50% sales valuation accuracy
100% sales fee satisfaction
50% lettings valuation accuracy
50% lettings fee satisfaction
Jun 14,2024
Jun 14,2024
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I understand the rental market is an absolute mess right now, this has left me in a position where I have dealt with the majority of estate agencies across Canterbury. I have been on many, many viewings and filled out applications and have had communication with at least 10 real estate agencies in Canterbury. Regal Estates left me the most defeated during this entire process. Earning enough money and fitting their property requirements does not guarantee you will get anywhere near renting with them, the landlords choose based on who has the highest income, agents apparently cannot control this, fair enough. What agents can control, however, is their response time. It's perfectly acceptable to wait for a week or even a week and a half for a response on an application, but at one point I waited over three weeks to hear back from them, for another application I waited over two weeks, and so on, despite following up numerous times, and all so they can tell me the landlord did not choose my application. Absolutely no other agency has made me wait as long as Regal Estates, in fact most agencies have responded to me in under a week with very few exceptions, and even in those cases I got responses within one week. Landlords are busy they say, but can we please acknowledge that moving house in the current state of the country is stressful and exhausting as you compete for overpriced flats with everyone else looking to move? In this stressful time the last thing you need is waiting nearly a month - multiple times - to be told you are not chosen. Again, no other agency has made me wait longer than a week! While the staff is polite enough, they need to set a tighter deadline for their landlords instead of making people wait for weeks to hear disappointing news. I am not necessarily blaming the agents I have talked with at Regal, I think their business model simply prioritises landlords over tenants to the point where you are made to feel like nothing to them - reminder that landlords wouldn't exist without us so we deserve some respect! This has happened to me a few times and has happened to several of my friends who have attempted to rent with Regal Estates, no one that I personally know has successfully rented with them, for the most part due to wait times for responses. If you are wanting to know a decision on your rental application as soon as possible, pick another agency, either my friends and I have been terribly unlucky or it's standard practise to leave people hanging during a time of stress. If you are a landlord you might be lucky with them, you can take a month to look at applications and not even worry about it while the tenants wait for you!
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Latest Reviews
14th Jun 2024
reviewed by 'BN'
29th Sep 2022
reviewed by 'Kamil'
31st Jan 2021
reviewed by 'Sarisha'
13th Feb 2020
reviewed by 'William'
1st Feb 2019
reviewed by 'Disappointed'
Opening Hours
Address
Regal Estates (Kent)
57 Castle Street
Canterbury
Kent
CT1 2PY
01227 763888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 100% | £495,000 | £495,000 |
| Lettings | 50% | 50% | £400 | £400 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 1 | 4 | 0 | 0 | 1 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jun 14,2024
Jun 14,2024
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I understand the rental market is an absolute mess right now, this has left me in a position where I have dealt with the majority of estate agencies across Canterbury. I have been on many, many viewings and filled out applications and have had communication ...
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Jan 26,2023
Jan 26,2023
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Recently rented a property through Regal Canterbury and have been impressed by the level of professionalism and efficiency. It is great to see a local business performing to world class standards . Chelsea, Rosie-Anne and Megan were all very helpful...
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Sep 29,2022
Sep 29,2022
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I have been renting a flat from them in Canterbury, mrs Charlotte T. was the property manager.
The worst customer service i have ever experienced. No reply to e-mails, no call back on requests, not even to mention lack of repairs of faulty equipment i ...
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Jan 31,2021
Jan 31,2021
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I lived in a rented property managed by Regal Lettings for 1 year. Throughout this year I faced many issues which I strongly believe Regal lettings could’ve responded to in a more timely and efficient manner, below are just a few.
When I moved into ...
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Feb 13,2020
Feb 13,2020
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After a slow complicated start through no fault of Regal's , all my doing , Regal performed an excellent service on the purchase of my home in Fordwich, Canterbury.
I would highly recommended this estate agent, a big big Thankyou to all at Regal Canterbury.
Kind Regards ...
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Feb 01,2019
Feb 01,2019
4
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We used this company last year and to be blunt they were dreadful from the start. Slow to respond to any request for fixing problems, extremely rude staff who always seemed to prefer to argue rather than help.
We had the bath changed (eventually) that ...
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Comment on agent fees
Fees were excessive
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Jun 17,2018
Jun 17,2018
1
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I have used Regal for nearly 5 years to rent out two properties in Canterbury. They have always been proactive in finding me a tenant and dealing with all aspects of property management, no matter what problems may arise (maintenance, etc) without any hassle and always ...
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Comment on agent fees
Good. Reasonable rate and competitive wire others in the area.
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Sep 19,2017
Sep 19,2017
2
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Regal letting agency consistently tried to squeeze money out of tenants, at at the point of securing a property will often say things that are untrue in order to encourage you to rent with them, which results in problems later down the line. An example, ...
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Mar 14,2017
Mar 14,2017
3
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I have to say that this is one of the most inefficient and unreliable estate agents I have ever had the misfortune to come across. Their whole approach was most unprofessional and inefficient. I was due to move in to a property, and the day ...
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Comment on agent fees
Absolutely appalled that I was unable to achieve any kind of refund whatsoever, even though the fault was entirely theirs.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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