1)
Hi Julie!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Rebecca, Debbie and the Alvaston team.
We're really pleased to see that you found the team to be experienced, professional, always helpful and most importantly, that they were able to find your a buyer in a matter of days! The team there pride themselves on delivering great results for their customers so they'll be delighted to see your comments, and your recommendation means a l ...
Nov 01,2024
Nov 01,2024
6
people found
this helpful
this helpful
Absolutely excellent from start to finish. I could not have hoped for a better more professional service...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Martin!
Thank you for taking the time to leave a positive review of your moving experience with Sharon, Jess and the Alvaston team.
We're really pleased to see that you felt the service your received was excellent from start to finish and that you couldn't have hoped for a more professional service. The team there pride themselves on delivering great results for their customers, and their professionalism so they'll be delighted to see your comments.
On behalf of the whole team here, ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
All the team from Hannells is fantastic, they are very easy to speak with them, they will do everything to help you ,they assisted with everything! 10/10...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Raluca!
Thank you so much for your amazing review of your moving experience with Debbie, Eliza and the Chellaston team!
We’re thrilled to hear that you found the Hannells team fantastic and easy to communicate with, and it’s wonderful to know they were able to assist with everything you needed. Going the extra mile to help our clients is what we strive for, so your 10/10 rating means a lot to us all!
On behalf of everyone here, thank you for choosing Hannells, and we look forward ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Very helpful when contacted but would have liked a bit more connection from their side...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Thank you for taking the time to share your feedback with us.
We’re pleased to hear that you found our team helpful when contacted, but we appreciate your comments about wanting a bit more proactive communication. Your input is incredibly valuable, and we’ll certainly take this on board as we continuously work to improve our service.
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to have the opportunity to provide an even better experience in the future! ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Had a fantastic experience with Hannells. Very approachable and supportive and communicated well! All staff are friendly and helpful and nothing was too much trouble . I would recommend them to others and definitely use them in the future !...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Sara!
Thank you so much for your fantastic review or your moving experience with Eliza, Jess and the Alvaston team!
We’re thrilled to hear that you had such a positive experience with Hannells. It’s wonderful to know that our team was approachable, supportive, and communicated well throughout the process. We always strive to go above and beyond, so your feedback about our friendly and helpful staff is greatly appreciated.
Thank you for your recommendation and for trusting Hannell ...
Oct 31,2024
Oct 31,2024
6
people found
this helpful
this helpful
Professional and friendly, Hannells were always on the end of the phone or e mail. They worked hard to sort issues and always acted with the best interest of the client....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Anon!
Thank you for sharing your wonderful feedback of your moving experience with Amy, Debbie and the Alvaston team!
We’re delighted to hear that you found our team to be professional and friendly. It’s great to know that we were always available for you and worked diligently to resolve any issues while keeping your best interests at heart. Providing excellent service is our top priority, and the team will be delighted to see your comments.
On behalf of everyone at Hannells, tha ...
Oct 24,2024
Oct 24,2024
4
people found
this helpful
this helpful
Awesome service from the entire team! The communication, professionalism and overall experience has been outstanding and I would highly recommend Hannells to manage any house move....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 24, 2024
View all comments
(1)
Hi Leon!
Thank you so much for taking the time to leave such a brilliant review of your moving experience with Eliza, Joe and the Alvaston team.
We're really pleased to see that you felt the service from everyone involved was awesome, with their professionalism and communication being outstanding! The team there really do pride themselves on their customer service and delivering great results so they'll be delighted when they see your comments - and your recommendation means a lot to us al ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
5 star, Hannells was extremely well communicated thank you to Debbie for chasing everything up and always replying to emails within the same day
Debbie also explained details that I was unsure of and would always answer any questions I had...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21, 2024
View all comments
(1)
Hi KM!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza, Debbie and the Alvaston team.
We're really pleased to see that you felt the communication throughout the process was done very well - especially from Debbie. The whole team there pride themselves on their customer service and Debbie in particular will be delighted to see your comments.
On behalf of the whole team here at Hannells, congratulations on your property purchase. We wish ...
Oct 18,2024
Oct 18,2024
4
people found
this helpful
this helpful
Great service and regular updates. Shout out to Debbie Jenkins....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21, 2024
View all comments
(1)
Hi Oliver!
