“I put my property on the market with them in ......”
1 Star Review
Apr 16,2013
By:
'Unhappy'
Apr 16,2013
Services: Sales (as a Vendor)
Would you recommend?: No
Postcode: B92
Sales (as a Vendor)
Postcode: B92
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I put my property on the market with them in August last year, then had around 15 viewers booked between August and first week in November. 3 of the viewers turned up at my property and said "oh I was expecting a house, the agent told me it was a house" another 6 could not find it, in 5 instances Laura from Barstow Eve's called me and said "can I give you the persons number so you can direct them" the other one turned up 40mins late and as it was out of office hours could not contact the office for directions.the other 5 found the property but was not for them. They I had an offer in November which I accepted on 17th November. Then the following Friday the person who offered was supposed to be going to see the mortgage advisor to finalise the mortgage and submit to application and pay solicitor fees. I left it until the following Friday as I had not heard anything and called them. They said it had been sorted and we were just waiting for the survey to be arranged for the mortgage. I waited and waited then called again numerous times and was told the same. Then on Christmas Eve I received a call from A survey company to arrange the survey which I arranged then 5mins after received another call stating that it has to be put on old and they could not give me any details. Tried to call Barstow Eve's and they were closed as it. Was 4pm on Christmas Eve. Then after Christmas I called and spoke to Laura who was most unhelpful and said she would have to speak to the mortgage advisor, I then waited 2days and finally received a call back and they said the mortgage has been rejected and they were trying to find a new lender. This went on and on until 8th jan when the told me that its not looking good, I then asked why has it taken 6-7 weeks to decide that the person could not get a mortgage, they said be it has not been that long I said yes was I was told the application was submitted on 23rd nov. they then told me that the application was not submitted until around 10th dec. I was not happy. I then asked to speak to the manager and she just talked at me and would not let me get a word in, the rudest and unprofessional person I have ever met just wanted to tell me how her job works and how important she was..... Awful customer service. Then a couple of days later the persons called to say they no longer wanted to buy it due to all the problems with the mortgage. I then lost the house I was buying and lost around £600 on the fess I payed out. I then removed my property from them in February and will never be using them again and will be telling all friends and family how rubbish they are they just lie and say what ever makes them look good, the agent did not attend one viewing and i showed them all around and in only received feedback from one or two viewing. STAY CLEAR OF BAIRSTOW EVE'S!!!
What agent could do to change your mind?
Nothing, worst experience ever!!!!
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