83% sales valuation accuracy
86% sales fee satisfaction
100% lettings valuation accuracy
75% lettings fee satisfaction
Jun 19,2024
Jun 19,2024
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I wouldn't recommend Haart Estate Agents. They are not transparent and they lie.
1) They don't tell you about the 2 week cooling off period. They tell you that you will have no viewings for the first two weeks then they will hold an open day on week 3. Then no one turns up.
2) They massively over price your home. My home was £60k over market value. Let me think why there where no viewings?
3) Plans where on their site where all wrong .
4) We had to reduce the value of the house before any viewings where booked in. 3 viewings in 7 weeks.
5) We would check in weekly as we had no viewings. Suddenly there was interest but never materialised and no viewing. Lies!!
6) The Manager of the Estate Agents called my wife a liar. Which is great service!
7) Because of the poor service, over valuation, and tactics used to sign their contract we lost our dream home and are still stuck in a contract with Haart even though we have requested to take it off the market.
8) Haart is the most expensive of all Estate Agents and in my experience the worst service.
Please stay away from Haart and choose someone else. Sellers be warned.
1) They don't tell you about the 2 week cooling off period. They tell you that you will have no viewings for the first two weeks then they will hold an open day on week 3. Then no one turns up.
2) They massively over price your home. My home was £60k over market value. Let me think why there where no viewings?
3) Plans where on their site where all wrong .
4) We had to reduce the value of the house before any viewings where booked in. 3 viewings in 7 weeks.
5) We would check in weekly as we had no viewings. Suddenly there was interest but never materialised and no viewing. Lies!!
6) The Manager of the Estate Agents called my wife a liar. Which is great service!
7) Because of the poor service, over valuation, and tactics used to sign their contract we lost our dream home and are still stuck in a contract with Haart even though we have requested to take it off the market.
8) Haart is the most expensive of all Estate Agents and in my experience the worst service.
Please stay away from Haart and choose someone else. Sellers be warned.
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Latest Reviews
19th Jun 2024
reviewed by 'Jamie'
18th Mar 2024
reviewed by 'Karen'
7th Feb 2024
reviewed by 'Caroline Adaway'
23rd Nov 2023
reviewed by 'Alan'
10th Aug 2023
reviewed by 'Gareth L Davies'
29th Jun 2023
reviewed by 'Kat Cline'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 83% | 86% | £22,000 | £100,000 |
| Lettings | 100% | 75% | £600 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 1 | 4 | 1 | 5 | 1 | 2 | 0 | 3 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 19,2024
Jun 19,2024
0
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I wouldn't recommend Haart Estate Agents. They are not transparent and they lie.
1) They don't tell you about the 2 week cooling off period. They tell you that you will have no viewings for the first two weeks then they will hold an open day on ...
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Mar 18,2024
Mar 18,2024
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Sherhys Griffths have been so helpful in everything on my current viewings, she is still ongoing to help me find my forever home, a credit to Harry Estate Agents....
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Feb 07,2024
Feb 07,2024
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I am a landlord with haart in Newport. I strongly advise against using this service. Their communication is awful. They mislead, or are unclear. Or just ignore messages and emails. They are very difficult to get hold of. It is also impossible to leave without ...
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Nov 23,2023
Nov 23,2023
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Excellent service and friendly staff, most welcoming, thanks for your help...
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Aug 10,2023
Aug 10,2023
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Leanne was fantastic, friendly and everything was explained very thoroughly. She’s obviously very knowledgeable of her job and extremely professional. As a representative of Haart you couldn’t ask for a better person.
Thank you Leanne and thank you Haart for your excellent service ...
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Jun 29,2023
Jun 29,2023
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DO NOT USE. This agency caused costly damage to our home during an “inspection”, said they would pay for the damage, and later refused to honour their promise. Haart is the absolute worst estate agent you can find and cost us thousands of pounds and ...
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Apr 18,2023
Apr 18,2023
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I spoke with kayden which was helpful and very kind helping me with my issue and giving me good advice...
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Mar 25,2021
Mar 25,2021
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5 star service from zara in the newport office always sorts everything out and very helpful and as a tennant i wouldn't rent from anyone else thanks again! Definitely recommend haarts estate agents...
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Feb 24,2021
Feb 24,2021
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Excellent service from Heart throughout! In particular Shauna who gave us outstanding service and managed to sell our property in very good time! Thank you...
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Apr 02,2019
Apr 02,2019
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Jasmine Heath and Lauren and the team have been amazing through our buying and selling of Gaer road and Oak Tree Drive, thanks also to Laura who dealt with our mortgage deal....
