89% sales valuation accuracy
96% sales fee satisfaction
90% lettings valuation accuracy
84% lettings fee satisfaction
Aug 08,2024
Aug 08,2024
1
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If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we first moved in and the hot water in the bathroom tap didn't work for the majority of our stay. This wasn't a priority for them to fix as we had hot water in one electric shower. We weren't provided with an electric key even though it said on our itinerary that we were and the electric meter was in debt so we had to go round every shop in the area to find an electric key. When we moved in we had damp and mould and were told it was just shadows after we sent photo evidence, when someone finally came to look at it they painted over it with mould paint. We were told we would be provided with a dehumidifier and never was. We told them how the heat was escaping as the windows were old and drafty and we were told to put the heating on more even though we were spending a fortune as it was. We asked for compensation for these issues when we moved in as the property did not reflect the itinerary and we were told after months of back and forth that the landlord was not prepared to compensate us even though the majority of the mistakes were stoneacre's fault if they are in charge of the property. If we reported any faults via their website the estate agent would say they would get in touch with the landlord and get back to us and next minute we had people in our property carrying out work without providing notice. When we gave our notice to leave they conducted viewings in the flat while we were at work without giving us any notice, I only found out as I came home from work early. You're supposed to have one property manager yet deal with different people all the time who seem to not know anything about your property. If you have any complaints they just stop replying to you. You constantly have to chase things to get any result and everything is always “we'll get in touch with the landlord” even if the mistake made is on their behalf. There's specifically a woman called Marianne who works at the chapel allerton branch who is so infuriating, I reported the electric water heater as it stopped working again and filled out all the questions on the report and they responded with “have you topped up your gas” and then proceeded to tell me someone would be out in “around a week” after already waiting a week no apologies or acknowledgment of continual issues and when I responded with my frustrations of having this constant issue I was just ignored. Unfortunately as a tenant you have little rights and it has made our stay here really unpleasant. Avoid at all costs.
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Latest Reviews
28th Aug 2024
reviewed by 'Jignesh'
21st Aug 2024
reviewed by 'Jignesh'
8th Aug 2024
reviewed by 'Josie'
12th Apr 2024
reviewed by 'Harry'
13th Mar 2023
reviewed by 'Tobi'
Opening Hours
Address
Stoneacre Properties
184 Harrogate Road
Chapel Allerton,Leeds
West Yorkshire
LS7 4NZ
0113 237 0999
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 89% | 96% | £80,000 | £729,950 |
| Lettings | 90% | 84% | £495 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 10 | 0 | 18 | 8 | 17 | 0 | 8 | 0 | 3 | 1 |
Areas covered
- LS7
- Chapel Allerton
- LS17
- Alwoodley
- LS6
- Meanwood
- LS6
- LS17
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
No Properties
Aug 28,2024
Aug 28,2024
1
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Please please at all cost avoid this letting agent.
its an earnest request.
I had to break my tenancy clause and had to urgently move to Edinburgh.
I paid the early surrender fee and then the agency said that they are going to increase the ...
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Aug 21,2024
Aug 21,2024
1
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The entire team is absolutely a mess.
They are very straight forward when you let.
However when you leave or things are broken they simply stop responding.
if they want to delay in an event of a lease breakage they would reply every 2 days which ...
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Aug 08,2024
Aug 08,2024
1
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If you are renting I would avoid stoneacre at all costs. We were messed around when we moved in not given the correct keys so we didn't have access to the property. We didn't have hot water in the taps for nearly 3 weeks when we ...
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Apr 12,2024
Apr 12,2024
1
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I moved into an apartment yesterday which I'm renting through them. They never cleaned it. It's beyond disgusting. The mattress has been soiled on, and is covered in huge tears all over. Most of the furniture in the main room is badly damaged. The flooring ...
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Mar 13,2023
Mar 13,2023
0
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A massive thank you to both James and Carla for making the moving process so easy. I appreciate your combined efforts....
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Feb 19,2023
Feb 19,2023
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Incredibly Satisfied with Excellent Service throughout with great communication, Friendly & Welcoming attitudes from all Stoneacre Staff. Couldn't recommend enough!...
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Jan 03,2023
Jan 03,2023
0
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I am very satisfied with the services of this agency. I am also very grateful to Carla, who helped me quickly rent an apartment...
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Dec 30,2022
Dec 30,2022
0
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James was my first point of contact, nice guy, very helpful and friendly. Carla then guided me through the property transition and red tape! She was helpful, polite, knowledgeable, professional and quick to respond to any queries. A big thank you!!!...
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Dec 15,2022
Dec 15,2022
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Big thankyou to carla for helping me throughout the full process of getting into my rented home. She was very fast at responding to my emails and also very helpful. She is also very professional and polite....
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Dec 10,2022
Dec 10,2022
0
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I recently bought a property and Chloe was extremely helpful in keeping me updated on what was happening with the vendors. Very good service, and she was very patient with all the delays and queries!...
