89% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
84% lettings fee satisfaction
Aug 21,2024
Aug 21,2024
1
people found
this helpful
this helpful
The entire team is absolutely a mess.
They are very straight forward when you let.
However when you leave or things are broken they simply stop responding.
if they want to delay in an event of a lease breakage they would reply every 2 days which they are legally binding to however the replies would be irrelevant and waste of time.
Things that are reported as broken will continue to stay broken without the agency having any responsibility on top of it .
They are very straight forward when you let.
However when you leave or things are broken they simply stop responding.
if they want to delay in an event of a lease breakage they would reply every 2 days which they are legally binding to however the replies would be irrelevant and waste of time.
Things that are reported as broken will continue to stay broken without the agency having any responsibility on top of it .
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
28th Aug 2024
reviewed by 'Jignesh'
21st Aug 2024
reviewed by 'Jignesh'
8th Aug 2024
reviewed by 'Josie'
12th Apr 2024
reviewed by 'Harry'
13th Mar 2023
reviewed by 'Tobi'
Opening Hours
Address
Stoneacre Properties
184 Harrogate Road
Chapel Allerton,Leeds
West Yorkshire
LS7 4NZ
0113 237 0999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 96% | £80,000 | £729,950 |
| Lettings | 90% | 84% | £495 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 18 | 8 | 17 | 0 | 8 | 0 | 3 | 1 |
Areas covered
- LS7
- Chapel Allerton
- LS17
- Alwoodley
- LS6
- Meanwood
- LS6
- LS17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Aug 28,2024
Aug 28,2024
1
people found
this helpful
this helpful
Please please at all cost avoid this letting agent.
its an earnest request.
I had to break my tenancy clause and had to urgently move to Edinburgh.
I paid the early surrender fee and then the agency said that they are going to increase the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2024
Aug 21,2024
1
people found
this helpful
this helpful
The entire team is absolutely a mess.
They are very straight forward when you let.
However when you leave or things are broken they simply stop responding.
if they want to delay in an event of a lease breakage they would reply every 2 days which ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 08,2024
Aug 08,2024
1
people found
this helpful
this helpful
If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 12,2024
Apr 12,2024
1
people found
this helpful
this helpful
I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring ...
read full review
read full review
Attachments
Was this helpful?
Yes
Yes
Mar 13,2023
Mar 13,2023
0
people found
this helpful
this helpful
A massive thank you to both James and Carla for making the moving process so easy. I appreciate your combined efforts....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 19,2023
Feb 19,2023
0
people found
this helpful
this helpful
Incredibly Satisfied with Excellent Service throughout with great communication, Friendly & Welcoming attitudes from all Stoneacre Staff. Couldn't recommend enough!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 03,2023
Jan 03,2023
0
people found
this helpful
this helpful
I am very satisfied with the services of this agency. I am also very grateful to Carla, who helped me quickly rent an apartment...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 30,2022
Dec 30,2022
0
people found
this helpful
this helpful
James was my first point of contact, nice guy, very helpful and friendly. Carla then guided me through the property transition and red tape! She was helpful, polite, knowledgeable, professional and quick to respond to any queries. A big thank you!!!...
read full review
read full review
Was this helpful?
