88% sales valuation accuracy
100% sales fee satisfaction
95% lettings valuation accuracy
91% lettings fee satisfaction
Jul 10,2024
Jul 10,2024
0
people found
this helpful
this helpful
Our experience with Kieran McCartney was appalling and full of dishonesty.
I called and spoke to Kieran to schedule a viewing for a newly listed flat, and was offered a viewing and received an email confirmation and text message which stated that Kieran would attend to show us around.
We arrived promptly for our appointment (around 10 minutes early) and saw Kieran with some other prospective tenants at the development. He got into his van with these individuals and drove off. We assumed he would be back in time for our viewing, but we waited in the pouring rain for over 40 minutes and he didn't show up.
During this time, I tried to call and text Kieran and was unable to get through. I received one response alleging that someone else had broken down on their way to show us the property, which didn't make sense because Kieran was at the property when we got there, so why did he not stay and show us the flat?
Over a phone call with Kieran today, he did not show any accountability for his poor conduct, and repeatedly shifted blame onto
I called and spoke to Kieran to schedule a viewing for a newly listed flat, and was offered a viewing and received an email confirmation and text message which stated that Kieran would attend to show us around.
We arrived promptly for our appointment (around 10 minutes early) and saw Kieran with some other prospective tenants at the development. He got into his van with these individuals and drove off. We assumed he would be back in time for our viewing, but we waited in the pouring rain for over 40 minutes and he didn't show up.
During this time, I tried to call and text Kieran and was unable to get through. I received one response alleging that someone else had broken down on their way to show us the property, which didn't make sense because Kieran was at the property when we got there, so why did he not stay and show us the flat?
Over a phone call with Kieran today, he did not show any accountability for his poor conduct, and repeatedly shifted blame onto
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
10th Jul 2024
reviewed by 'Mr Singh'
13th Jan 2022
reviewed by 'Saima'
18th Jun 2021
reviewed by 'Ellie'
23rd Apr 2021
reviewed by 'Tim'
2nd Mar 2021
reviewed by 'Abhi'
Opening Hours
Address
Rubicon Estate Agents
65 Narrow Street
Limehouse,London
Greater London
E14 8DP
020 7987 8887
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 88% | 100% | £242,500 | £1,075,000 |
| Lettings | 95% | 91% | £350 | £2,755 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 55 | 0 | 146 | 7 | 40 | 0 | 47 | 0 | 13 | 1 |
Areas covered
- E14
- E1
- E1W
- E16
- SE1
- SE16
- SW6
- HA1
- KT2
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Jul 10,2024
Jul 10,2024
0
people found
this helpful
this helpful
Our experience with Kieran McCartney was appalling and full of dishonesty.
I called and spoke to Kieran to schedule a viewing for a newly listed flat, and was offered a viewing and received an email confirmation and text message which stated that Kieran would attend ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 28,2022
Aug 28,2022
0
people found
this helpful
this helpful
Kieran is very friendly, helpful and incredibly understanding. His service was fantastic. He made our process of moving as relaxed as possible. I’d highly recommend Kieran!
Thank you once again Kieran! :)...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 13,2022
Jan 13,2022
0
people found
this helpful
this helpful
Lucy has been a gem in dealing with all aspects of my flat-let. She is positive and efficient, making the whole process smooth and much more stress-free than previous agents. No hesitation in recommending her and Rubicon for property work....
read full review
read full review
Was this helpful?
Yes
Yes
Jun 18,2021
Jun 18,2021
0
people found
this helpful
this helpful
Rubicon have been amazing throughout our tenancy.
We had a few issues with the flat itself and Jason at Rubicon went above and beyond to help with any issues and resolve them ASAP.
Could not recommend an estate agent/letting company anymore than I would ...
read full review
read full review
Was this helpful?
Yes
Yes
Apr 23,2021
Apr 23,2021
0
people found
this helpful
this helpful
Rubicon have been looking after my property for many years. The letting department have been first class. I have now sold the property and, again the selling department have been excellent. The staff communicate well and attend to problems with speed and efficiency. I have ...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 02,2021
Mar 02,2021
0
people found
this helpful
this helpful
Lucy made sure that all our questions/request/concerns are dealt with utmost priority. She advised us on evert step and made sure that we move in this new apartment in a timely manner. We are extremely pleased to recommend lucy as an agent....
read full review
read full review
Was this helpful?
Yes
Yes
Dec 24,2020
Dec 24,2020
0
people found
this helpful
this helpful
I have rented my apartment since 2003. Rubicon took over from the previous agent. They handled renting and maintenance. The team's approach was outstanding. They found new tenants when required and all the tenants they found were well evaluated, there were never any tenant problems and ...
read full review
read full review
Was this helpful?