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Nov 18,2022
Nov 18,2022
0
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A massive thank you to Carla at the Stoneacre Chapel Allerton branch for her excellent professional, stress free guidance in helping me to move into my new home, everything organised and taken care of with no problems and a happy to help, knowledgeable and very ...
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Nov 08,2022
Nov 08,2022
0
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Excellent service, always available to answer questions, good communication between me and the buyer, generated lots of interest in the sale, overall really recommend....
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Oct 11,2022
Oct 11,2022
0
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Dealing with Stoneacre properties was a very pleasant experience. All the staff were very helpful, special thanks to Jay and Carla for being helpful and informative, they answered all questions I had....
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Oct 10,2022
Oct 10,2022
0
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As a first time buyer they were really helpful every step of the way. Quick replies when we needed them which for something that can be quite stressful is always appreciated....
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Oct 03,2022
Oct 03,2022
0
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I have rented my house out due to working abroad and the Stoneacre team have been great from the start. Their managed service deals with everything with minimal input from me. All the team is highly professional and things get sorted quickly, i have been ...
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Sep 06,2022
Sep 06,2022
0
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Excellent communication and service from Penny the last few days - she’s been very accommodating with regards to our property inspection that we like to be present for. Penny has moved dates / times as per our request to fit round pre-booked plans without making ...
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Aug 16,2022
Aug 16,2022
0
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I have used Stoneacre twice this year and found Chloe to be excellent finding out the same day if there were any queries that needed sorting. Sold at a good pride with lots of viewings on day 1 that lead to a sale on day one....
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Aug 11,2022
Aug 11,2022
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Carla was very quick and helpful in supporting the rental process. This was the first house we have rented so the process was all new to us, but Carla was always very responsive to our queries...
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Jul 20,2022
Jul 20,2022
0
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Stoneacre have been so helpful and efficient in sorting out our new rental property from the start all the way through the process. Communication has been excellent and timely and very easy. The staff accommodated our wishes at all times and were considerate of our ...
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Mar 08,2022
Mar 08,2022
1
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Thanks for selling our house and being fastidious with proof of funding prior to viewings. It's the only way to manage real interest in your property!...
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Jan 31,2022
Jan 31,2022
0
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Chloe has dealt with the sale of my late mum's property and was always very polite and professional. I have sold many properties in the past and Chloe always answers emails and calls very promptly. Thank you Chloe...
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Jan 27,2022
Jan 27,2022
0
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I have had several contacts with Jess and Stoneacre Properties and each time they have been extremely professional and provide quick turnarounds that I haven't experienced with any other lettings agency. Jess is very friendly and is clearly very good at her job and I ...
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Nov 12,2021
Nov 12,2021
0
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I use Stoneacre to manage my lettings portfolio. I find them excellent. They are brilliant with the tenants as well as the landlords. They have been managing my properties for over two years now and I am very happy with the service they provide. From ...
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Nov 10,2021
Nov 10,2021
0
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I have been a tenant in a Soneacre property for four years now. Their services from start to finish have been exemplary. The staff are efficient and extremely helpful and the face of the company for me is Adam Bucknall who I see regularly on ...
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Oct 21,2021
Oct 21,2021
0
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First class service right from the start. As first time sellers with power of attorney for our uncle, Stoneacre guided us all the way through every step of the sale. Always made sure we were kept in the loop, communication is key for Stoneacre and ...
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Oct 19,2021
Oct 19,2021
2
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Absolutely appalling service. Avoid them at any cost.
Messed me around with key collection for which I had to cancel my movers and rearrange another for last minute which cost me a fortune- just because Stoneacre was careless about it. Advertised a property with full ...
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Sep 23,2021
Sep 23,2021
0
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This is my 1st time dealing with Stoneacre Properties (Chapel Alperton) and I feel I should write a review for one of your team members in particular Carla North. The whole journey from start to finish with Carla has been exemplary!
Kept me in the ...
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Aug 17,2021
Aug 17,2021
0
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We have used Stoneacre Property Management to manage our portfolio for over ten years. We have, and continue to receive, outstanding service from Lucy Hare and her team.
Whether its for property management, working with tenants, repairing or refurbishing our properties we continue to receive ...
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Aug 13,2021
Aug 13,2021
0
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Great service during purchasing a property would definitely recommend. Very quick at responding to queries etc too. Thanks Chloe and team!...
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Jul 25,2021
Jul 25,2021
1
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Stoneacre Properties recently managed a sale of a deceased family relatives property. The service provided by the team, especially Kate was excellent. Kate understood the complexities of the family dynamatics and managed the situation faultlessly. A high number of viewings were conducted in 2 days resulted ...
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Carla
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Jessica
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Peter
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James
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 3:20 PM 13/01/2022 by
Best Letting Agent in LS7 
