Aug 28,2024
Aug 28,2024
3
people found
this helpful
this helpful
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security breach, and despite raising the issue, it was not promptly addressed.
The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn't enjoy the property normally.
To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons' response? They told us to call their contractor, who then said it wasn't their job. When we reached out to the agents, we were informed they were all on holiday and couldn't help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.
Additionally, when we moved in, both beds were missing. While this wasn't entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.
This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security breach, and despite raising the issue, it was not promptly addressed.
The property itself is in terrible condition. The carpets are old, dirty, and infested with moths. When we moved in, we were horrified to find loads of wee stains on the carpets, making the place feel unhygienic and unpleasant. We also had to endure two weeks of disruption when the ceiling had to be replaced, during which we couldn't enjoy the property normally.
To make matters worse, the fire alarms in the property were out of date, leading to the fire brigade being called out. Marsh & Parsons' response? They told us to call their contractor, who then said it wasn't their job. When we reached out to the agents, we were informed they were all on holiday and couldn't help. We were left with a blaring fire alarm and no support from the people responsible for managing the property.
Additionally, when we moved in, both beds were missing. While this wasn't entirely their fault, the agent failed to notice that one of the beds was missing during the inspection. As a result, we were forced to sleep on the floor for the night.
This level of service is unacceptable. Marsh & Parsons is unprofessional, unresponsive, and negligent. I would strongly advise anyone considering using their services to look elsewhere.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Aug 2024
reviewed by ''John''
29th Apr 2019
reviewed by 'jjbentley'
16th Mar 2019
reviewed by 'Annoyed'
Opening Hours
Address
Marsh & Parsons
333 Fulham Palace Road
London
Greater London
SW6 6TE
020 7993 9888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 28,2024
Aug 28,2024
3
people found
this helpful
this helpful
I have had nothing but issues since moving into a property managed by Marsh & Parsons. The level of negligence and lack of care is appalling.
First, the keys to our flat also open the neighboring flat's door, and vice versa. This is a serious security ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2019
Apr 29,2019
7
people found
this helpful
this helpful
Absolutely appalled with the way my disabled mother has been treated by your lettings agents - after hearing convincing lies about the property she was due to move into, and having to go through an absolute ton of hoops and processes to finally finish tenant ...
read full review
read full review
Comment on agent fees
Terrible and unjustified
Was this helpful?
Yes
Yes
Mar 16,2019
Mar 16,2019
4
people found
this helpful
this helpful
They are incredibly landlord-centric and will screw tenants over in any way that will benefit the landlord. Bad contract agreement (it will screw you over as as a tenant in one way or another), bad property management (we haven't had a working door bell or ...
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
