82% sales valuation accuracy
89% sales fee satisfaction
Aug 26,2024
Aug 26,2024
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We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, in my wife wanted to confirm the conditions of the property as she requested to Mrs Harmer, as condition for the tenancy, for the garden to be tidy and the property cleaned. The garden was in horrendous condition. We were concerned that the garden could represent a hazard for the children due to rats or mice. We called and called Betsy and complained about this. She asked us if we were ok to start living in the property until a gardener was found. However, she never solved our problem with the garden. In fact, she asked us to send photos and videos of it, which concerned us as we would have expected for the letting agency to do a check themselves. I found a gardener in 3 hours after checking in and proposed this and gave a quote to Betsy as well as the gardener's availability to do the work. She said this was not authorised and forbid us to proceed. To protect my family, I decided to hire the gardener myself and pay from my own pocket.
Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
Horrendous service from this company and this person. Beyond awful. Do not recommend. In addition, the house was not cleaned, there were numerous marks in the walls. We had to give notice the 1st day. Please do not rent properties with these individuals.
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Latest Reviews
26th Aug 2024
reviewed by 'Franco'
30th Apr 2024
reviewed by 'Susan'
16th Nov 2023
reviewed by 'Graham Clarke'
14th Apr 2023
reviewed by 'Helen'
16th Feb 2023
reviewed by 'Sarah'
5th Jul 2021
reviewed by 'Gary'
Opening Hours
Address
Prospect Estate Agency
59 High Street
Maidenhead
Berkshire
SL6 1JT
01628 563 777
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 82% | 89% | £31,000 | £800,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 37 | 2 | 34 | 7 | 66 | 3 | 50 | 0 | 7 | 2 |
Areas covered
- Maidenhead, Windsor, Slough, Marlow
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 26,2024
Aug 26,2024
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We had an awful awful awful experience the letting assistant manager Betsy Harmer. We are a family of 4 with very young children. We relocated back to the U.K. from Asia and rented a temporary accommodation based on property photos from abroad. 1 week before checking, ...
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Apr 30,2024
Apr 30,2024
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I was really impressed by Marina in letting. I had an issue with payment and had tried on many occasions to ring but no one available to help so left message requesting a ring back but no one phoned. Finally I managed to get Marina ...
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Nov 16,2023
Nov 16,2023
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Cameron and the team at Maidenhead were efficient, helpful and a pleasure to deal with however the real star in the team was undoubtedly Bernadette. Based in Reading Bernadette liaises between the buyer, the seller and their respective solicitors, keeping everyone informed as to what’...
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Apr 14,2023
Apr 14,2023
1
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Awful and rude service on check out. Ridiculously overpriced deposit charges on a house that was clean but worn after rental when we moved in and the same when we moved out. We had a professional clean and gardener when we left. Most of the ...
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Feb 16,2023
Feb 16,2023
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My name is Sarah from Maidenhead and would like to share my house search to rent experience with Prospect. I commend their professionalism and help for securing me a house to rent. Process is so fast and within two days I got the house I ...
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Jul 05,2021
Jul 05,2021
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Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great ...
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Jul 05,2021
Jul 05,2021
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Very impressed with Jordan Wells. I popped in to print of a mortgage deed as I had no printer at home and he happily obliged! Very kind, helpful and for one printout they will always get my future business and will certainly share this great ...
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Jan 29,2020
Jan 29,2020
1
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Extremely poor renewal service. Constantly have to chase. Every renewal service but one has been a problem. No communication of change of Account Managers. Would not recommend. They also have the cheek to increase management fees and then deliver another year of poor service. If ...
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Jan 06,2020
Jan 06,2020
2
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Very poor experience. They did not ensure that utility services are setup correctly and I litterally struggling to get it done, but they have not made any effort to fix this and left everything to me with a plain apology.
Thee national database shows that ...
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Apr 09,2019
Apr 09,2019
1
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Worst Agency ever! House dirty from begging no replies to email no support and at the end they don't want even give you deposit back! Unbelievable!...
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Comment on agent fees
BAD!
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Sep 13,2018
Sep 13,2018
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Tristan wasvery professional and always was there to answer any questions I had. I felt comfortable with him and trusted his expert advice and opinions.
He delivered as promised and I am very happy with the tenants that he found for us.
When renewal time ...
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Comment on agent fees
Fees were reasonable and quite competitive against other estate agents we spoke to.
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Jul 11,2018
Jul 11,2018
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I literally only had three days to move into a property as my lease was ending elsewhere and another property fell through and Tristan managed to fast track it so I could move in on time which saved me a lot of stress and most ...
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Happy with the fees
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Jun 20,2018
Jun 20,2018
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I met with prospect having had a really bad experience which I am glad I did Tristan and his team were fantastic from start to finish I wouldn't hesitate to recommend prospect to anyone simply great job done...
