100% lettings valuation accuracy
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Apr 09,2024
Apr 09,2024
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Unprofessional and rude with no respect for people's time.
On 2nd April, I called to arranged a viewing with this agent to view a property on Longbridge Road in Barking.
When speaking to the agents they insisted they could only accommodate a viewing at 1pm on Saturday 6th April. I had tried to enquire about alternative times due to other commitments but they insisted on this day and time so I relented and agreed to re-arrange my other plans.
On the day of the viewing my partner and I had already travelled to Barking (from South East London!) 30 minutes before to accommodate the viewing and allow time to get to the property from the station. About 25 minutes before the scheduled viewing time, I was suddenly notified by text that our viewing had been "rescheduled" to 5pm on Monday 8th April due to the agents not having the keys. No apology for the inconvenience or late notice. No question around our availability to accommodate this new time. No acknowledgement of the fact that they had been the ones who had insisted on this day and time in the first place and caused us to change our plans for it. The text came from Izel and asked us to respond confirming we would be there at 5pm on the Monday.
I responded to the text from Izel saying that it was frustrating to be notified with such short notice, and asked in future that we be given more notice as we had travelled to get there already. I also stated we wouldn't be able to get back there before 6pm on Monday due to work commitments. Izel did not reply.
On Monday 8th April, approximately 4:20pm, I received another text message from Izel stating that the appointment they had scheduled for 5pm (despite me previously telling them we couldn't be there till 6pm) had now been "rescheduled" again to Wednesday 10th April at 5pm due to still not having keys. Again, no acknowledgement of the short notice, no checking our availability. Izel had also seemingly not even acknowledged my response stating that we weren't available till 6 nor made any attempts to be accommodating, especially in light of how much we'd already been messed about. Had we accepted that 5pm appointment, we would have been well on our way to travelling to it, only to be cancelled on again.
At this point I had completely had enough. I sent back a reply stating exactly how unprofessional and disrespectful of people's time this was, and asking to have our appointment cancelled and my details removed from Haart systems. If this is how they treat prospective tenants before they've even viewed a single property, I have very little hope that they will be even remotely efficient or responsive as property management. I would not want to deal with this throughout the course of a tenancy.
I have now started to receive a number of marketing messages from other Haart agents about properties in areas we never even expressed an interest in, despite me specifically asking for my details to be removed from their systems. So I'm now in the process of reporting Haart for not adhering to GDPR.
This was my first time dealing with this agency and it will be my last. If you are a landlord who's property is listed with Haart in Ilford, and you're wondering why your property is sitting empty, consider that they are likely driving potential tenants away with a complete lack of consideration, respect or even common courtesy. Deal with this branch at your own peril.
On 2nd April, I called to arranged a viewing with this agent to view a property on Longbridge Road in Barking.
When speaking to the agents they insisted they could only accommodate a viewing at 1pm on Saturday 6th April. I had tried to enquire about alternative times due to other commitments but they insisted on this day and time so I relented and agreed to re-arrange my other plans.
On the day of the viewing my partner and I had already travelled to Barking (from South East London!) 30 minutes before to accommodate the viewing and allow time to get to the property from the station. About 25 minutes before the scheduled viewing time, I was suddenly notified by text that our viewing had been "rescheduled" to 5pm on Monday 8th April due to the agents not having the keys. No apology for the inconvenience or late notice. No question around our availability to accommodate this new time. No acknowledgement of the fact that they had been the ones who had insisted on this day and time in the first place and caused us to change our plans for it. The text came from Izel and asked us to respond confirming we would be there at 5pm on the Monday.
I responded to the text from Izel saying that it was frustrating to be notified with such short notice, and asked in future that we be given more notice as we had travelled to get there already. I also stated we wouldn't be able to get back there before 6pm on Monday due to work commitments. Izel did not reply.
On Monday 8th April, approximately 4:20pm, I received another text message from Izel stating that the appointment they had scheduled for 5pm (despite me previously telling them we couldn't be there till 6pm) had now been "rescheduled" again to Wednesday 10th April at 5pm due to still not having keys. Again, no acknowledgement of the short notice, no checking our availability. Izel had also seemingly not even acknowledged my response stating that we weren't available till 6 nor made any attempts to be accommodating, especially in light of how much we'd already been messed about. Had we accepted that 5pm appointment, we would have been well on our way to travelling to it, only to be cancelled on again.
