100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
94% lettings fee satisfaction
Apr 17,2013
Apr 17,2013
7
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AVOID THIS AGENT (or any company associated with James Dean (Redhill) Limited (James Dean Estate Agents and James Dean Property Maintenance)).
Totally unprofessional outfit with a focus purely on taking money from its customers and offering nothing in return, other than an incredibly poor service.
We had the misfortune to select them to manage our property while we were out of the country. I use the word ¢â‚¬Ëœmanage' though in the loosest possible sense as it appears that having now sold the property (with another agent I might add), they had been doing nothing to manage what had been going on with the property during the tenancy. Significant cosmetic changes were made (without our consent) which, because of the poor quality of the changes made, meant we had to reduce the asking price of the property significantly. The inventory provided was not worth the paper it was written on with no mention of the changes that had taken place ¢â‚¬â€œ most of which were discovered from photographs taken by the new agent to market the property.
When we tried to bring them to task on the quality of the service they provided (or lack of), we were met with resistance and a complete lack of ownership for any blame falling with them. They did not admit they had done anything wrong, despite considerable evidence to the contrary. As they were no longer being paid for their ¢â‚¬Ëœservices' they completely washed their hands of any handover ¢â‚¬â€œ they did not even manage to obtain final bills from the tenants confirming they paid them up to the end of the tenancy (which it turned out they did not).
We should have smelt a rat when they first found a tenant and a neighbour informed us they had a dog, which was met with complete indifference when we complained to James Dean. Of course by this time they were sitting back counting their fees for doing nothing. On the subject of fees, the rent was paid late to us on several occasions and when we mentioned this to one of the individuals ¢â‚¬Ëœin charge', we were advised that we should have budgeted for them paying late on occasion, i.e. budgeted for their incompetence! What a bunch of clowns.
You have been warned. This outfit should be avoided at all costs.
Totally unprofessional outfit with a focus purely on taking money from its customers and offering nothing in return, other than an incredibly poor service.
We had the misfortune to select them to manage our property while we were out of the country. I use the word ¢â‚¬Ëœmanage' though in the loosest possible sense as it appears that having now sold the property (with another agent I might add), they had been doing nothing to manage what had been going on with the property during the tenancy. Significant cosmetic changes were made (without our consent) which, because of the poor quality of the changes made, meant we had to reduce the asking price of the property significantly. The inventory provided was not worth the paper it was written on with no mention of the changes that had taken place ¢â‚¬â€œ most of which were discovered from photographs taken by the new agent to market the property.
When we tried to bring them to task on the quality of the service they provided (or lack of), we were met with resistance and a complete lack of ownership for any blame falling with them. They did not admit they had done anything wrong, despite considerable evidence to the contrary. As they were no longer being paid for their ¢â‚¬Ëœservices' they completely washed their hands of any handover ¢â‚¬â€œ they did not even manage to obtain final bills from the tenants confirming they paid them up to the end of the tenancy (which it turned out they did not).
We should have smelt a rat when they first found a tenant and a neighbour informed us they had a dog, which was met with complete indifference when we complained to James Dean. Of course by this time they were sitting back counting their fees for doing nothing. On the subject of fees, the rent was paid late to us on several occasions and when we mentioned this to one of the individuals ¢â‚¬Ëœin charge', we were advised that we should have budgeted for them paying late on occasion, i.e. budgeted for their incompetence! What a bunch of clowns.
You have been warned. This outfit should be avoided at all costs.
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Oct 19, 2016
Matthew, please clarify which property you let via the Horley office so we can look into this further. May 26, 2016
Please note that the agent's response is completely untrue and is only there to try and wriggle out of the issues raised. The property being let was in Horley and we dealt with the Horley branch when letting the property. If they subsequently moved this to another branch it's irrelevant as we only ever dealt with them by e-mail. Ultimately, they're all part of the same cowboy outfit irrespective of which actual office was at the other end of the e-mail. AVOID! Apr 19, 2013
PLEASE NOTE: This comment has been unfairly placed on JamesDean HORLEY which has had no dealings with this Landlord or the property. The lettings manager and staff at Horley, who as you can see from other recently added reviews by Horley tenants and landlords should not be penalised for any matters arising from the letting of a property covered by another branch.
