100% sales valuation accuracy
0% sales fee satisfaction
Aug 09,2024
Aug 09,2024
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My experience with Right Let Leeds has been profoundly disappointing. Their lack of professionalism and disregard for tenant rights left me frustrated and disillusioned. Allow me to elaborate on the specific issues:
Misleading Move-In Date: Initially, Right Let Leeds assured us of a specific move-in date. However, at the eleventh hour, they changed their stance, insisting that if we wanted the property cleaned before moving in, we'd have to wait several days. This forced us to accept an unclean property, as evidenced by the attached photos.
Inadequate Repairs and Delayed Responses: Throughout our tenancy, Right Let Leeds consistently fell short in addressing repairs. Whether it was a leak or a broken fixture, their response time was abysmal. When they did attempt repairs, it was often half-hearted or non-existent. We endured a leak for seven months, only to have it addressed right before our tenancy ended. Additionally, the hole in the roof remained untouched (see attached photos).
Privacy Violations and Gaslighting: Right Let Leeds repeatedly violated our privacy by conducting unannounced visits. Mortgage surveyors, letting agents, and others would show up without warning, disrupting our daily lives. When challenged, they would gaslight us, claiming they had given notice—even in front of prospective tenants. Their behaviour was unacceptable.
Unjust Deposit Dispute: Right Let Leeds is attempting to withhold half of our deposit, citing cleaning costs and the need of a new sofa (the sofa they provided must have been the cheapest sofa in the world, it was lined with thin faux leather that peeled off from just sitting on it). However, we left the property spotless, rendering their claim baseless. Their profit-driven approach undermines tenant satisfaction.
Skirting Legal Boundaries: Right Let Leeds operated on the fringes of the law. At least two of their agents threatened us falsely asserting their right to enter the property with just 24 hours' notice—even when we explicitly denied access. Such practices are unacceptable.
While some issues may be attributed to the landlord (and he will have karma pay him a visit for providing expensive poorly kept housing), Right Let Leeds cannot escape accountability for their poor practices. I hope this review serves as a cautionary tale for potential tenants.🏢🔍👎
Misleading Move-In Date: Initially, Right Let Leeds assured us of a specific move-in date. However, at the eleventh hour, they changed their stance, insisting that if we wanted the property cleaned before moving in, we'd have to wait several days. This forced us to accept an unclean property, as evidenced by the attached photos.
Inadequate Repairs and Delayed Responses: Throughout our tenancy, Right Let Leeds consistently fell short in addressing repairs. Whether it was a leak or a broken fixture, their response time was abysmal. When they did attempt repairs, it was often half-hearted or non-existent. We endured a leak for seven months, only to have it addressed right before our tenancy ended. Additionally, the hole in the roof remained untouched (see attached photos).
Privacy Violations and Gaslighting: Right Let Leeds repeatedly violated our privacy by conducting unannounced visits. Mortgage surveyors, letting agents, and others would show up without warning, disrupting our daily lives. When challenged, they would gaslight us, claiming they had given notice—even in front of prospective tenants. Their behaviour was unacceptable.
Unjust Deposit Dispute: Right Let Leeds is attempting to withhold half of our deposit, citing cleaning costs and the need of a new sofa (the sofa they provided must have been the cheapest sofa in the world, it was lined with thin faux leather that peeled off from just sitting on it). However, we left the property spotless, rendering their claim baseless. Their profit-driven approach undermines tenant satisfaction.
Skirting Legal Boundaries: Right Let Leeds operated on the fringes of the law. At least two of their agents threatened us falsely asserting their right to enter the property with just 24 hours' notice—even when we explicitly denied access. Such practices are unacceptable.
While some issues may be attributed to the landlord (and he will have karma pay him a visit for providing expensive poorly kept housing), Right Let Leeds cannot escape accountability for their poor practices. I hope this review serves as a cautionary tale for potential tenants.🏢🔍👎
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24th Oct 2024
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Opening Hours
Address
Right let Leeds
87 Otley Road
Leeds
West Yorkshire
LS6 3PS
0113 274 9499
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 3 | 12 | 1 | 0 | 0 | 0 | 0 | 4 |
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- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
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Oct 24,2024
Oct 24,2024
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I had a terrible experience with this letting agency. My stepdaughter and her friends rented a student property, and throughout their tenancy, maintenance issues were completely ignored. The agency was impossible to get hold of, leaving the property in poor condition for months. At the ...
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Aug 09,2024
Aug 09,2024
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My experience with Right Let Leeds has been profoundly disappointing. Their lack of professionalism and disregard for tenant rights left me frustrated and disillusioned. Allow me to elaborate on the specific issues:
Misleading Move-In Date: Initially, Right Let Leeds assured us of a specific move-in ...
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Jul 03,2024
Jul 03,2024
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Loved my third year house really easy to set up payments. Great property with a really helpful landlord wold definitely recommend to anyone looking for student accommodation....
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Oct 25,2023
Oct 25,2023
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Go for this agent if you want to loose your deposit. Very dissapointed with the agency as i first thought themat they were a genuine letting agents but as you know once they get hold of the cash evrything changes . Deducting deposits for silly things ...