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Comment on agent fees
Good
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Jun 13,2018
Jun 13,2018
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I was looking for a house to rent in Maidenhead before moving there from India. I got in touch with Prospects and they were absolutely amazing in every aspect. They helped me view the flat via FaceTime as I wasn't able to make it in ...
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May 29,2018
May 29,2018
1
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Sam really helped us to find our new home . We had very specific requirements and he didn't give up on us .
This young men was very patience and showed us around few houses .
Well done Sam hope you keep your spirit and level of helpfulness, ...
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Comment on agent fees
Find a Agents fees a bit steep but not sure what other agents charge and can't compare.
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May 03,2018
May 03,2018
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Gareth Mainwaring was absolutely fantastic in making sure that all parties communicated with each other to facilitate a speedy completion.
Not only was he helpful, but he was brilliant in ensuring that the interests from both sides were represented....
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Apr 18,2018
Apr 18,2018
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Kept informed during a fast move in. Tristan advised pros and cons throughout. Highly professional, reliable, efficient and knowledgeable. Thanks...
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Comment on agent fees
Ok
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Jan 02,2018
Jan 02,2018
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Great service and Tristan was very helpul and he understood my needs.
Very friendly staff and proprerty very nice !
Higthly recomended!!...
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Comment on agent fees
Good
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Jan 09, 2018
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Thank you for the five star review ...
Jan 02,2018
Jan 02,2018
0
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Having had problems with previous tenants and being at a dis-advantage as I'm so far from my rental property I was rather pleased that Tristan took over the marketing and just got the job done. He suggested a couple of price drops to get the ...
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Comment on agent fees
neutral - fees are what they are.
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Jan 09, 2018
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Thank you for the five stars and the positive comments ...
Aug 25,2016
Aug 25,2016
1
people found
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this helpful
Very happy with the friendly and professional service provided first by Hassan and secondly by Lianne. Considering they were selling the property to us I though they were exceptional despite the property being left in a poor state by the previous owner. If we are ...
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Sep 09, 2016
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Thank you for the five stars ...
Jul 27,2016
Jul 27,2016
0
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Friendly and efficient team, fantastic service. They made the process of finding and buying my first home a pleasurable experience. For that I'm very grateful....
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Jul 29, 2016
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Thank you for the five stars ...
May 27,2016
May 27,2016
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Me and my friends rented a flat and let me tell you that the staff and service was exceptional from start to finish and even after we moved out from the property Amber helped me get my deliveries back from the landlord mistakenly delivered by ...
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Comment on agent fees
High
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May 31, 2016
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Thank you for the five stars ...
Mar 16,2016
Mar 16,2016
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Lloyd has always been available and supportive whenever something has been needed throughout the process of moving into the property....
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Comment on agent fees
I felt the fees were very high as i had a very limited budget.
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Mar 18, 2016
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Thank you for the five stars. ...
Mar 14,2016
Mar 14,2016
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Cool man and real proffessional of his business! He did really Good job and helped to move really quickly. Highly recommend this person...
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Mar 15, 2016
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Thank you for the recommendation. ...
Mar 01,2016
Mar 01,2016
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Having just completed on a property in Camberley, we were absolutely impressed by Lianne, her professionalism and outstanding timely service. She closely followed up the progress with the solicitor during the whole process, answering all of our questions, to the best of her ability. Throughout ...
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Mar 01, 2016
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Thank you for sharing your positive experience with Lianne. ...
Feb 29,2016
Feb 29,2016
1
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Lianne was really helpful throughout the entire process for selling our property and buying a new one (even though we were using a different agent to purchase). She was the only person in the entire process who took time to explain things and what the ...
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Comment on agent fees
Higher than the going rate but negotiable.
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Mar 01, 2016
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Thank you for the recommendation and the five stars. ...
Feb 26,2016
Feb 26,2016
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Lloyd has been excellent during our move into the flat. He was the best agent that we spoke to during our search for rented accommodation and quickly established our budget and our needs and matched them accordingly. I would also like to add that Lloyd ...
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Mar 29, 2016
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Thank you for the five stars. ...
Feb 10,2016
Feb 10,2016
1
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From the start to the finish a very professional agent and a very smooth process from viewing to agreeing the tenancy....
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Comment on agent fees
Higher fees than normal when renting
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Feb 12, 2016
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Thank you for the five stars. ...
Feb 09,2016
Feb 09,2016
1
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Lloyd is smart, driven and knowledgeable. Combining that with a customer centred approach made the whole experience with the agency a lot better than I thought it would be.
Fees are high but you get what you pay for....
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Feb 12, 2016
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Thank you for the five stars. ...
Feb 08,2016
Feb 08,2016
1
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this helpful
Lloyd is a professional. 10/10 effort from him and supporting team, communication was first class. If I ran an estate agents I'd steal Lloyd from you!...
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Comment on agent fees
Fees are far too high ‚£300 referencing and ‚£200 agent fees - ridiculous.
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Feb 08, 2016
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:11 AM 14/01/2016 by allAgents
