0% lettings valuation accuracy
50% lettings fee satisfaction
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and dissatisfied.
Despite our previous positive interactions, the handling of our recent flat changes was subpar. We encountered delays in flat availability, lack of cleanliness upon moving in, and unreasonable deductions from our deposit upon moving out. Despite always being punctual with payments and accommodating during unforeseen circumstances such as the COVID-19 period, we were met with unfair treatment.
The cleanliness issue upon moving into the second flat, the deduction for a broken refrigerator door, and the additional charges for its replacement and delivery were unjust and unacceptable. I had cleaned the property thoroughly before leaving, and the wear and tear on the refrigerator was not intentional damage.
I feel as though I have been taken advantage of and treated unfairly by this agency. As a loyal client, I expected better communication, transparency, and respect for my rights as a tenant. Moving forward, I urge you to reconsider your practices and ensure that other clients do not face similar experiences.
I hope that this feedback will prompt a review of your procedures and lead to improvements in how you handle client relationships and property management. I trust that you will take this matter seriously and address it promptly.
Costantino
Despite our previous positive interactions, the handling of our recent flat changes was subpar. We encountered delays in flat availability, lack of cleanliness upon moving in, and unreasonable deductions from our deposit upon moving out. Despite always being punctual with payments and accommodating during unforeseen circumstances such as the COVID-19 period, we were met with unfair treatment.
The cleanliness issue upon moving into the second flat, the deduction for a broken refrigerator door, and the additional charges for its replacement and delivery were unjust and unacceptable. I had cleaned the property thoroughly before leaving, and the wear and tear on the refrigerator was not intentional damage.
I feel as though I have been taken advantage of and treated unfairly by this agency. As a loyal client, I expected better communication, transparency, and respect for my rights as a tenant. Moving forward, I urge you to reconsider your practices and ensure that other clients do not face similar experiences.
I hope that this feedback will prompt a review of your procedures and lead to improvements in how you handle client relationships and property management. I trust that you will take this matter seriously and address it promptly.
Costantino
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
6th Jun 2024
reviewed by 'Costantino'
11th Mar 2020
reviewed by 'Edward'
30th Sep 2019
reviewed by 'Mariana'
13th Jun 2018
reviewed by 'Ivanka'
30th Aug 2017
reviewed by 'Santa'
Opening Hours
Address
Cubes Residential
167 Brent Street
Hendon,London
Greater London
NW4 4DH
02082015454
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £600 | £600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 2 | 1 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- NW4
- NW9
- NW11
- NW2
- N3
- NW7
- NW3
- HA8
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Jun 06,2024
Jun 06,2024
0
people found
this helpful
this helpful
I am writing to express my extreme disappointment with the recent experience I had with this agency. As a long-standing client for 4 years, I expected better treatment and professionalism from them. Unfortunately, the way my situation was handled has left me feeling frustrated and dissatisfied.
...
read full review
read full review
Was this helpful?
Yes
Yes
Jul 30, 2024
View all comments
(1)
Dear Costantino,
We are very disappointed in your feedback after so many years of working well together and having a good landlord and tenant relationship.
It was clear to us that the property was not professionally cleaned for why we had to partially charge you for a professional cleaner to come in.
You also admitted to damaging the ice box of the fridge, which we had to replace with a new fridge along with getting it delivered, fitted and the disposal of the damaged one.
You agreed ...
Mar 11,2020
Mar 11,2020
0
people found
this helpful
this helpful
cubes have been great agents , since l moved in to a property in Luton in 2014,
l have never had any issue, John Fernandez has always been great whenever l have had issues with my boiler he will sort it out asap....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 30,2019
Sep 30,2019
1
people found
this helpful
this helpful
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible ...
read full review
read full review
Comment on agent fees
The service provided was professional at the beginning and they have helped me through every step required. The only problem was at the end with getting my deposit back. the problem was that the contract was done directly with the landlord. The agency wasn't responsible for anything that was happening (not returning my deposit) but they never mentioned that, although i have been dealing with them throughout all my letting, I was not 'doing business' with them but with the landlord. After 3 months of me leaving, i finally got my money back with some help from the agency, even though they didn't 'care' much at the beginning. I advice any future tenant to try to clear out whit whom they are indeed signing the contract and to request the confirmation of the deposit protection scheme. This way, you'll have less trouble getting the money back at the end of tenancy
Was this helpful?
Yes
Yes
Aug 30, 2019
View all comments
(2)
Yeah, that is true, you did went with me? But when? only after I started making noise. How many email did we exchange when i asked you (for 2 months) to talk with the landlord? how many did you? from what you have now said to me, none. Efforts seen = none. Is that wrong? Even though legally, it might not be your responsibility, professionally, the agency should be the first to want thing to properly handled. Just as you were the ones asking and received my money to give the landlord, you should ...
Jun 13,2018
Jun 13,2018
0
people found
this helpful
this helpful
I would like to sincerely thank Leon for his amazing, accommodating and friendly approach. He helped us,with my husband, to find an amazing place that we now call Home. He was understanding of our needs and was always there when we needed him, even ...
read full review
read full review
Comment on agent fees
Fees are reasonable, apart from the renewal fee, which we are not convinced is needed. However, that was negotiated to acceptable for both parts price.
Was this helpful?
Yes
Yes
Aug 30,2017
Aug 30,2017
0
people found
this helpful
this helpful
John and his team were absolutely amazing! As a first time seller and with the current market situation I was quite anxious but they made it all very easy. They were knowledgeable, trustworthy and very accommodating with all my special requests. I'm so grateful for ...
read full review
read full review
Comment on agent fees
Very Competetive
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:29 AM 24/08/2017 by Leon Cawley
We are very disappointed in your feedback after so many years of working well together and having a good landlord and tenant relationship.
It was clear to us that the property was not professionally cleaned for why we had to partially charge you for a professional cleaner to come in.
You also admitted to damaging the ice box of the fridge, which we had to replace with a new fridge along with getting it delivered, fitted and the disposal of the damaged one.
You agreed to split the cost (50% Each) for both the property's cleaning and the fridge replacement which we have proof in text.
We never asked you to cover anything towards the decorating of the ceilings and walls in the living room due to burning candles which we have pictured during your tenancy.
Best of luck in your new property.