Plymouth, PL3
5/5, 1930 reviews
98% recommended
99% sales valuation accuracy
99% sales fee satisfaction
99% lettings valuation accuracy
99% lettings fee satisfaction
Property For Sale in Plymouth | Property for Rent in Plymouth | Cross Keys Estates

“Excellent Cross Keys 5 Star Rating...”

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Jul 16,2024
Minithumbup
Lynne Duncan
By: 'Shona'
Jul 16,2024
0 people found
this helpful
5 Stars for Cross Keys Estates are an excellent agent for letting my property through. They keep me well informed on the requirements of the tenant and what's needed to keep the property to a good standard for the letting market. After a recent issue with a neighbouring property causing flooding they arranged and took charge of the necessary repair work.
Was this helpful? Yes
By: lynne duncan
Jul 17, 2024
Thank you so much for the lovely review, its a pleasure working with you.

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Opening Hours
Address

Cross Keys Estates
Cross Keys House 51-53 Devonport Road
Stoke,Plymouth
Devon
PL3 4DL
01752 500018

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 99% 99% £22,000 £30,800,000
Lettings 99% 99% £375 £1,400
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
179 4 426 10 732 11 488 11 65 4
Areas covered
  • PL1 - PL12 INCLUSIVE
  • Whole of Plymouth
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
NAEA ARLA DPS Move With Us
Latest Properties
Images & Videos

“Friendly, flexible and approachable...”

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Dec 20,2024
Minithumbup
Fiona Hardie MNAEA
Asha
By: 'Beth'
Dec 20,2024
0 people found
this helpful
My partner and I bought our first property through Cross Keys, in Plymouth. The agents were flexible in arranging for property viewings and were really transparent throughout the whole process. Asha and Fiona were dealing with our purchase and they were easily contactable throughout and ...
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By: Asha
Dec 20, 2024
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Hi Beth, Thank you for leaving such a lovely review for myself and Fiona! We are so pleased that we could help you & Nathan with the purchase of your beautiful first home and we are sure you will make many wonderful memories there! :) ...

“Highly professional and reliable....”

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Dec 19,2024
Minithumbup
Jack Merriott-McMillan-Duncan MNAEA MARLA
Fiona Hardie MNAEA
By: 'Eliza'
Dec 19,2024
0 people found
this helpful
The whole team at Cross Keys have been the most brilliant agents. Jack came to the house first and we were very impressed with his expertise and local knowledge, right back to what happened to these houses during the war. His long experience in sales ...
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Was this helpful? Yes
By: Fiona
Dec 20, 2024
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Hi Eliza, thank you for your lovely kind review. Jack, myself and the team are so thankful! We are so pleased we could help and and we look forward to helping further. x ...

“Top service from the Stoke-based Plymouth Cro......”

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Dec 17,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Ady'
Dec 17,2024
0 people found
this helpful
Top service from the Stoke-based Plymouth Cross Keys team. I selected this firm of agents due to the office proximity to the sale property and word of mouth recommendation fo.lowing their sale of the next door house. The property being sold was my late ...
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Was this helpful? Yes
By: Fiona
Dec 20, 2024
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Hi Andy, thanks for leaving such a lovely review. Myself and Jack really appreciate this and we wish you all the best. Thank you for choosing Cross Keys. ...

“Cross Keys Estates have been brilliant provid......”

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Dec 16,2024
Minithumbup
Lynne Duncan
Asha
By: 'Naomi'
Dec 16,2024
0 people found
this helpful
Cross Keys Estates have been brilliant providing me with the best service and made my purchase joy able. The colleagues I met at the two viewings for the same property were welcoming and arrived on time and made the viewing fun sharing the excitement I ...
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Was this helpful? Yes
By: Asha
Dec 17, 2024
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Hi Naomi, Thank you so much for leaving such a lovely review! It has been delightful helping you secure your beautiful next home and we are glad that you have found us to be so helpful! We are always on hand when you need us :) ...

“The ONLY estate agent to use...”

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Dec 12,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Cheryll Honeywill'
Dec 12,2024
0 people found
this helpful
From start to finish - all of 7 days !! - I was so well looked after they were like family. It was a difficult decision to sell mum's home as she was in long term Care , but the team made the transition to easy understand and ...
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Was this helpful? Yes
By: Jo Dawson-Lavender
Dec 12, 2024
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What a lovely review thank you so much .... we are thrilled for you to get such a great result in such a short time ... Happy clients is what we are all about. ...

“A great estate agent...”

