0% sales valuation accuracy
0% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction
Apr 17,2013
Apr 17,2013
4
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This is literally the WORST estate agent I have ever used in my 10 year renting history.
Firstly the letting agent 'Tim Sweetman' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through a seperate charge of £75 that he hadn't told us about and that I had not authorised. He said it was for a credit card fee when I questioned this unauthorised payment when my mothers card was actually a debit card. . . . even if it had been a credit card they should have told us this would be coming off and we could have arranged another form of payment.
Then I was moving to Manchester (from another city) for a job starting on the 11th June 2012 and was due to move into the property on the 6th June 2012. I had arranged a removal van and my boyfriend had booked time off work to help. I was told two days before (only when I called about getting the key off them) that as it was a bank holiday weekend just before that they couldn't give me the keys until the 8th June - which meant I lost the deposit on my van, my boyfriend could no longer help me to move in and it gave me just a couple of days to move my whole life before starting my new job on the 11th.
When I moved into the property the inventory stated that everything was GOOD & new . . .far from it. The fridge light was broken, the oven door handle was broken but superglued back together, the washing machine was broken - the buttons had be blu-tacked back on. Also the inventory said that the sofa & both beds were 'GOOD' both beds were completely broken, you could't even sit on one as the slats were all missing underneath. The second bed was snapped at the end, the metal had rusted off and the bar that joined the two ends of the bed was snapped in half.
This was just the beginning of a LONG line of problems. The worst problem I had it getting in contact with anybody there, especially Katie Allen who was my managing agent at the time. It was a whole 5 weeks before she even responded to any of my 15 emails about the problems I had when moving in it's only because I went in and complained about her and asked for a different agent that they would get back to me.
Another major problem I had is that they had not given me a key to the balcony door. I literally BEGGED them for a key as it was the middle of summer and I could not open the window in my bedroom. I even brought it to their attention that I could die in a fire in the night as would not be able to open the window. It took them 3 months to finally sort it when they said 'oops just realised we've had the key to the balcony all along here in the office' by this time is was the end of the summer and my need to open the window was far less that the time I had spent boiling in my bed for 3 months previous.
The problems do not end there. When it came to the winter months and I started using the heating in the open plan living, dining, kitchen area I noticed a big problem. Everytime I turned on the radiator (there was only one to heat that entire space) the entire electricity in the flat went off which meant I could only use the radiator in complete darkness with no other appliance on. This problem was reported in December . . . . . i had no working heating in my entire living space until March 2013 when the problem was finally fixed as I had threatened to go to environmental health as the living conditions were not fit. It was fixed mid march then I moved out at the beginning of April as it was the end of my tenancy.
That was not the only problem, the balcony door would not shut during February as the mechanics had broken in the bottom as it was old (this is what the conceirge told me as he was kind enough to come up when edenvale would not send anyone). I then had to have my balcony door completely open for 2 weeks . . .this teamed with the broken heating made the apartment like an ice box . . .they would just ignore me for days on end . . .go off for the weekend without telling me what was going on.
Not only could any person simple walk in through the balcony door and access my flat and all of my belongings but it was freezing cold and I had no heating in the same area the balcony door had broken. This meant the only room with heating was my bedroom and the bathroom where I had to stay at all times. NOT good when you are paying £775 per month in rent.
I once asked for my landlords details, for around 10 weeks until I quoted my rights by law to have acceess to the landlords address. They gave me an adress in Hongkong - I was then told by a lady who manages the builing (very nice lady who has nothing to do with Edenvale) that the landlord lived in this country and nowhere near hongkong.
I am now trying to get my deposit back and have left the flat in impeccible condition - they aren't getting back to me yet again about this.
Edenvale have made my life a living hell during my time at 165 St George's Island. I do not think they should be allowed to operate as an Estate Agent that manages properties.