At this point I had completely had enough. I sent back a reply stating exactly how unprofessional and disrespectful of people's time this was, and asking to have our appointment cancelled and my details removed from Haart systems. If this is how they treat prospective tenants before they've even viewed a single property, I have very little hope that they will be even remotely efficient or responsive as property management. I would not want to deal with this throughout the course of a tenancy.
I have now started to receive a number of marketing messages from other Haart agents about properties in areas we never even expressed an interest in, despite me specifically asking for my details to be removed from their systems. So I'm now in the process of reporting Haart for not adhering to GDPR.
This was my first time dealing with this agency and it will be my last. If you are a landlord who's property is listed with Haart in Ilford, and you're wondering why your property is sitting empty, consider that they are likely driving potential tenants away with a complete lack of consideration, respect or even common courtesy. Deal with this branch at your own peril.
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Latest Reviews
9th Apr 2024
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30th Aug 2023
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21st Jul 2023
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20th May 2023
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7th Jun 2022
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 40% | £1,100 | £1,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 2 | 3 | 9 | 2 | 9 | 0 | 1 | 2 |
Areas covered
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Apr 09,2024
Apr 09,2024
0
people found
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Unprofessional and rude with no respect for people's time.
On 2nd April, I called to arranged a viewing with this agent to view a property on Longbridge Road in Barking.
When speaking to the agents they insisted they could only accommodate a viewing at 1pm ...
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Oct 24,2023
Oct 24,2023
1
people found
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This agency in ilford terribly has worst customer response and services, they don't check property before handovering to to customer, and even if the customer request they don't response properly. and no matter how urgent the issue is you'll have to wait for that employee ...
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Aug 30,2023
Aug 30,2023
0
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I had the pleasure of meeting Jazz Rai, residential sales manager, at the Ilford branch regarding a property valuation. Jazz was extremely helpful and enthusiastic in relation to her marketing advice and clearly had a good working knowledge of the local area and property prices. ...
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Jul 21,2023
Jul 21,2023
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Jazz worked with us at the Ilford branch, and made selling our house from afar a straightforward and easy process.
Thanks :)...
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Jul 21, 2023
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Thank You Alison for the 5 star review, wish you all the best, haart sale team ...
May 20,2023
May 20,2023
0
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I wanted to say a big thank to Haart for their professionalism and dedication in selling my property. From day one the team kept me informed on the progress, Jags, Jas, bhupinder were always on hand. Jags was my main contact and was outstanding, I ...
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Jun 07,2022
Jun 07,2022
0
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we recommend Sadiq for his services as an agent.
since 2020 we are with him and he always meets our requirements and solves them in the best possible time
and when he comes to inspect the house he is very kind and respectful....
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Feb 18,2021
Feb 18,2021
0
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As my parents' executor, I was tasked with completing IHT and part of this process was to request quotes from a number of agents. Haart were one of the chosen few. Gero met with us and from the time he walked through the front door, ...
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Jan 15,2020
Jan 15,2020
0
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I was extremely happy with the services of Haart
Rizwan Hanif has been fantastic. He and the team are very knowledgeable and go above and beyond to deliver value. I know I can count on them to resolve issues swiftly.
TARIQ AFZAL...
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Aug 29,2019
Aug 29,2019
0
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Fantastic bunch of people in this office, during the purchase of my property, Jag and Gerro have been fantastic throughout the process, very honest and helpful, ultra professionals.
I wish them all the best....
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Aug 28,2019
Aug 28,2019
0
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40 A Richmond road , let wrong , managed wrong . Poor management from start to end including the ilford branch who let it and HAART property management to managed it , 3 weeks before boiler worked and washing machine issue was resolved - tks to ilford branch to check it ...
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Jul 02,2019
Jul 02,2019
0
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I would like to say a big thank you to Haart Ilford especially Jagdeep for the excellent service and helping me complete the dream move. Jags was excellent, he is professional and knows what he is doing. Both viewings were accompanied by himself and I ...
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Nov 01,2018
Nov 01,2018
0
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First time buying a property from Haart and Riz gave fantastic customer service, explained the whole process, easy to communicate with and push the purchase to complete a week early....
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Jul 19,2018
Jul 19,2018
0
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Going from past experience it was really lovely just dealing with one person during the whole process. Dealing with Raheel Ahmed was a great pleasure and he was very professional, from the offset Raheel and his team accompanied all viewings which took a load of ...
