0% sales valuation accuracy
42% sales fee satisfaction
88% lettings valuation accuracy
42% lettings fee satisfaction
May 14,2024
May 14,2024
1
people found
this helpful
this helpful
I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from start to finish. Throughout my entire tenancy, I encountered a lot of issues that were either ignored or handled in the most incompetent manner possible.
First, there was a persistent leak in my bedroom that I reported repeatedly for over 9 months. Despite my continuous efforts to get it fixed, both Leaders and the building management company, Stevenson Whyte, ignored my emails and phone calls and when they did respond it was done in a rude, passive aggressive manner. It wasn't until I involved Salford council that they responded appropriately, and by then, the condition of the room had deteriorated to the point where I had no choice but to leave the property.
Every other problem I brought to Leaders' attention was either brushed aside or sluggishly addressed. Inside the property, numerous issues impacted my living experience, including a malfunctioning washing machine, fridge, freezer, bathroom fan, balcony doors, and a persistent leak in my bedroom.
I waited for months, consistently asking for the inventory list, only to finally receive it and discover that it highlighted the non-functional smoke alarms and pointed out several areas where the cleanliness of the place fell short, with mould present in some areas as well.
Leaders had also changed our point of contact within Leaders twice without bothering to inform us. This lack of communication was a recurring theme throughout my tenancy, with emails frequently going unanswered and repairs taking a long time to be resolved, if they were addressed at all.
They are extremely unprofessional. I was met with rudeness and indifference whenever I raised concerns, and on more than one occasion, I was threatened with drastic measures such as having my water shut off or having my keys confiscated if I didn't comply with their unreasonable demands.
It's clear that Leaders prioritises profit over the well-being of their tenants. The fact that they failed to disclose longstanding issues with the building (City Lofts) speaks volumes about their disregard for transparency and basic decency.
In summary, renting through Leaders was an awful and stressful experience that I wouldn't recommend to anyone.
First, there was a persistent leak in my bedroom that I reported repeatedly for over 9 months. Despite my continuous efforts to get it fixed, both Leaders and the building management company, Stevenson Whyte, ignored my emails and phone calls and when they did respond it was done in a rude, passive aggressive manner. It wasn't until I involved Salford council that they responded appropriately, and by then, the condition of the room had deteriorated to the point where I had no choice but to leave the property.
Every other problem I brought to Leaders' attention was either brushed aside or sluggishly addressed. Inside the property, numerous issues impacted my living experience, including a malfunctioning washing machine, fridge, freezer, bathroom fan, balcony doors, and a persistent leak in my bedroom.
I waited for months, consistently asking for the inventory list, only to finally receive it and discover that it highlighted the non-functional smoke alarms and pointed out several areas where the cleanliness of the place fell short, with mould present in some areas as well.
Leaders had also changed our point of contact within Leaders twice without bothering to inform us. This lack of communication was a recurring theme throughout my tenancy, with emails frequently going unanswered and repairs taking a long time to be resolved, if they were addressed at all.
They are extremely unprofessional. I was met with rudeness and indifference whenever I raised concerns, and on more than one occasion, I was threatened with drastic measures such as having my water shut off or having my keys confiscated if I didn't comply with their unreasonable demands.
It's clear that Leaders prioritises profit over the well-being of their tenants. The fact that they failed to disclose longstanding issues with the building (City Lofts) speaks volumes about their disregard for transparency and basic decency.
In summary, renting through Leaders was an awful and stressful experience that I wouldn't recommend to anyone.
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Latest Reviews
27th Feb 2023
reviewed by 'Beth'
26th Aug 2022
reviewed by 'Stephen'
17th Dec 2021
reviewed by 'Manchester Landlord'
Opening Hours
Address
Leaders
289-291 Deansgate
Manchester
Greater Manchester
M3 4EW
0161 834 3444
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 42% | £0 | £0 |
| Lettings | 88% | 42% | £525 | £1,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 4 | 6 | 3 | 12 | 0 | 1 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 15,2024
Oct 15,2024
0
people found
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LANDLORDS BEWARE! check-out report shows that many items are damaged, especially the sofa and washing machine, which are no longer usable. Leader proposing deposit deductions totalling £317.21,but did not pay to the us who suffered losses. We asked for payment many times but they lied ...