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good
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Jan 21,2019
Jan 21,2019
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I have used Haart since Dec 13 for one property which has had 4 tenants. For every change of tenant the process has been smooth and on the occasion of queries or repairs I have found them to be courteous and efficient. Most of my dealings were ...
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Comment on agent fees
Fine.
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Jan 06,2019
Jan 06,2019
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Sam was very professional and helpful, making the service they provide hassle free. Would have no problem recommending the service....
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Comment on agent fees
Good
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Dec 05,2018
Dec 05,2018
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Fast and friendly, dealt with everything to do with our property and tenants professionally and proficiently would definitely recommend to other landlords....
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Comment on agent fees
Reasonable, lower end when compared to others
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Nov 28,2018
Nov 28,2018
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Haart were great when I was looking for a house uregently, and I feel like Zoe went out of her way to be extremely helpful and keep me up to date on the whole process....
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Nov 27,2018
Nov 27,2018
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I have been very happy working with Haart staff. Being new to the rental business, I found it very helpful to be guided into and through the process. The staff who dealt with my two rentals (apart from Zoe and David, I'd also like to ...
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Comment on agent fees
Lower fees would be brilliant, but I appreciate there is a lot of work involved in setting up a tenancy, and it was a relief not to have to deal with this. The fees are in line with those of other estate agents, and I was able to save some money by putting together the Inventory myself. Getting the first (part-)rent for the first flat took a little bit of time, but this was also partly my own fault because I had not spotted an error in the original calculation. The first part-rent for the second flat was transferred very promptly and now that the rents are set up, I look forward to receiving subsequent transfers speedily.
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“Jonathon has been very professional during my whole experience and I was very pleased with his service great communication and outstanding business...”
Aug 16,2018
Aug 16,2018
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I would highly recommend Jonathon and if in the future I purchase or sell another property I will not hesitate to contact him. Thanks for a great service...
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Comment on agent fees
Reasonable
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Oct 17,2017
Oct 17,2017
1
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Spicerhaart DO NOT TOUCH WITH A BARGEPOLE, IGNORANT, RUDE, ARRIGANT. Even after you leave a property you have rented they still want rent from you, what an absolutely shower of useless people to deal with, no communication from one person to the next....
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Comment on agent fees
Rubbish
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Mar 09, 2018
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(1)
Hi there,
We apologies for the poor experience you received with us, please email in to [email protected] so we can look into your experience.
Thank you,
Regards
Ross ...
Sep 22,2017
Sep 22,2017
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I recently had dealings with your agent Sam McAllister in relation to a letting via your company.
Sam was extremely professional and courteous at all times and more importantly, returned my calls promptly(and trust me there were many), in order to ensure my bond ...
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Aug 18,2017
Aug 18,2017
2
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I am the owner of multiple properties and was recommended this company by a friend. I unfortunately had dealings with Dan Comber who I found to be unhelpful, rude and wanting to cut corners. He didn't even know what the DPS was or how it ...
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Aug 27, 2017
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I let my property twice through Haart. Should have learnt the first time. They are all talk. Property trashed twice while In there care. Certainly would NOT recommend,stay well clear,they caused me so much stress. ...
Jun 26,2017
Jun 26,2017
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Haart did a fantastic job with selling my first house, it was such a quick sale and would definitely recommend using haart.
I would like to say a big thank you to every body involved, such a quick sale and really happy
Thank you again ...
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Comment on agent fees
Good
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Feb 10,2017
Feb 10,2017
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A great service - professional and personable. Would highly recommend. I found the team to be knowledgeable and fully informed of all details I required....
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Feb 10, 2017
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Hi Solspans,
Thank you for your kind review of our Newport branch, we're pleased to hear they provided a professional and personable service throughout. We will pass this feedback on.
Regards
Ross ...
Jan 20,2017
Jan 20,2017
0
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Excellent service from 1st viewing to completion from Charlie at Haart, Newport. Professional, friendly, approachable and courteous at all times. Charlie was constantly in touch with the vendor and both side's solicitors. I received weekly calls from her throughout the process updating me on the ...
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N/A
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Jan 20, 2017
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Hi Annette,
Thanks for your kind review of our Newport branch. We're pleased to hear they delivered an excellent service from first viewing to completion. We will pass this feedback on.
Regards
Ross ...
Sep 10,2014
Sep 10,2014
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This is the first time we have moved so we wanted a company who could give us the personal service we desired. Haarts Newport did just that. From Jonathan who provided us with the valuation to Rebecca who listened to our moans when things were ...
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Sep 17, 2014
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Dear Helen,
We are really pleased to hear about the service you received and the experience you had with our Newport branch. Thank you for taking the time to write this lovely review.
All the best for the future!
Melanie Smith, Customer Relations Manager ...
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