0% lettings valuation accuracy
29% lettings fee satisfaction
Apr 17,2013
Apr 17,2013
1
people found
this helpful
this helpful
Disappointed at every step.
We were charged a ridiculous amount for admin fees and references (which we then had to chase ourselves as Cambridge did not respond to any calls, emails, or voice messages).
2 weeks into the tenancy we were contacted, by another agency, and informed that the property had been put up for sale and we would need to move out in 5 months. We called Victoria to question why we had been lied to and how our details had been handed over without our permission. She failed to understand our grievance, was definitely aware that the flat was being sold but did not for a second offer any explanation as to why it was a different agency that informed us (our tenancy was still being handled by them, the sale was going through another agency), she refused to contact the other agency to aid us (we all work full time and office hours clashed which meant we were constantly missing the other agents). She was, in short, dismissive, unapologetic and unhelpful.
Now the tenancy;
We reported faults with the property on 3 separate occasions and after leaving voicemails, sending emails and putting in requests to be called back all of which were ignored, we eventually had to go down in person to the office as we had been without hot water for 2 weeks and were getting seriously angry at being ignored. We were fobbed off by victoria onto Ben the 'property manager'. We reported the lack of hot water, damp and a couple of other more minor problems with the flat and he assured us he would get someone out to look at them ASAP.
We called back the week after as workmen had not materialised and he had the nerve to lie, saying that a workman had tried to contact one of us but had had no answer, questioned as to why the imagined workman had not tried the other 2 tenants we were lied to again (different this time) and told that he had tried every one of the 3 tenants but had not been able to get an answer. (Unless all 3 of our phones were temporarily shifted to another dimension I find it unlikely we would all have missed this non-existent call without any trace on our phones).
Later in the tenancy we received word that the owner was struggling to find a buyer, we were sent a letter saying that there was the option to renew our contract and so avoid having to move out of a flat we loved. My housemates and I did consider Cambridge and the continuation of contact with them but decided that we would like to stay on. We could not tolerate another lengthy wait for Victoria to contact us and so went into the office. We were told that it should be no problem to continue living there and it was a formality. Having received the good news we left thinking we could stay for at least another 6 months. We chased Victoria for confirmation roughly a week later and after an additional week of waiting rang and actually got through! We were then told 'the landlord didnt go for it, he still hopes to sell'. Again, unapologetic and unhelpful to the last.
We got to the end of our tenancy following 2 months of cold water and are now awaiting our deposits, funnily enough-though Cambridge do not have any direct access to the money- we are yet again being ignored via phone and email.
I would avoid this agency at all costs.
We were charged a ridiculous amount for admin fees and references (which we then had to chase ourselves as Cambridge did not respond to any calls, emails, or voice messages).
2 weeks into the tenancy we were contacted, by another agency, and informed that the property had been put up for sale and we would need to move out in 5 months. We called Victoria to question why we had been lied to and how our details had been handed over without our permission. She failed to understand our grievance, was definitely aware that the flat was being sold but did not for a second offer any explanation as to why it was a different agency that informed us (our tenancy was still being handled by them, the sale was going through another agency), she refused to contact the other agency to aid us (we all work full time and office hours clashed which meant we were constantly missing the other agents). She was, in short, dismissive, unapologetic and unhelpful.
Now the tenancy;
We reported faults with the property on 3 separate occasions and after leaving voicemails, sending emails and putting in requests to be called back all of which were ignored, we eventually had to go down in person to the office as we had been without hot water for 2 weeks and were getting seriously angry at being ignored. We were fobbed off by victoria onto Ben the 'property manager'. We reported the lack of hot water, damp and a couple of other more minor problems with the flat and he assured us he would get someone out to look at them ASAP.
We called back the week after as workmen had not materialised and he had the nerve to lie, saying that a workman had tried to contact one of us but had had no answer, questioned as to why the imagined workman had not tried the other 2 tenants we were lied to again (different this time) and told that he had tried every one of the 3 tenants but had not been able to get an answer. (Unless all 3 of our phones were temporarily shifted to another dimension I find it unlikely we would all have missed this non-existent call without any trace on our phones).
Later in the tenancy we received word that the owner was struggling to find a buyer, we were sent a letter saying that there was the option to renew our contract and so avoid having to move out of a flat we loved. My housemates and I did consider Cambridge and the continuation of contact with them but decided that we would like to stay on. We could not tolerate another lengthy wait for Victoria to contact us and so went into the office. We were told that it should be no problem to continue living there and it was a formality. Having received the good news we left thinking we could stay for at least another 6 months. We chased Victoria for confirmation roughly a week later and after an additional week of waiting rang and actually got through! We were then told 'the landlord didnt go for it, he still hopes to sell'. Again, unapologetic and unhelpful to the last.
We got to the end of our tenancy following 2 months of cold water and are now awaiting our deposits, funnily enough-though Cambridge do not have any direct access to the money- we are yet again being ignored via phone and email.
I would avoid this agency at all costs.
What agent could do to change your mind?
Actually respond to complaints/problems, be honest in your dealings and try to understand that the prospect of having to move is not a pleasant one.Attached Filesnbsp;
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Latest Reviews
19th Aug 2015
reviewed by 'Tansy'
30th Apr 2015
reviewed by 'Pete'
23rd Apr 2015
reviewed by 'Grace'
12th Mar 2015
reviewed by 'jordan'
22nd Feb 2015
reviewed by 'Thomas'
4th Jul 2014
reviewed by 'Anon'
Opening Hours
Address
Cambridge Residential
117-118 Western Road, Hove,
Hove
East Sussex
BN3 1DB
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 29% | £440 | £1,850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 2 | 11 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
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- Block Management
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- Conveyancing
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Aug 19,2015
Aug 19,2015
0
people found
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Whilst others report bad experiences, mine was nothing but positive! Yes, the contracts are a little 'heavy' but unless you have a vegi shake for a brain, you will be fine.