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May 14,2024
May 14,2024
1
people found
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this helpful
I had the unfortunate experience of renting through Leaders in Manchester from 2023 to 2024, and it was an absolute nightmare from start to finish. Throughout my entire tenancy, I encountered a lot of issues that were either ignored or handled in the most incompetent manner possible.
...
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Feb 27,2023
Feb 27,2023
0
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Disrespectful and unprofessional. Accepted our offer and then got their own colleagues to put a deposit down within 10 minutes if accepting our offer. We had to get our notice from our current landlord beforehand and now are left with nowhere to currently live...
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Feb 27,2023
Feb 27,2023
0
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Diabolical. After waiting days the Agent rang to tell us our offer had been accepted and within ten minutes whilst we were making an account on their online portal to add our holding deposit they told their colleague to get in before us and put ...
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Aug 26,2022
Aug 26,2022
0
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Ciara Ryan looked after extensive refurbishments to my flat in Manchester. I was very happy with the service she provided. She took great care in obtaining quotes and was very efficient in liaising with the company I eventually chose. The refurbishment was carried out in ...
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Dec 17,2021
Dec 17,2021
1
people found
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Really bad. I am a Landlord. Leaders are not prompt on sorting out problems, the tenant reported a pest control problem and it's taken Leaders 3 weeks to phone someone to go to the flat, they haven't even seen the problem yet. I also had to ...
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Jul 23,2021
Jul 23,2021
0
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I was dealing with Miss Michelle Warhurst and it was a good experience with her.She is approachable and very helpful....
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Apr 09,2021
Apr 09,2021
1
people found
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this helpful
As a landlord and having used other property management agents locally before, I have found Simon Jones from the Manchester branch of Leaders to be the best, for many reasons. He is extremely honest, dedicated and hard working. He has a lot of properties to ...
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Mar 04,2021
Mar 04,2021
0
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Simon jones help me to sort an issue I had with my boiler. Over the last year it had broken down 7 times and the property manager I had at the time kept sending out contractor after contractor who would always advise that I needed a ...
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Feb 20,2021
Feb 20,2021
0
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My experience with Leaders Manchester has been extremely positive so far. I am impressed about their professionalism, attention to detail and my needs.
In particular, the consultant Joseph Sloan played a relevant role in my decision to rent my current flat. He followed all steps, ...
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Sep 03,2020
Sep 03,2020
1
people found
this helpful
this helpful
I have had the pleasure of dealing with simon Jones at Leaders Manchester who has been nothing short of exceptional. I work as an Agent in London and have to speak with many Managing agents as part of my job. Simon was friendly, polite, professional ...
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May 11,2020
May 11,2020
4
people found
this helpful
this helpful
I'm a landlord. Leaders has took my money without my concern! I recieved rent income £560 last month and this month only £406? Where all the rest? The actual rent income £625. Very bad service from start. Never spoken with the same people every time I have any ...
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Oct 18,2019
Oct 18,2019
13
people found
this helpful
this helpful
I am a landlord with a number of properties in and around Manchester and can honestly say Leaders in Manchester are the most disorganised crew I have ever had the misfortune to be involved with. Staff turnover is so high, the people there have no ...
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Jun 06,2019
Jun 06,2019
5
people found
this helpful
this helpful
While we were living in the flat, we had several problems regarding shower, hot water, heating, broken toilet. Etc.. The most important, we didn't have hot water and heating for couple of days during winter, which repeated 2 more times and agents did not take any ...
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Dec 14,2018
Dec 14,2018
9
people found
this helpful
this helpful
Went for a flat viewing 7 weeks ago with Leaders to a property in Media City where there was a mould issue in the bathroom, I was assured multiple times during the viewing this would be sorted before a moving in date and also work to ...