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Latest Reviews
21st Jan 2024
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2nd Sep 2021
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14th Jul 2020
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Opening Hours
Address
James Dean
66 Victoria Road
Horley
Surrey
RH6 7PZ
01293 784411
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £155,000 | £792,000 |
| Lettings | 100% | 94% | £900 | £2,300 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 4 | 28 | 7 | 23 | 0 | 14 | 3 | 0 | 0 |
Areas covered
- RH6
- RH7
- RH10
- RH11
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
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Jan 21,2024
Jan 21,2024
0
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We put the house on the market with James Dean and within a week had a full and final offer at above the expected price. From beginning to end Rob Bailey handing the marketing, sales and liaison very professionally and we were able to exchange ...
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Jan 10,2023
Jan 10,2023
0
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I've been a tenant for 7 years managed by James Dean
I gave a long list to there property management section (Katie) yesterday and next the next day I've had two guys in my flat sorting everything
I can't recommend James Dean enough, I'm so impressed.
...
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Sep 02,2021
Sep 02,2021
0
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Even though we decided, in the end, not to put our house on the market, Rob Bailey was very helpful, honest and patient and didn’t pressure us at any point. We would definitely recommend and will contact James Dean in the future when we ...
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Jul 14,2020
Jul 14,2020
0
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I sold my house through James Dean. Kathryn Diprose worked really hard on my sale and overall they are a great team, including Rob and James....
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May 21,2020
May 21,2020
0
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We have been letting our properties through James Dean for around 10 years. Throughout that time they have proved to be the most excellent choice. They have never failed to give us less than 100% effort and expertise. Shortly, we will be no longer letting our flats ...
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Jan 11,2020
Jan 11,2020
5
people found
this helpful
this helpful
We rented a property from James Dean in October 2018. We have just moved out and despite renting numerous properties across the UK James Dean have been the worst agent we could have chosen.
There are many examples of how we feel robbed for every last ...
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Aug 29,2019
Aug 29,2019
2
people found
this helpful
this helpful
Genuinely unpleasant to deal with. Ignore emails and phone calls and go back on previously stated policies at will. Only redeeming feature is day to day property admin is done through the landlord who is honestly great.
However, I would never again come to James ...
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Mar 14,2019
Mar 14,2019
0
people found
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I just wanted to say how incredible James Dean, but especially Chantelle, was with us finding, securing and moving us in to our new property. From day one Chantelle stayed in constant contact with us answering any questions we had (which were a lot as ...
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Mar 11,2019
Mar 11,2019
0
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We recently Let a property through James Dean, Horley the process was efficiently managed by Chantelle. We were kept fully informed of the progress and it was a seamless move....
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Feb 18,2019
Feb 18,2019
0
people found
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We had previously had a bad experience with Choices. However it was a totally different experience here, Chantelle was excellent....
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Comment on agent fees
Reasonable
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Jan 21,2019
Jan 21,2019
1
people found
this helpful
this helpful
We were very pleased by the service provided by James Dean however, we feel we should highlight the excellent customer service provided by Robert Bailey.
We feel that Robert exceeded all our expectations throughout the entire process and was instrumental in securing our dream retirement ...
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Comment on agent fees
We found the fees to be very competitive for such an excellent service.
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Apr 30,2018
Apr 30,2018
0
people found
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I couldn't recommend James Dean enough. We have received such excellent service - Sadie especially was always so professional, friendly and extremely helpful and has made the process of buying our first property a very calm and enjoyable one, so thank you!!...
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Apr 13,2018
Apr 13,2018
0
people found
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James Dean were unlike other estate agents used previously, as they really do work for the customer.
This was especially true of Sadie who handled our sale and purchase; she was honest and efficient, nothing was too much trouble for her and would always look ...
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Comment on agent fees
Competitive fees
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Apr 13,2018
Apr 13,2018
0
people found
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Always punctual and polite. Answered any questions we asked and told us information we did'nt know. Was always ready to let us take another viewing if we required it....
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Comment on agent fees
Does not apply as we were buying.
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Feb 12,2018
Feb 12,2018
3
people found
this helpful
this helpful
From start to finish we received a really professional service. Our situation was turning out to be a bit of a nightmare for us but Rob could see our situation a did everything possible to make our life much easier. He and his team were ...
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Comment on agent fees
Reasonably priced.
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Feb 12,2018
Feb 12,2018
4
people found
this helpful
this helpful
We put our property on the market in mid-2016. At the time the Property Market was not exactly buoyant! But we had found a house that we wanted to buy, so a sale of our house was essential.
At the time, we obtained quotations from ...
