98% sales valuation accuracy
99% sales fee satisfaction
100% lettings valuation accuracy
85% lettings fee satisfaction
Apr 16,2013
Apr 16,2013
7
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We recently relocated to Exeter with little prior knowledge of the city. Having now purchased a property from Bradleys St Thomas, we have been left feeling reassured that we have bought not only the right house for us, but in the right area of the city for us too.
Kate and Lewis have been excellent from start to finish, from the initial viewings through to exchange of contracts and imminent completion. They have been helpful, friendly, approachable, and very effective at communicating, always quick to respond to queries and to keep us updated on progress. This latter point I feel is particularly important, as during previous house purchases elsewhere I have experienced long disconcerting periods of silence - not so with Bradleys.
They have also been very sympathetic to the fact that, as a shift worker, I am often not able to be contacted immediately during normal working hours - if they have been unable to contact me straight away they have always left voicemails or emails giving the nature of their message and an indication of how urgently I need to respond. This may sound like a small point, but from my point of view, working and sleeping odd hours, it is good to know little details like these.
Overall I would say this is the best experience I have had with an estate agents, I cannot recommend them enough.
Kate and Lewis have been excellent from start to finish, from the initial viewings through to exchange of contracts and imminent completion. They have been helpful, friendly, approachable, and very effective at communicating, always quick to respond to queries and to keep us updated on progress. This latter point I feel is particularly important, as during previous house purchases elsewhere I have experienced long disconcerting periods of silence - not so with Bradleys.
They have also been very sympathetic to the fact that, as a shift worker, I am often not able to be contacted immediately during normal working hours - if they have been unable to contact me straight away they have always left voicemails or emails giving the nature of their message and an indication of how urgently I need to respond. This may sound like a small point, but from my point of view, working and sleeping odd hours, it is good to know little details like these.
Overall I would say this is the best experience I have had with an estate agents, I cannot recommend them enough.
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Latest Reviews
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 99% | £28,500 | £2,400,000 |
| Lettings | 100% | 85% | £570 | £1,500 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 29 | 0 | 42 | 1 | 230 | 1 | 145 | 0 | 10 | 0 |
Areas covered
- EX2
- Exeter
- EX4
- EX6
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Jan 31,2024
Jan 31,2024
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The whole team involved in the online auction of 2 flats were fantastic and we were delighted with the results....
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Dec 29,2023
Dec 29,2023
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Our experience with Bradleys Estate Agents St Thomas branch has been very good and I would like to thank them for their helpfulness and understanding. We our moving back from living abroad so it has not been easy but all our queries have been dealt ...
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Jan 12,2023
Jan 12,2023
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We highly recommend Bradleys estate agents in Cowick street. The valuation given by Maria was spot on and the service received was above and beyond expectations.
We do not live local which meant that we relied on Maria and Bailey-Louise to ensure the security of ...
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Aug 14,2022
Aug 14,2022
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The lead agent was very friendly, fast, and trustworthy, and kept us up to date with all things related. The whole process of buying a house was spot on. Very professional service. They should be an example for other estate agencies....
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May 30,2022
May 30,2022
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Very nice team at Bradley’s St Thomas, Chris at the start and latterly Bailey and Maria. Realistic valuation and good marketing. Kept me informed during the whole, very long, process and very helpful chasing and following-up. Wouldn’t hesitate in recommending them....
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Jan 31,2022
Jan 31,2022
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We have always had great service from Bradley's Estate Agents, thank you to Chris and his team at the Cowick Street office for all your hard work! Always find them to be professional, friendly and approachable and very knowledgable at what they do ! 5*...
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Nov 17,2021
Nov 17,2021
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We would like to thank the team at St Thomas for the amazing service we have had during the last view months which has lead to a successful completion. We reside abroad and all our dealings have been on a remote basis from beginning to ...
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Aug 05,2021
Aug 05,2021
0
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Highly recommend Christian and the team at St Thomas. Christian gave us a well researched and accurate valuation of our property, then employed a professional photographer on our behalf who produced high quality images which made our property stand out amongst the others.
Viewings were ...
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Jun 18,2021
Jun 18,2021
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We used Bradleys to sell our property. Everyone we dealt with was professional and very helpful. The quality of the brochure was great, they were very easy to contact and were very responsive. Would highly recommend....
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Mar 27,2021
Mar 27,2021
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The Bradley's team in St Thomas, Exeter gave an exceptional service. They were supportive and understanding, always very responsive to concerns and queries. Nothing was too much trouble, they were helpful in opening up communication between professionals involved, which reduced the stress for us. I ...
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Mar 12,2021
Mar 12,2021
0
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A great service from a friendly and helpful team. Bradleys have sold 2 properties for us in the last 12 months and we have experienced a successful completion with both! - Highly recommended....