Firstly the letting agent 'Tim Sweetman' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through a seperate charge of £75 that he hadn't told us about and that I had not authorised. He said it was for a credit card fee when I questioned this unauthorised payment when my mothers card was actually a debit card. . . . even if it had been a credit card they should have told us this would be coming off and we could have arranged another form of payment.
Then I was moving to Manchester (from another city) for a job starting on the 11th June 2012 and was due to move into the property on the 6th June 2012. I had arranged a removal van and my boyfriend had booked time off work to help. I was told two days before (only when I called about getting the key off them) that as it was a bank holiday weekend just before that they couldn't give me the keys until the 8th June - which meant I lost the deposit on my van, my boyfriend could no longer help me to move in and it gave me just a couple of days to move my whole life before starting my new job on the 11th.
When I moved into the property the inventory stated that everything was GOOD & new . . .far from it. The fridge light was broken, the oven door handle was broken but superglued back together, the washing machine was broken - the buttons had be blu-tacked back on. Also the inventory said that the sofa & both beds were 'GOOD' both beds were completely broken, you could't even sit on one as the slats were all missing underneath. The second bed was snapped at the end, the metal had rusted off and the bar that joined the two ends of the bed was snapped in half.
This was just the beginning of a LONG line of problems. The worst problem I had it getting in contact with anybody there, especially Katie Allen who was my managing agent at the time. It was a whole 5 weeks before she even responded to any of my 15 emails about the problems I had when moving in it's only because I went in and complained about her and asked for a different agent that they would get back to me.
Another major problem I had is that they had not given me a key to the balcony door. I literally BEGGED them for a key as it was the middle of summer and I could not open the window in my bedroom. I even brought it to their attention that I could die in a fire in the night as would not be able to open the window. It took them 3 months to finally sort it when they said 'oops just realised we've had the key to the balcony all along here in the office' by this time is was the end of the summer and my need to open the window was far less that the time I had spent boiling in my bed for 3 months previous.
The problems do not end there. When it came to the winter months and I started using the heating in the open plan living, dining, kitchen area I noticed a big problem. Everytime I turned on the radiator (there was only one to heat that entire space) the entire electricity in the flat went off which meant I could only use the radiator in complete darkness with no other appliance on. This problem was reported in December . . . . . i had no working heating in my entire living space until March 2013 when the problem was finally fixed as I had threatened to go to environmental health as the living conditions were not fit. It was fixed mid march then I moved out at the beginning of April as it was the end of my tenancy.
That was not the only problem, the balcony door would not shut during February as the mechanics had broken in the bottom as it was old (this is what the conceirge told me as he was kind enough to come up when edenvale would not send anyone). I then had to have my balcony door completely open for 2 weeks . . .this teamed with the broken heating made the apartment like an ice box . . .they would just ignore me for days on end . . .go off for the weekend without telling me what was going on.
Not only could any person simple walk in through the balcony door and access my flat and all of my belongings but it was freezing cold and I had no heating in the same area the balcony door had broken. This meant the only room with heating was my bedroom and the bathroom where I had to stay at all times. NOT good when you are paying £775 per month in rent.
I once asked for my landlords details, for around 10 weeks until I quoted my rights by law to have acceess to the landlords address. They gave me an adress in Hongkong - I was then told by a lady who manages the builing (very nice lady who has nothing to do with Edenvale) that the landlord lived in this country and nowhere near hongkong.
I am now trying to get my deposit back and have left the flat in impeccible condition - they aren't getting back to me yet again about this.
Edenvale have made my life a living hell during my time at 165 St George's Island. I do not think they should be allowed to operate as an Estate Agent that manages properties.
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Opening Hours
Address
Edenvale-UK
John Swift Building
Second Floor
19 Mason Street
Manchester
Greater Manchester
M4 5FT
0161 833 3880
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 3 | 18 | 0 | 0 | 0 | 0 | 0 | 2 |
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Jul 17,2014
Jul 17,2014
0
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WORST agency ever, i would give them -5 starts if i could. They treat you nice until you sign the contract and pay the deposit, after that you will be ignored and they will try everything to steal your deposit....
