Apr 08,2024
Apr 08,2024
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I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was being emailed every week asking to exchange by the end of the month. In the UK, the standard timeline between viewing a property and putting an offer in to completion is 3 months, sometimes it can be longer depending on the chain. The family I was buying from were hoping to purchase a new build that Lanes were managing, so I was pressurized constantly and threatened repeatedly by their staff that if I didn't complete by a certain date, they'd relist their property. I'd like to reiterate there was no break down of the chain on my side, my buyer of my property just had a slight delay in receiving her funds, but it was all under control.
In March, when my solicitor had repeatedly informed Lanes that we would not be holding anything up with the sale, Lanes decided to inform the vendor that my side of the chain had fallen through and it resulted in the vendor who relisting the property I wanted to buy.
After complaining on the phone to Lanes, I was dealt with so poorly, this agent has no clue about customer service and I would highly avoid selling or purchasing through them!
I will never go near them again.
In March, when my solicitor had repeatedly informed Lanes that we would not be holding anything up with the sale, Lanes decided to inform the vendor that my side of the chain had fallen through and it resulted in the vendor who relisting the property I wanted to buy.
After complaining on the phone to Lanes, I was dealt with so poorly, this agent has no clue about customer service and I would highly avoid selling or purchasing through them!
I will never go near them again.
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Opening Hours
Address
Lanes Property Agents
2 Market Street
Hertford
Hertfordshire
SG14 1BN
01992 582000
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 0 | 1 | 0 | 1 | 2 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Oct 29,2024
Oct 29,2024
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We have just sold our house with Lanes Estate Agents, Hertford. I would highly recommend the Agents professional approach to what at times was challenging for everyone involved. Kevin and the team were always in touch and prepared to go the extra mile to make ...
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Sep 16,2024
Sep 16,2024
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I wanted to be able to leave a good review of Lanes after the completion of my first property purchase, but alas, it only took a couple of days for the dishonest, deceitful, and outright unethical practices of this business to come to light.
Our ...
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Apr 08,2024
Apr 08,2024
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I had a really awful experience buying a property through Lanes estate agents in Hertford. Their staff are not trained properly, their way of working is by harassing and bullying the client. I purchased a property in Hertford in December and by January, I was ...
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Jun 09,2023
Jun 09,2023
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Do not in anyway buy via this Estate Agent on a new build property; please it really is not worth it regardless of the condition of the property. They quickly get you to exchange to hold your money and then they pull the contract from ...
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Jan 15,2021
Jan 15,2021
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I was strung along by these guys when my sale had clearly fallen through and they were trying to keep me on board and find another buyer for me. I hate being lied to and once I realised i switched to another estate agent....
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Jun 14,2019
Jun 14,2019
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Over the six odd weeks buying our new to us, Home, We found that the staff, Marc, Paige, and Clair, were of great help in speeding the sale along.
Well done to you all, Thank You....
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Comment on agent fees
We were buying, so this didn't arise.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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