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Mar 05,2021
Mar 05,2021
0
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Top agents, professional, dedicated and deliver what they say they will do on time . Very pleased with the service!!...
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Jul 16,2020
Jul 16,2020
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This was my second sale through Bradley's in the last 10 yrs. Again they did a great job for me with my sale, particularly through challenging times. Itcwas a fast sale at a better price then other agents suggested. They're friendly, responsive and communicate well....
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Feb 28,2020
Feb 28,2020
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I have just sold a property and Katie and the team in the St Thomas Branch have been excellent, Katie did a fantastic job with the description and the photo’s she took were excellent.
Would highly recommend....
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Dec 23,2019
Dec 23,2019
0
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I bought my house three months ago with the help of Bradley's, specifically Kirsty.
I felt the need to write a review due to the exceptional level of service she provided. From the moment we first met Kirsty she was knowledgeable, personable and, above all, ...
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Dec 17,2019
Dec 17,2019
0
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The team at the Cowick St branch have been excellent offering great support.
It was a long and difficult sale, although no fault of Bradleys.
Circumstances made it difficult including chain breakup's, but the team persevered and dealt with the issues as they arrived.
I ...
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Oct 29,2019
Oct 29,2019
0
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Always good at keeping me informed, coming up with ideas and helpful. The team always on hand to answer my questions and offer us advice....
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Oct 24,2019
Oct 24,2019
0
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We have had a great experience selling with Katie, Chris and Kirsty. Couldn't have been more helpful, always kept up to date and in the loop. A long, long way above others we have had dealings with. Well done and thank you all for the ...
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Oct 14,2019
Oct 14,2019
1
people found
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I can’t fault Katie,Kirsty and Christian at Bradleys.They were fantastic from the start.They had viewings booked within hours of the house going on the market.Their communication was great,they kept me up to date with every issue that arose. I ...
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Oct 09,2019
Oct 09,2019
0
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We could not be more happy with Bradley’s estate agents. They offered excellent advice and were always helpful and polite. They recently sold our house within 5 days of going on the market for over considerably over the asking price....
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Aug 30,2019
Aug 30,2019
0
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I first saw a cottage I liked which then prompted me to put my house in the market. I have found the customer service and support of the team in St Thomas excellent and very responsive. They have kept me up to date with feedback ...
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Aug 29,2019
Aug 29,2019
0
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The team in Exeter are brilliant. They are always so helpful and willing to do anything they can to help us at Kitsons. Whenever we call we always get a friendly welcome and they are just a pleasure to have worked with for the last 5 ...
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Aug 29,2019
Aug 29,2019
0
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Excellent service from Kirsty, Katie and all the team on our recent sale. I can easily say they are the best estate agents we have ever dealt with, thorough, really know their stuff and always easy to get hold of via phone or email. Always ...
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Aug 27,2019
Aug 27,2019
1
people found
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Amazing service!! Really helpful when it came to arranging a viewing and helped us secure our perfect house quickly and easily. Super super pleased with the service we have received, everything has been so efficient and has been clearly explained to us. Thanks so much ...
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Aug 27,2019
Aug 27,2019
0
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I am very please with all the work that Bradleys have done with my house purchase. I will be renting out my flat with Bradleys, after l move in.All the staff at Cowick street are very approachable and professional. I would not hesitate to ...
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Aug 26,2019
Aug 26,2019
1
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Giving a review is normally difficult but for Chris and Kate at Bradley's couldn't be easier. I can not thank these guys enough. Chris came out and restored my faith in selling my house. I had been on the market for 8 months (with another agent). ...
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Aug 23,2019
Aug 23,2019
0
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Thank you! Found us our perfect house, always friendly & helpful, great service across the board, whoever picked up the phone knew us and our circumstances...
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Aug 23,2019
Aug 23,2019
0
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What a breath of fresh air after experiences with previous estate agents, proactive, great communication - everything covered, and didn’t have to worry about anything. Thank you all so much, superstar team :-)...
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Aug 23,2019
Aug 23,2019
1
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Kristy impressed us at our first meeting at our house because she seemed genuinely interested in the house and its positive advantages. She was friendly, professional and well presented. Her selling price matched our expectations and Bradley's moved forward quickly with marketing and viewings (six ...
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Aug 22,2019
Aug 22,2019
0
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Buying a new home can be worrying and somewhat stressful. From the moment of arranging a viewing with Bradley's in Cowick Street Exeter, we were treated well with such friendly, genuine, honest and helpful staff. Nothing is too much trouble and the team's knowledge is ...
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Maria
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Bailey-Louise
Helen
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 9:48 AM 22/07/2016 by mia ramsden
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
