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Copyright © 2006 - 2025 allAgents.co.uk - All rights reserved.
4.7/5, 493 Reviews
94% Recommended
96% sales valuation accuracy
90% letting valuation accuracy
97% sales fee satisfaction
81% letting fee satisfaction
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By : 'Christine'
Services : Letting(Property Management)
Would you recommend ? : Yes
Postcode : IG11
After dealing with the stress of evicting tenants who failed to pay their rent, it was a relief to deal with Ed and Medina - Walthamstow branch of Ludlowthompson as well as the rest of the team. Everything was done to get reputable tenants into the property. They were supportive, helpful and extremely professional. I got prompt responses to my emails or phone calls. I was kept updated. My only regret is that I did not use them 2 years ago when they first contacted me. I am confident the firm will manage my property efficiently and I look forward to stress free years ahead. I would not hesitate to recommend the branch to family and friends. Jolly good people to deal with!
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. ([email protected]).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 6/3/2019, 10:51:32 AM by allAgents
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 97% | £44,000 | £3,060,000 |
| Lettings | 90% | 81% | £260 | £4,008 |
ludlowthompson
634-636 Mile End Road, London, Greater London
E3 4PH
020 8981 2670
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Nathan
By : 'Samuel'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
It was a great and welcoming viewing experience. Thanks, Nathan Ellis. I much appreciate your guide round the... Read Full Review
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By : 'Kevin'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E13
Big thanks to Jesse Oteri for providing a professional service ensuring everything went smoothly. I would highly recommend Jesse for his... Read Full Review
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By : 'Beth'
Services : Sales( As a Vendor )
Sold price : £450000
Would you recommend ? : Yes
Postcode : E3
Great guidance and counsel every step of the way selling my flat. Professional, efficient and great service. I wouldn't have managed it without Terence Cunningham and Roy Stewart helping me every step of the way. Thank you so much... Read Full Review
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By : 'Lily'
Services : Letting( As a Tenant )
Rent PCM : £2800
Would you recommend ? : No
Postcode : SE10
Terrible isn't even enough. Thieves, manipulators, fakes & problematic. They will steal your money from absolutely anywhere possible; treat you horribly and blame it all on you. When they rent the house for you'll they'll be nice and ask for a review, don't trust the... Read Full Review
By : customer Services
Sep 3, 2020Dear Lily Many thanks for your above review and we’re sorry to read about your experience. In order that we can investigate your concerns fully, I’d appreciate if you could ...
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By : 'Bruno'
Services : Sales( As a Buyer )
Sold price : £577500
Would you recommend ? : Yes
Postcode : E11
Great rapport, always available for questions, and to provide keys to the property repeatedly! I would recommend Ludlowthomson, Terence and Mark in... Read Full Review
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By : 'Sabina'
Services : Surveying
Would you recommend ? : Yes
Postcode : E3
Roy Stewart - Ludlow Thompson Bow Roy was prompt, professional and made us feel at ease. He was able to provide the key information we needed to make our viewing useful and... Read Full Review
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By : 'Elizabeth'
Services : Sales( As a Vendor )
Sold price : £330000
Would you recommend ? : Yes
Postcode : E3
The team at Ludlow Thompson did a great job of selling our property, in particular Terence Cunningham and Umar... Read Full Review
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By : 'Daniel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E14
I highly recommend using Ludlow Thompson. We had a very good experience using the team which was managed by Terence Cunningham, he was involved with all aspects of our sale from the initial viewing right the way through to completion, he pushed the solicitors to make sure our sale happened when... Read Full Review
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By : 'Louise'
Services : Sales( As a Buyer )
Sold price : £365000
Would you recommend ? : Yes
Postcode : E14
Had a great experience buying a property with Ludlow Thomspon, Roy and his manager Terence have been great throughout the process. They have been super helpful and have come back to any enquiries or issues I've had super quickly. Would definitely recommend... Read Full Review
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By : 'Naomi'
Services : Sales( As a Buyer )
Sold price : £315000
Would you recommend ? : Yes
Postcode : E3
Roy Stewart was incredibly helpful and patient, he showed me a few properties and was very accommodating in ensuring I was able to view the property I eventually bought on numerous occasions. He was knowledgeable on the area and was not pushy with the sale. He was very happy answering all my... Read Full Review
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By : 'Kusstatscher'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E3
I had the pleasure to work with Roy Stewart. Great Service and excellent agent. Very responsive and always available. Can only... Read Full Review
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By : 'Rich'
Services : Sales( As a Vendor )
Sold price : £570000
Would you recommend ? : Yes
Postcode : E3
Having moved from a well-known internet-based estate agent (having had a terrible experience), we had a really excellent experience with Ludlow Thompson, and particularly with Terence and Roy. All estate agents I have encountered have been very strong in getting you to list your property, and... Read Full Review
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By : 'Ross'
Services : Sales( As a Vendor )
Sold price : £295000
Would you recommend ? : Yes
Postcode : E3
This organisation is estate agency at its best! From the first visit from Terence all the way to handing over the keys, these guys were on point. There were multiple stakeholders to keep happy and several bumps along the way that Terence and Emma simply took in their stride and managed... Read Full Review
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By : 'Lucie'
Services : Sales( As a Buyer )
Sold price : £385500
Would you recommend ? : Yes
Postcode : E3
If you need help not stress, support not sales and real people knowing what you really want then talk to Ludlows. It was a genuine relief to meet them after several properties and far too many agents.. Responsive, calm and professional - and made things happen when I needed it most. Terence, thank... Read Full Review
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By : 'Anh'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E3
Terence and Emma have assisted us with the sale of our flat. From the first meeting until the final phone call informing us about the completion, we have been very pleased with the responsiveness and professionalism demonstrated by both. All the very best with your future work and thanks... Read Full Review
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By : 'M'
Services : Sales( As a Buyer )
Sold price : £345000
Would you recommend ? : Yes
Postcode : E3
Terence Cunningham - Great service and supportive approach all throughout the transaction led by Terence Cunningham. He steered all stakeholders in a balanced and mature fashion and kept making progress throughout the 7 weeks. He demonstrated strong business acumen and customer experience in... Read Full Review
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Emma
By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £355000
Would you recommend ? : Yes
Postcode : E3
Terence Cunningham and his team have been a dream to work with. They went above and beyond to find me a buyer and were on hand to help as soon as any issues cropped up. Fast, efficient and professional, they helped make a stressful process much easier on me by taking on a lot of the issues... Read Full Review
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By : 'Will'
Services : Sales( As a Vendor )
Sold price : £415000
Would you recommend ? : Yes
Postcode : E3
Terence Cunningham provided excellent service to me once again in the sale of a property in Mile End, securing a successful sale in challenging market conditions, including maintaining buyer interest during a difficult lease re-negotiation. I highly recommend his services: friendly, professional... Read Full Review
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By : 'M'
Services : Sales( As a Buyer )
Sold price : £345000
Would you recommend ? : Yes
Postcode : E3
Our experience with Rex Y. Rexhepi: Very professional in approach Prompt and punctual Friendly and understanding Understanding of our needs Efficient in documentation and paperwork Overall a very good... Read Full Review
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Emma
By : 'Sam'
Services : Sales( As a Vendor )
Sold price : £418000
Would you recommend ? : Yes
Postcode : E8
Emma Nettleingham & Terence Cunningham provided a fantastic service. They were honest with us about what we could realistically get for our property (in comparison to our previous agent), and then the whole team at LT Bow were great when it came to showing people round, and then getting us... Read Full Review
