65% sales valuation accuracy
100% sales fee satisfaction
May 01,2024
May 01,2024
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I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.
Our initial interactions were with letting agent Erick dos Santos, who demonstrated sexist behaviour. He refused to engage with me, preferring instead to liaise exclusively with my male partner. This was not only unprofessional but also disrespectful.
The day we were supposed to move in, we discovered that the flat was far from ready. It had not been cleaned, there was dampness on the walls covered by plaster, and no paint had been applied. Despite the fact that we had hired a moving van for the day, Erick did not seem apologetic or understanding of our situation. He claimed the property was 'habitable' and failed to acknowledge the additional costs we incurred due to the delay, as well as the additional distress.
Whilst he claimed to be looking into resolving the issues, Erick screened our calls for the rest of the day and never returned them. Even a visit to the Portico office yielded no help. This made for a very negative moving-in experience.
The move-out process was equally fraught with problems. Our tenancy agreement stated that our tenancy ended on September 10th. However, at the end of August, Portico informed us that our move-out date was October 10th, based on a clause in our tenancy agreement that we had no record of. We later found out that the page containing this clause had been shredded. Despite our efforts to understand the situation, Portico was unresponsive and could not provide any evidence supporting their claim.
As a result, we were forced to stay in the property one month longer than agreed. This was extremely inconvenient and added both unnecessary stress and costs to our move.
The final issue was regarding the return of our deposit. Despite leaving the property in good condition and professionally cleaned, Portico failed to advise us of any deductions within the timeframe stated in our contract. Natalie Banton, who was handling our deposit return, ignored our requests for our deposit to be returned. After proposed deductions were finally shared (after the timeframe stated in our contract), we disputed these, but our disputes were met with silence, for a period of 3 months.
It was only after involving The Tenancy Deposit Scheme (TDS) that our deposit was finally returned. Natalie's lack of communication, unwillingness to acknowledge our disputes of the proposed deductions and unwillingness to discuss the breach of contract was extremely frustrating. This came at a time when we urgently needed the return of our deposit to put towards our next home – the urgency of this was not acknowledged or respected.
In conclusion, our experience with Portico has been nothing short of a nightmare. They have shown a lack of professionalism, empathy, and clearly have no respect for tenants. I strongly discourage anyone from using their services.
Our initial interactions were with letting agent Erick dos Santos, who demonstrated sexist behaviour. He refused to engage with me, preferring instead to liaise exclusively with my male partner. This was not only unprofessional but also disrespectful.
The day we were supposed to move in, we discovered that the flat was far from ready. It had not been cleaned, there was dampness on the walls covered by plaster, and no paint had been applied. Despite the fact that we had hired a moving van for the day, Erick did not seem apologetic or understanding of our situation. He claimed the property was 'habitable' and failed to acknowledge the additional costs we incurred due to the delay, as well as the additional distress.
Whilst he claimed to be looking into resolving the issues, Erick screened our calls for the rest of the day and never returned them. Even a visit to the Portico office yielded no help. This made for a very negative moving-in experience.
The move-out process was equally fraught with problems. Our tenancy agreement stated that our tenancy ended on September 10th. However, at the end of August, Portico informed us that our move-out date was October 10th, based on a clause in our tenancy agreement that we had no record of. We later found out that the page containing this clause had been shredded. Despite our efforts to understand the situation, Portico was unresponsive and could not provide any evidence supporting their claim.
As a result, we were forced to stay in the property one month longer than agreed. This was extremely inconvenient and added both unnecessary stress and costs to our move.
The final issue was regarding the return of our deposit. Despite leaving the property in good condition and professionally cleaned, Portico failed to advise us of any deductions within the timeframe stated in our contract. Natalie Banton, who was handling our deposit return, ignored our requests for our deposit to be returned. After proposed deductions were finally shared (after the timeframe stated in our contract), we disputed these, but our disputes were met with silence, for a period of 3 months.
It was only after involving The Tenancy Deposit Scheme (TDS) that our deposit was finally returned. Natalie's lack of communication, unwillingness to acknowledge our disputes of the proposed deductions and unwillingness to discuss the breach of contract was extremely frustrating. This came at a time when we urgently needed the return of our deposit to put towards our next home – the urgency of this was not acknowledged or respected.