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Comment on agent fees
Good
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“Raheel was extremely helpful, the purchase took some time but at all times Raheel kept calm and collective. Always happy go lucky amazing to work wid....”
Jun 25,2018
Jun 25,2018
0
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Considering this purchase was a tough one due to the vendors going through a divorce case. However Raheel was extremely helpful, always willing to help, support and advise, always calm and collective.
Which made me feel in safe hands and made me feel relax from ...
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“I recently purchased a property through Haart. My experience was extremely positive and would strongly recommend Haart to anyone looking to purchase...”
Apr 24,2018
Apr 24,2018
1
people found
this helpful
this helpful
I recently purchased a property through Haart. My experience was extremely positive and would strongly recommend Haart to anyone looking to purchase a property. Many thanks to Ridwan & Ahmed for providing us with an excellent service and making the process of purchasing our first property ...
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Apr 25, 2018
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Hi Khalid,
Thank you very much for your glowing review of our Ilford team. We're happy to hear your experience was positive and that it'll be a recommendation.
Regards
Ross ...
Mar 17,2018
Mar 17,2018
1
people found
this helpful
this helpful
The team kept us informed throughout the difficult process of property purchase and gave us valuable advice on numerous occasions....
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Comment on agent fees
good
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Mar 17, 2018
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Dear Peter,
Thank you for taking the time to leave us feedback. We are delighted you are pleased with the service you received whilst buying your property. Thank you again for your star rating!
Regards
haart Ilford ...
Oct 29,2017
Oct 29,2017
0
people found
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Thank you, Ridwan Hanif, for all your support and patience throughout this process of buying our first home. Davide and I are happy with how you dealt with the seller and their solicitor and we are happy to recommend you and Haart agency to anyone ...
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Mar 09, 2018
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Hi there,
Thanks for your kind words and thank you for the 5-star feedback.
Have a wonderful day,
Regards
Ross ...
Aug 02,2017
Aug 02,2017
0
people found
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this helpful
I have recently sold my property in Ilford and I am extremely satisfied to have chosen Haart.
Gero, the branch director, was nothing less than topnotch throughout the whole process, together with Jagdep, Riz and Ahmed.
This is a team of experienced, reliable, pro-active and ...
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Comment on agent fees
The fees are competitive and reflective of the high standard quality service provided
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Aug 02, 2017
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Thank you so much for leaving such a great review! It's been a pleasure dealing with the sale and purchase of your property and wish you all the best in your new home. Gero ...
Jun 13,2017
Jun 13,2017
0
people found
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I have just had a property sold by Haarts, I would like to thank Raheel at the Ilford branch for the support and professionalism that he showed me from the beginning of the sale, until the day of completion, he continuously updated me and went ...
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Apr 21,2017
Apr 21,2017
0
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I had the unfortunate time of losing my mum back in November 2016 and contacted Haart in ilford to help me with the process of selling my mothers house, Branch Manager Gero La Lomia came round to explain the process and what it would cost me, ...
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Comment on agent fees
Very reasonable
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Apr 24, 2017
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Hi Mr J Hughes,
Thank you for your kind review of our Ilford branch, we're pleased to hear they delivered a professional well communicated service when selling your mother's house. We will pass this feedback on.
Regards
Ross ...
Dec 03,2016
Dec 03,2016
1
people found
this helpful
this helpful
Big thank you for the professional service provided by Riz and Gero for a long awaited first time purchase. They kept us informed of the chain's activities and ensured the process progressed smoothly and completed on time....
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Comment on agent fees
N/A
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Dec 05, 2016
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Hi Musa,
Thank you for your kind review of our Ilford branch, we're pleased to hear you received a professional service and that you were kept informed and also had a smooth service. We will pass this feedback on.
Regards
Ross ...
Dec 02,2016
Dec 02,2016
0
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Excellent service.
Good communication
Nice guy
I recommend the haart agency and sadiq patel to rent a house.They have a professional team...
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Comment on agent fees
Verry good agent.
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Dec 02, 2016
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Hi C Gabriel,
Thanks for your kind review of our Ilford branch. We're pleased to hear you received an excellent service and that they provided good communication throughout. We will pass this feedback on.
Regards
Ross ...
