100% lettings valuation accuracy
71% lettings fee satisfaction
Jun 14,2024
Jun 14,2024
2
people found
this helpful
this helpful
I've held of writing this review, praying, wishing, actually BEGGING them for a response but unfortunately after crying today and the lady on the phone 'huffing' at me that I had called again, I have no choice. My solicitor and I are STILL waiting for a response since the 24th April and this has been the most horrific experience of my entire life! I'm a homeowner of over 10 years, I'm not even buying a new property, I'm just extending my lease which my mortgage are providing the funds for me.
Everyone promises to call you back, everyone promises you they will help and get a manager involved and you get COMPLETELY IGNORED. I need someone to help or advise me please?! I've submit 2 complaints advised by their OWN STAFF. No one even bothered to get back to your compliant and I chased it up and apparently there is a back log of them. My mortgage offer has been extended once and they will not extend it again. I will lose my interest rate and all money spent for my valuation and lease extension quote etc. My solicitor and I have chased numerous times which costs me every time she sends an email or calls too, I have called and spent hours and hours during my work time and they just don't care. This cost me money during my own working day as I'm paid hourly.
How these people and this company sleep at night I will never ever know. They should be ashamed of what they put their paying customers through! Their own customer service staff bitch about the homeowner team on the phone to you and that is not what you want to hear as a customer, you need help and resurfacing that it will get delt with. They couldn't be more unprofessional and they sound like children answering the phone who have no clue or care in what they are doing.
This is make me SO ill and DEPRESSED and they couldn't care less.
All my solicitor needs is the approval for what she sent or some level of response to her email and they can't even reply to it!
Every response to these complaints on here are generic with no care of thought going into any message just copy and paste. We are still waiting for a reply for nearly 2 month now, please anyone that can give me advice please do.
NO ONE replies, NO one comes back to you, you can call, email, cry, BEG them for a response for 2 months, be signed off work with stress of it all, spend all your money, no one cares less, I'm sorry to say if your already with them but please please stay well clear from this most horrendous company if your are not!
I'm so ashamed I even own a property with them and I will be taking legal action for what they are putting me through.
Everyone promises to call you back, everyone promises you they will help and get a manager involved and you get COMPLETELY IGNORED. I need someone to help or advise me please?! I've submit 2 complaints advised by their OWN STAFF. No one even bothered to get back to your compliant and I chased it up and apparently there is a back log of them. My mortgage offer has been extended once and they will not extend it again. I will lose my interest rate and all money spent for my valuation and lease extension quote etc. My solicitor and I have chased numerous times which costs me every time she sends an email or calls too, I have called and spent hours and hours during my work time and they just don't care. This cost me money during my own working day as I'm paid hourly.
How these people and this company sleep at night I will never ever know. They should be ashamed of what they put their paying customers through! Their own customer service staff bitch about the homeowner team on the phone to you and that is not what you want to hear as a customer, you need help and resurfacing that it will get delt with. They couldn't be more unprofessional and they sound like children answering the phone who have no clue or care in what they are doing.
This is make me SO ill and DEPRESSED and they couldn't care less.
All my solicitor needs is the approval for what she sent or some level of response to her email and they can't even reply to it!
Every response to these complaints on here are generic with no care of thought going into any message just copy and paste. We are still waiting for a reply for nearly 2 month now, please anyone that can give me advice please do.
NO ONE replies, NO one comes back to you, you can call, email, cry, BEG them for a response for 2 months, be signed off work with stress of it all, spend all your money, no one cares less, I'm sorry to say if your already with them but please please stay well clear from this most horrendous company if your are not!
I'm so ashamed I even own a property with them and I will be taking legal action for what they are putting me through.
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Latest Reviews
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reviewed by 'Ann-Marie'
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reviewed by 'M W'
4th Jun 2023
reviewed by 'Farid Mahdi'
21st Apr 2023
reviewed by 'Andrei'
Opening Hours
Address
Peabody Trust
45 Westminster Bridge Road
Lambeth,London
Greater London
SE1 7JB
0800 022 4040
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 71% | £495 | £925 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 1 | 8 | 0 | 0 | 0 | 2 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 02,2024
Oct 02,2024
0
people found
this helpful
this helpful
Absolutely shit Peabody
My flat leaking living room and my kid room floor is wet my carpets wet wall is wet
For 3 weeks I have reported they keep coming check and they going they don’t do anything crazy
I have changed 2 carpets until now
...
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Jun 14,2024
Jun 14,2024
2
people found
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I've held of writing this review, praying, wishing, actually BEGGING them for a response but unfortunately after crying today and the lady on the phone 'huffing' at me that I had called again, I have no choice. My solicitor and I are STILL waiting for ...
