87% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Jul 22,2024
Jul 22,2024
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I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence they set an inspection on February, 4 months later, meaning I had live with those issues at least four months. The day of the inspection, I showed all the issues and raise concern for my safety due to the broken gate in the back garden. Two weeks later I haven't heard anything from them so I sent an email. Another couple of weeks have passed and they contacted me to tell me about the house being sold, ignoring all the issues I mentioned. Those issues were broken blinds, oven light not working, the outside light broken, the garden backdoor and some small others.
When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.
When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.
When they first told me that the house was being sold, they also told me not to worry since it may take 6 months to sell the house, plus they need to give me 2 months notice at least. They also told me that I would get the last month as refund for the trouble. 3 months later they sent me the notice to leave, which seems weird since they said 6 months and only 3 have passed. They also went back on their word where I would be refunded the last month of rent, saying that I need to pay all. This cause me to rush finding a new property quickly, and I had to settle for one that does not satisfy all my needs. Also they never even offered me help to find something new.
When I left, I paid a professional cleaning company to do the job, which they did properly since I was there when they finished and I was able to check and took pictures showing the job, but still they are asking me to pay for their professional cleaning, which I will definitely going to dispute. They sent me a report showing missing lightbulbs, wall fillings, and other issues that were there before I moved in, and they wanted to charge me for those too. When I first moved in, I took away their lightbulbs and used mine ones, and when I left I put back the ones they gave me, and I never damage the walls, I don't even put nails in those, in order to not damage them. They also complain about the co2 alarm not working, which never worked. When I spoke with them to the phone about that, they clearly didn't care about anything I was saying. I rented in Scotland for the past 8 years, and I had problems, but never this bad. I don't know if it is because I am in England or they are just the worst company ever. Anyway do not trust them.
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Latest Reviews
20th Dec 2021
reviewed by 'Poppy'
14th Jun 2021
reviewed by 'Kia'
15th Mar 2021
reviewed by 'Jim'
Opening Hours
Address
Belvoir
18 Bridge Street
Andover
Hampshire
SP10 1BH
01264 366611
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 100% | £158,000 | £645,000 |
| Lettings | 100% | 85% | £450 | £1,175 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 30 | 7 | 15 | 1 | 3 | 0 | 0 | 0 |
Areas covered
- SP10
- Andover
- SP11
- Tidworth
- SP9
- RG28
- GU15
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jul 22,2024
Jul 22,2024
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I started renting a property with them on November, and due to changes on circumstances of the landlord, on March they informed me that they were selling the property. In the first few weeks I pointed out some issues of the property, and as consequence ...
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Dec 30,2021
Dec 30,2021
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Belvoir Andover recently dealt with the sale of my property. The team offered a very professional service from start to finish. They were quick to respond to my initial enquiry and got the property marketed promptly and the sale soon followed. I wouldn't hesitate to ...
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Dec 20,2021
Dec 20,2021
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We worked with Tom and Verity. Both were very helpful at getting a difficult sale through. Responsive to our contact and they kept us up to date. We were very happy with the price we got for our property....
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Jun 14,2021
Jun 14,2021
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Almost a year after I left my property with Belvoir and I'm still having issues, avoid at all costs unless you would like to be robbed blind and attempt to deal with agents for months who no longer work for the company...
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Mar 31,2021
Mar 31,2021
1
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Absolutely disgusting, vile human beings if you are a tenant
My rental experience in that ludgershall good for nothing property cost me more that over £400 deductions, it caused a mental health breakdown infront of my son, not that they cared more concerned about cashing the ...
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Mar 15,2021
Mar 15,2021
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Isabel was very very helpful. Her quick response and her actions to get a plumber to fix our loo!
I highly recommend you talk to Issy if you need a problem sorted if you are under Andover Belvoir.......
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Mar 01,2021
Mar 01,2021
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Really good support throughout my tenancy, whenever anything needed fixing they were quick to resolve it!
The end of tenancy process was smooth and painless! Issy ran this really well
I also dealt with the sales team through Tom who was courteous and helpful through ...
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Feb 01,2021
Feb 01,2021
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It was very professional and nice tenancy ending experience. Excellent comunication. Isabel helped me step by step with all the procedures and deposit devolution....
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Jan 02,2021
Jan 02,2021
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Excellent service from the lettings and maintenance teams. Always professional and helpful when we've needed to contact them. Particular thanks to Issy for her help at the end of the tenancy....
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Dec 05,2020
Dec 05,2020
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I viewed 2 properties with Amy and she was superb. A friendly face and bubbly personality both via email and when viewing the properties. She was very attentive to our needs in recommending which property she believed would suit us best. And her emails were always ...