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Comment on agent fees
James Deans Fees were highly competitive
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Jan 29,2018
Jan 29,2018
0
people found
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The agents were always very approachable and understanding. We were first time buyers and they helped us through the process nicely. They did make a few mistakes with information given to us regarding the purchase and also made a mistake with the initial offer we ...
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Jan 11,2018
Jan 11,2018
0
people found
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JamesDean were fantastic. They had a professional but approachable attitude towards my house sale. Sadie in particular was very proactive, and took the initiative to help move things along and a good pace. Responses to emails were lightening fast, and everything was addressed promptly. I'd ...
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Dec 20,2017
Dec 20,2017
1
people found
this helpful
this helpful
Buying a second property seemed like a daunting prospect. However, I cannot fault James Dean Estate Agents in Horley, particularly the professionalism and courtesy of Marcus Pollett. Marcus walked me through the process and the attention to detail and prompt response to emails has been ...
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Comment on agent fees
Management fees are good
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Nov 03,2017
Nov 03,2017
0
people found
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We have had a good experience with James Dean over the past 18 months but would like to call out Marcus specifically as his dedication, professionalism and customer service is brilliant.
Whenever we have an issue, I know I can rely on Marcus to help resolve.
...
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Comment on agent fees
ok
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Oct 26,2017
Oct 26,2017
0
people found
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We would like to say a massive thank you to James Dean, and especially to Marcus, who from day one has given excellent service.
He was approachable, friendly, reliable and extremely helpful, even after moving in he continues to help if a problem arises.
First ...
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Comment on agent fees
Fees were a very reasonable price.
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Oct 26,2017
Oct 26,2017
0
people found
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Marcus was involved in selling me a flat in Horley. He was proactive over issues, wholly professional and attentive to my needs during the process. I cannot fault his help throughout the whole transaction remaining an effective and constant liaison between the Site Developer and ...
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Comment on agent fees
Fees appeared to be negotiable but I did not find them excessive.
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Oct 12,2017
Oct 12,2017
0
people found
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I originally signed up for a flat in Horley but it fell through due to the current tennant extending her contract last minuet , I was due to move in , in a weeks time ! Chantelle found me a new place on the spot , now I love ...
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Comment on agent fees
Normal
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Oct 12,2017
Oct 12,2017
0
people found
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Jamesdean have been managing my properties to let for many years,I would not choose to use another agency as I appreciate the good service & individual attention each property receives, always dealing promptly with any issues and rarely empty between lets...
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Comment on agent fees
Average fees
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Oct 11,2017
Oct 11,2017
1
people found
this helpful
this helpful
I would very much recommend James Dean in Horley for an extremely easy.fast and efficient move.
We dealt mostly with Chantelle Anderson who was so helpful at every stage and a lovely person too.
Definitely would use them again....
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Comment on agent fees
I would say average for Horley
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Aug 29,2017
Aug 29,2017
3
people found
this helpful
this helpful
When mum moved in July we dealt with James Dean for the house mum purchased .. Rob Bailey was amazing and informed us of every step of the move . I would with confidence recommend James Dean . Rob went out of his way to make sure we ...
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Comment on agent fees
Good
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Aug 18,2017
Aug 18,2017
3
people found
this helpful
this helpful
Having moved many times, I have dealt with numerous agents on both the selling and buying front. I cannot stress enough the 1st class service I received from James Dean. From the day of viewing to completion I felt I was given a personal service ...
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Aug 06,2017
Aug 06,2017
3
people found
this helpful
this helpful
Not living locally, we chose James Dean as they were 'on the spot', and found Rob Bailey extremely helpful, willing to meet us whenever, and kept us well informed throughout - in fact he provided us with a thoroughly professional, but very friendly, personal service....
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Jul 24,2017
Jul 24,2017
1
people found
this helpful
this helpful
Marcus and Rob were top class in re-letting my property with only a weeks void period. Both replied to my questions very promptly and assisted me in making informed decisions.
Thanks to both...
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Comment on agent fees
Agents fees were discussed and agreed with no difficulty. They provide a good overall service.
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Jul 24,2017
Jul 24,2017
0
people found
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Due to a change in circumstances I needed to rent a property at short notice, Marcus and Chantelle helped me with the transition in a very professional way whilst retaining a relaxed and approachable manor. First class service and I would have no hesitation recommending ...
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Comment on agent fees
Reasonable fees for an efficient service.
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Vendor Fees
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Last updated at 2:07 PM 03/01/2023 by James Honeycutt