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Feb 28,2014
Feb 28,2014
0
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I tried to make an appointment to view the property, which was currently tenanted. The agent refused to even let me see the property unless I was prepared to purchase with tenant (I am looking to purchase with vacant possession, but this was the only ...
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Nov 22,2013
Nov 22,2013
2
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Do not use this agency !!!!! Worst agency ever. They will treat you very nice till you pay the deposit and reserve the property ( in my case I was renting ) then they will start ignoring your calls and emails "she is out of the office I ...
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Aug 19,2013
Aug 19,2013
2
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Do NOT USE THIS AGENCY!!!! The rent deposit agency has had my deposit for over 12 months because Edenvale will not respond to them. The have totally ripped me off with demands of money from my deposit. I moved into my flatland had to complain because ...
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What agent could do to change your mind?
Nothing they have acted in a corrupt and unprofessional way. They simply refuse to communicate with me or the rent deposit agency. They are rude and arrogant and my hands are tied so I have no alternative than to give in to their demandsAttached Filesnbsp;
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Aug 08,2013
Aug 08,2013
3
people found
this helpful
this helpful
We were actually warned about Edenvale by our Estate Agent as she had had clients have to move out due to their incompetence but decided to take the chance since we really loved the flat and thought the building (Lumiere) wasn't terrible. The flat was ...
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Jul 18,2013
Jul 18,2013
4
people found
this helpful
this helpful
DO NOT USE THIS LETTING AGENCY! attempting to withhold deposit back listing unreasonable reasons for doing so! removal of coat hanger, removal of 1 cocktail sausage roll from the freezer!
no response to emails or phone calls
avoid Stephanie at all costs, no help whatsoever, very ...
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Aug 08, 2013
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how can you claim that what you have said is true when 90% of the reviews on this site reiterate what i have said i.e. unfair holding of deposit, no return of phonecalls/emails, it is quite clear you are just trying to cover your back!
you are right that you send an automated out of office response but then do not proceed to answer the emails or return phonecalls - quite frankly the whole operation is a joke.
i have spoken to numerous tenants who have said the same thing and weirdly enoug ...
Jul 16,2013
Jul 16,2013
4
people found
this helpful
this helpful
The landlord refuses to return our deposit claiming a stained mattress and cleaning needing to be done. This apartment was left in an immaculate condition which was better than when we first moved in. The agents do not reply to your correspondence either....
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“AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! ......”
May 29,2013
May 29,2013
3
people found
this helpful
this helpful
AVOID THIS LETTING AGENCY!!!!!!!!! Horrible service. Inefficient, incompetent, lazy bunch! They do a horrible job at managing their properties. You have to call them up several times before anything gets done. Investors, avoid this agency! They will not insure that your property will be kept ...
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Jun 19, 2013
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Mrs Eman Dehmain that left the property in December 2013 has now been waiting 6 ( SIX! ) months for the return of her deposit - SIX MONTHS for money placed in the DPS under custodial condition - EDENVALE forces tenants to beg, plead, grovel to get their money back and they take as long as possible and their Solicitor forces tenants to take the cases to Court rather than settling even though he is entirely aware the apartment was always in shameful condition ...
May 22,2013
May 22,2013
4
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this helpful
Hi rang up, nobody available to chat with me girl on reception took a message. Still hadn't heard anything in 24 hours so rang again, once again girl on reception took a message. About a hour later got a phone call back by a cocky gentleman ...
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May 17,2013
May 17,2013
1
people found
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Tim is friendly and was very helpful whilst we viewed a selection of properties he had suggested to us, I cannot recommend him highly enough. Once we had decided on a property, we were introduced to Caroline who was efficient and knowledgable through the application ...
