97% lettings valuation accuracy
98% lettings fee satisfaction
Sep 04,2024
Sep 04,2024
1
people found
this helpful
this helpful
We moved to Hannells for our property management after a terrible experience from Leaders. They are professional, easy to get hold of, always respond in a timely manner, everything you want from a property management service. Every person I have spoken too has been helpful and most recently, Leanna has dealt with our renewal and made it a smooth process.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Featured Review
a
reviewed by 'Richard Nayler'
22nd Nov 2024
reviewed by 'Alison'
21st Nov 2024
reviewed by 'Cheryl'
20th Nov 2024
reviewed by 'K. Lewandowska'
20th Nov 2024
reviewed by 'Beckie'
18th Nov 2024
reviewed by 'Zachary Harrison'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 97% | 98% | £320 | £2,350 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 178 | 7 | 310 | 16 | 15 | 2 | 6 | 1 | 15 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Featured Review
a
Feb 03,2023
Feb 03,2023
6
people found
this helpful
this helpful
Excellent service from Olivia Mee who gave us really professional and clear advice regarding our application for a rental home....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 22,2024
Nov 22,2024
0
people found
this helpful
this helpful
Great communication and advice throughout the whole contract renewal process....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 21,2024
Nov 21,2024
3
people found
this helpful
this helpful
Good service always happy to help. Will recommend there service...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2024
Nov 20,2024
3
people found
this helpful
this helpful
From the beginning, Leanna Holmes was helpful, friendly, professional and super useful. She's always been great and welcoming about any issues or renewal of our tenancy. I wish all agents were as great as her! Recommend this agency above any other!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 20,2024
Nov 20,2024
3
people found
this helpful
this helpful
Really quick and easy! managed to renew my tenancy quite quickly, she answered all of my questions and made me feel at ease....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2024
Nov 18,2024
7
people found
this helpful
this helpful
I have been renting out my property through Hannells for the past year, and I cannot recommend their services enough. As someone completely new to the process, I was initially apprehensive about navigating the complexities of property letting. However, Leanna Holmes and the team at ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 19, 2024
View all comments
(1)
Hi Zachary!
Thank you so much for your glowing review of you moving experience with Leanna, Chloe and the Lettings team!
We’re delighted to hear that your experience renting out your property with Hannells over the past year has been seamless and stress-free. As someone new to property letting, it’s good to know that Leanna and the team were able to guide you with professionalism, clarity, and responsiveness every step of the way. Your peace of mind and confidence in our service is exa ...
Nov 17,2024
Nov 17,2024
7
people found
this helpful
this helpful
Easy no hassle move from start to finish. Mya Czapski-Hood kept me updated throughout and helped me out in every way possible to make all aspects of the move run smoothly....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2024
View all comments
(1)
Hi James!
Thank you for your wonderful feedback of your moving experience with Mya and the Lettings team!
We’re so glad to hear that your move was easy and hassle-free from start to finish. It’s great to know that Mya kept you well-informed and provided all the support needed to make the process run smoothly. Your experience is exactly what the team strive for!
On behalf of everyone here at Hannells, thank you for your kind words, and we’re here whenever you need us again!
All ...
Nov 16,2024
Nov 16,2024
7
people found
this helpful
this helpful
We have always been worried of how our renewal process will be.
But from when it started, we received the best of services. Given that we had some proof to be requested which she helped us request and always kept us with feedback up until ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2024
View all comments
(1)
Hi Abuengmoh!
Thank you for sharing your experience of your moving experience with Jenna and the Lettings team.
We’re so pleased to hear that your renewal process was handled with the care and support you needed. It’s great to know that the team kept you updated every step of the way and assisted with any required documentation. Your kind words are deeply appreciated!
On behalf of everyone here at Hannells, thank you again for your kind words. We’re always here to support you!
...
Nov 15,2024
Nov 15,2024
7
people found
this helpful
this helpful
Excellent service and very efficient. Gives complete peace of mind as a landlord....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2024
View all comments
(1)
Hi Wendy!
Thank you for your great feedback of your moving experience with Leanna and the Lettings team!
We’re so pleased to hear that you found their service excellent and efficient. Providing peace of mind to our landlords is something they strive for, and the team will be pleased to know they achieved that for you.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your property. We’re always here to assist with your property needs!
Al ...
Nov 15,2024
Nov 15,2024
7
people found
this helpful
this helpful
Leanna was quick to respond and sorted out my new tenancy agreement quickly and professionally. Thank you Leanna....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18, 2024
View all comments
(1)
Hi Beverley!