Thank you for taking the time to leave a 5-star review of your moving experience with Debbie, Jess & the Alvaston team!
We're really pleased to see that you felt it was a great service with regular updates - and Debbie will be delighted to see your shout out to her!
On behalf of the whole team here at Hannells, congratulations on your purchase. We wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for y ...
Sep 27,2024
Sep 27,2024
3
people found
this helpful
this helpful
I received extremely professional, friendly and knowledgeable service from everyone I dealt with in the Hannells Alvaston branch....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30, 2024
View all comments
(1)
Hi Lorraine!
Thank you for taking the time to leave such a positive review of your moving experience with Debbie, Heather and the Alvaston team.
We're really pleased to see that you found them to be extremely professional, friendly & knowledgeable - three values that are very important to us - and the team there will be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service ...
Sep 26,2024
Sep 26,2024
2
people found
this helpful
this helpful
Hannells Debbie was very helpful. She followed through to the end....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 27, 2024
View all comments
(1)
Hi Chao!
Thank you for your 5-star review of your moving experience with Debbie, Heather and the Alvaston team.
We're really pleased to see that you found Debbie in particular to be very helpful and followed through to the end - and she'll be delighted to see your comments.
On behalf of the whole team here, thank you for trusting Hannells with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
All the very b ...
Sep 16,2024
Sep 16,2024
1
people found
this helpful
this helpful
Debbie and Eliza have been both very reactive, transparent and helpfull during all the conveyancing process that was particularly challenging for this property purchase.
They managed to keep everyone in this transaction calm and kept moving.
I thank you very much for your profesionalism to ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 17, 2024
View all comments
(1)
Hi Fatma!
Thank you for such a brilliant review of your moving experience with Debbie, Eliza and the Alvaston team.
We're delighted that you felt both Debbie and Eliza have been reactive, transparent, helpful and professional throughout your property purchase and your recommendation means a lot to all of us.
Debbie & Eliza will be really pleased to know that they made a difference and helped to keep everything calm.
On behalf of the whole team here, congratulations on the purchase o ...
Sep 12,2024
Sep 12,2024
1
people found
this helpful
this helpful
Excellent communication from all members of staff, Hannells ensured a smooth transaction from buying and selling.
I would like to thank Debbie especially,as nothing was too much trouble....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12, 2024
View all comments
(1)
Hi Sharon!
Thank you so much for your 5-star of your moving experience with Debbie and the Chellaston team!
We're really pleased to see that you felt the communication was excellent from all members of staff - we know how important it is to be kept updated when it comes to buying and selling property, and that they helped to facilitate what turned out to be a smooth transaction. The team will be delighted to see your comments as it makes a big difference!
On behalf of the whole team her ...
Sep 11,2024
Sep 11,2024
1
people found
this helpful
this helpful
I used the Hannells service for buying our first home. Exceptional online filtering options support us on our targeted search. Also, agents were punctual on their appointment to view properties. Follow up with us and updating our status on the property buying, any concerns on ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12, 2024
View all comments
(1)
Hi Shameem!
Thank you for your 5-star review of your moving experience with Amy, Debbie and the Alvaston team.
We're delighted to see that you felt they were punctual on their appointments and that any concerns you had were addressed brilliantly - and the team will be really pleased to see your comments too.
On behalf of the whole team here at Hannells, thank you for your support. We wish you many happy memories in your new home and look forward to being of service to you again in the ...
Sep 10,2024
Sep 10,2024
0
people found
this helpful
this helpful
Eliza has been nothing but amazing with us and keeping us updated with how everything is moving alone. Never felt more comfortable doing this process, especially as first time buyers. Thank you again Eliza!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 11, 2024
View all comments
(1)
Hi Ella!
Thank you for taking the time to leave such a brilliant review of your moving experience with Eliza and the Alvaston team!
We agree that Eliza is fantastic at what she does and we're pleased to see that you found her nothing but amazing and great at keeping your updated. We're also really pleased to see that Eliza made you feel comfortable throughout the purchase of your first home - and she'll be delighted to see your comments as it makes a big difference.
On behalf of the who ...
