80% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
44% lettings fee satisfaction
Aug 15,2024
Aug 15,2024
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Terrible Experience - Avoid at All Costs!
I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them.
However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford.
To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.
I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and that I would receive all final documents on the check-in day. They seemed confident, so I trusted them.
However, less than 48 hours before I was supposed to collect the keys and move in, I received a call informing me that the landlord had pulled out and never signed anything. This left me in an incredibly stressful situation, basically homeless with no place to go. They claimed they would help me find another property, but only offered one unsuitable option in Watford.
To make matters worse, it took them almost a week to return my funds, and after that, I never heard from them again. The lack of communication, professionalism, and empathy was shocking. If you value your time, money, and peace of mind, avoid this agency at all costs.
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Latest Reviews
15th Aug 2024
reviewed by 'Emma'
23rd Oct 2020
reviewed by 'Debbie'
29th Jun 2019
reviewed by 'Peter'
17th May 2019
reviewed by 'Matt'
20th Sep 2018
reviewed by 'Alan'
Opening Hours
Address
Leaders
50 London Road
St Albans
Hertfordshire
AL1 1NG
01727 862999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 80% | 80% | £0 | £0 |
| Lettings | 100% | 44% | £995 | £1,225 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 2 | 6 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Aug 15,2024
Aug 15,2024
0
people found
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Terrible Experience - Avoid at All Costs!
I had an absolutely awful experience with Leaders in St Albans. For seven weeks, I was repeatedly reassured over multiple calls and emails that everything was in order with my rental property, that contracts had been signed, and ...
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Jun 09,2023
Jun 09,2023
1
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I'm writing to warn potential renters about Leaders Estate Agents in St. Albans. I had a terrible experience with them, and I don't want anyone else to go through what I did.
The staff was unprofessional and incompetent. They were rude and dismissive and didn't ...
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Oct 23,2020
Oct 23,2020
2
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Ross tricked us into paying a No Deposit option for our whole tenancy (amounting to £650 we won't get back..) by saying the landlord would never agree to a tenancy agreement without it. Turns out the landlord never got any of the money and leaders kept ...
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Jun 29,2019
Jun 29,2019
10
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Tenants Beware!
Be very careful when renting with this company, particularly when it comes to leaving the property. They will attempt to charge an extortionate amount from your deposit even when this is not warranted.
I my own case I left the property in the ...
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May 17,2019
May 17,2019
7
people found
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Truly awful. Took ages to repair issues in flat or didn't at all. Then insisted on expensive check out clean and added on more cash on behalf of landlord to do up his property. Avoid!...
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Sep 20,2018
Sep 20,2018
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Everyone has been absolutely amazing especially Jane. She always makes the appointment Via email and a follow up phone call.
and any repairs or problems are dealt with as quickly as possible...
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Comment on agent fees
Good
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Aug 24,2018
Aug 24,2018
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David and his team richly deserve this rating as they have dealt with my business in the most courteous and professional manner..
I have been a landlord of a number of properties for many years and have learnt that they are excellent people dedicated to ...
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Comment on agent fees
Very reasonable
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Jun 05,2018
Jun 05,2018
7
people found
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It's been nightmare since we are renting out flat from the Leaders. I am not sure if there are genuine review available on this Site as they can't be unreasonable only with us. Liability insurance, advising us paying rent 3 days before the due date every ...
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Comment on agent fees
Very expensive. Very careful when signing papers.
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Jun 01,2018
Jun 01,2018
1
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Everyone has been absolutely amazing especially Amy. She has been so helpful and has reallly helped up us so much....
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Comment on agent fees
Good
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Jan 03,2018
Jan 03,2018
2
people found
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Very helpful from start to finish. Leaders were recommended by a friend who has used them for years. They explained the process very clearly, and were transparent about the pros and cons of being a landlord. They found us excellent tenants very quickly, and they've ...
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Comment on agent fees
We had cheaper quotes from other agents, but found that a lot of agents tried to quote a cheap management fee then add on lots of extras. We felt we got good value for money.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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