50% sales valuation accuracy
83% sales fee satisfaction
75% lettings valuation accuracy
50% lettings fee satisfaction
Mar 15,2024
Mar 15,2024
0
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Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said I was not going to go ahead and have received nonstop calls ever since. I had asked to be removed from their system and directly asked Mihai Vilceanu the lettings manager to please stop calling and to remove me but clearly this has not happened as I am still receiving calls weekly telling me they have “lots of landlords renting out properties”. Baring in mind I initially came in as a prospective landlord,I’m not entirely sure how this has translated into me now being someone looking to rent, nor why connells and particularly Mihai seems unable to listen to simple GDPR requests to be removed. I asked for his managers details today for a form complaint and he refused and said the only way for me to make a complaint is for him to send me the form via email. I pointed out I was asking them to not contact me and the whole point of that was to also include not sending me emails and he laughed. Appalling customer service and clearly an inability to listen. Dread to think how they would have looked after my property.
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Latest Reviews
15th Mar 2024
reviewed by 'Alexandra'
30th Nov 2023
reviewed by 'Mustafa Berk'
1st Feb 2023
reviewed by 'Dawn'
9th Sep 2021
reviewed by 'Lorraine Jones'
10th May 2021
reviewed by 'George'
7th May 2021
reviewed by 'George'
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 83% | £286,500 | £455,000 |
| Lettings | 75% | 50% | £490 | £5,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 3 | 1 | 0 | 3 | 2 | 0 | 2 | 1 | 1 | 5 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Mar 15,2024
Mar 15,2024
0
people found
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Went into the office in August expecting a professional valuation, was given a half hearted response and price based on a few photos on my phone and given a ridiculous management fee with no real explanation of what they would offer for the charges. Said ...
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Nov 30,2023
Nov 30,2023
0
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I am very happy with the letting agents great work, great service, fast rentals, I highly recommend you rent your property here at Connells. They find the best tenants....
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Feb 01,2023
Feb 01,2023
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A very big thank you to Connells Dunstable. My home was sold having been on the market for a very short time. Oliver advised me to have an open house within the first week of advertising and in just one day I had four firm ...
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Sep 09,2021
Sep 09,2021
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We have just moved into our new house and could not have done this without the help from Lee and Stephen at Connells. Extremely helpful and very professional and they went out of their way to make sure everything went through, it was a long ...
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May 10,2021
May 10,2021
0
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After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 07,2021
May 07,2021
0
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After the owner of 99A Churchfield Road told me there would be no more than two people living in the flat above me this shower have put three people in. Before them we had six adults living there who obviously knocked him for the rent ...
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May 25,2019
May 25,2019
1
people found
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I called up and spoke to Oliver asking for some information at 12 left my email had Nothing by 3pm, called back spoke to another chap reviewed my first conversation said he would get oliver to email me and still nothing absolutely useless bunch of amateurs. ...
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Apr 04,2019
Apr 04,2019
0
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We use Connells, Leanne & Daniel, for the letting of all our properties in Dunstable. We get approached from time to time by other agents.
We get an excellent service, prompt attention, and they find us nice decent tenants.
We have no desire to try any ...
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Comment on agent fees
Good
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Feb 27,2018
Feb 27,2018
0
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From the first Time I meet this Young man Daniel Barrett he impressed me with is very respectful and polite manner. He has great knowledge of his field and knows the up to date laws, regulations, polices and procedures of his company.
Daniel and His ...
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Comment on agent fees
good
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Oct 20,2017
Oct 20,2017
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James was very professional in handling the sale of our house.
We would come back to Connells if needed in the future.
Very polite and looked after our every needs....
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Comment on agent fees
good
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Sep 28,2017
Sep 28,2017
1
people found
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Very happy with mortgage service, Rick was very helpful and spoke to me very well face to face. Made the process very easy for me. Communicated with other estate agents effectively for me and answered all questions on my behalf....
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Sep 22,2017
Sep 22,2017
0
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Thanks very much for your support and keeping me informed. You made the process so simple unbelievable. I found the staff members helpful throughout the process. Given I had approached other various agencies wanting to purchase a property, I was put off by their initial ...
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Sep 16,2017
Sep 16,2017
2
people found
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Absolutely useless people. Such an unprofessional letting agency. They let the new tenant to sign the tenancy agreement and gave him a date to move in which was overlapping ours, however we payed for the whole month and they have not even notified us. After ...
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Jul 27,2017
Jul 27,2017
1
people found
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The most unprofessional - The most unprofessional estate agent in the UK. While selling our property Connells showed as the most unreliable agency to work with. All is bad about it: from pictures they take to advertise a property (very poor quality and unprofessional) to ...
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Comment on agent fees
Bad
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Jan 27,2017
Jan 27,2017
7
people found
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Avoid! -We were seriously left out of pocket by Connells in Dunstable.
The situation was that we had found a new home through Connells in Dunstable, but still had to find a buyer for our property.
We received in writing that our offer had been ...
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Nov 08,2016
Nov 08,2016
1
people found
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one of the worst estate agents to deal with had a horrible experience dealing with them in 2015 with one property which fell through.
dont waste your time dealing with them....
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Nov 10,2014
Nov 10,2014
3
people found
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I have never encountered such a horrendous level of service. ..they should genuinely be closed down for bad practice.
I made several requests to view the above property (repossession) and my requests was constantly met with objection. A few days later a notification was on ...
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What agent could do to change your mind?
Go on a training course and learn how to stop playing at being an estate agent and learn how to be a professional estate agent...what a disgrace.Attached Filesnbsp;
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Jan 14,2014
Jan 14,2014
7
people found
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We sold a property through them and it was acceptable enough although rather slow, however when we also bought a property through them we made the mistake of taking the free legal's incentive where the seller gets £1000 less and the buyer has to get a ...
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What agent could do to change your mind?
Not offered the free legal's incentive to us and responded quicker to any requests for information.Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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