Reading and Newbury, Reading, RG1
4.9/5, 73 reviews
95% recommended
95% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
97% lettings fee satisfaction
Northwood - Visit Our Website

“I found the Northwood team really proactive; ......”

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Apr 10,2024
Minithumbup
By: 'Valerie'
Apr 10,2024
0 people found
this helpful
I found the Northwood team really proactive; and also sympathetic in solving a recent difficult situation, and generally very helpful throughout all my interactions with them. They really went above and beyond my expectations. I am most grateful to Karola Kane and Karen Campbell and would also like to praise Karen Brown in maintenance. Really, I would give them ten stars out of five if I could - superlative service! And thank you.
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Opening Hours
Address

Northwood
89 London Street
Reading
Berkshire
RG1 4QA
0118 9520 810

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 95% 100% £225,000 £1,050,000
Lettings 100% 97% £440 £1,500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
20 0 21 1 21 1 5 0 2 2
Areas covered
  • RG1
  • Reading
  • RG2
  • Tilehurst
  • RG4
  • Calcot
  • RG6
  • RG7
  • RG8
  • RG14
  • RG17
  • RG30
  • RG31
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Members of
DPS SAGEagent
Latest Properties

No Properties

Images & Videos

“I found the Northwood team really proactive; ......”

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Apr 10,2024
Minithumbup
By: 'Valerie'
Apr 10,2024
0 people found
this helpful
I found the Northwood team really proactive; and also sympathetic in solving a recent difficult situation, and generally very helpful throughout all my interactions with them. They really went above and beyond my expectations. I am most grateful to Karola Kane and Karen Campbell and ...
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“I give 5 stars to Northwood and Victoria who ......”

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Nov 11,2023
Minithumbdown
Victoria
By: '8 Stirling House'
Nov 11,2023
0 people found
this helpful
I give 5 stars to Northwood and Victoria who I have been dealing with. I am new to the UK, moving from Dubai with family of 2 kids. Victoria has been very kind and helpful in all ways not just with my questions regarding the the property, ...
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“Everyone is very nice and work efficiently. S......”

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Aug 16,2023
Minithumbup
Lisa
By: 'Wai'
Aug 16,2023
0 people found
this helpful
Everyone is very nice and work efficiently. Service is very good....
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By: Mitch
Sep 15, 2023
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Thank you for the feedback. I'm pleased we were able to help. ...

“As a tenant, I dealt with different estate ag......”

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Jun 09,2023
Minithumbup
Lisa
By: 'Alexandra'
Jun 09,2023
0 people found
this helpful
As a tenant, I dealt with different estate agencies in Reading but Northwood agency in Reading is the best! Special praise and thank you to Lisa Ellis who deals promptly with any issues we report, and we feel like someone cares. Highly recommend!...
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“I had a very pleasant experience with Lisa, s......”

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Apr 06,2022
Minithumbup
Lisa
By: 'Jaffery'
Apr 06,2022
0 people found
this helpful
I had a very pleasant experience with Lisa, she was very helpful throughout the process and addressed any concerns I had. She went out of her way to make sure I get the keys to my new flat on time, would definitely recommend!...
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By: Mitch Mitchison
Apr 08, 2022
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Thanks Jaffery. I'll make sure Lisa is aware of your comments. ...

“Very happy with Northwood Reading Been with ......”

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Mar 21,2022
Minithumbup
Mitch
Sarah
By: 'Greg'
Mar 21,2022
0 people found
this helpful
Very happy with Northwood Reading Been with Mitch & Sarah for 7 Years In that time they serviced my properties as it were their own, trouble-free largely I had a few items along the way as a landlord does but were dealt with efficiently Happy to Recommend ...
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By: Mitch Mitchison
Mar 21, 2022
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Thanks Greg. It's been a pleasure working with you. Mitch ...

“Northwood are serious about great service!...”

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Mar 14,2022
Minithumbup
Lisa
By: 'Jordan'
Mar 14,2022
0 people found
this helpful
Lisa at Northwood has been fantastic and very patient with me (I can be quite demanding..). Thank you to the Team at Northwood for a brilliant and seamless experience getting into my first new home!...
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By: Mitch Mitchison
Mar 16, 2022
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Thanks Jordan. Lisa will be pleased to hear that you were happy with what she did for you. Mitch ...

“Outstanding customer service...”

