Hi Kayleigh, I'm very pleased you were treated so well - but I'm afraid this does not match my experience with Rosewood Property (erstwhile Star lettings) Please see below :

I had a very, very disappointing experience with Rosewood Property (erstwhile "Star Lettings") in the summer post final "Lockdown" I had been served with a section 21 "no fault eviction" due to an issue with mold in the bathroom floor (it only transpired upon my vacating that this was actually caused by a long term leak under the bathroom floor). I still owe money to South West Water because of this. I'd reported the issue with the moldy bathroom floor to Rosewood Property/Star Lettings some two years previously. This notice to vacate was on hold throughout lock down due to Government legislation but didn't do much for my peace of mind during a very difficult time. In my experience it seemed that the landlord always came first (I was told "I should be grateful" for the leniency the landlord had shown me during a time when Government law over-rode the Landlord's juristiction anyway!) and I lost half my deposit even when I\'d cleaned the house as requested though it was difficult given the underlying mold issue that should have been addressed when I raised two years previously. I was also told that the flat would be completely renovated as the landlord planned to turn the place into an AirB&B (which has happened). So I left the place completely empty with a clean up as best as I could (thinking I wouldn't overly invest too much time in it, given the renovation would be going ahead anyway) After moving I contacted Rosewood Property/Star Lettings about my deposit but Star Lettings tried to withhold my entire deposit, in the end I managed to get back half of this, but not without a struggle. I needed the money as it certainly wasn't easy finding a new flat immediately post lock down