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Jan 23,2024
Jan 23,2024
1
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Heartless. Qualified buffoons..
How could they do major works, I mean every single room (taking down ceilings, knocking down walls) and expect me to live in the property. I had to move out for 18 days and still had to pay the rent. I went through ...
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Sep 09,2023
Sep 09,2023
2
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If I could warn you. DO NOT buy a shared ownership property from Peabody.
Imagine saving up your whole life to buy a property and finally having everything in order. You pick a new building because it is clean and safe in a great area.
...
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Jun 04,2023
Jun 04,2023
1
people found
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When we were sold the apartment it was mentioned it will be private rents on first 2 floors. After we moved in we found out it is not private. Unfortunately some of these tenants have caused major issues in the building: drugs, armed police attending the ...
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Apr 21,2023
Apr 21,2023
3
people found
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I am one of the leasehold residents in a new building (7 years old) and I have been living here for the past two years.
I just experienced a mice infestation issue, which was also experienced (alongside ant infestation stories) by almost all the leasehold tenants ...
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Feb 23,2023
Feb 23,2023
3
people found
this helpful
this helpful
Do not get a home with this company.
We bought a new build through Peabody in August-September 2022.
It's very obvious they must have paid someone off for the final inspections of the property. There are so many faults. Each month something else appears that should ...
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Feb 04,2023
Feb 04,2023
0
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PEABODY ARE RUBBISH. LIVING AT PEABODY HAS BEEN THE WORST PERIOD OF MY LIFE. THE STAFF ARE SHEER HELL. MOST OF THEM HAVE BEEN IN PRISON. THEY ARE EVIL...
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Oct 28,2022
Oct 28,2022
0
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Worst housing association you will ever come across, charge you for services which never happen, along with non-existent resident officers and customer care. Disgusting organisation!...
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Aug 22,2022
Aug 22,2022
0
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Untrustworthy at every stage, increased service charges 2.5x in a single year, spent £20,000 on a rude on street washer without consulting the development, charge £1,000+ a year on sinking fund (back pocket) and then lie through their teeth after promising to reduce. Avoid at all costs....
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May 13,2022
May 13,2022
4
people found
this helpful
this helpful
Absolutely shocking with trustpilot removing reviews. They had terrible reviews a few months ago but now it looks ok. I moved into a property i waited 3 years for. I have stage 4 lung disease and chronic arthritis. I moved in and immediately knew their we're massive ...
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Jan 13,2022
Jan 13,2022
0
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Worst housing ever. Ratings and comment removed on trustpilot and given better star rating. Trustpilot isn't honest at all. Avoid at all costs....
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Mar 01, 2022
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Peabody think it's acceptable to leave their tenants without water on numerous occasions in the block, they know there's a problem but won't pay for a permanent fix. Quick enough to demand their extortiante rent though ...
Nov 13,2020
Nov 13,2020
6
people found
this helpful
this helpful
Is it acceptable that after three and a half months I am still waiting to have the taps in the bathroom changed. During all this time there has been a constant leak. And despite a complaint and even contacting the housing ombudsman, Peabody and its ...
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Nov 22,2019
Nov 22,2019
9
people found
this helpful
this helpful
If I could leave no stars I would.
I’m a tenant with Peabody and I can’t wait to leave this organisation. I don’t know how the regulators have allowed this organisation to still be in operation, considering the magnitude of failures on ...
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Aug 06,2019
Aug 06,2019
4
people found
this helpful
this helpful
First time property buyers please beware and do your research. I have for years struggled with various issues with Peabody / Family Mosaic as a resident of their property.
These include: Leaky Roofs, Broken Communal Doors, Lack of cleaning communal areas, neighbourhood managers absent and do ...
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Dec 07,2018
Dec 07,2018
6
people found
this helpful
this helpful
Peabody trust has been the worst landlord I've ever experienced. There contractors are even worse. appalling state of Victorian properties they do not keep the property up to scratch. It's down to the tenants to constantly report the same problem until they come in bodge ...
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Jan 23, 2024
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I had a solicitor and Peabody arranged to come and fix the damp, mold and all the broken down partd of the property. The problem is once they start the work the solicitor has no more power. They did every single room in the property. They tore down my living room ceiling and my bathroom wall. They didn't cover anything and I had to move out of the property for just over 2 weeks. They still took there rent though. I took photo's and went through the complaint process. The damage to my carpets and ...
Mar 26,2012
Mar 26,2012
0
people found
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Peabody are good - they seem responsible and are responsive to calls and emails. They also have been quick on repairs and responding to requests or complaints....
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