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Nov 16,2022
Nov 16,2022
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Countless illegal break ins even through Covid lockdowns and when I was sheilding.
Cowboy workmen who couldn't sort a roof out after 2 attempts then subsequently ignored a scheduled third.
Transferred a reduced bond amount to a new agent. Just waiting on bank historic bank transaction ...
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Nov 08,2022
Nov 08,2022
2
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DO NOT USE RIGHT LETS !! It took 3 months to get a blind for my room, they wanted to re do one of our bathrooms and due to the contractor not tightening something we have had a massive leak in our kitchen resulting in no cupboards ...
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Sep 08,2022
Sep 08,2022
1
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DO NOT USE RIGHTLET! Shocking service, things take ages to get fixed, we had no washing machine or dryer for at least a month upon moving in and they tried to have the tenants pay for delivery of new ones. Promised us new couches before ...
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Sep 11, 2024
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We have just worked with Right Let Leeds to find tenants for two of our properties. We were personally recommended this letting agent (from a very experienced Landlord - they do full management and we do Intro Only). COULD NOT RECOMMEND ENOUGH! I scheduled meetings with 4 top estate agents in the area (Horsforth) and Tom out shone with his enthusiasm, passion and honesty. Gave this letting agency a go and couldn't have been happier. Communication with Tom and the team has been very easy and qui ...
Aug 03,2022
Aug 03,2022
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Terrible service - regret letting with them. Property was dirty on moving in. They never reply to maintenance requests. If you make the mistake of letting a property from them, take pictures/videos when you move in - they tried to charge us for damage ...
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Jun 29,2022
Jun 29,2022
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Worst experience , you can’t trust their words , they can change their mind or words very quickly , worst agent in leeds...
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Mar 31,2022
Mar 31,2022
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They managed our property for us effectively and efficiently. They were always fair with us and the tenants.
They were proactive. We used them to manage the sale of the property and they were exceptional, going above and beyond to keep us informed. Would highly ...
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Sep 30,2021
Sep 30,2021
5
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Absolutely terrible. Don't know what they're doing. Things take months to get fixed. No hot shower for months and no cooker for months also. Contractors let them selves in no warning and rightlet just let them. I was non stop phoning complaining and asking things ...
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Sep 02,2021
Sep 02,2021
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Avoid this agency. They mind their own business acting in a non-transparent, discriminatory way.
After I had been following a flat for two weeks, I applied to secure it. They just ignored my form and let the property to someone else coming after me without ...
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Mar 07,2021
Mar 07,2021
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Best agents we had in Leeds, had our student property and professional properties with them and couldn't recommend the team enough!...
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Oct 19,2020
Oct 19,2020
2
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Liars, shoddy repair work, rip off in fees, think they can smooth talk out of all of it. Dishonest and untrustworthy - avoid....
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Jul 15,2020
Jul 15,2020
4
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Doesn’t even deserve 1 star, myself and two friends rented a property for our second Year of Uni and during this year dealt with rats, a bedroom ceiling which constantly leaked from the shower and an unclean home with broken furniture when we first moved ...
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Jul 15,2020
Jul 15,2020
1
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Terrible letting agents who lie and do not care about tenants at all. Had months of damp and subsequently mould which was not sorted despite reporting it multiple times. The radiator did not work which added to the damp and mould problem - I ended ...
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Aug 06,2019
Aug 06,2019
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Best estate agency I’ve dealt with throughout my 5 years in Leeds without a doubt. Offered me and my housemates a personable service each time we visited/rung/email that other agencies lacked, where one didn’t even know they had our house on their ...
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Nov 29,2018
Nov 29,2018
1
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We were recently viewing a house to rent, and within twenty minutes of the viewing received two phone calls asking if we would take the property as somebody else was interested. We felt rushed, but decided to go for it. After thinking it through over ...
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Jul 19,2017
Jul 19,2017
1
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The company does not even deserve one star. There is no communication between Landlords and the Tenants, the employees try and pass the blame from one person to another and they are completely incompetent.
I would never use this letting agency again, they are a ...
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Comment on agent fees
Awful, they charge £100.00 for admin fees when they can even action day to day office task- i'd quite like my money back.
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Apr 20,2017
Apr 20,2017
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Not helpful, borderline aggressive when asked to fix even small problems with a rented property. Send emails late at night. One agent will contradict another so you never get anywhere with them. Disappointing, because they have excellent properties in their portfolio....
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Comment on agent fees
The initial fees are in line with most rental places.
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Apr 20,2016
Apr 20,2016
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I have used Right let Leeds for a number of years. I have used the sales arm (Right Sell Leeds) a number of times and have always found them to be very professional. My personal dealings have been mostly with Maani or Ross and I ...
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Comment on agent fees
I have always found their fees to be competitive and, within the property market, good value.
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Sep 21,2015
Sep 21,2015
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Ross has dealt with my property for the last two years. Im extremly busy and don't have time so I trust the team to look after the day to day running. Excellent at finding two tenants and the house on the last inspection photos looks ...
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Comment on agent fees
Good price for the service they offer. Value for money compared to other companies who valued property.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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