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Dec 05,2024
Minithumbup
Jo
Fiona Hardie MNAEA
By: 'Mark'
Dec 05,2024
0 people found
this helpful
Throughout the process we received great support and regular feedback. Jack provided an excellent honest appraisal as to what we might get, rather than flatter with an exaggerated expectation. All the team at Cross Keys were friendly and thoroughly professional and I would not hesitate ...
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By: Fiona
Dec 06, 2024
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Hi Mark, Thank you for leaving such a lovely review for myself, jo and Jack. Thank you choosing Cross Keys and we wish you all the best. ...

“Excellent service, professional, knowledgeabl......”

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Dec 02,2024
Minithumbup
Lynne Duncan
Craig McMillan Duncan MNAEA MARLA
By: 'Lise Hunter'
Dec 02,2024
0 people found
this helpful
Excellent service, professional, knowledgeable and supportive. Lynne has been an outstanding support over the years...
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By: lynne duncan
Dec 02, 2024
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Thank you so much Lise for the amazing feedback as this is very much appreciated. Kind Regards ...

“Cross Keys has just sold my house and also so......”

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Dec 02,2024
Minithumbdown
Fiona Hardie MNAEA
Jo
By: 'Paul'
Dec 02,2024
0 people found
this helpful
Cross Keys has just sold my house and also sold my auntie's house last year which went through probate where I was extremely happy with their service, from the first appointment in their office, the valuation, photos, marketing and more importantly the after care of ...
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By: Fiona
Dec 02, 2024
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Hi Paul, Thank you for leaving such a kind review. Myself and Jo really appreciate this and wish you all the best. ...

“Excellent service from a very professional te......”

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Nov 29,2024
Minithumbup
Lynne Duncan
Amy
By: 'Keith Vowles'
Nov 29,2024
0 people found
this helpful
Excellent service from a very professional team , always keeps us informed regarding any issues or routine maintenance . All the staff are extremely professional and helpful wether contacted by telephone or email . Cannot recommend them enough !...
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By: lynne duncan
Nov 29, 2024
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Thank you Keith for such a lovely review as this is very much appreciated. Kind Regards Lynne ...

“excellent service throughout - accessible and......”

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Nov 29,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'TREVOR SOLOMON'
Nov 29,2024
0 people found
this helpful
excellent service throughout - accessible and professional - kept me up to date at all stages and approachable for any queries...
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By: Fiona
Nov 29, 2024
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Hi Trevor, Thank you for leaving such a kind review. Thank you for choosing Cross Keys and we wish you all the best. ...

“Happy first time buyer...”

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Nov 25,2024
Minithumbup
Asha
Fiona Hardie MNAEA
By: 'Luke'
Nov 25,2024
0 people found
this helpful
Could not be happier with Cross Keys!! Big shout out to Asha for being so on the ball with the progress being made in regards to my property! She has the patience of a saint and made me feel at ease through the entire process. ...
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Was this helpful? Yes
By: Asha
Nov 25, 2024
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Hi Luke, thank you so much for your lovely review! I am so glad to hear that I made this process less stressful for you! Wishing you all the best in your lovely new home :) ...

“I had a great experience renting with Cross k......”

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Nov 23,2024
Minithumbup
Amy
Craig McMillan Duncan MNAEA MARLA
By: 'Joao Mimoso'
Nov 23,2024
0 people found
this helpful
I had a great experience renting with Cross keys estates Plymouth, everyone in the staff was great, but i want to say a special thank you to Amy, who was lovely and helped us with everything through the whole process...
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Was this helpful? Yes
By: Craig Duncan
Nov 24, 2024
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Thank you for your kind comments Joao. We all really hope you enjoy you time living in such a beautiful property ...

“Great team to work with...”

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Nov 21,2024
Minithumbup
Jo
Asha
By: 'Jinu Thomas'
Nov 21,2024
0 people found
this helpful
Jo and her team were really great with prompt responses and provided us the required information and help when ever required. We would really recommend Cross Keys for any property hunt....
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By: Asha
Nov 21, 2024
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Thank you so much for your lovely review. Jo and I really appreciate it and we wish you and your family all the best in your lovely new home! ...

“Criag and Amy have been fantastic!...”

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Nov 19,2024
Minithumbup
Amy
Craig McMillan Duncan MNAEA MARLA
By: 'Kevin'
Nov 19,2024
0 people found
this helpful
Criag and Amy have been fantastic! Clear, honest, helpful and prompt communication - impressive customer service. I've interacted with a lot of agents (buying and renting) and Cross Keys stands out from the rest. I've been telling everyone about them....
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Was this helpful? Yes
By: Amy Coubrough
Nov 19, 2024
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Hi Kevin - thank you so much for leaving such a lovely review! We're so looking forward to you moving into your new home and hope you both will be very happy there :) ...

“We are happy to be tenants of Cross Keys Esta......”

