0% lettings valuation accuracy
99% lettings fee satisfaction
Jun 18,2024
Jun 18,2024
1
people found
this helpful
this helpful
Charles Abbey had been quite poor to work with from a tenants perspective.
Not only are they terrible at keeping to their word, they even straight up missed two years of inspections, despite hassling us to set a date.
Taking time off work for something that is quite stressful and intrusive like this to be ghosted with no contact before hand, or apology after really should say all you need to hear.
Repairs are always done the cheapest possible, and there's no coordination or management of works done by Charles Abbey, it's left entirely to the tenant.
My recommendation is to avoid at all costs, you'll have a much better experience with a national agent than these guys, and that's saying a lot.
Not only are they terrible at keeping to their word, they even straight up missed two years of inspections, despite hassling us to set a date.
Taking time off work for something that is quite stressful and intrusive like this to be ghosted with no contact before hand, or apology after really should say all you need to hear.
Repairs are always done the cheapest possible, and there's no coordination or management of works done by Charles Abbey, it's left entirely to the tenant.
My recommendation is to avoid at all costs, you'll have a much better experience with a national agent than these guys, and that's saying a lot.
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Latest Reviews
18th Jun 2024
reviewed by 'A Tenant'
25th May 2011
reviewed by 'ginger1521'
26th Apr 2011
reviewed by 'qwerty'
27th Oct 2010
reviewed by 'roger'
30th Apr 2010
reviewed by 'HappyLandlord'
Opening Hours
Address
Charles Abby Property Services
29 Bartholomew Street
Newbury
Berkshire
RG14 5LL
01635 34707
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 99% | £1,050 | £1,050 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 1 | 0 | 3 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 18,2024
Jun 18,2024
1
people found
this helpful
this helpful
Charles Abbey had been quite poor to work with from a tenants perspective.
Not only are they terrible at keeping to their word, they even straight up missed two years of inspections, despite hassling us to set a date.
Taking time off work for something ...
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Jun 19, 2024
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(1)
Dear Lev Oroli, can you confirm that you actually rented a property through us? We do no have you on our data base either as a past or present tenant.
If your property was managed by your landlord and not us, then of course its down to your landlord to do repairs and inspect the property. Please confirm the property you rented? ...
May 25,2011
May 25,2011
3
people found
this helpful
this helpful
I have used this agent for the past 18 years in the letting of several of my properties. They have always been very helpful and extremely courteous. I would recommend them as they go beyond the normal call of duty in helping me the landlord and ...
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Apr 26,2011
Apr 26,2011
5
people found
this helpful
this helpful
Best avoided! Charles Abby look only after their own interest against both those of the landlord and the tenant, and aren't very good at that even.
You can only expect a lot of empty talk, no service whatsoever, they expect you to chase up their ...
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May 25, 2011
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I don't understand this comment about losing customers left right and centre as they have just had many new properties added with new landlords! ...
Oct 27,2010
Oct 27,2010
2
people found
this helpful
this helpful
This company delayed of giving back deposits and supported claims of damage which I believe were not true.
This website deletes negetive reviews, so I leave the decision of trustworthyness to the reader.
Admin note: Text of the review has been altered, defamatory statements removed....
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Oct 28, 2010
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We amend or delete slanderous reviews and those which are in breach with our Terms and Conditions only. ...
Apr 30,2010
Apr 30,2010
3
people found
this helpful
this helpful
I have used Graham and Julian (Charles Abby) on numerious occasions to let properties that I own in the Newbury / Thatcham area.
They have always found good quality tenants for me on each occasion. They offer knowledge and advise on rental rates in the area. ...
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Feb 02,2009
Feb 02,2009
1
people found
this helpful
this helpful
Very slow service when reporting problems to landlord....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
If your property was managed by your landlord and not us, then of course its down to your landlord to do repairs and inspect the property. Please confirm the property you rented?