Thank you for sharing your feedback about your moving experience with Leanna and the Lettings team.
We’re delighted to hear that Leanna was quick to respond and handled your new tenancy agreement efficiently and professionally. Your kind words mean a lot, and we’ll be sure to pass them on to her.
On behalf of the whole team here at Hannells, thank you trusting Hannells to get your property let! And we're here to assist you anytime we can help!
All the very best,
B ...
Nov 14,2024
Nov 14,2024
9
people found
this helpful
this helpful
It was all very thorough in all aspects of letting my property....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 14, 2024
View all comments
(1)
Hi Justin!
Thank you for your feedback about your moving experience with Mya and the Lettings team.
We’re delighted to hear that you found their approach thorough in all aspects of letting your property. Providing a comprehensive and detailed service is what they aim for, so it’s great to know that the team met your expectations.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for your property and we look forward to being of equally good service t ...
Nov 14,2024
Nov 14,2024
8
people found
this helpful
this helpful
I am very pleased with the service hannells provided me, especially Mya Czapski-Hood. I was very stressed when starting the next steps of being approved for a property and she assured me that everything would be okay. Really lovely person and the service she provided.
...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 15, 2024
View all comments
(1)
Hi Katie!
Thank you so much for your lovely review of your moving experience with Mya, Kerrie and the Lettings team.
We’re so pleased to hear that Mya was able to provide you with reassurance and support during what can be a stressful process. It’s great to know that her kindness and professionalism made a difference. We’re also delighted that Kerrie made your viewing experience welcoming and guided you through the process smoothly, especially as it was your first time renting thro ...
Nov 13,2024
Nov 13,2024
10
people found
this helpful
this helpful
Everything went smooth, they found a good tenant, moved them in fast and dealt with a minor issue for me.
Easy, just how it is meant to be....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13, 2024
View all comments
(1)
Hi Andy!
Thank you for your great feedback about your moving experience with Mya and the Lettings team.
We’re pleased to hear that everything went smoothly, from finding a good tenant to quickly moving them in and resolving a minor issue along the way. Making the process as easy as possible for our clients is always the team's goal, and it’s great to know they delivered on that for you.
On behalf of the whole team here, thank you for trusting Hannells to find a great tenant for your ...
Nov 12,2024
Nov 12,2024
10
people found
this helpful
this helpful
Thank you for the great work! Awesome service. Very fast and very efficient. The process so far has been hands off, which is greatly appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13, 2024
View all comments
(1)
Hi Pardeep!
Thank you so much for your kind words about you moving experience with Mya, Olivia and the Lettings team!
We’re delighted to hear that you’ve found their service fast, efficient, and seamless. Providing a hands-off, smooth experience for our Landlords is something the team strive for, and it’s great to know that you’ve appreciated the process so far.
On behalf of everyone at Hannells, thank you for your trust in managing your property, and the team are here to keep d ...
Nov 12,2024
Nov 12,2024
10
people found
this helpful
this helpful
Very responsive and proffesional. Communicated well with me and the other tenants. They were quick to resolve issues and repairs....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 13, 2024
View all comments
(1)
Hi Sophie!
Thank you for sharing your feedback about your moving experience with Chloe, Leanna and the Lettings Team!
We’re pleased to hear that you found them to be responsive and professional. Effective communication and addressing issues quickly are priorities for us, and the team will be glad to know they met your expectations in working with you and the other tenants.
On behalf of the whole team here at Hannells, thank you for your kind words and if there's anything more we can d ...
Nov 11,2024
Nov 11,2024
12
people found
this helpful
this helpful
Very helpful throughout the entire process.
Always available and able to offer appropriate guidance as required throughout the process.
I am very grateful for the support provided...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12, 2024
View all comments
(1)
Hi Dave!
Thank you for sharing such kind words about your moving experience with Emma and the Lettings team!
We’re pleased to hear that they were helpful and readily available to offer guidance throughout the entire process. Supporting their tenants at every step is something the team take pride in, and they'll be pleased to know they could make a positive difference for you.
Thank you again for your positive feedback and please don’t hesitate to reach out if there’s anything we c ...
Nov 11,2024
Nov 11,2024
12
people found
this helpful
this helpful
Emma, Leanna, & Jenna - Absolutely fantastic service from start to finish not only finding a tenant but making the property ready for the tenant to move in also. Thank you once again and as always will come back to you for the next let....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12, 2024
View all comments
(1)
Hi Mrs T!
Thank you so much for your fantastic review of your moving experience with Jenna, Emma, Leanna and the Lettings team!