Yes
Yes
Dec 15,2022
Dec 15,2022
0
people found
this helpful
this helpful
Big thankyou to carla for helping me throughout the full process of getting into my rented home. She was very fast at responding to my emails and also very helpful. She is also very professional and polite....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 10,2022
Dec 10,2022
0
people found
this helpful
this helpful
I recently bought a property and Chloe was extremely helpful in keeping me updated on what was happening with the vendors. Very good service, and she was very patient with all the delays and queries!...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2022
Nov 18,2022
0
people found
this helpful
this helpful
A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 08,2022
Nov 08,2022
0
people found
this helpful
this helpful
Excellent service, always available to answer questions, good communication between me and the buyer, generated lots of interest in the sale, overall really recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 11,2022
Oct 11,2022
0
people found
this helpful
this helpful
Dealing with Stoneacre properties was a very pleasant experience. All the staff were very helpful, special thanks to Jay and Carla for being helpful and informative, they answered all questions I had....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 10,2022
Oct 10,2022
0
people found
this helpful
this helpful
As a first time buyer they were really helpful every step of the way. Quick replies when we needed them which for something that can be quite stressful is always appreciated....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 03,2022
Oct 03,2022
0
people found
this helpful
this helpful
I have rented my house out due to working abroad and the Stoneacre team have been great from the start. Their managed service deals with everything with minimal input from me. All the team is highly professional and things get sorted quickly, i have been ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 06,2022
Sep 06,2022
0
people found
this helpful
this helpful
Excellent communication and service from Penny the last few days - she’s been very accommodating with regards to our property inspection that we like to be present for. Penny has moved dates / times as per our request to fit round pre-booked plans without making ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 16,2022
Aug 16,2022
0
people found
this helpful
this helpful
I have used Stoneacre twice this year and found Chloe to be excellent finding out the same day if there were any queries that needed sorting. Sold at a good pride with lots of viewings on day 1 that lead to a sale on day one....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 11,2022
Aug 11,2022
0
people found
this helpful
this helpful
Carla was very quick and helpful in supporting the rental process. This was the first house we have rented so the process was all new to us, but Carla was always very responsive to our queries...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 20,2022
Jul 20,2022
0
people found
this helpful
this helpful
Stoneacre have been so helpful and efficient in sorting out our new rental property from the start all the way through the process. Communication has been excellent and timely and very easy. The staff accommodated our wishes at all times and were considerate of our ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 08,2022
Mar 08,2022
1
people found
this helpful
this helpful
Thanks for selling our house and being fastidious with proof of funding prior to viewings. It's the only way to manage real interest in your property!...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 31,2022
Jan 31,2022
0
people found
this helpful
this helpful
Chloe has dealt with the sale of my late mum's property and was always very polite and professional. I have sold many properties in the past and Chloe always answers emails and calls very promptly. Thank you Chloe...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 27,2022
Jan 27,2022
0
people found
this helpful
this helpful
I have had several contacts with Jess and Stoneacre Properties and each time they have been extremely professional and provide quick turnarounds that I haven't experienced with any other lettings agency. Jess is very friendly and is clearly very good at her job and I ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 12,2021
Nov 12,2021
0
people found
this helpful
this helpful
I use Stoneacre to manage my lettings portfolio. I find them excellent. They are brilliant with the tenants as well as the landlords. They have been managing my properties for over two years now and I am very happy with the service they provide. From ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 10,2021
Nov 10,2021
0
people found
this helpful
this helpful
I have been a tenant in a Soneacre property for four years now. Their services from start to finish have been exemplary. The staff are efficient and extremely helpful and the face of the company for me is Adam Bucknall who I see regularly on ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 21,2021
Oct 21,2021
0
people found
this helpful
this helpful
First class service right from the start. As first time sellers with power of attorney for our uncle, Stoneacre guided us all the way through every step of the sale. Always made sure we were kept in the loop, communication is key for Stoneacre and ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 19,2021
Oct 19,2021
2
people found
this helpful
this helpful
Absolutely appalling service. Avoid them at any cost.
Messed me around with key collection for which I had to cancel my movers and rearrange another for last minute which cost me a fortune- just because Stoneacre was careless about it. Advertised a property with full ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 23,2021
Sep 23,2021
0
people found
this helpful
this helpful
This is my 1st time dealing with Stoneacre Properties (Chapel Alperton) and I feel I should write a review for one of your team members in particular Carla North. The whole journey from start to finish with Carla has been exemplary!
Kept me in the ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 17,2021
Aug 17,2021
0
people found
this helpful
this helpful
We have used Stoneacre Property Management to manage our portfolio for over ten years. We have, and continue to receive, outstanding service from Lucy Hare and her team.
Whether its for property management, working with tenants, repairing or refurbishing our properties we continue to receive ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 13,2021
Aug 13,2021
0
people found
this helpful
this helpful
Great service during purchasing a property would definitely recommend. Very quick at responding to queries etc too. Thanks Chloe and team!...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 25,2021
Jul 25,2021
1
people found
this helpful
this helpful
Stoneacre Properties recently managed a sale of a deceased family relatives property. The service provided by the team, especially Kate was excellent. Kate understood the complexities of the family dynamatics and managed the situation faultlessly. A high number of viewings were conducted in 2 days resulted ...
read full review
read full review
Was this helpful?
Yes
Yes
Carla
(20)
Jessica
(3)
Peter
(3)
James
(2)
Jordan
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:20 PM 13/01/2022 by
Best Letting Agent in LS7 
