100% sales valuation accuracy
100% sales fee satisfaction
90% lettings valuation accuracy
82% lettings fee satisfaction
Apr 16,2013
Apr 16,2013
2
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this helpful
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Do not use this company. We rented a place through them which we were happy with, however, nearing the expiration of the lease we received a letter stating our lease expires and asking what do we want to do. We contemplated it and decided not to renew and they started the normal leaving procedure. 5 days later we were informed the lease stated the end date was actually a further month and we would be liable if they couldn't rent the flat. In fact the lease stated the correct time period but had an erroneous end date. The agent's typo on the lease.
As you would expect we were apprehensive and hoped it would get rented out. Well, the only viewing of the property in the 6 week period failed to find a new tenant as the agent did not bring an actual key to access the flat. After making us vacate the place with 40 minutes notice, not the agreed 24 hours, the agent and prospective tenant were trapped in a common area for an hour. A comedy of errors, so of course they failed to re-rent it.
As they failed to find a new tenant we disputed the lease error via the independent adjudicator, who conclusively found in our favour. The process took 8 weeks but was worth it. The landlord and agent submitted evidence against us, given the 2 versus 1 meant we were relieved to win. Remember in a dispute it is the landlords responsibility to prove beyond reasonable doubt the tenant was wrong. Thankfully this system is in place.
My final issue with them was the cleaning of the flat, we left the place in a better shape than when we found it, however, as there was some dust on top of the doors they recommended a light clean. The minimum charge for this is £100. We should of not bothered cleaning at all and paying £200 for a full clean. They pocketed a nice tidy profit.
All in all this was a poor experience where the agent took fees off us and tried to pin their mistake on us to take our deposit. Do not use this company.
As you would expect we were apprehensive and hoped it would get rented out. Well, the only viewing of the property in the 6 week period failed to find a new tenant as the agent did not bring an actual key to access the flat. After making us vacate the place with 40 minutes notice, not the agreed 24 hours, the agent and prospective tenant were trapped in a common area for an hour. A comedy of errors, so of course they failed to re-rent it.
As they failed to find a new tenant we disputed the lease error via the independent adjudicator, who conclusively found in our favour. The process took 8 weeks but was worth it. The landlord and agent submitted evidence against us, given the 2 versus 1 meant we were relieved to win. Remember in a dispute it is the landlords responsibility to prove beyond reasonable doubt the tenant was wrong. Thankfully this system is in place.
My final issue with them was the cleaning of the flat, we left the place in a better shape than when we found it, however, as there was some dust on top of the doors they recommended a light clean. The minimum charge for this is £100. We should of not bothered cleaning at all and paying £200 for a full clean. They pocketed a nice tidy profit.
All in all this was a poor experience where the agent took fees off us and tried to pin their mistake on us to take our deposit. Do not use this company.
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5th Oct 2021
reviewed by 'Stefan ivanov'
19th Sep 2019
reviewed by 'Davide'
10th Jun 2019
reviewed by 'James'
6th Jun 2019
reviewed by 'Mike'
24th May 2019
reviewed by 'Alessia'
Opening Hours
Address
City Docklands Ltd.
205 Tooley Street
Bermondsey,London
Greater London
SE1 2JX
0207 234 0880
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £37,500 | £590,000 |
| Lettings | 90% | 82% | £350 | £4,435 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 40 | 1 | 55 | 9 | 12 | 1 | 6 | 0 | 2 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Oct 05,2021
Oct 05,2021
0
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I had a viewing arranged with mr Abdul kaaya and I'm very please with the level of proffesionalism shown by him very pleased with everything ??...
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Sep 19,2019
Sep 19,2019
0
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It took more than 1 month to arrange for the return of deposit,
The most annoying thing is the lack of communication despite the several chase via phone and emails.
Avoid this agent...
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Jun 27,2019
Jun 27,2019
0
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John (Miller) was a great assistance in sorting out our apartment in Bermondsey - we found him so friendly, professional and informative. I will definitely recommend any friends/colleagues to contact him in the future.
