At DMS, we aim to provide the highest standards of service to all our customers. If you feel that we have fallen short of this standard and you wish to complain we ask that you first telephone the person who has been your contact and explain that you are dissatisfied with an aspect of the service, you have received.
If you still remain unhappy then you should put your complaint in writing to the director of the company:

Mrs Catherine Unsworth
229 Eaton Road
West Derby
Liverpool
L12 2AG

Or email [email protected]

You will receive acknowledgement of receipt of your complaint from us within 3 working days of receipt of your complaint and within 10 working days of the acknowledgement you will receive a full written response.
In the unlikely event that you are still dissatisfied then you may refer the matter to the
Property Ombudsman at the following address:

The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
Wiltshire
SP1 2BP
Tel No.: 01722 333 306
Email: [email protected]
Website: www.tpos.co.uk

Please be note that you have months from the date of the final response letter to refer your complaint to the Ombudsman in writing.