25% sales valuation accuracy
33% sales fee satisfaction
0% lettings valuation accuracy
80% lettings fee satisfaction
Aug 19,2024
Aug 19,2024
0
people found
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express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed.
Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront.
Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation.
The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company.
We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.
Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer was then put forward and accepted, and we were provided with a memorandum which clearly stated property has been withdrawn from . However, we were told we could pay for the surveyor once the memorandum was issued. As a result, we incurred these unnecessary costs upfront.
Furthermore, we were never informed that a different offer had been made on the property until after their offer had already been accepted. When we did find out, we immediately put forward a counter-offer, but this was instantly rejected without any explanation.
The lack of communication and transparency throughout this process has been extremely frustrating. We feel that we have been treated unfairly and that the transaction was not handled with the professionalism we expected from your company.
We would appreciate a prompt response addressing these issues, as well as a detailed explanation of how you intend to rectify the situation. Our time and money have been wasted, and we deserve to be compensated for the costs we have incurred.
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Latest Reviews
19th Jul 2023
reviewed by 'Sara'
22nd Aug 2022
reviewed by 'Camilla'
18th Aug 2022
reviewed by 'Becky'
3rd Dec 2019
reviewed by 'Concelia'
28th Nov 2019
reviewed by 'Lucy'
Opening Hours
Address
William H Brown
28 Gold Street
Kettering
Northamptonshire
NN16 8JE
01536 518555
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 25% | 33% | £0 | £0 |
| Lettings | 0% | 80% | £625 | £900 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 2 | 4 | 1 | 0 | 2 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 19,2024
Aug 19,2024
0
people found
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this helpful
express my serious concerns and disappointment with the handling of our recent property purchase attempt. We have several significant issues that we would like addressed.
Firstly, we worked diligently with your agents to provide all necessary documents and information required for the purchase. An offer ...
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Jul 19,2023
Jul 19,2023
1
people found
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I would strongly advise anyone looking to sell a property to steer clear of William h Brown. My experience with them was a complete disaster, and I regret entrusting them with such an important transaction.
Lack of Communication: Throughout the entire process, the estate agent ...
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Aug 22,2022
Aug 22,2022
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Great service. Evie from William H Brown supported us with finding new tenants for one of our rental properties. Very thorough and kept in contact with us throughout the whole process. Would certainly recommend....
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Aug 18,2022
Aug 18,2022
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I can’t thank Sophie jarmin anough for all her support and help she goes over her job role to make you feel at ease always there she’s a real pleasure to have her employed at your branch thanks again Sophie your a star ...
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Dec 03,2019
Dec 03,2019
0
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It was great dealing with Poppy. We had a leak from our roof. She followed up every step and was very kind on the phone.
Thank you Poppy...
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Nov 28,2019
Nov 28,2019
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Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have....
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Nov 28,2019
Nov 28,2019
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Had a great experience with our property management team. Poppy was the one that dealt with us and she has always helped with any concerns or problems we have....
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Jan 27,2019
Jan 27,2019
2
people found
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We sold our late mothers house in Kettering (2018) and had 3 agents round to view the property. Of the 3 William H Brown gave the impression that they were keen to sell the house and had numerous people looking for this type of property. They also valued ...
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Comment on agent fees
For the service they gave too high. It was not the premium service we had been led to expect - no open house viewings as promised
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Nov 21,2017
Nov 21,2017
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Mr Alex Ekonomou, biggest mistake ever using these idiots that rip people off and do f* all for it.Very unprofessional and I do not recommend that anyone uses these fools.
They messed up when we bought and even more so when we sold.Bunch ...
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Comment on agent fees
Agent fees are ridiculous,make sure you read the small print and they explain there percentage. As they are ripping people off.
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Nov 22, 2017
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Seems that you want everything for nothing , fees are on every document, and by the language on the e mail you obviously are not a nice person , don't think anyone would want to deal with you No doubt they have a complaints procedure and assume you have made a complaint then and if they have not given you all the factual information you will have nothing to worry about , apart from the obscene information ...
Apr 13,2017
Apr 13,2017
4
people found
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Worst decision ever made to choose William H brown Kettering branch. Very incompetent, improfessional and poor customer service. Fraudulently amended the commission amount on the form without my consent and knowledge. Please never use them. Their soul aim is to make money of you. They ...
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Comment on agent fees
Fraudsters
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May 18,2015
May 18,2015
7
people found
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Avoid at all cost, very incompetent, unprofessional, no communication skills at all.
They give false information, they ignore any questions you raise with them and harass you.
Don't deal with these morons, they are only after your money, totally useless when anything goes wrong should ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
