33% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Apr 13,2013
Apr 13,2013
5
people found
this helpful
this helpful
One of the worst services I have ever used. My wife and I were shown around a property by an agent ("adam"). We were told that we could fax the application form and all relevant documents back to him, which we did the next day. Over the course of the next three weeks, we phoned the company 12 times to request an update and were either told by the receptionist that "daniel" would ring us back before the close of business (he never did), or on three occasions, she put us through to daniel, who told me that they were just "waiting for a document back from another applicant". He would not tell me why he had allowed multiple applications to be processed at the same time, and said that all he could tell me was that he would have a decision for me on x date. Each time, Daniel told me that "you will definitely have an answer on friday", or tuesday, etc. No calls were returned, leaving my wife and I in total limbo. We didn't want to have to withdraw from the application process and forfeit our fee (under their terms and conditions), but needed a property urgently as we had committed to rent our home out. My final contact with the company was on 13th April 2013 when once more, I rang up find out what was going on. The receptionist spoke to me abruptly and said she had tried to call me "loads of times". I asked her if she had left a message on my voicemail (and told her that I had had no missed calls, and could demonstrate this from call records). She then said "so are you withdrawing from the application process?". I politely and calmly told her that there was no way that I was going to pay the company any money. She then passed the phone over to adam, who in an even more abrupt tone, told me that he "never took my application seriously". I asked him why and also why no attempt was made to contact me. He said that we never paid the fee that he asked for. I informed him that neither himself, or any of his colleagues had requested the fee, despite me calling them at frequent intervals and asking what they needed from me. I should point out that both myself and my wife have an excellent credit history, and good salaries in excess of the national average, so paying the rent is not an issue. The company agreed to not take any money because "we never took it in the first place".
I have written this review as a warning to all prospective tenants planning on using the rent-smart.co.uk service (not to be confused with "rentsmart"). I will leave it up to you to decide what the intentions of the company were in this situation, but I personally am in no doubt that their intentions were far from honourable. I will never use this company again and am extremely thankful in hindsight, that I didn't rent a property though them.
I have written this review as a warning to all prospective tenants planning on using the rent-smart.co.uk service (not to be confused with "rentsmart"). I will leave it up to you to decide what the intentions of the company were in this situation, but I personally am in no doubt that their intentions were far from honourable. I will never use this company again and am extremely thankful in hindsight, that I didn't rent a property though them.
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Latest Reviews
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28th May 2014
reviewed by 'Karim'
13th Apr 2013
reviewed by 'dan'
Opening Hours
Address
Rent-Smart.co.uk
9 Manchester Road
Burnley,Manchester
Lancashire
BB11 1HQ
01282 459636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 33% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £450 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 1 | 4 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Jan 16,2021
Jan 16,2021
0
people found
this helpful
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I lived in this property a year now and all maintenance issues are resolved quickly and the rent price is right for the area...
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Feb 07,2019
Feb 07,2019
2
people found
this helpful
this helpful
I applied for a house paid the fees and waited for over a week. Then saw the said house had let on it through the internet. So I rang up and they said oh the landlord must have put that up, I'll get back to ...
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Oct 23,2016
Oct 23,2016
7
people found
this helpful
this helpful
If the option was there to have no stars then that's the rating I would have given! Truly shambolic excuse for an estate agents - honestly don't know where to start.
1. Lies - they are more than happy to lie to you about everything and ...
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Comment on agent fees
A bit steep, though not out of the ordinary. I do not agree with the fact they let more than one applicant apply and pay the fee without a refund if unsuccessful for reasons which do not relate to them.
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Apr 03,2015
Apr 03,2015
5
people found
this helpful
this helpful
Possibly the worst letting agents I have EVER come across.
I submitted my interest in and apartment and soon after was invited to a viewing. The apartment was a complete mess (not the agents fault, but the residing tenant who was moving out). Despite this ...
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May 28,2014
May 28,2014
4
people found
this helpful
this helpful
They are quick to take your money but not so fast to return it.
I left a property I rented through them six weeks ago and I am still awaiting the return of my deposit.
I have contacted them on a weekly basis and I ...
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Apr 13,2013
Apr 13,2013
5
people found
this helpful
this helpful
One of the worst services I have ever used. My wife and I were shown around a property by an agent ("adam"). We were told that we could fax the application form and all relevant documents back to him, which we did the next day. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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