100% sales valuation accuracy
100% sales fee satisfaction
93% lettings valuation accuracy
94% lettings fee satisfaction
Mar 22,2024
Mar 22,2024
0
people found
this helpful
this helpful
I just want to express how happy I am with Northwood and their entire staffs and my good Landlord.
When I moved into their property in Heol Llanishen Fach Cardiff in November 2022, I noticed the fridge door was not closing. I raised this issue with them, they sent a technician to come check it without wasting time. The technician recommended for it to be changed. Northwood changed it and brought in bigger fridge to replace it.
I also noticed that one of the windows was not opening. Then sent in a technician to come change all the locks in all the windows and put in new locks.
My boiler stopped working the first week I moved in, they sent in a plumber to come fix it for me. They also sent a plumber to me every January to come do the Gas Safety Check on the Gas and boiler.
They responded to all the issues I raised and fixed every issue I brought to their attention.
After 1 year of staying in the flat, they told me that the Landlord was happy for me to renew at the existing price but I told them I want to buy my own house. They liaised with the Landlord and agreed to put me on a rolling contract where I would only give them 4 weeks notice when my house purchase gets completed. They were very understanding and supportive.
They also returned my full deposit to me after I moved out and returned the keys of the flat to them.
I have never met a good Estate Agent like NorthWood Cardiff in all my years of renting. They are very polite and respectful and they always want you to have a good stay and experience in their property.
When I moved into their property in Heol Llanishen Fach Cardiff in November 2022, I noticed the fridge door was not closing. I raised this issue with them, they sent a technician to come check it without wasting time. The technician recommended for it to be changed. Northwood changed it and brought in bigger fridge to replace it.
I also noticed that one of the windows was not opening. Then sent in a technician to come change all the locks in all the windows and put in new locks.
My boiler stopped working the first week I moved in, they sent in a plumber to come fix it for me. They also sent a plumber to me every January to come do the Gas Safety Check on the Gas and boiler.
They responded to all the issues I raised and fixed every issue I brought to their attention.
After 1 year of staying in the flat, they told me that the Landlord was happy for me to renew at the existing price but I told them I want to buy my own house. They liaised with the Landlord and agreed to put me on a rolling contract where I would only give them 4 weeks notice when my house purchase gets completed. They were very understanding and supportive.
They also returned my full deposit to me after I moved out and returned the keys of the flat to them.
I have never met a good Estate Agent like NorthWood Cardiff in all my years of renting. They are very polite and respectful and they always want you to have a good stay and experience in their property.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
23rd Oct 2024
reviewed by 'Sophie'
22nd Oct 2024
reviewed by 'Mohamed Elzoghby'
15th Oct 2024
reviewed by 'Richard'
4th Oct 2024
reviewed by 'Abigail Harries'
12th Sep 2024
reviewed by 'Nina Moseley'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £311,000 | £585,000 |
| Lettings | 93% | 94% | £500 | £1,600 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 16 | 0 | 37 | 4 | 7 | 0 | 0 | 1 | 4 | 0 |
Areas covered
- CF14
- Cardiff
- CF10
- Newport
- CF15
- CF23
- NP10
- NP20
- NP19
- NP23
- CF5
- CF3
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
Images & Videos
Oct 23,2024
Oct 23,2024
0
people found
this helpful
this helpful
Northwood have provided a fantastic service, making the process of renting out our property seamless! Jess from the lettings team has been very helpful from start to finish and an absolute pleasure to work with. Thank you!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 22,2024
Oct 22,2024
0
people found
this helpful
this helpful
Great service and supportive team. Special thanks to the property manager Janine!...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 15,2024
Oct 15,2024
0
people found
this helpful
this helpful
I saw a few agents before deciding to use Northwood. Nicola was superb and really knows the market.
Nicola and Adi came to do all the photos and filming without any fuss and exactly as they said. Our house had been on the market for ...
read full review
read full review
Was this helpful?
Yes
Yes
Oct 04,2024
Oct 04,2024
0
people found
this helpful
this helpful
I have been renting my property through Northwood for nearly 4 years now and have never had a problem with the team. They’re always on hand to help and deal with things promptly. They also have excellent communication. A new boiler was sorted quickly by ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2024
Sep 12,2024
0
people found
this helpful
this helpful
Fantastic service from Northwood and Jess who helped us get the property we wanted. Thank You!...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 12,2024
Sep 12,2024
0
people found
this helpful
this helpful
I'm well pleased with the prompt response at all time....
read full review
read full review
Was this helpful?
Yes
Yes
Sep 05,2024
Sep 05,2024
0
people found
this helpful
this helpful
A leaky boiler was sorted out quickly and efficiently by Jonathan. A great service all round...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 30,2024
Aug 30,2024
0
people found
this helpful
this helpful
Northwood dealt with my purchase (therefore, selling on behalf of another client..not me).
They surpassed all of my expectations and stood head and shoulders above my own estate agent (for my sale), my 2 conveyancers and my own after sales representative.
Claire, in particular was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 03,2024
Aug 03,2024
0
people found
this helpful
this helpful
As someone who has rented for years through multiple agencies Northwood are definitely up there with the best. The staff are friendly, great with communication and sorting problems out quickly. Would highly recommend....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 02,2024
Aug 02,2024
0
people found
this helpful
this helpful
We've had a great experience working with Jess at Northwood in our search for a rental flat. She has been responsive, punctual and helpful throughout - showing us the flat twice and responding to all follow up questions....
read full review
read full review
Was this helpful?
Yes
Yes
May 22,2024
May 22,2024
0
people found
this helpful
this helpful
Great service, prompt replies and very friendly staff. Thanks Jess for helping us through the whole process.
