50% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Jun 26,2024
Jun 26,2024
1
people found
this helpful
this helpful
In my opinion the worst estate agent I have ever had to deal with, and I have dealt with a lot over the years. Sian booked a viewing for a house, telling my partner there was an offer on the table. Still she said it was fine to come for a viewing.
My partner made it very clear he would be taking Friday off work to travel firstly to pick me up from the Royal Papworth Hospital in Cambridge, an 80 mile trip from our home, then taking me to a hotel in lincs a further 100 plus miles to view the house,
As we arrived at Lincoln in the mid afternoon Friday, Sian from Bells Estate agents called me, very rude to me, telling me she was cancelling our viewing ! I told her we are here in Lincoln 180 /200 miles away from home, and I had just come out of the Royal Papworth a day early to view. Sian told me she could not help that, it was not her fault (the person who booked the viewing) was more rude and put the phone down on me. I was in tears.
Bells left the house showing for sale until I called Sian again just now to see if it had indeed sold. 'Oh I forgot to mark it as sold' she said. I told her she had made us travel all that way for nothing and why not just tell us to have held off viewing to see if the original offer was asking price, over and would be accepted to save messing us around to the extent she did. Sian kept repeating 'I didn't make you do anything ' Well Sian you are the estate agent who booked the viewing, what would you call that then? It is your job to book viewings. I have now contacted the solicitor in charge of the estate and reported Bells actions. I will be finding the family who have just been left with less money than they deserved.
My partner made it very clear he would be taking Friday off work to travel firstly to pick me up from the Royal Papworth Hospital in Cambridge, an 80 mile trip from our home, then taking me to a hotel in lincs a further 100 plus miles to view the house,
As we arrived at Lincoln in the mid afternoon Friday, Sian from Bells Estate agents called me, very rude to me, telling me she was cancelling our viewing ! I told her we are here in Lincoln 180 /200 miles away from home, and I had just come out of the Royal Papworth a day early to view. Sian told me she could not help that, it was not her fault (the person who booked the viewing) was more rude and put the phone down on me. I was in tears.
Bells left the house showing for sale until I called Sian again just now to see if it had indeed sold. 'Oh I forgot to mark it as sold' she said. I told her she had made us travel all that way for nothing and why not just tell us to have held off viewing to see if the original offer was asking price, over and would be accepted to save messing us around to the extent she did. Sian kept repeating 'I didn't make you do anything ' Well Sian you are the estate agent who booked the viewing, what would you call that then? It is your job to book viewings. I have now contacted the solicitor in charge of the estate and reported Bells actions. I will be finding the family who have just been left with less money than they deserved.
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Latest Reviews
26th Jun 2024
reviewed by 'Teddy'
2nd Apr 2019
reviewed by 'Michael'
28th Mar 2018
reviewed by 'Irvine'
16th Apr 2011
reviewed by 'ZJAMES'
Opening Hours
Address
Robert Bell & Co
43 Silver Street
Lincoln
Lincolnshire
LN2 1EH
01522 538888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £395,000 | £610,000 |
| Lettings | 0% | 0% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 1 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 26,2024
Jun 26,2024
1
people found
this helpful
this helpful
In my opinion the worst estate agent I have ever had to deal with, and I have dealt with a lot over the years. Sian booked a viewing for a house, telling my partner there was an offer on the table. Still she said it ...
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Apr 02,2019
Apr 02,2019
0
people found
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Atrocious communication with both vendor and purchasers, copy and paste e mails rather than telephone calls.
Viewers say she is arrogant and rude and does not listen to what they say.
Does not return calls and ignores requests.
Huge mistake on our part to believe ...
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Comment on agent fees
Average - quoted high but willing to match when challenged others fees
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Apr 04, 2019
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(1)
We appreciate and note the comments made and as parties are aware we have already reacted to investigation the concerns raised, as this response is contrary to the high compliments we do receive from clients as regards our staff and service at all our offices and the amount of chocolates, biscuits, flowers, bottles of wine and formal commendations also received. In 2018, 99% of the company questionnaires received from sellers stated that our service was good/exceptional (32%/67%). ...
Mar 28,2018
Mar 28,2018
1
people found
this helpful
this helpful
Without exception all members of the team who we dealt with were very professional and helpful.
Amanda in particular stands out in terms of the value we gained from her experience and overall efficiency. She really is a great ambassador for your firm and it ...
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Comment on agent fees
Very reasonable and very competitive
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May 28,2011
May 28,2011
1
people found
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this helpful
Totally untrustworthy would not recommend or use them again....
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Apr 16,2011
Apr 16,2011
1
people found
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Let the buyer and seller beware, appalling customer service, no feedback provided and as for the complaints procedure - completely dismissive, they obviously don't take complaints seriously....
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Jul 14, 2013
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(2)
Have 5 current employer refs, inc. Lloyds of London. 21 yrs satisfied Landlord refs. No cred. trouble.
Turned down for smallest flat on their 'Homelet' check. £50 wasted, no comeback.
Scam? Revenue Stream? ...
“Absolutely appalling attitude toward tenants, and shoddy procedures upon checkout ......”
Nov 15,2009
Nov 15,2009
1
people found
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this helpful
Absolutely appalling attitude toward tenants, and shoddy procedures upon checkout leading to a lengthy dispute case which I might add went in our favour....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
