0% sales valuation accuracy
50% sales fee satisfaction
Aug 02,2024
Aug 02,2024
0
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I let my property through Brown and Merry, I dealt with Tom and Stephen, fantastic service from both of them. The existing tenant said everything went smoothly, they were kept informed regarding viewings, kept to the timeframe etc.
They vetted all the prospective tenants, references etc. and gave me all the information I required to make an informed decision, in a very timely manner. They were ultra professional, I honestly couldn't recommend them and their service enough.
They vetted all the prospective tenants, references etc. and gave me all the information I required to make an informed decision, in a very timely manner. They were ultra professional, I honestly couldn't recommend them and their service enough.
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Latest Reviews
2nd Aug 2024
reviewed by 'Vince Flood'
4th Oct 2021
reviewed by 'Gill'
3rd Jul 2021
reviewed by 'No name'
16th Aug 2018
reviewed by 'Nick'
30th Apr 2018
reviewed by 'Shamima'
Opening Hours
Address
Brown & Merry
57 The Marlowes
Hemel Hempstead
Hertfordshire
HP1 1LA
01442 232400
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 50% | £389,000 | £389,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 2 | 1 | 0 | 0 | 1 | 1 | 0 | 1 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Aug 02,2024
Aug 02,2024
0
people found
this helpful
this helpful
I let my property through Brown and Merry, I dealt with Tom and Stephen, fantastic service from both of them. The existing tenant said everything went smoothly, they were kept informed regarding viewings, kept to the timeframe etc.
They vetted all the prospective tenants, references ...
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read full review
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Oct 04,2021
Oct 04,2021
0
people found
this helpful
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We have recently bought a property through Jake Golder and the Brown and Merry Hemel team. We are now letting same property through Stephen Counden in the Hemel office.
Jake was exceptionally helpful and knowledgeable. He was extremely honest without compromising his client's position. Once ...
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Jul 03,2021
Jul 03,2021
0
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Issues on end of tenancy with damage to property. All remedied by the property management team and Hemel Hempstead Office. Great communication and swift response....
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Aug 16,2018
Aug 16,2018
1
people found
this helpful
this helpful
Jade revill was the only positive in my experience. She was fantastic and very professional in every aspect. I will recommend jade to all my Tennants moving foward. I wii use brown n merry again only because of jade. If she was to leave then ...
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Comment on agent fees
Bad
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“Liam Cleeton has been amazing in dealing with issues we had experienced in the our property....”
Apr 30,2018
Apr 30,2018
0
people found
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I have previously been dealing with another member of the team who was nothing like Liam.
Liam understood the problem we were facing with Hot Water Issue in the property and has been absolutely amazing in trying to resolve the problem.
He has an very ...
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Comment on agent fees
Great
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Oct 31,2017
Oct 31,2017
7
people found
this helpful
this helpful
I have found the service from the lettins team frankly shocking. lack of professionalism, lack of puntuality lack of interest, bordering on rude and arrogant! I would not recommend this agency to anyone - really bad experience with this office. I complained to the manager ...
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Comment on agent fees
Feel they were extortionate for what they did
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Aug 09,2017
Aug 09,2017
10
people found
this helpful
this helpful
They lied about the number of people they had to view the house. When we signed only one person came round and they offered 50k of the asking price and was trying to bully us into accepting this, even though they said they had 4 other ...
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Comment on agent fees
BAD, THEY ARE GETTING PAID FOR NOT DOING ANYTHING
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Apr 27,2017
Apr 27,2017
6
people found
this helpful
this helpful
Extremely poor service provided once they took the property on. No viewings in 2 weeks and no feedback, this is despite being informed prior to take on they had plenty of applicants on their books for our type of house and in our area. It's always ...
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Comment on agent fees
They were able to match more competitive agents in town so I don't have any issues here.
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Apr 04,2016
Apr 04,2016
5
people found
this helpful
this helpful
This poor agency fleece you for your money. They are liars. They offer 3% on selling fees saying it's the going rate. An absolute disgrace how they can do this to hard working people. Avoid like the plague....
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What agent could do to change your mind?
Disgrace and they take advantage of people. Should be shut down.Attached Filesnbsp;
Comment on agent fees
Disgrace and they take advantage of people. Should be shut down.
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Nov 09,2015
Nov 09,2015
1
people found
this helpful
this helpful
There is so much that these incompetent fools did wrong that it would be easier to say what they did right. That would be nothing. They put forward a tenant and a couple of days before they were due to move in the agents advised ...
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What agent could do to change your mind?
Refund the monies owed, reduce the rent as requested on numerous occasions, and give us some money for the inconvenience caused by all of their incompetence.Attached Filesnbsp;
Comment on agent fees
The fees are way too high. We were told that they match other local agents, yet we had over one months rent taken in fees. Other agents charge far less than this.
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Dec 07,2012
Dec 07,2012
7
people found
this helpful
this helpful
Waited for over 5 weeks for Vimala to sort out the mortgage, which never finalised. I did not find out whether the mortgage accepted or not. The offer was accepted 31 Oct 12.
Spoke directly with my bank regarding the Mortgage on 07 Dec 12. They (the bank) advised that ...
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Mar 19, 2013
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(2)
Unfortunately when people try to buy corporate instructions, they find that these properties have to be left on the market. It is possible for other potential buyers to offer on that property aswell. It is then upto the managing company to decide who to go with. It is out of the agents hands!! They do not decide who a vendor decides to sell to!! ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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