Will recommend in the future!...
read full review
read full review
Was this helpful?
Yes
Yes
May 18,2024
May 18,2024
0
people found
this helpful
this helpful
Very happy with the service I have been receiving from Northwood
Recently a tenant gave notice and within a couple of days a new tenant had been found AND the rent was increased...
read full review
read full review
Was this helpful?
Yes
Yes
May 03,2024
May 03,2024
1
people found
this helpful
this helpful
Northwood have let my property for many years and have always done a very professional job with monthly statements and on time payments. I eventually decided to sell the property which took a little longer than expected but this was due to a difficult time ...
read full review
read full review
Was this helpful?
Yes
Yes
May 01,2024
May 01,2024
0
people found
this helpful
this helpful
Professional and Competitive.
Thank you Northwood Cardiff for dealing with the Lettings process so smoothly.
Every visit, phone call and email I have had with the staff at Northwood Cardiff has been met with a friendly, helpful and professional response.
Diolch yn fawr....
read full review
read full review
Was this helpful?
Yes
Yes
Apr 29,2024
Apr 29,2024
0
people found
this helpful
this helpful
My experience with Northwood in letting a property, and in particular with Jess, was wonderful. They are very professional, and if you want to let a property, then I would recommend letting from them....
read full review
read full review
Was this helpful?
Yes
Yes
Mar 22,2024
Mar 22,2024
0
people found
this helpful
this helpful
I just want to express how happy I am with Northwood and their entire staffs and my good Landlord.
When I moved into their property in Heol Llanishen Fach Cardiff in November 2022, I noticed the fridge door was not closing. I raised this issue with ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2024
Feb 22,2024
1
people found
this helpful
this helpful
We sold our house with Northwood in October of last year. From the initial stages it was clear, they were ahead of the game and the best at what they do. Not only do they list your property on right move but they use social ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 22,2024
Feb 22,2024
0
people found
this helpful
this helpful
Had a great experience with Northwood, very helpful and clear easy communication at all times....
read full review
read full review
Was this helpful?
Yes
Yes
Feb 21,2024
Feb 21,2024
0
people found
this helpful
this helpful
Northwood have been amazing!! The whole team put me at ease from the beginning, taking control of my sale leaving me to relax and soak up the excitement of my new home. Nic when above and beyond with the marketing and once a sale was ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 08,2024
Feb 08,2024
0
people found
this helpful
this helpful
We’ll never move with another agent again now we’ve discovered Northwood! What a breath of fresh air the team were. Start to finish an absolute breeze. Amazing marketing, Nic is superb, she made our home look irresistible and it wasn’t long before ...
read full review
read full review
Was this helpful?
Yes
Yes
Jan 11,2024
Jan 11,2024
0
people found
this helpful
this helpful
Great service, and very attentive.
Got my dream first home thanks to the guys at Northwood.
Alex and Jo were absolutely brilliant ❤️...
read full review
read full review
Was this helpful?
Yes
Yes
Nov 18,2023
Nov 18,2023
0
people found
this helpful
this helpful
Claire Williams, who I dealt with whilst applying for a rental property, was nothing short of incredible.
I don't usually leave reviews but I feel she went above and beyond for me.
I absolutely recommend her if you are looking for tour next home....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 29,2023
Oct 29,2023
0
people found
this helpful
this helpful
I cannot express enough how outstanding Claire's service has been throughout our entire rental process. From the very beginning, she demonstrated the highest level of professionalism, knowledge, and a genuine dedication to ensuring that we found the perfect home.
Claire went above and beyond to ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 21,2023
Aug 21,2023
0
people found
this helpful
this helpful
A very friendly and helpful service. It was a pleasure having them sell our family home. Thank you team...
read full review
read full review
Was this helpful?
Yes
Yes
Mar 15,2023
Mar 15,2023
0
people found
this helpful
this helpful
Northwood are a fabulous agent to work with. We have been dealing with Claire who is an asset to Northwood. Since day one everything has been easy, everything explain well and constantly have been kept updated. The day we move in a few small issues ...
read full review
read full review
Was this helpful?
Yes
Yes
Feb 15,2023
Feb 15,2023
0
people found
this helpful
this helpful
Nice and friendly staff make everything easy and smooth. I can recommend Northwood Cardiff if you're planning to rent or sale property....
read full review
read full review
Was this helpful?
Yes
Yes
Oct 28,2022
Oct 28,2022
0
people found
this helpful
this helpful
The sign up process for Lettings was very easy. We viewed a property, submitted a Note of Interest and then we were offered the property. The check in process was also smooth. A member of staff met us at the property and we went through ...
read full review
read full review
Was this helpful?
Yes
Yes
Sep 01,2022
Sep 01,2022
0
people found
this helpful
this helpful
Northwood have always been very efficient, friendly and helpful while we have rented a property with them. Nothing is a big ask for them. Really impressed and would recommend to anyone. Thanks, Josh and Joy....
read full review
read full review
Was this helpful?
Yes
Yes
Aug 31,2022
Aug 31,2022
0
people found
this helpful
this helpful
Janina was excellent throughout the renting process, providing prompt and detailed responses where needed.
Kept us updated throughout the review process and made it a very pleasant experience overall....
read full review
read full review
Was this helpful?
Yes
Yes
Jul 08,2022
Jul 08,2022
0
people found
this helpful
this helpful
I would like to pass on my thanks to the Lettings Team at Northwood. The service I received from them all throughout the 18 month period of my tenancy was faultless....
read full review
read full review
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 11:36 AM 05/03/2024 by allAgents