Nov 23,2016
Nov 23,2016
0
people found
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From my recent purchase of my property I found the staff not only to be extremely friendly but also very professional who provided me with excellent service throughout the process. I found everyone very approachable and helpful and would like to say a big THANK ...
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Comment on agent fees
The fees for selling of my property through another branch of Haart was a little more than average I thought but still reasonable considering how effective they have been
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Nov 23, 2016
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Hi Arif,
Thank you for your kind review of our Ilford branch. We're pleased to hear they delivered a friendly, professional and excellent service throughout. We will pass this feedback on.
Regards
Ross ...
Apr 12,2016
Apr 12,2016
1
people found
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this helpful
absolutely disgusting agents. have no sense of respect or any sort of aim towards maintaining customer service. phoned them several times , most of the time being told i have been put through to head office or support, despite phoning ilford branch. asked about two properties ...
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What agent could do to change your mind?
naAttached Filesnbsp;
Comment on agent fees
na
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Apr 12, 2016
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Hi there,
We're very sorry to hear about your poor experience with our Ilford branch. Please get in touch with our customer experience team asap at [email protected] so we can hopefully work to resolve this for you? Regards, Ross ...
Sep 23,2015
Sep 23,2015
1
people found
this helpful
this helpful
haart has failed as agents in every way they have put people in my house that from day one was wrong and was scamming me
£3000 in unpaid money and i have been fcced to spend over £3000 in repairs and i cant even get them out ...
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What agent could do to change your mind?
just dont there job what ever that is help the teanted in troubleAttached Filesnbsp;
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Sep 23, 2015
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(1)
Hi John
I believe we have responded to your review on another site. We are very sorry to learn that your tenants who were adequately referenced have not kept up to date with their rent although unfortunately this is beyond our control.
We are aware that we have been in contact with you to explain this. Should you wish to contact us about this please feel free to email us at [email protected].
Kind regards
Melanie Smith
Customer Relations Manager ...
May 08,2015
May 08,2015
0
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Acting as an executor of a close friend is stressful enough but when you also have a severe heart condition selling a property becomes more than you feel you can cope with. how grateful I was to leave every thing to Asha Kaur sales manager ...
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May 27, 2015
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(1)
Hi C S Gentry,
Thank you so much for taking the time to write about your experience. We are really pleased to hear about the service Asha and team provided.
All the best for the future,
Melanie Smith
Customer Relations Manager ...
Feb 27,2015
Feb 27,2015
0
people found
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this helpful
I found that Haart staff are very help full and polite to deal with the customer, also very hard working
to show the property to the customers. I would highly recommend the HAAR company for sale and
buy the property....
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Comment on agent fees
agent fee was reasonable
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Mar 05, 2015
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(1)
Hi Mohammad
Thank you for your review. We're really pleased to hear about your experience and the good service you received from our Ilford team.
Many thanks
Melanie Smith
Customer Relations Manager ...
Oct 19,2014
Oct 19,2014
1
people found
this helpful
this helpful
I had so many problems with the Haart Ilford branch! Right from signing the tenancy agreement to moving out they were a big headache. First of all they kept making mistakes on the forms which made the process even longer. Then finally when I actually ...
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Oct 30, 2014
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Hello
I am really sorry to hear about these issues. If we can be of any further assistance please don't hesitate to contact us at [email protected]
Many thanks,
Melanie Smith
Customer Relations Manager ...
Jul 11,2014
Jul 11,2014
0
people found
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this helpful
The form acted professionally and answered all questions promptly. They kept me advised of the progress of the matter in it's entirety and I was quite satisfied with the overall service which I received. They took meter readings twice for me which was very helpful....
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Jul 15, 2014
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Dear Michael,
Thank you for taking the time to write this review. We are pleased to hear about your positive experience with us. All the best for the future!
Melanie Smith, Customer Relations Manager. ...
Jun 26,2014
Jun 26,2014
1
people found
this helpful
this helpful
I sold my house in 57 days with Haart of Ilford.
I called in Haart on the 17th April and spoke to Asha. Myself and my son sat down with Asha and explained that we wanted a quick and stress free sale transaction. The sale was ...
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Jul 08, 2014
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Dear Valerie G,
Thank you for taking the time to write this review. We are so pleased to hear about your positive experience with us.
All the best for the future!
Melanie Smith, Customer Relations Manager. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 5:36 PM 21/03/2018 by Haart Ilford