We’re delighted to hear that Emma, Leanna, and Jenna provided you with such outstanding service from start to finish. Ensuring a smooth process for both finding a tenant and preparing the property for move-in is always their goal, and it’s wonderful to know they met your expectations.
On behalf of the whole team, thank you for your continued trust in Hannel ...
Nov 11,2024
Nov 11,2024
12
people found
this helpful
this helpful
I have used several lettings agents in the past, however, the service and processes used by Hannells were of the highest standard.
After a full refurbishment Olivia dealt with the 1st part of the process by visiting and taking the necessary information and photos. Olivia ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12, 2024
View all comments
(1)
Hi Saddique!
Thank you so much for such a brilliant review of your moving experience with Emma, Olivia and the Lettings team!
We’re delighted to hear that you had such a positive experience working with both Olivia and Emma. It’s great to know that both their expertise and support throughout the process helped make everything run smoothly, from the initial visit and photos to the final step of the tenant moving in and they'll be delighted to see your comments.
On behalf of everyone ...
Nov 06,2024
Nov 06,2024
12
people found
this helpful
this helpful
My letting process was smooth and a very pleasant experience.Mya made it easy for me to understand all steps and she was very responsive.I would also like to express my gratitude to Olivia as she is an extremely nice and easy to deal ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07, 2024
View all comments
(1)
Hi Malgorzata!
Thank you so much for your kind words about your moving experience with Mya, Olivia and the Lettings team!
We’re delighted to hear that your letting process was smooth and enjoyable, and that Mya and Olivia made everything easy to understand and were responsive throughout. It’s good to know that both of them provided such a positive experience for you. They are indeed fantastic assets to our team, and your recommendation means a lot to us!
On behalf of everyone at Han ...
Nov 05,2024
Nov 05,2024
12
people found
this helpful
this helpful
I had a fantastic experience with Hannells throughout our entire letting journey. Emma and Chloe provided great support and were always responsive to our needs. I hope their outstanding service continues throughout our tenancy period. Hannells FTW!!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07, 2024
View all comments
(1)
Hi Ali!
Thank you so much for your wonderful feedback of your moving experience with Chloe, Emma and the Lettings team!
We’re pleased to hear that Emma and Chloe provided the support you needed throughout your letting journey and that you found them responsive to your needs. We’re committed to maintaining that level of outstanding service for the entire duration of your tenancy, so rest assured, we’re here for you!
On behalf of everyone at Hannells, thank you for choosing us—Han ...
Nov 04,2024
Nov 04,2024
11
people found
this helpful
this helpful
Leanna has always ensured that the reletting of a flat runs smoothly: that the flat is in good condition before viewing and that prospective tenants are checked for suitability...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 07, 2024
View all comments
(1)
Hi J!
Thank you very much for your kind review of your moving experience with Leanna and the Lettings team!
We’re delighted to hear that Leanna has consistently made the re-letting process smooth and straightforward for you. Making sure the flat is in top condition and carefully vetting prospective tenants are priorities we take seriously, and it’s great to know her attention to detail has made a positive difference.
On behalf of all of us at Hannells, thank you for your trust, and ...
Nov 04,2024
Nov 04,2024
10
people found
this helpful
this helpful
Emma and the team made the whole process simple and stress free....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05, 2024
View all comments
(1)
Hi LL!
Thank you for taking the time to leave a 5-star review of your moving experience with Emma and the Lettings team!
We're really pleased to see that Emma and the team were able to make the whole process of getting your property let simple and stress-free! The team pride themselves on delivering a top notch service and great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find a great tenant for ...
Nov 04,2024
Nov 04,2024
10
people found
this helpful
this helpful
Amazing team at the chellaston branch,all polite and welcoming answered all questions I needed answering ,faultless I’d definitely recommend anybody wanting to rent a property you will not be disappointed...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 05, 2024
View all comments
(1)
Hi M!
Thank you for your fantastic review of your moving experience with Olivia, Emma and the Lettings team!
We’re thrilled to hear that you found the team polite, welcoming, and able to answer all your questions. It’s wonderful to know you had such a positive experience and that you’d recommend us to others looking to rent. Your kind words truly mean a lot to the team!
On behalf of everyone here at Hannells, thank you for choosing us, and we hope to assist you again in the future ...
Nov 02,2024
Nov 02,2024
11
people found
this helpful
this helpful
Happy Landlord: I have been letting my property with this Hannells for two years fully managing my property; they have been very professional, friendly and helpful. Leanna Holmes always makes the process very easy and efficient....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Hannah!
Thank you so much for leaving such positive feedback about your moving experience with Leanna and the Lettings team!