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Mar 08,2022
Minithumbup
Jenni
By: 'Libin'
Mar 08,2022
0 people found
this helpful
I received amazing service received from Jenni. I had a maintenance issue with my property and the way the situation was dealt with and rectified was outstanding. Jennie gave me several options that would suit my property, she was very patient and went above and ...
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By: Mitch Mitchison
Mar 16, 2022
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Thanks for your comments Libin. I'm pleased Jenni was able to assist. Mitch ...

“Moved in late December, and was pleasantly su......”

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Mar 02,2022
Minithumbup
Lisa
By: 'Sami'
Mar 02,2022
0 people found
this helpful
Moved in late December, and was pleasantly surprised at how easy it was communicate to the estate agents and how friendly as well as helpful they were, having previously dealt with one of the worst property management groups moving with northwood was amazingly easy and ...
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By: Mitch
Mar 03, 2022
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Thanks Sami. I'm pleased we were able to move your move-in pleasant. I'll make sure Lisa and the team are aware of your comments. Much appreciated. Mitch ...

“Everything was so nice, the flow of the viewi......”

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Mar 01,2022
Minithumbup
Robert
By: 'Francheksa'
Mar 01,2022
0 people found
this helpful
Everything was so nice, the flow of the viewing is very well, the property is one of the best and also its people in the company...
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Attachments

Review file
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“Thank you Lisa!...”

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Feb 28,2022
Minithumbup
Lisa
By: 'Megan'
Feb 28,2022
0 people found
this helpful
Lisa from Northwood Estate agents Reading has been incredible! She has made the entire process, from booking a viewing at our new home to checking in, so easy and alleviated so much of the stress that comes with moving house. Myself and my partner couldn’...
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By: Mitch
Mar 01, 2022
View all comments (1)
Thanks Megan. I'm pleased we were able to help make your move-in less stressful. I'll make sure Lisa is aware of your comments. Mitch ...

“5 star letting agent...”

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Feb 09,2022
Minithumbup
Sarah
By: 'Will'
Feb 09,2022
0 people found
this helpful
I've moved flat/city roughly 5 times in the past 2 years and Northwood stands out as one of the best letting agents I've worked with. Friendly and very accommodating!...
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“Northwoood is way better than big brand Estate agents....”

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Feb 08,2022
Minithumbup
Paul
Livvie
By: 'Krish'
Feb 08,2022
0 people found
this helpful
We had a fabulous experience in dealing with Northwood. Paul was extremly patient in dealing with our requests for multiple viewings, meetings with prospective builders for their inspection and quotes. His office coordinated very efficiently and provided all necessary information without any delay for the ...
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“A hand-held approach from Paul when selling m......”

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Feb 08,2022
Minithumbup
Paul
By: 'Sarah'
Feb 08,2022
0 people found
this helpful
A hand-held approach from Paul when selling my Dad's house. He has been approachable, helpful and professional throughout. Nothing has been too much trouble. A big thank you and recommendation from me....
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“This is the 1st time i have purchased and sol......”

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Nov 24,2021
Minithumbup
Paul
Livvie
By: 'Jennie'
Nov 24,2021
0 people found
this helpful
This is the 1st time i have purchased and sold a house through an estate agent. I found Paul and his colleagues very helpful and understanding, as at times i asked quite a few questions. At times things didn't go to plan, but Paul always ...
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“Paul was very professional and helpful throug......”

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Nov 24,2021
Minithumbup
Paul
By: 'Svetlana'
Nov 24,2021
0 people found
this helpful
Paul was very professional and helpful throughout the whole process, even though it was a bumpy process. Before I thought it doesn't matter what estate agent you use, but now I know it does, and Paul made a big difference to our move from start ...
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“Exceptional service, second to none! Professi......”

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Sep 10,2021
Minithumbup
Paul
Livvie
By: 'Andrea Thomas'
Sep 10,2021
0 people found
this helpful
Exceptional service, second to none! Professional, polite, caring, considerate, flexible, understanding, reliable, punctual, discreet… and with a good dose of humour! Two minor things went slightly wrong, but once addressed, they were instantly solved and full apologies were issued. Highly commendable!...
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“Paul, Mitch, Livvie & all the team at Northwo......”

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Jun 15,2021
Minithumbup
Livvie
By: 'Paula'
Jun 15,2021
0 people found
this helpful
Paul, Mitch, Livvie & all the team at Northwood are great. Best agents I've ever used. Highly recommended, no, pressure, not the usual pushy over confident agents in the area....
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“Northwood were friendly, helpful and effective...”