Yes
Yes
May 02,2020
May 02,2020
0
people found
this helpful
this helpful
I cannot say enough about Kieran.
He was unendingly helpful, professional and able in no time at all to smooth all the little issues that come up when you are moving. He did all this against the very difficult background of Coronavirus, and helped stop ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 11,2020
Feb 11,2020
0
people found
this helpful
this helpful
Without a doubt we recommend kieran, the letting agent from Rubicon estate. As he was incredibly devoted and involved when it came to us renting the apartment. He was very punctual and he keeps his promises. Kieran is undoubtedly a very professional individual, and within ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 07,2019
Oct 07,2019
0
people found
this helpful
this helpful
I have dealt with Lucy Galloway in the lettings department for some time.
She is smart ,gets things done,goes the extra mile.
one of the best around..if you want to let your property she's the one!...
read full review
read full review
Was this helpful?
Yes
Yes
May 04,2019
May 04,2019
0
people found
this helpful
this helpful
Both ladies have been a lot of help since moving to London. Can't thank them enough and the company are definitely recommended. Certainly use Rubicon!...
read full review
read full review
Comment on agent fees
Reasonable
Was this helpful?
Yes
Yes
May 10, 2019
View all comments
(1)
on behalf of myself and Hollie - thank you so much for your kind works and we both wish you well in the future! you know where to come if you ever plan to move back to London! :) ...
Mar 03,2019
Mar 03,2019
0
people found
this helpful
this helpful
Lucy is extremely effective in achieving the end goal of getting a quality, happy tenant set up and settled in, without the stress that so often accompanies this process.
This is due to her sound experience with the process, very rapid response to any issues, ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 26,2019
Feb 26,2019
0
people found
this helpful
this helpful
Lucy has been extremely helpful and efficient since the moment we started working with her. It was very clear that she did everything she could to ensure that our moving in process was as smooth and enjoyable as possible, and even provided us with a ...
read full review
read full review
Comment on agent fees
Good.
Was this helpful?
Yes
Yes
Feb 21,2019
Feb 21,2019
0
people found
this helpful
this helpful
Thank you Lucy for enabling the smooth rental of our property in Lamb Court. At all times you delivered a really professional service and guided the process to a very high standard. We would certainly recommend you to anyone hoping to rent a place in ...
read full review
read full review
Comment on agent fees
Absolutely fine
Was this helpful?
Yes
Yes
Feb 28, 2019
View all comments
(1)
Thank You James for your kind words, i'm so pleased you and Nat love your new home and are settling in nicely! ...
Feb 15,2019
Feb 15,2019
0
people found
this helpful
this helpful
I could not recommend these guys any more highly! I spent a painful 3-4 months trying to sell my flat in Limehouse with KFH before switching to Rubicon. Paul and Charlie were excellent and within 24 hours I had multiple bids (higher than KFH achieved) and ...
read full review
read full review
Comment on agent fees
The fees were in line with the market and very fair.
Was this helpful?
Yes
Yes
Feb 06,2019
Feb 06,2019
0
people found
this helpful
this helpful
I would highly recommend Lucy as a letting agent for properties around Limehouse. She and Hollie dealt with our recent move efficiently, helpfully and professionally while building great rapport and meeting all of our needs. Thanks again for a fantastic experience!...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08, 2019
View all comments
(1)
thank you Ellen for your lovely review to Hollie and I. We are both very pleased you are happy with your beautiful new home! ...
Jan 22,2019
Jan 22,2019
0
people found
this helpful
this helpful
I instructed Lucy Galloway to find a tenant for my property. She was very knowledgeable about the area and the market. She found a tenant in a very short space of time and secured the full asking rental price. Very pleased....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 04, 2019
View all comments
(1)
Thank you Nick for your kind review and it has been great to work with you and find some lovely tenants to live in your home! Wishing you well. Lucy ...
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
It was pleasure working with Lucy and Hollie during our recent move. The process was easy, even when I made last minute requests from the landlord, they went above and beyond to make sure that my needs were fully accommodated. The bottle of Champers on ...
read full review
read full review
Comment on agent fees
Standard fees.
Was this helpful?
Yes
Yes
Feb 04, 2019
View all comments
(1)
Thank you both for your kind words. Hollie and I are very pleased you have had an enjoyable experience with us... see you soon! ...
Jan 10,2019
Jan 10,2019
0
people found
this helpful
this helpful
It was a pleasure working with Lucy who made our move into the property completely smooth with no hassles whatsoever. All the paperwork was done very quickly and efficiently, and any concerns were promptly addressed. Anyone who has Lucy as their agent can consider themselves ...
read full review
read full review
Comment on agent fees
Standard charges
Was this helpful?