- Úna...
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Jun 10,2019
Jun 10,2019
0
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I'm a landlord with several properties at city docklands. I always find Ben and Michelle very informative and always prompt in responding to my queries....
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Jun 06,2019
Jun 06,2019
0
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Have worked with John and his team for several years now and have always enjoyed working with them. They are professional in their approach and have found me excellent sets of tenants. They are friendly and attentive and always get back to me when I ...
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Comment on agent fees
Fair level of fees payable
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May 24,2019
May 24,2019
0
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Samantha was really helpful - especially as she was able to accommodate all of our needs around all of the problems surrounding our move which had been very difficult prior to speaking to her and trying to deal with other agencies. She proposed the property ...
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May 24,2019
May 24,2019
0
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Samantha really helped me and my friends to find the perfect place for us. She has a very professional work ethic and yet she manages to be friendly, sweet and very honest. Her role and mediation have been pivotal to help us finding a place ...
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Mar 25,2019
Mar 25,2019
0
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When I decided to move to London I was worried about where exactly to move to, I stumbled across city docklands who had a whole range of properties at all price ranges. I got in contact with them and spoke to John Miller who helped ...
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Comment on agent fees
Good
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Jan 19,2019
Jan 19,2019
0
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I have rented out two of my properties through John Miller and his team he is very professional and approachable and always keep you updated and take interest in your property.John is a gem amongst letting agents in my rxperience and i have been ...
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Nov 02,2018
Nov 02,2018
0
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John Miller was clear, concise and very personable. Very happy and will be recommending his service. Tenants were found swiftly with minimal fuss. Thanks John...
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Comment on agent fees
14% Managed, good fee.
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Apr 21,2018
Apr 21,2018
0
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I have been a City Docklands landlord customer for 8 years, they are very easy to deal with and they make a genuine effort to improve their services.
Over the years they got better and better, in he last rental John has been so efficient that ...
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Mar 18,2018
Mar 18,2018
0
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I would be very happy to recommend John Miller and City Docklands agency for their very professional service. They marketed the property effectively and ultimately secured a great tenant with a very quick turnaround. Really could not ask for more!...
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Mar 13,2018
Mar 13,2018
0
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John Miller has now let two of my properties in SE1. He is always available and always keeps me fully abreast with all viewings and feedback. In what is currently a difficult lettings market, has found me good tenants again and achieved a rental I ...
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Comment on agent fees
Excellent for the service received.
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Mar 09,2018
Mar 09,2018
0
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John Miller was direct and straight to the point, achieving the rent promised in the time promised. I would recommend his services....
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Mar 09,2018
Mar 09,2018
0
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John has let two of my properties in London, has been extremely professional and very hard working. He has constantly kept us updated and taken an active interest in our properties, compared to other agents who only want to let your property out and forget ...
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Comment on agent fees
Compatible with other agents
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Mar 09,2018
Mar 09,2018
1
people found
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John has been handling the letting of my properties for a number of years. I have found him to be very professional and always willing to assist. He is reliable and always keeps me updated on all relevant matters, I have dealt with numerous estate ...
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Good
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Jan 22,2018
Jan 22,2018
1
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Worst lettings agency in London, not only do they false advertise and then try to blame it on you for not "assuming some of the furniture promoted wouldnt be there" after them saying in the visit while the property is being painted that the flat ...
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Comment on agent fees
incredibly high for the poor job they do
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Jan 05,2018
Jan 05,2018
1
people found
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Were good up until the move in date when they changed it at the last minute, despite the fact we had everything arranged. This meant the whole contract signing process was with someone other than Danny and was all rushed. The terms were different to ...
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Comment on agent fees
Additional fees in contract that weren't made aware of. Fees on the high side.
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Oct 20,2017
Oct 20,2017
0
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This company is excellent. I've been renting through them for the last 4 years and there have never been any issues. Stefanie is an excellent agent. Don't be fooled by negative reviews, they are professional, reliable and have access to some great properties around Tower Bridge ...
