67% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Sep 02,2024
Sep 02,2024
0
people found
this helpful
this helpful
After diligently choosing William H Brown in Diss to sale my property, I found their professionalism to be dreadful, a somewhat disappointing experience throughout. They listed my property without determining it was timber frame. I had significant interest in the first week with several views and an offer made in the first week. Unfortunately, this wasn't proceedable as the buyers struggled to secure a mortgage, had it been noted on the listing earlier as to the nature of the structure it would have saved considerable wasted time for me and potential buyers.
I found the branch to be poorly managed with calls not being returned, with one occasion having been told of a call back in 10 minutes finally having my call reciprocated four hours later, and this proved to be a frustrating pattern of communication throughout, with staff invariably engaged or away from their desks, contact through e-mail was equally dire with mail going unanswered for several days or if at all. When I did get to speak with the manager of the branch, her manner was somewhat patronizing and I was misinformed with details of placing my property into auction being particularly notable for a level incompetence with both the Norwich branch as well as the Diss branch, in equal measure, with my property not being fetured straight away due to technical issues, to summaries, incompetent, unprofessional and sloppy, would never recommend or use again.
I found the branch to be poorly managed with calls not being returned, with one occasion having been told of a call back in 10 minutes finally having my call reciprocated four hours later, and this proved to be a frustrating pattern of communication throughout, with staff invariably engaged or away from their desks, contact through e-mail was equally dire with mail going unanswered for several days or if at all. When I did get to speak with the manager of the branch, her manner was somewhat patronizing and I was misinformed with details of placing my property into auction being particularly notable for a level incompetence with both the Norwich branch as well as the Diss branch, in equal measure, with my property not being fetured straight away due to technical issues, to summaries, incompetent, unprofessional and sloppy, would never recommend or use again.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
2nd Sep 2024
reviewed by 'Steve Chitty'
4th Jan 2023
reviewed by 'Unhappy 1'
29th Jun 2020
reviewed by 'Kate'
22nd May 2019
reviewed by 'Rude'
28th Oct 2018
reviewed by 'scott'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 67% | 100% | £227,500 | £338,000 |
| Lettings | 0% | 0% | £800 | £1,100 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 0 | 2 | 0 | 0 | 1 | 2 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Sep 11,2024
Sep 11,2024
0
people found
this helpful
this helpful
Aiden was very helpful and knowledgeable during the signing on process. Zoe and Nicola were very helpful and diligent throughout the process - regularly chasing responses and providing updates....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 02,2024
Sep 02,2024
0
people found
this helpful
this helpful
After diligently choosing William H Brown in Diss to sale my property, I found their professionalism to be dreadful, a somewhat disappointing experience throughout. They listed my property without determining it was timber frame. I had significant interest in the first week with several views ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 04,2023
Jan 04,2023
0
people found
this helpful
this helpful
False and misleading advertising of properties. Don't divulge important information, just trying to get your details to join their mailing list....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 29,2020
Jun 29,2020
0
people found
this helpful
this helpful
I cannot rate William H Brown Diss highly enough.
They were always there through the rough and the smooth and where our chain could of broken so many times they helped us to keep it together!
Very professional and friendly....
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2019
May 22,2019
1
people found
this helpful
this helpful
One of the rudest most impolite firms I have ever had the displeasure of dealing with. They really do think they are God's gift...
read full review
read full review
Comment on agent fees
Didn't get that far
Was this helpful?
Yes
Yes
Oct 28,2018
Oct 28,2018
0
people found
this helpful
this helpful
this was my first time buying a house and William h brown couldn't have made it easier, especially Kabeer their in-house mortgage adviser. very helpful and knowledgeable and made the whole process very easy....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2018
Oct 03,2018
0
people found
this helpful
this helpful
I have spoken to Harvey on the phone several times regarding properties. He is very friendly and helpfull and will go extra mile to help his customers. William h.Brown office is furtherst from my house , but Harvey has been searching properties for us in ...
read full review
read full review
Comment on agent fees
acceptable
Was this helpful?
Yes
Yes
Feb 01,2018
Feb 01,2018
0
people found
this helpful
this helpful
Very friendly and overall takes an interest in the issues that you're having.
Communication could be slightly better as when the works were originally completed I was not notified and had to chase to find this out. Also the painter/decorator turned up unannounced and ...
read full review
read full review
Comment on agent fees
For this particular kind of work I appreciate that there are no fees involved. I do object to tenancy renewal fees as changing the dates on an existing tenancy agreement does not involve a lot of work. I also dislike that I have not been allowed to move to a periodic tenancy agreement d I have been at the property for nearly 2 years. It is extremely difficult to try to plan your life around intervals of 6/12/24 months.
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