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Nov 04,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Halyna'
Nov 04,2024
0 people found
this helpful
We are happy to be tenants of Cross Keys Estates. It will be our third year we rent a nice flat without any problems, any issues, the flat we like very much. Thank you very much, Cross Keys! Well done!...
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By: lynne duncan
Nov 05, 2024
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Thank you Halyna for the lovely review as this is very much appreciated. Kind Regards ...

“First class...”

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Nov 02,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Adrian'
Nov 02,2024
1 people found
this helpful
Very good service. Very professional from putting property on market to completion. Thank you to all at cross keys estate agents....
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By: Fiona
Nov 04, 2024
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Hi Adrian , Thank you for leaving such a lovely review. We wish you all the best. ...

“Excellent agents. Crosskeys have managed our ......”

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Nov 01,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Tom'
Nov 01,2024
0 people found
this helpful
Excellent agents. Crosskeys have managed our rental property for the last 9 years without a hitch....
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By: lynne duncan
Nov 01, 2024
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Thank you Tom for the lovely review as this is very much appreciated. Kind Regards ...

“Very quick but thorough and helpful service f......”

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Nov 01,2024
Minithumbup
Amy
Katherine
By: 'Bernadette and Matthew'
Nov 01,2024
0 people found
this helpful
Very quick but thorough and helpful service from Katherine and Amy in Lettings Office, helping us through whole process. We were particularly impressed with Amy's insightful feedback at viewings....
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“I would like to express my heartfelt thanks t......”

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Nov 01,2024
Minithumbup
Joanne
Fiona Hardie MNAEA
By: 'Sue McGee'
Nov 01,2024
1 people found
this helpful
I would like to express my heartfelt thanks to Crosskeys, in particular, Jo Attrill who has been fantastic. Jo has been so professional, tenacious and helpful to both me as the seller and to the buyer and has kept her cool and sense of humour ...
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Was this helpful? Yes
By: Fiona
Nov 04, 2024
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Hi Sue, Jo and Myself would like to say thank you for leaving such a lovely and kind review. We wish you all the best and look forward to working with you in the future. ...

“Thank you Cross Keys...”

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Oct 31,2024
Minithumbup
Fiona Hardie MNAEA
Jack Merriott-McMillan-Duncan MNAEA MARLA
By: 'Tim'
Oct 31,2024
1 people found
this helpful
Cross Keys have outdone themselves again, I firstly used them when purchasing my flat and couldn't think of another agent I would want to use to handle the sale of my property. Fiona Hardie has been my housing guru throughout the whole process and knew ...
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“Quick, friendly professional throughout....”

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Oct 30,2024
Minithumbup
Jo
Asha
By: 'Matthew'
Oct 30,2024
1 people found
this helpful
Quick, friendly professional throughout. Will not hesitate to use cross keys again....
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By: Asha
Oct 30, 2024
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Hi Matthew, Thank you for your lovely review! Myself and Jo are pleased to have helped you secure your first home! :) ...

“Experience was very good , really like the pr......”

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Oct 26,2024
Minithumbup
Jo
By: 'Joshua No Dean'
Oct 26,2024
1 people found
this helpful
Experience was very good , really like the property and jo was very helpful and easy to talk to...
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By: Jo Dawson-Lavender
Oct 28, 2024
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Thank you for you lovely comments .. i am so pleased to have helped you find and secure your lovely new home. ...

“Absolutely first class service from the team ......”

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Oct 25,2024
Minithumbup
Asha
Fiona Hardie MNAEA
By: 'Leah'
Oct 25,2024
1 people found
this helpful
Absolutely first class service from the team Asha was amazing along with Fiona. I would recommend anyone to use Cross keys im pretty sure the sale and purchase of our new property would have taken alot longer had these guys not been involved x...
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By: Asha
Oct 25, 2024
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Hi Leah, Thank you so much for your lovely review, we are hugely grateful! We are so pleased to have been able to help! Wishing you all the best in this next chapter of your lives :) ...

“Largely excellent and helpful. Could be impro......”

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Oct 25,2024
Minithumbdown
Asha
By: 'Jack'
Oct 25,2024
1 people found
this helpful
Largely excellent and helpful. Could be improved for first time buyers by talking through the details and keeping clients in loop. Asha was fantastic and really helpful, especially in the later stages....
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By: Asha
Oct 25, 2024
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Hi Jack, Thank you for your review & feedback. I am glad that you found me to be helpful but it is a shame to hear that there are areas you feel can be improved. I have taken this feedback on board and hopefully your next experience with us will be a 5* :) Wishing you all the best in your lovely first home! ...

“Everybody at crosskeys has been incredibly he......”