All issues were dealt with promptly, and one the one occasion it wasn't, a ...
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Apr 30,2015
Apr 30,2015
1
people found
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this helpful
Don't have anything to do with this bunch. We (along with several other couples) viewed a flat that we really liked. I asked Paul what would happen if several people were interested, and he told us the details of all interested parties would be passed ...
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What agent could do to change your mind?
Not lying would be a startAttached Filesnbsp;
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Apr 23,2015
Apr 23,2015
0
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I have been renting as a student since last August. Now that it is time we have had to search for a new house, I have realised how awful many of the other agents treat students and how lucky we have been with Cambridge. If ...
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Mar 12,2015
Mar 12,2015
0
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Absolutely useless! I can't actually give you one reason why you should go with them. They don't fix anything, they just ignore you until you kick up a massive fuss! Every time you ring you have to deal with someone different. They don't listen to ...
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Feb 22,2015
Feb 22,2015
1
people found
this helpful
this helpful
Staff member very rood. Unhelpful , if any problem they ignore.. Asking to fix by ourselfs.
Never use again..I am glad I left them.. As I expect didn't get my deposite back.....
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What agent could do to change your mind?
Treat tenants as a customerAttached Filesnbsp;
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Jul 04,2014
Jul 04,2014
2
people found
this helpful
this helpful
I wish I knew about this web site before I started looking for a place to rent. They seem to have lovely properties, but not worth the agro that is to follow. The contracts are exruciating - binding 12 month contracts, rent increases, firm requests NOT ...
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What agent could do to change your mind?
Tenants should not be pushed into binding, no exit contracts. All repairs should be dealt with promptly and respectfully. Staff should be respectful. The employer should do outmost to minimise staff turnover and for tenants to have a single staff member point of call. Tenants should be allowed to put decorations on the wall. The only contract binding request should be that no damage is done to the property.Attached Filesnbsp;
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Jun 10,2014
Jun 10,2014
0
people found
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this helpful
I rented properties in Brighton & Hove for 12 years and used about 10 different agencies. Cambridge Residential are by far the worst of the lot.
Don't be fooled by the charming sales patter or the nice offices. Once you have paid the massive admin fee and signed ...
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What agent could do to change your mind?
Just treat tenants fairly.Attached Filesnbsp;
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Jan 20,2014
Jan 20,2014
0
people found
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Where to begin, viewed a flat that we loves instantly and put holding deposit down. Paid an additional £360 for referencing which we ended up chasing ourselves. Lots of minor things were missed in the inventory so I added them to it later but the lady ...
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Aug 15, 2015
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(1)
We reported a leak in our shower in April of this year when Ben, an agent came to visit us to give us notice to vacate our property after 4 months living there. I sent subsequent emails to ask them to help, but by the time my partner and I left the property at end of June, we had mushrooms on the kitchen roof, a bent roof beam and a consistent dripping of skanky shower water in to our kitchen. We are subsequently in dispute with a landlord over half our deposit on our property (which relates t ...
Sep 16,2013
Sep 16,2013
0
people found
this helpful
this helpful
where to start. we had six months of complete and utter shambles of service. after handing over our holding fee we had to constantly chase up references etc. just so we could move in on time. I thought you paid that £360 for them to do ...
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Apr 17,2013
Apr 17,2013
1
people found
this helpful
this helpful
Disappointed at every step.
We were charged a ridiculous amount for admin fees and references (which we then had to chase ourselves as Cambridge did not respond to any calls, emails, or voice messages).
2 weeks into the tenancy we were contacted, by another agency, and ...
read full review
read full review
What agent could do to change your mind?
Actually respond to complaints/problems, be honest in your dealings and try to understand that the prospect of having to move is not a pleasant one.Attached Filesnbsp;
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Yes
Mar 28,2013
Mar 28,2013
1
people found
this helpful
this helpful
Living in Brighton renting places since 2007 and these guys were the worst. They took a majority of our deposit and treated us appallingly. Two main incidents spring to mind. Firstly our door did not lock when you shut it, it had to be manually shut ...
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What agent could do to change your mind?
Changed everything.Attached Filesnbsp;
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Jul 12,2012
Jul 12,2012
6
people found
this helpful
this helpful
Let me start by saying I wish I'd read these reviews first! After just putting down near on 5000, the issues began!
James is the most arrogant, rude, incompetent agent in the world. Claims to be the manager, but doesn't know what he is doing. We ...
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Mar 07,2012
Mar 07,2012
7
people found
this helpful
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AVOID AT ALL COSTS! Once the paperwork is signed you really are on your own with this bunch of lettings cowboys. The terms of our contract were changed without notification switching the management of the property back to the Landlord - this may well be ...
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What agent could do to change your mind?
There is nothing they could do to make us use them again.Attached Filesnbsp;
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Feb 07,2012
Feb 07,2012
8
people found
this helpful
this helpful
These people have NO idea!
It is near impossible to get someone to fix an issue you have with your property, no one cares until you stop paying the rent. It is that simple, steer well clear!...
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Aug 23,2011
Aug 23,2011
10
people found
this helpful
this helpful
UNDERHAND, SNEAKY AND RUDE!
I was scare-mongered into putting down a £200 deposit but was only told AFTER paying that white goods were not included. When I told them my budget did not allow for this they then refused to give my deposit back.
They also ...
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What agent could do to change your mind?
Paid back my deposit after misleading me.Attached Filesnbsp;
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