“We were very disappointed with the service we......”
1 Star Review
Apr 06,2024
By:
'Jonathan'
Apr 06,2024
Branch: Gants Hill, 24 Woodford Avenue
Services: Lettings (as a Landlord)
Rent PCM: £2000
Would you recommend?: No
Postcode: IG5
Branch: Gants Hill, 24 Woodford Avenue
Lettings (as a Landlord)
Rent PCM: £2000
Postcode: IG5
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We were very disappointed with the service we received from Cory! Our property was listed with Rockly Properties for 3 months, the services that we were offered were over promised and under delivered in every way, the property was over priced and a week after listing out property it was suggested we reduce the price. We were told the demand for a property like ours was high, yet over a 3 month period we only had 2 viewings! Eventually we received an offer from a tenant that didn’t want to view our property, which we agreed subject to referencing. The referencing took 4 weeks to complete and our property was taken off the market and listed on Rocklys website as leased. During this time we had limited communication with Cory and it took days, sometimes a week to get a response. Meanwhile, our new tenants were meant to move in at the end of the month and we had no idea if this was going ahead or not. 5 days before move in Cory informed us that everything would be fine yet he had still not received referencing back which we were concerned about. 2 days prior to the move date, Cory informed us that there was a problem with the insurance on the tenants side and so we lost out! Mysteriously, on the same day the deal fell through, Cory informed us that another offer had been received from a couple that were desperate to move and could do so in a few days time. An hour later, Cory informed us that both of the new tenants had been made redundant and so could no longer move. We were very displeased to have wasted so much time with a company that originally came across so professional, yet failed to produce anything remotely close to what was promised. The communication to begin with was every few days then after a month, non existent. I’m pleased to say, we found a local agents that on the first day of listing our flat provided more viewings than Cory did in 3 months! After a week on the market with our new agent, we have multiple offers which we are currently considering.
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