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Comment on agent fees
Industry Standard
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Sep 14,2017
Sep 14,2017
1
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We've had a really frustrating an unpleasant experience with city docklands.
-Responses have been incredibly slow
-Inventory check was just a list of items, yet it cost us £150.
-Property was not professionally cleaned when we had requested this. It actually had a load of dusty ...
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Jul 19,2017
Jul 19,2017
0
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I was very disappointed and upset by the service received from City Docklands. After booking the apartment and fixing the move in, they changed the date not only once but twice due to some problem with the electrical wiring and hence was not because of ...
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Comment on agent fees
Reasonable
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Feb 08,2017
Feb 08,2017
0
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John Miller and his team found me a lovely tenant 2 days after coming to look at my property. Brad moved in a weak later and the entire process was very smooth with lots of updates through out. Very happy with the service....
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Comment on agent fees
Competitive fees
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Jan 07,2017
Jan 07,2017
0
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Avoid this estate agent. They have entered the property without permission 2 times and tried more times. They have tried to create their own version of break clause that was supposed to be in 7 months, but the way they wrote it it, you had to pay 10 ...
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Dec 06,2016
Dec 06,2016
0
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Always helpful. Kieran was proactive in suggesting us properties. This helped us to score a real hit. We love our new place. The entire process took only few days....
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Nov 18,2016
Nov 18,2016
0
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Very helpful and answered all of our questions promptly. Kieran did not put unnecessary pressure on us, which made what could have been a stressful situation simple....
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Nov 08,2016
Nov 08,2016
0
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I found Dammy to be very friendly and professional. He did not try to sell us smoke which is something I hate about assume estate agents. He was honest and pointed out both good and bad things of the property so that we could make ...
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Comment on agent fees
The fees are extremely high in my view, compared to other agencies.
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Nov 07,2016
Nov 07,2016
0
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We connected with Dammy from the very beginning. He has helped us secure a property we thought couldn't be accessible for us due to it's amazing location and condition. It has been excellent dealing with Dammy and the whole process has been swiftly managed. We ...
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Comment on agent fees
City Dockland's fees are a bit more expensive than other agencies. However we saw more pros taking a very nice property at a better price than it probably should for it's location and condition, than paying less fees.
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Nov 02,2016
Nov 02,2016
0
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Kieran was really helpful with the process of finding a place to stay. It was made a lot quicker and simpler with his help....
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Oct 24,2016
Oct 24,2016
0
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We have been struggling to find our perfect place . We have been to so many state agents but none of them was as helpful as Kieran was. He gave us a accurate information about everything.He is very friendly professional guy. We would recommend to ...
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Sep 26,2016
Sep 26,2016
0
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I had a great experience with Dammy. He listened well to what I was looking for in a flat and had several recommendations for me, based on what I was looking for. He gave me great perspective on the properties. He was also very friendly ...
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Comment on agent fees
I thought they were quite good.
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Last updated at 11:56 AM 27/10/2017 by allAgents
The agent kept reassuring us that once we pay the RESERVATION deposit, it will be taken off the market - but it did not! We were in the referencing process after our offer was accepted and somehow they are not trying to move the progress along. I had to stressfully keep chasing them every 2-3 hours to know where we were at. They were also particularly hard to find once you pay your reservation deposit!!
One of the agent was also quiet rude when I was chasing my referencing/ application progress. He mentioned that there was nothing else he could do to speed up the process. So what are they on earth for?!?!
So once our referencing was finally done - after so much sweat and distressed chasing them, 1 day before we were supposed to move in, they suddenly called and said the landlord's daughter had a major flood/ fire that she would stay in the flat instead. It was just like that. My partner did not believe it that he emailed the agent again asking what was the real reason of the sudden withdraw. He then admitted that they accepted a higher offer - and asked if we would want to match the offer. Unbelievable!
So we were back to square 1 with a baby without a place to stay.
Unprofessional, unethical and unbelievable. Stay away!