0% sales valuation accuracy
75% sales fee satisfaction
67% lettings valuation accuracy
50% lettings fee satisfaction
Sep 02,2024
Sep 02,2024
1
people found
this helpful
this helpful
I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little regard for fairness or accuracy.
Throughout my tenancy, I made every rent payment on time and fulfilled all my duties to the best of my ability. I even left the apartment in a cleaner state than it was when I first moved in. Despite this, JLL still found ways to penalize me unjustly.
First, they tried to charge me for professional cleaning, even though the property wasn't properly cleaned when I moved in. They insisted on this charge despite the evidence I provided, completely ignoring my concerns in what felt like an attempt to extract more money from me.
They also claimed there were damages to the property that were either pre-existing or not caused by me. For example, they charged for purple stains that were only visible after the landlord replaced a sofa that was there when I moved in. I explained this clearly, but JLL still held me responsible.
To make matters worse, they refused to acknowledge that I had permission to dispose of broken items like a chair and bookcase, and instead charged me for these as well. It felt like they were determined to find any reason, no matter how flimsy, to keep my deposit.
Despite my efforts to be a responsible tenant, JLL's treatment of me was completely unfair. Dealing with them was a nightmare, and I wouldn't wish this experience on anyone. If you're considering renting a property managed by JLL, I strongly recommend that you stay as far away as possible. Their practices are unfair, and their customer service is dismissive at best. Save yourself the stress and find a more trustworthy and reputable company to deal with.
Throughout my tenancy, I made every rent payment on time and fulfilled all my duties to the best of my ability. I even left the apartment in a cleaner state than it was when I first moved in. Despite this, JLL still found ways to penalize me unjustly.
First, they tried to charge me for professional cleaning, even though the property wasn't properly cleaned when I moved in. They insisted on this charge despite the evidence I provided, completely ignoring my concerns in what felt like an attempt to extract more money from me.
They also claimed there were damages to the property that were either pre-existing or not caused by me. For example, they charged for purple stains that were only visible after the landlord replaced a sofa that was there when I moved in. I explained this clearly, but JLL still held me responsible.
To make matters worse, they refused to acknowledge that I had permission to dispose of broken items like a chair and bookcase, and instead charged me for these as well. It felt like they were determined to find any reason, no matter how flimsy, to keep my deposit.
Despite my efforts to be a responsible tenant, JLL's treatment of me was completely unfair. Dealing with them was a nightmare, and I wouldn't wish this experience on anyone. If you're considering renting a property managed by JLL, I strongly recommend that you stay as far away as possible. Their practices are unfair, and their customer service is dismissive at best. Save yourself the stress and find a more trustworthy and reputable company to deal with.
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Latest Reviews
8th Aug 2024
reviewed by 'Arran Dacres'
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reviewed by 'Anand'
23rd Nov 2020
reviewed by 'Sofia'
29th Sep 2020
reviewed by 'Simon'
Opening Hours
Address
Jones Lang Lasalle
11 Westferry Circus
Canary Wharf,London
Greater London
E14 4HE
020 7715 9700
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 75% | £0 | £0 |
| Lettings | 67% | 50% | £1,750 | £3,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 0 | 1 | 8 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Sep 04,2024
Sep 04,2024
4
people found
this helpful
this helpful
What can I say about JLL?
Very unprofessional beyond my worst expectations. It started from the very beginning but I wasn't paying much attention; from a flat that didn't have the full furnishings for the first few weeks to receiving an email saying I didn't ...
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Sep 02,2024
Sep 02,2024
1
people found
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I recently had an incredibly frustrating and disappointing experience with JLL as my property manager. After moving out of a property managed by them, I was shocked at how they did everything possible to withhold as much of my deposit as they could, with little ...
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Aug 08,2024
Aug 08,2024
2
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🚨🚨🚨AVOID! AVOID! AVOID! 🚨🚨🚨
2 months after the end of our tenancy and they still hold our deposit. All final bills provided & rent fully paid. Property manager (Paige Waller) has so far attempted to add a deduction for some damages that were clearly documented in the check-in ...
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Aug 18,2023
Aug 18,2023
0
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I can assure JLL is a good property agency, Adam Garson (My agent) is absolutely wonderful to work with. It’s like having a friend on the “inside” that is working for you. He really care about his/hers clients as well as the community ...
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Nov 23,2020
Nov 23,2020
4
people found
this helpful
this helpful
I've been a tenant under JLL for 1 year. When I moved out, they made every possible thing to make my experience unpleasant: didn’t reply to my emails, didn’t do anything to stop the landlord from deducting over £150 from my deposit for having left ...
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Dec 15, 2020
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(1)
Did you dispute the deposit deductions with your deposit scheme? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent claims. ...
Sep 29,2020
Sep 29,2020
5
people found
this helpful
this helpful
During tenancy everything was fine but at the end they decided to charge us for coat hook that have already been drilled in when we moved in, removing. and replacing sofa and bed because it was in use for 10 years. On top of that charged ...
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Dec 04,2019
Dec 04,2019
5
people found
this helpful
this helpful
I previously rented from a JLL managed property, and the staff were very unhelpful in the move out process. It was impossible to get a response, and the lack of communication made it extremely stressful and challenging when moving out. After I moved out, and ...
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Sep 21,2019
Sep 21,2019
3
people found
this helpful
this helpful
The JLL managed property we rent in has now gone for a full year without having its windows cleaned once.
It's one of the more visually obvious signs of neglect in property maintenance we've come to expect from JLL, complementing the forgotten breached bicycle storage ...
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Jul 26,2018
Jul 26,2018
0
people found
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Neil Short and Hannah Mitchell were helpful and thoughtful. They were very professional when comparing with other agents which I used at the same. They responded quickly and provided weekly updates on the leasing progress and market overview. I will highly recommend their services....
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Comment on agent fees
Standard
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Jun 22,2018
Jun 22,2018
0
people found
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Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also ...
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Comment on agent fees
Overall very good letting experience with JLL especially through dealings with one of their senior agents (Neil Short). He is very competent and prompt in his responses via e-mail with us which is something very important to us as we live overseas. They are also very fast in tenant acquisition each time an existing tenant moves out. That helps us keep our yield on the property in tact.
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Nov 27,2017
Nov 27,2017
0
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I am an overseas Landlord and commenced engagement with JLL since 2012. Among JLL offices in London, City Office is the one always with swift response and comprehensive market data for my review and final decision. These are what overseas landlord needed in their top priority ...
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Comment on agent fees
With competitiveness
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Oct 02,2017
Oct 02,2017
8
people found
this helpful
this helpful
Where to start. I never write a review, however after 6 months on a JLL managed premium property - I'm shocked. Initial contacts with the lettings negotiator was satisfying. Once the offer has ben given it was a complete nightmare. Contractual part took ages. Informations haven't ...
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Comment on agent fees
No relation in value to money.
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Dec 15, 2020
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Did you dispute the deposit deductions with your deposit scheme? How did it turn out? I am going through the same troubles with them now trying to get my deposit back. They are trying to deduct thousands for fraudulent and nonexistent claims. ...
Feb 24,2017
Feb 24,2017
6
people found
this helpful
this helpful
I may got the wrong branch, but called this number 02078524865 to ask more details for a flat. The woman who picks up the phone was not nice at all. it sharply make me feel bad to ask or to buy anything from here. She needs ...
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Comment on agent fees
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Mar 16, 2017
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(1)
I am disappointed to read your comments and would really like it if you could get in touch with me to advise on the details. The number you dialled is not the office you have reviewed. Please get in touch with me on 0207 306 1639, so that I may best direct your query. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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