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Oct 25,2024
Minithumbdown
Lynne Duncan
Amy
By: 'Tommy'
Oct 25,2024
1 people found
this helpful
Everybody at crosskeys has been incredibly helpful and supportive, any issue I've had is rectified within days. They always go above and beyond to support me...
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By: lynne duncan
Oct 25, 2024
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Thank you Tommy for the lovely review as this is much appreciated. Kind Regards ...

“Superb team work....”

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Oct 24,2024
Minithumbup
Asha
Jo
By: 'Sandra'
Oct 24,2024
1 people found
this helpful
Asha George was amazing throughout the whole process, keeping us up to date with progress, liasing with our solicitor towards the end, when we could not get hold of our solicitor. Also Asha and 3 other members of staff stayed way passed the office hours, to ...
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By: Asha
Oct 25, 2024
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Hi Sandra, Thank you so much for your lovely review, it is greatly appreciated! I am glad that we could help and we are all wishing yourself & Russ so much happiness in your beautiful new home! :) ...

“We've rented with cross keys for over 1year, ......”

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Oct 24,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Hannah Lobo'
Oct 24,2024
0 people found
this helpful
We've rented with cross keys for over 1year, they are highly organised, responsive, helpful and friendly! Katherine and Lynne always goes above and beyond!...
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By: lynne duncan
Oct 24, 2024
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Hi Hannah, thank you so much for the review as this is very much appreciated. Kind Regards Lynne ...

“Fantastic work, made the whole process easy a......”

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Oct 23,2024
Minithumbup
Amy
Katherine
By: 'Owen'
Oct 23,2024
0 people found
this helpful
Fantastic work, made the whole process easy and without stress. Thank you so much....
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By: Amy Coubrough
Oct 24, 2024
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Hi Owen, Thank you for your review! We're glad that you had an easy and stress free experience and hope that you settle in to your new home well. ...

“Great customer care and very attentive to any......”

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Oct 23,2024
Minithumbup
Lynne Duncan
Katherine
By: 'Will'
Oct 23,2024
0 people found
this helpful
Great customer care and very attentive to any needs, communication is perfect...
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By: Katherine Hart
Oct 24, 2024
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Hi Will, Thank you for your review! We very much appreciate it and I am glad you have had a good experience thus far! ...

“Would recommend Cross Keys...”

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Oct 23,2024
Minithumbup
Amy
Katherine
By: 'Katie'
Oct 23,2024
0 people found
this helpful
Cross Keys helped to get our property re-let very quickly, very nice people and pleasant and helpful to deal with....
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By: Katherine Hart
Oct 24, 2024
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Hi Katie, Thank you for your kind words. I am so glad you have had such a good experience and I look forward to continue working with you in the future. ...
Staff picture Jack Merriott-McMillan-Duncan MNAEA MARLA
(377)
Staff picture Fiona Hardie MNAEA
(372)
Staff picture Lynne Duncan
(244)
Staff picture Craig McMillan Duncan MNAEA MARLA
(184)
Staff picture Jo
Staff picture Katherine
(64)
Staff picture Asha
Staff picture Amy
Staff picture Joanne
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Cross Keys Estates Complaints Procedure

If you should wish to register a complaint against the company or any individual representing the company, you should in the first instance contact:

Craig McMillan Duncan
Compliance Director
Cross Keys Estate Agents Limited
Cherry Tree House
34 Mannamead Road
Mannamead
Plymouth PL4 7AF

Cross Keys Estate Agent Limited’s in-house complaints procedure is as follows:

• A writ en complaint will be acknowledged by Cross Keys Estates in writing within 3 working days.
• A formal written outcome of the company investigation will be issued to the complainant within 21 days. This outcome of this investigation will be deemed final.
•If you cannot settle your complaint with us, you are entitled to refer it to The Property Ombudsman. This complaint must be made within 6 months of the date of the agents’ final written response. Our membership number of the scheme is D00723

The contact detai ls for The Property Ombudsman are as follows:

Milford House
43-55 Milford Street
Salisbury
Wiltshire SP1 2BP
Tel: 01722 333 306

The Agent is a member of TPOS (“The Property Ombudsman Scheme”) and follows the TPOS Code of Practice. The Client agrees that the Agent may give information about the sale of the Client’s property to the Ombudsman, if the Client has registered a complaint and he asks for that information. The Client also agrees that the Agent may give the Client’s contact details to TPOS (if they ask for it) to help them monitor how the Agent is following the Code of Practice.

A copy of the Code of Practice and the Consumer Guide is available from www.tpos.co.uk
Last updated at 4:38 PM 05/03/2024 by allAgents


Get in touch with

Cross Keys Estates

Branch - Plymouth, PL3