We're really pleased to see that you've found the team to be professional, friendly and helpful. The team there really pride themselves on delivering a top notch service to their Landlords so they'll be delighted to see your comments, Leanna in particular!
On behalf of everyone here at Hannells, thank you for your continued custom and we look forward to being o ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Really impressed with the fast and clear communication from Mya. She made sure that finding a place to rent was a smooth and easy process and we were really happy with the service we received from her, thanks....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Elisabeth!
Thank you so much for sharing your fantastic feedback about your moving experience with Mya.
We’re delighted to hear that her fast and clear communication helped make finding your new rental home a smooth and easy process. Mya takes pride in delivering an exceptional service, so she’ll be thrilled to know you were happy with the support you received.
On behalf of everyone at Hannells, thank you for choosing us to help with your move, and we look forward to assisting yo ...
Nov 01,2024
Nov 01,2024
8
people found
this helpful
this helpful
Always a quick, helpful response - answers questions clearly and in detail....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 04, 2024
View all comments
(1)
Hi Lorna-Jane!
Thank you so much for leaving this great feedback about your moving experience with Leanna and the Lettings team.
We’re really pleased to hear that you’ve consistently received quick, helpful responses and that all of your questions have been answered clearly and in detail. Providing this level of support is something our team is passionate about, so they’ll be thrilled to see your kind words.
On behalf of the whole team here at Hannells, thank you for your comments ...
Oct 31,2024
Oct 31,2024
7
people found
this helpful
this helpful
Since putting our property on the rental market with Hannells, we have experienced a friendly, efficient and conscientious service....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2024
View all comments
(1)
Hi Paul!
Thank you for your 5-star review of your moving experience with Leanna, Vicky and the Lettings team.
We're really pleased to see that since instructing the team to find a tenant for your property, you've found them to be friendly, efficient and conscientious. The team there pride themselves on delivering a great service and getting great results for their Landlords so they'll be delighted to see your comments.
On behalf of everyone here, thank you for trusting Hannells to find ...
Oct 30,2024
Oct 30,2024
6
people found
this helpful
this helpful
First class service from Mya - she saw the process through seamlessly from start to finish. Thoroughly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2024
View all comments
(1)
Hi John!
Thank you for your 5-star review of your moving experience with Mya and the Lettings team.
We're really pleased to see that you felt the service you received from Mya was first-class, and that she saw the process through seamlessly from start to finish. The team there pride themselves on delivering great customer service and Mya in particular will be delighted with your comments.
On behalf of everyone here at Hannells, thank you for your feedback, your recommendation and we ho ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
The service is outstanding and it was really quick and nice. I was looking for a property to move quickly. The property offered by the Hannels was really matched with what I expected. Within a really tied time they could managed to made everything ready ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2024
View all comments
(1)
Hi Dilhari!
Thank you so much for taking the time to leave such a brilliant review review of your moving experience with Emma, Chloe and the Lettings team.
We're really pleased to see that you found the team to be friendly, helpful and that they were able to help you find and move into your new property. The team there pride themselves on delivering a top service to their tenants so Emma and Chloe in particular will be delighted to see your comments.
On behalf of everyone here at Hannel ...
Oct 29,2024
Oct 29,2024
6
people found
this helpful
this helpful
First time I’ve Hannells property lettings and couldn’t be more delighted with the service. Was give Emma Cocker as my property manager who was totally professional, she kept me fully informed on everything that was happening during the letting process and after the ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 30, 2024
View all comments
(1)
Hi Denis!
Thank you so much for such a brilliant review of your moving experience with Emma and the Lettings team.
We're really pleased to see that you couldn't be more delighted with the service provided by Emma, who you found to be professional and kept you fully informed at all times. The whole team there pride themselves on their customer service and getting great results for our Landlords, and Emma in particular will be made up to see your comments,
On behalf of everyone here, tha ...
Leanna Holmes
(216)
Olivia
Chloe
Mya
Emma
Jenna Dolman
(28)
Vicky Jones
(22)
Kerrie
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 12:38 PM 02/10/2024 by allAgents
Best Letting Agent in Derby 
Best Estate Agent in DE73 
Best Letting Agent in Midlands 
Wow! What a fantastic review - thank you so much for taking the time to leave such positive feedback about your moving experience with Leanna and the lettings team.
The whole team there really do pride themselves on their service so we're delighted that you've always found them professional, easy to get hold of and helpful and most importantly, much better than some of our competitors!
On behalf of the whole team here, thank you for trusting Hannells with the management of your property and we look forward to being of equally good service to you again in the future.
All the very best,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...