“AVOID STAGS RENTALS TIVERTON...”
1 Star Review
Jul 12,2024
By:
'Bethan'
Jul 12,2024
Branch: Tiverton, 19 Bampton Street
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: EX16
Branch: Tiverton, 19 Bampton Street
Lettings (as a Tenant)
Postcode: EX16
0
people found
this helpful
Another of those where you should be able to give 0 stars! We were tenants in a Stags managed property. We were ignored, disrespected and disappointed for the duration of our tenancy.
There has been a large turnover of staff in the Tiverton rentals office, during which there was a huge time of having no Lettings Manager at all due to them being unable to recruit - we were told this by a Stags Lettings Administrator! The new (since March 24) Lettings Manager is Charles, who I am sorry to say is not up to scratch for a role titled Manager. You can clearly see after taking so long to recruit to this position, they have had to settle for someone unqualified for the role. He is cold, inconsiderate and unprofessional. The first time we met, he did not introduce himself he just walked into our home. For a people facing role, he has no social skills and absolutely no knowledge of the properties he is 'managing'. I would have thought once in a new role you'd swat up on the properties you manage?
After we'd given notice at the property, there were 3 viewings booked in. The first was booked for 10am. The prospective tenants arrived a few minutes early - fine in my book, but Charles arrived 3 minutes late. In what business do you arrive late for a meeting? Especially when you are showing someone's home around to prospective clients. The house is max. 5 minute drive from the Stags office, so there really isn't a good excuse for his lateness. Upon being late, Charles made no apology and ignored our presence. The clients had reasonable questions about the house, to which Charles had no answer. They were easy questions like where is the parking space, is it gas boiler etc, which he should absolutely have known the answer to. To some of these questions, he made no attempt to answer saying
0
people found
this helpful
Was this helpful?
Yes