100% lettings valuation accuracy
36% lettings fee satisfaction
Aug 26,2024
Aug 26,2024
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I have spent 4 years living in student accommodation and I have never had to deal with any company as despicable as this one. I wish it were possible to give zero stars because they don't even deserve the one I've had to give. To begin with, we were asked to pay rent starting from June but were not given access to the house until September due to 'maintenance' however it was clear when we finally moved in that not a single bit of work had been done. None of us were even given a top door key (we were supposed to have two) and the amount of times we came home from uni to discover we'd been locked out was ridiculous, not to mention the attitude we'd receive from the maintenance man when we'd call to ask to be let back in. Many times we'd stood out in the rain waiting for access to our house on an evening because nobody could be bothered to sort this. Upon moving into our house, the state we arrived to was appalling. Both the sofas were torn to shreds, the house was caked in dirt, cracks and marks everywhere and the mattresses were appalling, we had to get them cleaned and one replaced. The discarded mattresses then lived as a fire hazard in the hallway for weeks while we repeatedly asked to have it removed. Since then we had a council inspection to discover that none of the doors or windows met any regulations and had them replaced, leaving debris and dirt in our bedrooms, in the floor, in the garden etc. We've also had multiple issues with the boiler and a gas leak in which we discovered that one of the bedrooms had access to the gas, and she was absent at the time meaning her room was locked and there was no way for anyone to get in (Which we then discovered was illegal as well as dangerous! We were very lucky she hadn't been there at the time as she could've got very ill). During the whole of December we had more fire doors installed, and came back after Christmas to find that they'd left cracks in the walls, dirt EVERYWHERE and the job itself was unfinished. Items were also MISSING, including a Nintendo Switch and a huge chocolate gift I had bought during the holidays for my friends and left in the fridge. Naturally, nothing was done about this. Towards the end of the year we found a mouse in the house and the bare minimum was done about this too, we were essentially told just to deal with it, and after more complaints a man came in and sealed the mouse in the wall. Very helpful. We never heard from the exterminators we were told to get in touch with. Despite all of this, we ensured the house was thoroughly deep cleaned before moving out, leaving it in a pristine state, nothing like what we moved into, in an effort to ensure nothing could possibly be deducted from our deposit. But we were obviously very very wrong! We had £88 deducted from over deposit for over usage of bills, despite the fact that we texted and left multiple tickets on the student portal, which were marked as resolved but never once resolved. We had no physical way of monitoring our usage and made this crystal clear. But why would the company bother to help when they could just steal money from 3 girls instead? Phone calls and emails were then exchanged, resulting in nothing but attitude and rudeness, with no willingness to help. In our year of living here, I'd like to point out that only one staff member, Tanya, was even remotely helpful, and she was also the only person to be polite and ever offer any help. I couldn't recommend this company any less if I tried. I'm sure we'd have had less hassle if we'd have just bought sleeping bags and resided under a bus stop for the year.
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Latest Reviews
26th Aug 2024
reviewed by 'orla'
26th Aug 2024
reviewed by 'Leigh'
31st May 2024
reviewed by 'Reporter'
2nd May 2024
reviewed by 'Isabel Blanco'
24th Aug 2023
reviewed by 'Amy'
27th May 2023
reviewed by 'Annoyed'
Opening Hours
Address
Student Haus
Mistoria House,10 Broughton Road
Salford
Lancashire
M6 6LS
0161 694 6427
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 36% | £390 | £3,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 8 | 0 | 0 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
Aug 26,2024
Aug 26,2024
0
people found
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I have spent 4 years living in student accommodation and I have never had to deal with any company as despicable as this one. I wish it were possible to give zero stars because they don't even deserve the one I've had to give. To begin ...
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Aug 26,2024
Aug 26,2024
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Student Haus Salford
DO NOT USE THIS AGENT!
They allow students to live in dangerous, illegal houses! Illegal because they do not comply to legal safety standards.
I am guarantor for all 3 of our children & have used numerous agents countrywide over many years & I have ...
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May 31,2024
May 31,2024
1
people found
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this helpful
A letting agent whose firm was investigated by the BBC's You and Yours radio programme after complaints about the management of a student HMO it looks after has lost his appeal against his Propertymark membership being cancelled.
Mishantha Liyanage, whose letting agency Student Haus manages ...