In conclusion, our experience with Portico has been nothing short of a nightmare. They have shown a lack of professionalism, empathy, and clearly have no respect for tenants. I strongly discourage anyone from using their services.
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Opening Hours
Address
Portico
178 King Street
Hammersmith,London
Greater London
W6 0RA
020 8563 0123
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 65% | 100% | £185,000 | £245,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 13 | 1 | 30 | 14 | 14 | 0 | 10 | 0 | 10 | 1 |
Areas covered
- W6
- W12
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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May 01,2024
May 01,2024
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I am writing this review to share my deeply disappointing experience with Portico estate agents. Throughout the entire process, from the sale of the property to move-in, move-out, and deposit return, we encountered numerous issues that caused significant distress.
Our initial interactions were with letting ...
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Apr 10,2024
Apr 10,2024
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Worst experience ever when getting my deposit back, it has been over 10 working days and they are unable to give an explanation as to why, communication is very limited and pretty much kept saying will be in touch tomorrow....
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Aug 21,2023
Aug 21,2023
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Great service and very helpful staff. Caroline from Portico has really helped to move the whole process efficiently and has helped to coordinate the purchase of the property at Hartswood Rd among different parties involved. We are very happy with the outcome and can wholeheartedly ...
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Nov 15,2020
Nov 15,2020
2
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Portico (Hammersmith) are terrible to deal with. They caused us problems from start to finish during our time renting. Communication started off great but then as soon as we signed the tenancy contract, they became impossible to get hold of! Any high reviews from tenants ...
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May 27,2020
May 27,2020
3
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A truly terrible experience from beginning to end. They did not adhere to our pre agreed terms. They did not clean the property for us, they argued that the previous tenants had told them they had cleaned it. However they charged the previous tenants for ...
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Apr 17,2020
Apr 17,2020
3
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Please do avoid this letting agent!!Before I even rented a studio, my viewing was cancelled twice based on the fact they(Rupa Vara, Portico Hammersmith) did not have the keys and an explanation, could not reach the landlord, and the tenant did not know ...
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Aug 31,2019
Aug 31,2019
2
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This company illegally trespassed in our flat. I granted them permission to enter our flat in our absence for viewings as long as we were informed of all appointments before hand. They repeatedly violated this condition. After two written warnings we set up a motion ...
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“Great customer service and communication from Spyridon during a tenancy renewal negotiation...... Very useful....”
Jun 19,2019
Jun 19,2019
1
people found
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this helpful
Spyridon handled some issues for me regarding my tenancy renewal. His advice, support and customer service was nothing short of excellent....
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Comment on agent fees
I’d prefer no renewal fee at all but this was lower than some agencies charge
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Nov 06,2018
Nov 06,2018
3
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We have just moved into our property 3 days ago and on the move in day noticed rats at the front door area, upon inspection we realized these rats were entering a room by the front door. On the day we viewed the property I assumed ...
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Jul 19,2018
Jul 19,2018
8
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Having just finished 3 years of tenancy with Portico, we have experienced awful service particularly at the end.
There have been many issues throughout our 3 year tenancy however the most unacceptable has been the handling of the deposit. Upon check-out they presented a check out inventory ...
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Comment on agent fees
Very expensive Feees
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Mar 02,2018
Mar 02,2018
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Chris has been an excellent agent for us throughout the whole process. He has is friendly, knowledgeable and has always been able to quickly and efficiently answer any questions that we've had and queries that we've had....
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Feb 23,2018
Feb 23,2018
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Chris has been a fantastic agent for us from start to finish. There was rarely a time when he was not available to answer a query from us promptly and accurately. On this basis, we always felt very well looked after. Particuarly post offer, he ...
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Comment on agent fees
Good
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Feb 16,2018
Feb 16,2018
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Chris was very informative and helpful and kept us updated through the whole moving in process, which was as smooth as anything. If you are looking to move and use Portico and have Chris as your agent i can assure you that you have everything ...
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Comment on agent fees
The agent fees are your average fees not to expensive
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Feb 16,2018
Feb 16,2018
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Christopher has been extremely helpful throughout all of my dealings with Portico and helped me to find the perfect flat! Christopher is very friendly and has made the whole experience really easy from start to finish. He has answered any queries I have had quickly ...