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May 28,2021
Minithumbup
Paul
By: 'Stephen'
May 28,2021
0 people found
this helpful
Northwood were friendly, helpful and effective in achieving our sale. Paul Surtees provided good local knowledge, and moved the sales process forward with tact and persistence. Our thanks to Northwood and to Paul....
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“Paul recently sold a property for me. He was ......”

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May 15,2021
Minithumbup
Paul
Livvie
By: 'Donna Toomey'
May 15,2021
1 people found
this helpful
Paul recently sold a property for me. He was fabulous the whole way through, keeping us up to date and always available when we needed him. I wouldn’t hesitate to recommend Northwood due to his professionalism and first class conduct throughout the whole transaction....
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“I cannot praise Paul Surtees at Northwood hig......”

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May 14,2021
Minithumbup
Paul
Livvie
By: 'John'
May 14,2021
0 people found
this helpful
I cannot praise Paul Surtees at Northwood highly enough. My property was in a long chain but he seemed to be the only person who genuinely cared about getting the best outcome for me throughout. I've been underwhelmed by estate agents in the past but ...
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“Paul Surtees handled the sale of my property ......”

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May 14,2021
Minithumbdown
Paul
Livvie
By: 'Jacqui'
May 14,2021
1 people found
this helpful
Paul Surtees handled the sale of my property which wasn't the easiest of transactions to say the least. The whole process was handled with completion professionalism throughout. I would thoroughly recommend Northwood to anyone who was considering selling or buying a house. Thank you Paul....
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“Absolutely delighted with the service receive......”

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May 07,2021
Minithumbup
Paul
Livvie
By: 'Karen'
May 07,2021
1 people found
this helpful
Absolutely delighted with the service received from Paul Surtees & the sales team at Northwood. I was representing my son and daughter in law who live in Australia and wanted to sell their UK home. Nothing was too much trouble for Paul and with his help ...
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“Excellent service from Paul and his team at t......”

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Apr 28,2021
Minithumbup
Livvie
Paul
By: 'Willims'
Apr 28,2021
1 people found
this helpful
Excellent service from Paul and his team at the Tilehurst Office. Kept informed through the whole process. Thank you Paul and your Team...
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“Despite handling parties in three separate ti......”

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Mar 31,2021
Minithumbup
Lisa
By: 'Imogen'
Mar 31,2021
0 people found
this helpful
Despite handling parties in three separate timezones, our agent was polite, efficient, and knowledgable throughout. The move-in was speedy and organised....
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“Smooth, quick and transparent....”

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Mar 30,2021
Minithumbup
Lisa
By: 'Challas'
Mar 30,2021
0 people found
this helpful
Smooth, quick and transparent. We were new to the country and hunting for a rental and in a hurry. This was just our second shortlisted rental and here we are in the property and writing this review. Kudos to team Northwood and Lisa in specific....
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“From the offset we knew we were in safe hands......”

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Mar 16,2021
Minithumbup
Lisa
By: 'Thom'
Mar 16,2021
0 people found
this helpful
From the offset we knew we were in safe hands. Lisa was incredibly engaging during our view; her attitude showed she cared about the property, and the potential new tenants. Even after the viewing, she continued to go above and beyond in communication; she was ...
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“Both Paul and Livvi were excellent and I wou......”

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Mar 15,2021
Minithumbup
Paul
Livvie
By: 'Dave'
Mar 15,2021
1 people found
this helpful
Both Paul and Livvi were excellent and I would recommend them to anyone who asked me. Thank you to you both....
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“We had a great deal of support and help in bu......”

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Mar 11,2021
Minithumbup
Paul
Livvie
By: 'Richard'
Mar 11,2021
1 people found
this helpful
We had a great deal of support and help in buying our property. Due to the Covid situation things did get delayed as expected but Paul Surtees handled things with a great deal of calmness and professionalism. When we wanted to come and see the ...
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“Excellent. Paul from Tilehurst office is bril......”

