50% lettings valuation accuracy
0% lettings fee satisfaction
Mar 22,2024
Mar 22,2024
14
people found
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this helpful
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review serves as a stark warning to anyone considering engaging with Marsh & Parsons for their letting needs.
From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.
The supposed professional clean boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.
But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.
The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.
In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility—sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.
From the outset, Marsh & Parsons demonstrated a level of incompetence and indifference that I had never encountered before. The property I was let was not only in a deplorable state upon move-in but also riddled with maintenance issues that were blatantly ignored by the letting agent. Despite repeated attempts to address these concerns through proper channels, my pleas for assistance and resolution were met with a combination of evasion, delay, and outright refusal to acknowledge the problems.
The supposed professional clean boasted in the tenancy agreement was a myth. The property's condition on my arrival was appalling, with evidence of neglect and dirt that no professional cleaning service could possibly have signed off on. When I raised this with Marsh & Parsons, expecting a responsible letting agent to rectify the situation, their response was to shuffle the responsibility onto the landlord, absolving themselves of any duty of care to their tenant.
But it doesn't stop there. Every attempt to engage with Marsh & Parsons on unresolved maintenance issues, from unsafe fixtures to left-behind belongings of previous tenants, was met with a staggering lack of accountability. Their customer service was non-existent, a facade masking an underlying disinterest in tenant welfare and satisfaction. The stark contrast between their advertised values and the reality of their service was not just disappointing; it was infuriating.
The final straw came when they blatantly disregarded their obligations under the tenancy agreement, pushing all responsibility onto the landlord and leaving me to navigate a sea of issues alone. Their hands-off approach in situations requiring their intervention was not only unprofessional but also deeply unethical.
In conclusion, my experience with Marsh & Parsons has been the worst letting agent ordeal imaginable. Their failure to uphold basic standards of service, accountability, and tenant care is alarming. I urge anyone considering using Marsh & Parsons for their rental needs to think twice. There are many agents out there who understand the meaning of customer service and responsibility—sadly, Marsh & Parsons is not one of them. My advice: steer clear and save yourself the trouble.
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Latest Reviews
22nd Mar 2024
reviewed by 'Shaun'
30th Jun 2021
reviewed by 'Dom'
27th Jun 2021
reviewed by 'Very'
8th Dec 2016
reviewed by 'Ron'
7th Jul 2014
reviewed by 'Sam'
Opening Hours
Address
Marsh & Parsons
26 Notting Hill Gate
Bayswater,London
Greater London
W11 3HY
020 7243 5390
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 50% | 0% | £1,600 | £3,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 5 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 2 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jun 13,2022
Jun 13,2022
2
people found
this helpful
this helpful
Truly awful by any standard. They take no responsibility for damage done by contractors they employ and their 'complaints proceedure' is designed to frustrate not help. In desperation I took to social media to complain and was blocked. Avoid this company at any cost...
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Jul 19, 2022
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This is the worst property agency in London. I am suffering bug plagues, dumps and so many other defects in my flat that make it unhealthy. Could you please provide me some guidance on what should I do? They are doing nothing ...
Jun 30,2021
Jun 30,2021
2
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this helpful
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Real estate agents have a low bar, but Marsh & Parsons Notting Hill go below all possible expectations - they are the worst of the worst.
I let a property through them and they made endless mistakes, which caused me money, to which they wanted full ...
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Jun 27,2021
Jun 27,2021
4
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Do not deal with this agency who's slogan ironically is: 'The Only Way Is Ethics' they are in fact the dodgiest most corrupt bunch of crooks in the property market.
Channel 4 exposed them in an investigative documentary 'From Russia With Cash' when Leslie Marsh was ...
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Dec 08,2016
Dec 08,2016
6
people found
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I spent 2 years with Marsh and Parsons as a landlord and I hope no one has to deal with them. They have continuously lied to me, from having done inspections (which they had not and eventually when I inspected my property I realised this did ...
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Comment on agent fees
More expensive than most yet expect more as a result. Can't believe they win awards.
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Oct 14, 2017
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(1)
Dear Ron,
We are a young couple with a toddler renting through them in Notting hill, it has been 4 weeks of hell. Hell.
May I ask you to send me your testimonial by email [email protected] ?
I am seeing a legal
Advisor on Monday.
Also if you have any advice at all
Regarding lawyers.
We are desperate to move out (a rat problem and a stink maybe from dead rats coming from
Under the boiler), and M&P are ignoring us .
Thank you.
Naila. ...
Jul 07,2014
Jul 07,2014
7
people found
this helpful
this helpful
They rented the property for me to an excellent tenant, under the understanding that all I wanted was a finding service only.
All paperwork was handled incorrectly from the start, and they have disregarded all of my instructions regarding the terms of the agreement, renewals, ...
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What agent could do to change your mind?
Listened to my requirements about the terms of the contract (e.g. Length)Attached Filesnbsp;
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Jul 10, 2014
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Dear Sam,
I was surprised to see your review and disappointed to hear of your experience with M&P. As the Director of Notting Hill Lettings I would be very keen to discuss any issues you have experienced and look to get them resolved. I am not aware of any of the issues you reference above.
Please feel free to contact me on [email protected] with the property address and I will be in touch immediately.
Kind regards,
Anna Ambrose
Director - Notting Hill ...
Nov 07,2013
Nov 07,2013
2
people found
this helpful
this helpful
I had let my property through Marsh and Parsons for several years.
Last year the front door of the flat was left open but I thought it was the fault of the builders who were refurbishing the flat under the management of the agents. but ...
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Nov 26,2012
Nov 26,2012
2
people found
this helpful
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Marsh and Parsons at first, were extremely helpful, efficient and managed to get my flat found, signed and moved into within 3 days- This off course came with additional costs. Once I had moved into the rented property, Marsh and Parsons became increasingly unhelpful. There where ...
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Apr 18, 2013
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Just to add, despite your review being written last year, it has only just been published on this site, which is why you have only just received a response from us. Kind regards, Patrick ...
Dec 14,2011
Dec 14,2011
8
people found
this helpful
this helpful
They really are just after the money aren't they? We told them the exact type of people we wanted, they ignored us and stuck a family of four in our tiny terrace house. We wanted a 2 year lease but they gave them a 3 year one, ...
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Jan 20, 2012
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Dear Andrew,
I have read your comment with interest and spoken to both the Notting Hill office and the Lettings Director to find out more details. I am very surprised to find out they have not received a formal complaint from you – in spite of your obvious unhappiness?
Our complaints procedure, as outlined in our terms & conditions, invites all our clients to contact the relevant branch manager. Should the matter remained unresolved, you should write to the Lettings Director, Patri ...
Sep 07,2010
Sep 07,2010
5
people found
this helpful
this helpful
I must admit that i had misgivings about dealing with any agent in London when searching for a property to rent. I was ever so pleasantly surprised with the lettings team in Chelsea, they were simply divine to deal with and really helped the process ...
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Mar 22,2024
Mar 22,2024
14
people found
this helpful
this helpful
If there were an award for the most appalling letting agent experience, Marsh & Parsons would be the undisputed champion. My journey with them, from the hopeful beginnings of securing a rental property to the disillusioned end, has been nothing short of a nightmare. This review ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