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May 02,2024
May 02,2024
1
people found
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this helpful
Mistoria STUDENT HAUS Salford is well and truly the worst student lettings agency in the entire world. For the love of god if you are a student do NOT sign a student house with them. They will scam you for your money, they send in ...
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Aug 24,2023
Aug 24,2023
5
people found
this helpful
this helpful
Unorganised and unhelpful, had such a stressful experience with this company....
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May 27,2023
May 27,2023
7
people found
this helpful
this helpful
They don’t return calls or respond to emails. It’s difficult to get through to them by phone. They haven’t picked up my calls for a whole week. They lie about action that they’re taking - they don’t appear to do ...
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Apr 04,2023
Apr 04,2023
6
people found
this helpful
this helpful
Doesn't even deserve 1 star. They stole mine and my friends holding fee and it wasn't given back for 2 months!! We were told we had the house and when I rang after not hearing anything for at least a month they said they had given our ...
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Jan 19, 2024
Yeah same for my son and friends, soon has mentioned legal proceedings, money was returned... Mar 22,2021
Mar 22,2021
1
people found
this helpful
this helpful
After letting a property with Student Haus during my time at Uni, I can say they are an extremely helpful and a pleasant company to let from. They offer a 24 hour maintenance service which proved reliable when required. The staff were very easy to get ...
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Mar 22,2021
Mar 22,2021
1
people found
this helpful
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Student Haus have been amazing to us!
After reading a few negative reviews, we was sceptical about renting with Student Haus. This is now the 2nd year we have chosen to stay with them, they have a 24 hour maintenance service which has been really usefull ...
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Jul 04, 2023
I have to disagree and please do not promote these people. They are rude, liars who will take advantage of students. Please please stay away from them guys Feb 05,2019
Feb 05,2019
6
people found
this helpful
this helpful
I am appauled at the service I have been given. They do not care even a little bit about you or the state your house is in, all they want is your money. I could go on for days but most recently it took them 5 ...
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Bad
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Aug 23, 2024
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Couldnt agree more, in a similar situation. Had nothing but problem after problem this year and the company did as little as physically possible to help, theyre all about taking money and taking advantage of students ...
Aug 09,2018
Aug 09,2018
3
people found
this helpful
this helpful
They used to be called student digz, now student haus (to escape bad reviews) and they are instrumental in ruining student life in Manchester and Salford. They are disrespectful crooks that will never provide maintenance, lie and steal at every given moment. I beg of ...
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Comment on agent fees
Horrendous fees, horrendous service and if it's refundable- It's definitely non refundable!
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Oct 24, 2018
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Moved in to a house september 18' to find we had no fridge door, the freezer didn't work, it was infested with rats and rubbish outside, it was sticky and dusty looked like it hadn't been cleaned for months, we were then left a month with no fridge/freezer and oven and have only after two months received a working microwave. There is no contact number and if you do finally get in touch with them they try and tell you its not their responsibility and they don't know who is in charge. It appears t ...
Jul 03,2018
Jul 03,2018
5
people found
this helpful
this helpful
Honestly this is the biggest mistake you'll ever make. They never reply they're rude and they steal your money....
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“this company do bot even warrant 1 star they are a disgrace please avoid this disgraceful company!!...”
Mar 20,2018
Mar 20,2018
2
people found
this helpful
this helpful
student haus don't deserve to have anyone renting accommodation off them they are a complete disgrace and i am taking my complaints to the next level watch this space!! they do not stick to any agreement on the contract, the houses are a disgrace and ...
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Comment on agent fees
high fees and they break their agreement and just generally do not care for your safety they just want your money
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Mar 02,2018
Mar 02,2018
3
people found
this helpful
this helpful
The company is the worst estate agent I have ever came upon. They are extremely difficult and sometimes impossible to contact, The staff are rude, and the customer service of the company is disgusting. They are unfair and do not listen or even reply to ...
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Comment on agent fees
BAD
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Jun 09, 2018
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Please avoid this "company" like the plauge.
They honestly do know care about anything but themselves. They have no morals.
The owners must be selfish and money hungry. Devoid of all human emotion. Total odd balls.
House is disgusting. Furniture all broken and filthy. Beds filthy. My son is now depressed after dealing with these monsters.
All they want is your money and to provide no service at all.
You can't phone them as they are to scared to talk to you and they can't be bothered.
If ...
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Last updated at 11:42 AM 03/06/2019 by Hannah Rowe