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Comment on agent fees
Reasonable.
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Nov 09,2017
Nov 09,2017
2
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I'm trying to reach and get a response from Portico since September. Previously the communication has been good, but since September it's dead silence. I already sent 3 follow up emails and extended the list of recipients with no answer at all.
This is annoying....
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Aug 08,2017
Aug 08,2017
1
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Yet again, Ms Ryan has renegotiated the lease with my tenants in a most timely and expeditious fashion. She has made the entire process painless and a pleasure....
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Comment on agent fees
High but worth it.
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May 11,2017
May 11,2017
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I have been with portico for over 2 years and I have to say the estate agent who handled my rental was excellent and professional. With regards to the lettings management I have only good things to say. All slight problems with my flat were dealt ...
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Jan 18,2017
Jan 18,2017
9
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We are renting flat through Portico which has a serious damp problem.There is mould on the walls and furnishing. After 3 months chasing for a resolution nothing has happened and the property manager refuses to return phone calls. We have put a fix in at ...
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N/A
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Nov 11,2016
Nov 11,2016
9
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I had been living in a house rented out by Portico for 2 1/2 years. My experience with them was always bad. My experience with Tembi Ryan was particularly bad, here are just some of the examples o poor customer service:
1. She provided our house with an ...
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Oct 08,2016
Oct 08,2016
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Great from start to finish- the only agent during our search who arrived on time to the viewing and really professional and helpful all the way until we moved in....
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Aug 24,2016
Aug 24,2016
9
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I am a current tenant who is having a very difficult time with the property management, the service is below the zero, i never expected there are people who has no mercy, i emailed them on Saturday that i have no water on my bathroom ...
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Aug 04,2016
Aug 04,2016
0
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We have been very happy and satisfied with the services provided by the two members of staff, Kayleigh Bates and Melissa Hughes. We would not hesitate to recommend Spencers in the future, especially if all staff are to the standard of Kayleigh and Melissa.
Thank ...
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Comment on agent fees
Reasonable
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Jul 22,2016
Jul 22,2016
0
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Tembi has been very efficient at sorting out my contract renewals. The information provided was clear and in good time so I could make a decision on what to do next without being rushed....
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Comment on agent fees
I feel I get a fair service for the fees.
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Jun 01,2016
Jun 01,2016
7
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Unfortunately I'm going to have to give only 1 star to this agency, as the promising beginning did not end up in a very warm welcome to my new home.
No professional cleaning had been done, the heating had been left on for days (no communication ...
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Comment on agent fees
Too expensive for the service.
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Nov 11,2015
Nov 11,2015
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Sam has been very helpful in assisting us to find a rental property in the last 2 weeks. He was a pleasure to work with, always very friendly, polite, and easily contactable. We are very happy....
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Aug 24,2015
Aug 24,2015
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Very friendly, efficient and professional service. Iffy in particular went out of her way to assist with matters. Would happily recommend....
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Jan 13,2015
Jan 13,2015
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We've been pleasantly surprised by the service from bushels in finding this property. For many years the dealings with estate agents has been a necessary evil in the rental market and ever increasing fees, a lack of honesty and total disinterest after they have your ...
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Comment on agent fees
Sorry. I don't think I'll ever be satisfied with tenant fees for renting properties. There's zero value to the tenent. You're basically paying them on behalf of the landlord and I think they've largely been developed to maximise an agents revenue from a captive audience who don't have a choice. Much like the ludicrous fees charged to landlords when tenants extend their tenancy.
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Oct 29,2014
Oct 29,2014
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I recently bought a flat from Bushells and have been extremely impressed by the Service provided.
My transaction in particular took a long time to process due to legal requirements, but Asha Lakhani from Bushells worked as a partner to solve all the obstacles that ...
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Sep 07,2014
Sep 07,2014
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Tembi (Marla), handled my property renewal very professionally and quickly. She found a way to make it work easily for me, since I live out of the country. Her communications were prompt and I really felt I was being given a lot of support. I ...
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Aug 29,2014
Aug 29,2014
0
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Excellent service from Christian and the people in the office. Bushells provided amazing support to us and I will gladly worked with them again....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11:01 AM 30/10/2017 by allAgents