Sep 05,2024
Sep 05,2024
2
people found
this helpful
this helpful
Hannells in Alvaston are a wonderful estate agency who deserve recognition for their hard work and dedication to helping me to buy my home. A 'real' estate agency who went above and beyond my expectations to ensure that everyone involved in the transaction, me especially, ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06, 2024
View all comments
(1)
Hi Canadienne!
Wow! Out of the thousands of reviews from happy customers we've had so far, this is definitely one of the best we've received. Thank you so much for taking the time to share such positive comments about your moving experience with Eliza, Heather and the Alvaston team.
Everyone there really does pride themselves on being professional, helpful, friendly, knowledgeable and providing an excellent customer service so to see this highlighted (and much more!) in your comments will ...
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Excellent communication throughout the sale process and I would thoroughly recommend them
Thanks to the whole team
Kind regards
Patricia Laird Taylor...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Excellent service from beginning to end. Very professional. Always cheerful. Achieved above advertised price....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Bought my first house zero problems absolutely brilliant 100% communication brilliant and helped every step of the way....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Very nice people, very helpful. Would use Hannells in the future....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 29,2024
Aug 29,2024
0
people found
this helpful
this helpful
Best estate agents I've dealt with so far!
Kept me up to speed and in contact throughout the whole journey!
Thank you so much...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2024
Aug 28,2024
0
people found
this helpful
this helpful
A long process with a buyer dropping out very late but Hannells got there keeping us up to date many thanks the Tolley family...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2024
Aug 28,2024
0
people found
this helpful
this helpful
All aspects of my purchase were dealt with swiftly and professionally. I would purchase from Hannels again!...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30, 2024
View all comments
(1)
Hi Scott!
Thank you for your kind words about your moving experience with Amy and the Alvaston team. We're delighted to see that all aspects of your purchase were dealt with swiftly and professionally and the team will be really pleased to see this highlighted in your comments.
On behalf of the whole team here at Hannells, thank you for your custom and we look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
...
Aug 21,2024
Aug 21,2024
2
people found
this helpful
this helpful
Excellent Estate Agent. I wish our selling agent had been half as good as Hannells were as our buying agent. Wonderful staff. Professional service with a smile, always....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22, 2024
View all comments
(1)
Hi Richard!
Thank you so much for taking the time to leave such a positive review of your moving experience with Eliza, Debbie and the Alvaston team!
The whole team there really do pride themselves on delivering an excellent, professional service, and always with a smile so they'll be delighted to see your comments - it means a lot to us!
On behalf of the whole team here at Hannells, we wish you many happy memories in your new home and look forward to being of service to you again in t ...
Aug 16,2024
Aug 16,2024
1
people found
this helpful
this helpful
Hannels was with us every step of the way .
Very pleased with how our purchase was handled ....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 15,2024
Aug 15,2024
1
people found
this helpful
this helpful
Quick sale - easy to deal with - efficient service....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 14,2024
Aug 14,2024
1
people found
this helpful
this helpful
We have had no regrets in choosing Hannells for our house sale. Heather, Eliza and Debbie have all been excellent at their jobs plus very friendly and happy to talk us through anything we were unsure of. I would have no hesitation in recommending the ...
read full review
read full review
Was this helpful?
Yes
Yes
Eliza Tudgay
(248)
Debbie
(190)
Heather James
(178)
Amy Boole
(137)
Jessica
Sharon
Joe
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:42 PM 02/10/2024 by allAgents
Best Estate Agent in DE24 
Best Estate Agent in Derby 
Best Letting Agent in Derby 
Wow! Out of the thousands of reviews from happy customers we've had so far, this is definitely one of the best we've received. Thank you so much for taking the time to share such positive comments about your moving experience with Eliza, Heather and the Alvaston team.
Everyone there really does pride themselves on being professional, helpful, friendly, knowledgeable and providing an excellent customer service so to see this highlighted (and much more!) in your comments will really mean a lot to the team.
We're delighted that we were able to turn what was originally a fearful process, into a pressure-free happy one!
On behalf of the whole team here at Hannells, congratulations on your property purchase. We wish you many happy memories in your new home and look forward to being of service to you again in the future when it's time for your next move!
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...