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Mar 05,2021
Minithumbup
Paul
Livvie
By: 'Elena'
Mar 05,2021
1 people found
this helpful
Excellent. Paul from Tilehurst office is brilliant. Highly recommended. Very smooth selling process. If there were any problems he was the first one to act on it....
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By: Mitch Mitchison
Mar 08, 2021
View all comments (1)
Thanks Elena. I'm pleased to hear Paul and the team looked after you. ...
Staff picture Paul
(21)
Staff picture Livvie
(18)
Staff picture Mitch
(17)
Staff picture Sarah
(15)
Staff picture Lisa
(11)
Staff picture Robert
Staff picture Jenni
(1)
Staff picture John
Staff picture Nick
Staff picture Julie

Landlord Fees

Full Management Service
14.4% (inc. VAT), On Completion (Fees are negotiable)

We charge a monthly commission for the ongoing management of your property

Last updated on 18/12/2020, 3:45 PM by James Underwood

Pending
3% (inc. VAT), On Completion (Fees are negotiable)

Last updated on 18/12/2020, 4:52 PM by James Underwood

Pending
0% (inc. VAT), On Completion (Fees are negotiable)

No Fees, No Commissions. Get in touch to see whether your property qualifies.

Last updated on 18/12/2020, 4:54 PM by James Underwood

Tenant Find Only
60% (inc. VAT), On Completion (Fees are negotiable)

If you simply want us to find a tenant for your property, we will charge you a one-off fee. This fee covers all the cost of advertising, finding a tenant, undertaking references and drawing up agreements etc.

We will charge you a separate fee for drawing up the inventory. This will depend on the size of the property.
A fee for protecting the tenant’s deposit may be charged separately to cover our costs.

Last updated on 18/12/2020, 3:47 PM by James Underwood


Vendor Fees

Overall Fees
1.2% (inc. VAT), On Completion (Fees are negotiable)

We offer a fully comprehensive sales service and pride ourselves on a high quality level of customer service. Therefore, we see a huge value in our service. Our fees are not the cheapest but you certainly get what you pay for.

Last updated on 18/12/2020, 3:27 PM by Paul Surtees


Tenant Fees

Holding Deposit (per tenancy)

Maximum of 1 weeks rent (per tenancy)

This fee is non-refundable should you decide not to progress your application/sign your tenancy agreement within 15 Calendar days (unless otherwise mutually agreed) or if you have given false/misleading information on the application form or any applicant fails a Right to Rent check.
It will be returned to you in the event the landlord is unable to proceed

Last updated on 18/12/2020, 3:32 PM by Sarah Dobson

Tenancy Deposit

For English Properties:
Payment of interest for the late payment of rent 3% above Bank of England base rate.

Last updated on 18/12/2020, 3:33 PM by Sarah Dobson

Change of Sharer
£50 (inc. VAT), On Completion

per replacement tenancy or any reasonable costs incurred if higher:
To cover the costs associated with amending the tenancy agreement to reflect the change.

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Pending
£50 (inc. VAT), On Completion

To cover agents costs in contacting landlord, taking landlord instructions & preparations of new contracts (if required) & system adjustments.

Last updated on 18/12/2020, 3:34 PM by Sarah Dobson

Early Termination

If authorisation is given allowing you to vacate the premises before the expiration of any tenancy agreement, you may be liable for the following:

i) Rent up to the date on which the premises are re-let or the expiration of the tenancy agreement, whichever is the sooner
ii) Council tax, water rates, gas and electricity charges along with any other bills which are your responsibility under the tenancy agreement up to the date the premises are re-let, or the expiration of the tenancy agreement, whichever is the sooner
iii) There will be a charge, if appropriate, for the landlord’s costs for re letting the property.
iv) These costs will be no more than the maximum amount of rent outstanding

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Permitted Payments

Any other permitted payments not included above, for breaches of contract or under the relevant legislation including contractual damages.
Please note: Should you report a maintenance issue with the property and a contractor is called out and their investigations find that the fault has been caused by the tenant/s or an associate of the tenant/s, or alternatively no fault exists, any cost for this call out will be the responsibility of the tenant/s. Northwood reserve the right to deduct any unpaid monies from the deposit.

Last updated on 18/12/2020, 3:35 PM by Sarah Dobson

Pending
9.6% (inc. VAT), On Completion

We charge a monthly commission for the ongoing collection of the rent for your property.

Last updated on 18/12/2020, 3:44 PM by James Underwood

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

If you have cause to complain about any aspect of the service you have received from the team at Northwood Reading, please contact us via email or telephone in the first instance and ask to speak with the local director, Brian Mitchison (known as Mitch). If Mitch is unable to resolve your complaint, the full Complaints procedure is listed on our website at http://www.northwooduk.com/complaint-handling-procedure
Last updated at 11:56 AM 05/07/2018 by allAgents

Awards won by Northwood, Reading RG1 4QA



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Northwood

Branch - Reading and Newbury, Reading, RG1