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May 17, 2013
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[[EDIT ORIGINAL START]]
Obviously you are a fabrication and a complete lie - anyone that knows EDENVALE knows the only positive 5 star comments are put up by THEM - EDENVALE does not even attend to gas and electricity safety, they make astronomical deductions on your deposit with ficticious damages - if you are potentially a tenant PITY YOU - you are walking into a snake pit where your life might be at risk if you have an electrical, water or gas problem - no one in their right mind could post ...
May 14,2013
May 14,2013
3
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I rented from June 2012 to December 2012 - EDENVALE are being sued in Court by one out of three tenants - they xxxx never conduct maintenance or repairs - if you withold the rent to force them to pay they will deduct from your debit card ...
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May 15, 2013
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Dear Mr David Casquerio a.k.a ( Mr David Baldwin)
In respect of the review you have posted, the content all of which is completely unsubstantiated and if required, I can provide with evidence to prove so.
You behaviour is quite alarming and quite clearly you have a personal vendetta against us, which is very odd considering you have never been one of our clients.
It is with regret, that you have not learned anything from your past mistakes, despite being jailed for 2 years.
You wi ...
Apr 24,2013
Apr 24,2013
4
people found
this helpful
this helpful
We rented with Edenvale for the best part of 4 years, majority of our time spent in MASSON PLACE in Manchester city centre.
When we moved out in April 2013, similar issues as to what others have already posted arose. Edenvale are very poor at responding in ...
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Apr 17,2013
Apr 17,2013
4
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This is literally the WORST estate agent I have ever used in my 10 year renting history.
Firstly the letting agent 'Tim Sweetman' illegally took money off my mothers debit card. We authorised the deposit of £1075 to come off the card but then he put through ...
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May 27, 2013
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Hi They did the same thing with Mrs Eman Dehmain - the taking of money from the debit card - once you have allowed them to have access to your bank debit card they will deduct money from you whether you want it or not. we also suspect they do not do the gas and electricity inspections and then forge certificates when you complain - this is a very well mounted operation protected by a Solicitor that has now been reported to the SRA
In essence they rent out furnished property - they charge you de ...
Jan 12,2013
Jan 12,2013
3
people found
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I rented with Edenvale when I first moved to Manchester. Having rented with other agents, I can now refelect on my time with Edenvale as one of the most traumatic, frustrating and worrying times with any letting agent.
After livign in the apartment for a ...
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What agent could do to change your mind?
They should give up, close shop and stop treating people like animals once they are tied in a contract.Attached Filesnbsp;
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May 11, 2013
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[[EDIT ORIGINAL START]]
You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants ripped off besides you
[[EDIT ORIGINAL END]]
You can join action against EDENVALE-UK - Send me your contacts to [email protected] or call on 07963564928 - There are HUNDREDS of tenants like you ...
Dec 16,2012
Dec 16,2012
4
people found
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THIS IS THE WORST ESTATE AGENT I HAVE EVER DEALT WITH! I AM ACTUALLY SHOCKED THAT THERE ARE POSITIVE REVIEWS TOWARDS EDENVALE ON THIS PAGE! MOST PEOPLE LIVING AT LUMIERE ARE DEALING WITH EDENVALE AND ARE DEALING WITH LUCY RAINES ALSO. I HAVE SPOKE TO ...
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Dec 13,2012
Dec 13,2012
4
people found
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I really hate edenvale I will never ever deal with edenvale again. It has been now six months since I moved out and they didn't give me back the deposit for my old apartment and the extra month i paid by mistake. And it has ...