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Dec 04,2020
Dec 04,2020
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Amy was punctual, professional, and friendly. She had great local knowledge and even gave useful tips related to the property in relation to the parking. I would highly recommend her services....
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Nov 30,2020
Nov 30,2020
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It’s mine and my partners first time renting and also our first place together. Even though we are in a lockdown, Amy was so helpful from start to finish! No question was too much and she was always there to answer if we needed ...
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Nov 27,2020
Nov 27,2020
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Amy was very helpful and had answers to any questions that we asked her. When we then decided to rent the property Amy was quick to get all the details across and again had answers to any questions we had for her....
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Nov 23,2020
Nov 23,2020
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Amy was very happy & helpful today, was a pleasure, she was very honest about everything. She was on time as well which is great....
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Nov 21,2020
Nov 21,2020
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I wanted to Thank Tom for his excellent customer service.
There were many issues with our selling and the purchase of the new property.
Tom rolled up his sleeves and dealt with the various issues.
Ensuring that all parties had clear and correct information.
He ...
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Nov 06,2020
Nov 06,2020
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The agents that assisted me were quite professional, even helpful and polite. I am pleased with the services from Belvoir agents....
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Nov 05,2020
Nov 05,2020
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Amy was fantastic at my mums recent viewing. My mum has been so worried about finding somewhere and the second we met up with Amy she put my mum at ease. She was very knowledgeable and showed genuine interest and empathy with us. Thanks to ...
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Nov 05,2020
Nov 05,2020
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My experience of finding a property to let with Belvoir was very good. Amy was knowledgeable of the processes involved and knew about all the properties and details on the website. I would highly recommend her and the Bllvoir team....
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Oct 21,2020
Oct 21,2020
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Fantastic service, advice and support from Andrew and Tom, from instruction through to exchange. Pro-active approach and always so responsive, despite being extremely busy. Highly recommend to anyone planning to sell their home...
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Oct 17,2020
Oct 17,2020
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From the moment I contacted Andrew at Belvoir Andover through to the successful sale of our home, he has been exemplary.
Patiently advising along the way, always having time to take a call and giving the impression that you are the only client in an ...
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Oct 16,2020
Oct 16,2020
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These guys made sure they came back to me on every enquiry I had about properties they had to rent.
Amy kept me in the forefront of her thoughts when it came to finding a property that was pet friendly :)
The staff are competant, friendly ...
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Oct 16,2020
Oct 16,2020
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All the staff at Belvoir,Andover have worked hard on our behalf. We have used them to look after a rental property for us and we have also bought and sold properties through them. The staff are always efficient and courteous and even given us ...
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Sep 08,2020
Sep 08,2020
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My fiancé and I dealt with Andrew the sales director. On first impressions Andrew was engaging, professional and listened to our requirements as a buyer. He reflected this by showing us a variety of properties that suited our needs. Through his dynamic approach, he orchestrated ...
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Sep 03,2020
Sep 03,2020
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Amazing service from start to finish, couldn't have been more responsive and helpful. Very friendly whilst doing the viewings, couldn't have had a better experience!...
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Aug 18,2020
Aug 18,2020
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Amy Burton-Pye was our agent today for myself and my husband whilst walking around a property and would recommend her for sure. She was informative, polite, interactive and yet not too much or overwhelming. She also included my step son and included him in all ...
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Aug 18,2020
Aug 18,2020
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Ann done a superb inventory when I rented my property out and Isabel done a very thorough and fair check out. Thank you to both of you....
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Aug 07,2020
Aug 07,2020
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Very helpful and friendly, highly recommended, very professional and always looking to make it the best experience for there tenants....
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Jul 08,2020
Jul 08,2020
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Excellent from start to finish, would highly recommend selling through belvoir, very professional sold my property within weeks of it being on the market!!...
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Jul 01,2020
Jul 01,2020
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Isabel was quick and efficient with answering my questions and keeping me informed throughout the process. She replied to my questions in an informative and timely manner. The whole of Belvoir have been brilliant throughout our tenancy....
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May 13,2020
May 13,2020
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House Purchase mid lockdown. Just completed on a house purchase through Belvoir, Andover in the midst of the Covid-19 lockdown. Throughout the process from viewings, offer negotiation and solicitor enquiries before the lockdown started, Tom & Andrew helped the process move along speedily. Even with the ...
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Vendor Fees
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No fees set. Last updated at 20/03/2023, 12:10 PM by Greg GreatbatchComplaints Procedure
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Last updated at 11:10 AM 20/03/2023 by Greg Greatbatch
Best Estate Agent in Andover 
