Apr 30,2024
Apr 30,2024
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people found
this helpful
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********** AVOID AT ALL COSTS ***********
I rented a flat in Bournemouth for 7 1/2 happy years and then these despicable people became involved.
This is what they call customer service:
50% of lights went out in property - 3 1/2 Months to get these fixed
Fault on a GAS Boiler - Sent a link to You Tube and said here's how you can fix it. when challenged their response was " Landlords prefer that Tenants resolve their own maintenance issues "
Demanded entry on a day that suited their schedule, when advised that tenant would not be available and offered alternative dates so that premises could remain secure and tenants property could remain secure they advised they were going to access on the day they wished access and that the tenants wishes did not matter.
Taps dripping in bathroom, reported November 2023 when reminder was sent in MARCH 2024 they issued a section 21 notice
Almost 3 weeks after vacating property deposit has not been returned and they are ignoring all emails possibly because they want to try to make up stories so that they can steal the deposit.
I would give MINUS 100 Stars if I could . These people are vile and are the worst people I have ever had the displeasure of having to suffer.
AVOID THESE PEOPLE AT ALL COSTS IF YOU WANT A COMFORTABLE LIFE IN A WELL MAINTAINED PROPERTY WHERE YOU CAN RELY ON A PROMPT RESPONSE TO ANY ISSUES, RELY ON PROPERTY BEING SECURE AND RELY ON YOUR PRIVACY
I rented a flat in Bournemouth for 7 1/2 happy years and then these despicable people became involved.
This is what they call customer service:
50% of lights went out in property - 3 1/2 Months to get these fixed
Fault on a GAS Boiler - Sent a link to You Tube and said here's how you can fix it. when challenged their response was " Landlords prefer that Tenants resolve their own maintenance issues "
Demanded entry on a day that suited their schedule, when advised that tenant would not be available and offered alternative dates so that premises could remain secure and tenants property could remain secure they advised they were going to access on the day they wished access and that the tenants wishes did not matter.
Taps dripping in bathroom, reported November 2023 when reminder was sent in MARCH 2024 they issued a section 21 notice
Almost 3 weeks after vacating property deposit has not been returned and they are ignoring all emails possibly because they want to try to make up stories so that they can steal the deposit.
I would give MINUS 100 Stars if I could . These people are vile and are the worst people I have ever had the displeasure of having to suffer.
AVOID THESE PEOPLE AT ALL COSTS IF YOU WANT A COMFORTABLE LIFE IN A WELL MAINTAINED PROPERTY WHERE YOU CAN RELY ON A PROMPT RESPONSE TO ANY ISSUES, RELY ON PROPERTY BEING SECURE AND RELY ON YOUR PRIVACY
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Lovett Estate Agents
455 Christchurch Road
Bournemouth
Dorset
BH1 4AD
01202 303044
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Apr 30,2024
Apr 30,2024
0
people found
this helpful
this helpful
********** AVOID AT ALL COSTS ***********
I rented a flat in Bournemouth for 7 1/2 happy years and then these despicable people became involved.
This is what they call customer service:
50% of lights went out in property - 3 1/2 Months to get these fixed
Fault on a GAS Boiler - ...
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read full review
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May 07, 2024
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Dear Stuart,
We appreciate you taking the time to share your feedback with us, although we are disheartened to hear about your negative experience.
Firstly, we would like to express our regret for any inconvenience caused by the maintenance issues you encountered during your tenancy. We understand how frustrating it can be when things aren't working correctly, and we assure you that we take all maintenance requests seriously.
Regarding the intermittent lighting issue back in 2022 our re ...
Feb 01,2018
Feb 01,2018
6
people found
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It's difficult not to wholeheartedly agree with Google's earlier reviewer, Willy Reuss, who concisely described Lovetts as: Terrible, terrible and terrible!!! Worst agency ever!! That reviewer posted his comments a year ago, and it seems their reputation has only slumped to new lows in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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No procedure available.
We appreciate you taking the time to share your feedback with us, although we are disheartened to hear about your negative experience.
Firstly, we would like to express our regret for any inconvenience caused by the maintenance issues you encountered during your tenancy. We understand how frustrating it can be when things aren't working correctly, and we assure you that we take all maintenance requests seriously.
Regarding the intermittent lighting issue back in 2022 our records show that a contactor attended within 7 days of the issue being reported. Unfortunately, they were unable to resolve the issue there and then meaning we had to pursue a more thorough investigation as well as landlord approval which lengthened the resolution timeline.
In relation to the boiler issue, we want to clarify that while some repairs may require professional intervention, we also provide guidance for simple fixes to empower tenants to address minor issues swiftly. Our team assessed that this was the correct approach on this occasion, due to the fault being a routine maintenance issue, and provided you with the resolution within 15 minutes of the issue being reported.
When scheduling property access, we always strive to accommodate our tenants' schedules and work with all stakeholders to make suitable arrangements. We regret any misunderstanding or inconvenience that may have occurred in this instance.
Regarding the deposit, our team have clearly communicated with you the correct checkout procedure which needs to be followed as all of our tenants’ deposits are held with the Deposit Protection Service (a government approved independent third party). We are not aware of any outstanding correspondence from you relating to the deposit and have responded to all of your emails. We are more than happy to discuss this with you further if you require any further guidance.
If you have any further concerns or if there's anything else you'd like to discuss, please don't hesitate to reach out to us directly at [email protected].
Thank you again for sharing your feedback and once again we apologise for any inconvenience you experienced during your tenancy.
Sincerely,
Lovett Team