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I really hate edenvale I will never ever deal with edenvale again they're liars and thieves. It has been now six months since I moved out and they didn't give me back the deposit for my old apartment and the extra month i paid by mistake. And it has been 3 months since I moved in to the new apartment and they didn't fix the broken stuff in the apartment. I spent lots of money on taxis to go to their office and they just keep lying to me and each time they tell me a different lie and new scenario. I was so nice with them but now I'M REALLY SICK OF ALL THAT.Attached Filesnbsp;
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Sep 07,2012
Sep 07,2012
0
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I have rented in the City for about 9 years or so and have used quite few of the Agents in Manchester, so I talk from experience! I have been with Edenvale for about 18 months or so and when any sort of repair issue has been ...
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Sep 05,2012
Sep 05,2012
0
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Normally I dont bother writing reviews, but I felt I had to due to the help and support offered by Katie Allen and the Lettings Team at Edenvale. I had been let down by another Agent on a property and only had a matter of ...
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Apr 16, 2013
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Edenvale is a terrible company - I agree with Mancity. ...
Aug 17,2012
Aug 17,2012
2
people found
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this helpful
This Estate Agent refuse to take ownership of a problem and keep passing the book.
Due to a leak/burst pipe in the building which they took months to repair and only did repair when they were threatened by United Utilities (UU). UU said they ...
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What agent could do to change your mind?
They could start by paying the bill which they should have paid 4 years ago and npt pass the book.Attached Filesnbsp;
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Jan 09,2012
Jan 09,2012
6
people found
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Unlike others here, I found Edenvale mostly to be ok while we were in the property- mostly, not always- but they tried to lie and cheat their way to keeping half of our deposit. Their inventory when we moved in was piss poor- didn't list ...
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What agent could do to change your mind?
Not tried to steal our deposit. Not charged for lightbulbs when none were working when we moved in.Attached Filesnbsp;
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Sep 01,2009
Sep 01,2009
5
people found
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This agency is just a disgrace. I moved in to this flat 2 weeks later than it was promised because they claimed that it was being cleaned and painted....but it was a lie. The walls and carpets were dirty, later on I discovered cockroaches and ...
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Aug 20, 2011
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Sorry to hear about your experiences. I've also had to endure a catalogue of incompetence and rudeness as a tenant of Edenvale. I was just wondering whether you had any issues regarding getting your full deposit back? ...
Nov 18,2008
Nov 18,2008
4
people found
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this helpful
Awful Service.
Had problems from day one when a decent majority of the furniture meant to be in our flat weren't there (including blinds!). We had to wait 3 months for 2 chairs (not 4, as stated on the inventory). Rent was taken out of accounts twice and ...
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Oct 08, 2012
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hi some of the students we work with have had problems with this company, can anyone give me the contact details of the adjudicator that people mention so we can pass there problems on tp them? ...
Aug 21,2008
Aug 21,2008
5
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I'm based in Manchester city centre. I live in a flat leased from Edenvale UK. I have had a horrific and traumatizing experience with them, and would strongly urge EVERYBODY reading this to stay clear of them.
From the very beginning there were problems with ...
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Nov 22, 2011
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We are due to move into a flat with this company next week.... this is after almost 2 months of having our deposit, changing moving dates etc and still refusing to confirm that we can move in next week, knowing we need to leave our current flat in two weeks time. the customer service is absolutley shocking ive never encounterd such an incompetent company in my life! the staff are rude, extremeley un helpful and have made the already stressful move 10 times more stressful than it needs be! if i h ...
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In essence they rent out furnished property - they charge you deposits that you will never get back - it is also unlikely they will place such deposit with the DPS - when you leave they will try and keep all of the money and if you challenge they will make you go to Court - on average you will wait five to seven months to get something fixed and when you check out false damages are added to your bill
The idea in fact is you move out so they can make another £1,500 with a new tenant after you have moved out - tenants are only profitable if they move out and leave their deposits behind
One out of three tenants are suing them or taking them to Court - the properties are all bad, there is no maintenance, whatever it is you complain about you will be ignored, if you withold payments they will take the money from your debit card forcefully, there will be no repairs and sure enough you will be fleeced out of your deposit - when you challenge the money they are charging you for false damages they force you to go to Court