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Apr 08, 2019
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(1)
I currently live with a property ran by leaders and I have the exact same problems now. no response mouldy bathroom mouldy bedrooms and no curtains in one room which were promised to be replaced however 6 months on and still nothing done.. we don't even have fully operational radiators ...
Nov 02,2018
Nov 02,2018
5
people found
this helpful
this helpful
After initially contacting Leaders to market my property for sale, I was informed by the sales manager there would be no reason why my property shouldn't be advertised within the following few days.......
The photos were already taken, all that was required was the advert ...
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Oct 16,2018
Oct 16,2018
6
people found
this helpful
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Just shocking. As a landlord very frustrating. No one answers the phones, messages never passed on, invoices incorrect. WISH I HAD NOT RENEWED MY FLAT WITH THESE JOKERS....
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Comment on agent fees
hidden fee for landlord about protection payment.
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Sep 18,2018
Sep 18,2018
4
people found
this helpful
this helpful
My property was managed by Suttons City Living before its takeover by Leaders. The service from this branch of Leaders is totally poor and unacceptable. They just don't care about your request and ignore emails. My wife and I called this agent for over 30 times ...
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Aug 31,2018
Aug 31,2018
2
people found
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The staff were always very friendly and offering in assistance (the reason for the extra star) but the reality of the service was terrible.
They were totally, and 2 months after leaving the property remain totally, unable to contact their landlord. Several issues around the property ...
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Comment on agent fees
Its expensive but thats hardly surprising for Central Manchester.
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Feb 26,2018
Feb 26,2018
1
people found
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Worst experience letting a house after years renting.
Almost no complaints were sorted due to landlord not agreeing to the repairs.
Deposit took more than a month to be paid back and they wanted to charge for really small things as "leaving an umbrella in ...
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Comment on agent fees
Average.
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Feb 12,2018
Feb 12,2018
0
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We are so pleased to have dealt with Lucy and susie from leaders in fallowfield these two ladies are amazing they have been great,they got us a tenant with in 1 week, kept in touch with us with emails and phone calls everyday, I couldn't ...
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Comment on agent fees
Good
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Jan 22,2018
Jan 22,2018
7
people found
this helpful
this helpful
They are the most infuriating letting agent I have ever had. I love the rented accomodation but having to deal with them really impacts on my quality of life. They were great at getting a viewing and sorting out the rental but as soon as ...
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Comment on agent fees
as agent fees go they are pretty standard - but then most agency fees are a total rip off.
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Oct 05,2017
Oct 05,2017
7
people found
this helpful
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If you want to rent a flat, do yourself a favor and steer away from this office. I have been renting flats and houses for more than 12 years, 6 of those in the UK and the experience with this branch is definitely the worse of all. ...
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Jul 11,2017
Jul 11,2017
2
people found
this helpful
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Information for someone who is looking a house to rent.
I have been rented at least 12 houses in 7 years recently. I have never had any problem with taking care the house and cleaning it before moving house. Even though some of the landlords or an ...
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Jan 31,2017
Jan 31,2017
2
people found
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Absolutely appalling service from the manchester branch, they lost two sets of keys to our apartment, have left us without fire alarms for more than a month and a leaking washing machine, but can not get in to fix as the keys are lost. Will ...
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Comment on agent fees
Ridiculously expensive, keep increasing our rent every few months after telling us it would only be yearly and charges £90 every 6 months to renew our contract.
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Dec 30,2016
Dec 30,2016
3
people found
this helpful
this helpful
Incompetent management team and staff...they have absolutely no clue how to look after tenants. Leaders Manchester do not care at all as long as your paying your rent ...l have personally had promises made by leaders staff consecutively. I have complained an email to ...
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Comment on agent fees
No president l was made to pay £28 referencing fees some staff are telling me it's 23 some staff are telling me they have never heard of the charge.
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Oct 03,2016
Oct 03,2016
3
people found
this helpful
this helpful
The TDS states that after your tenancy your deposit should be released within 10 days, well, it took 3 months. I placed a court money claim on the internet and eventually they were forced to pay £60 extra for the claim cost. I emailed them lots of times ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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