Yes
Yes
Feb 04, 2019
View all comments
(1)
thank you so much! I am extremely pleased you had a successful find and move in of your new home. Wishing you lots of happiness there :) ...
Aug 22,2018
Aug 22,2018
0
people found
this helpful
this helpful
Firstly a massive thank you. Lucy has been an absolute dream to work with and made the experience of moving to our lovely new home all the Better. She creates an amazing rapport with clients and I know I can go to her with anything ...
read full review
read full review
Comment on agent fees
Good - reasonable given level of service
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
We were most impressed with the way Lucy dealt with our enquiry.
We needed a quick tenant turnaround and were pleasantly surprised to find out that our flat could be interesting to two prospective tenants who were looking for a flat with marina views.
Lucy ...
read full review
read full review
Comment on agent fees
Always looking to bring our costs down however we feel that the fees charged were very much in line with other agents in the area
Was this helpful?
Yes
Yes
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
Lucy made the whole moving process very easy for us, she got exactly what we wanted and all done incredibly quickly...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
May 01, 2018
View all comments
(1)
Thank you so much for your kind words, it was a pleasure working with you. Wishing you all the best. Lucy ...
Apr 02,2018
Apr 02,2018
0
people found
this helpful
this helpful
Very happy with the service we received from Paul and his team for the sale of our property. Despite a challenging market (just after Brexit referendum) Rubicon managed to find the right buyer for our flat....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2018
Feb 14,2018
0
people found
this helpful
this helpful
Great agent to deal with. Very helpful, responsive and understanding. Even stopped by on the day I moved in to check everything was ok. Lovely...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 14,2018
Feb 14,2018
0
people found
this helpful
this helpful
Very happy with the service I received from Paul and his team for the sale of my property. The buyer was a first-time buyer and very nervous and quite difficult at times but Paul dealt with the situation very well and communicated with me at ...
read full review
read full review
Comment on agent fees
Fees competitive
Was this helpful?
Yes
Yes
Feb 17, 2018
View all comments
(1)
Thank you Mike for your kind words, much appreciated. ...
Feb 13,2018
Feb 13,2018
0
people found
this helpful
this helpful
It was a pleasure working with Lucy. Very responsive, hard working and solution oriented. To put simply Lucy is responsible, takes her role seriously and cares. Highly recommend....
read full review
read full review
Comment on agent fees
Agent's fees resonable
Was this helpful?
Yes
Yes
Nov 05,2017
Nov 05,2017
0
people found
this helpful
this helpful
A flawless transaction from start to finish. Lucy could not have been more helpful.
Thanks from Paul and Ellie.
Highly recommended....
read full review
read full review
Was this helpful?
Yes
Yes
Nov 09, 2017
View all comments
(1)
Thank you Paul and Ellie, it was lovely to meet you both! Hope you are settling in well and Ellie's room is full of lots of toys! ...
Oct 31,2017
Oct 31,2017
0
people found
this helpful
this helpful
Lucy helped me out really quickly with my move in and arranged all the necessary appointments on time. She showed me the property and explained everything clearly. Im glad to work with her and i will continue....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 31, 2017
View all comments
(1)
Thank you for your kind review Yener. Pleased to here your move in has gone smoothly and I am sure I will see you very soon! ...
Sep 29,2017
Sep 29,2017
0
people found
this helpful
this helpful
Very disappointed.
A bad service with a low responsiveness coming with defective equipment.
We need to deal with a faulty boiler during this winter and were really willing to believe in the good faith of the agency to help us to solve this. This last ...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 01, 2017
View all comments
(1)
Hello Emilie,
Thank you for taking the time to leave a review regarding your experience.
We have sincerely apologised for the issues you experienced during your Tenancy.
Raising your concerns to us has resulted in an improvement in communications for which we are most thankful for.
Customer feedback is very important to us and an essential part to this process.
Regards
Samantha ...
Sep 12,2017
Sep 12,2017
0
people found
this helpful
this helpful
I asked Lucy to find me some new tenants for my property in Limehouse. Which she did. Have to say, it was a most enjoyable experience throughout. She was helpful, informative and professional at all times and I will definitely be asking her to help ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Sep 13, 2017
View all comments
(1)
Thank you for your lovely words Stan. I have very much enjoyed working with such a great landlord and look forward to working with you again in the future! ...
Paul
(53)
Lucy Galloway
(30)
Jason
(27)
Laura Roberts
(8)
Kieran
(4)
Charlie
(1)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:40 AM 15/09/2020 by allAgents
