100% sales valuation accuracy
86% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction
Feb 19,2024
Feb 19,2024
1
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RUN!!!!
This is undeniably the WORST company to let a flat from in all of the UK. My experience from day 1 was nothing but a horrible experience. Every person that works here is incompetent and just RUDE and will speak down on you as if you’re working for them. I seriously feel as if they hate their jobs the way they deal with people….disgusting .
From day 1 I was dealing with Jovanna and I did not have a good experience what so ever. I was emailing her constantly and a process that should’ve took 2 weeks max took over a month. I felt as if I was back in school dealing with a girl who has an attitude about everything.
I’m from a different country where when you are dealing with a rental agency or letting agent, they are determined to make you happy because it’s THEIR JOB. I’ve never in my life dealt with someone who treats a customer as if they are working for them and as if they are doing me a favor especially considering I had to pay my rent 6 months at a time.
Now my year living in the flat has done nothing but cause me PTSD because of this agency. From day 1 of moving in they gave me a dirty flat and plumbing issues that were clearly left over time and not fixed by the agency (not surprised). I had issues with my shower over flooding with sewage and waste (look at attachments) that were clearly a threat to a humans health considering I could not shower in my own flat for sometimes weeks at a time. I dealt with this issue basically the whole time I lived in this flat due to the incompetence and horrible attitude of not fixing the issue properly. All they did was continue to send me people for a cheap fix rather than sending me a proper plumber. Of course my whole flat ended up flooding causing damage to personal items not to mention the smell it caused.
This is just one of the issues I had to deal with in the flat. Now let’s talk about the mice infestation the flat had that clearly was known about when the flat was let and not dealt with properly.
My experience in this flat was nothing but horrible and the way the agency dealt with these issues made the matter even worse…I’ve had to spend my own money on hotels multiple times during my tenancy.
I moved out of the flat in August of 2023 and I’ve only just received my deposit back in February of 2024…of course with multiple petty deductions (not surprised) . I had to deal with Andreas which clearly needs to look into a different career because the way he dealt with everything was actually concerning. He has zero organizational skills and was even confusing me with other tenants. He also just has a sh** attitude…You would think after all of the things I’ve dealt with living in the flat (mice, flooding, no showers, hotels, damage to personal items) that they would have some type of consideration when making deductions from my deposit. They took more than half of my deposit…SCAMMERS!!!
When I told him to read the check in report all he could respond is “we’re adamant about these charges”….like make it make sense???? It screams scam and trying to rip me off. I also highly doubt they used any of the money to fix the flat.
After everything I dealt with living in this flat all I can say is RUN! Give your money to an agency that will care about you as a tenant and where they don’t have a whole bunch of incompetent staff that think they are better than what they are. Please HUMBLE yourselves and remember you are meant to be providing a service. It’s clear to me that from day 1 they do not care about you as a tenant at all, they only care about themselves, it’s truly disgusting. I’ve had to report them to the council for how bad my experience was and I can promise you I’m not a complainer but wow this agency deserves to be shut down!
Please see attach photos that will give you an idea of some of the things I had to deal with during my whole time living in the flat…things they knew about but didn’t care enough to fix.
This is undeniably the WORST company to let a flat from in all of the UK. My experience from day 1 was nothing but a horrible experience. Every person that works here is incompetent and just RUDE and will speak down on you as if you’re working for them. I seriously feel as if they hate their jobs the way they deal with people….disgusting .
From day 1 I was dealing with Jovanna and I did not have a good experience what so ever. I was emailing her constantly and a process that should’ve took 2 weeks max took over a month. I felt as if I was back in school dealing with a girl who has an attitude about everything.
I’m from a different country where when you are dealing with a rental agency or letting agent, they are determined to make you happy because it’s THEIR JOB. I’ve never in my life dealt with someone who treats a customer as if they are working for them and as if they are doing me a favor especially considering I had to pay my rent 6 months at a time.
Now my year living in the flat has done nothing but cause me PTSD because of this agency. From day 1 of moving in they gave me a dirty flat and plumbing issues that were clearly left over time and not fixed by the agency (not surprised). I had issues with my shower over flooding with sewage and waste (look at attachments) that were clearly a threat to a humans health considering I could not shower in my own flat for sometimes weeks at a time. I dealt with this issue basically the whole time I lived in this flat due to the incompetence and horrible attitude of not fixing the issue properly. All they did was continue to send me people for a cheap fix rather than sending me a proper plumber. Of course my whole flat ended up flooding causing damage to personal items not to mention the smell it caused.
This is just one of the issues I had to deal with in the flat. Now let’s talk about the mice infestation the flat had that clearly was known about when the flat was let and not dealt with properly.
My experience in this flat was nothing but horrible and the way the agency dealt with these issues made the matter even worse…I’ve had to spend my own money on hotels multiple times during my tenancy.
I moved out of the flat in August of 2023 and I’ve only just received my deposit back in February of 2024…of course with multiple petty deductions (not surprised) . I had to deal with Andreas which clearly needs to look into a different career because the way he dealt with everything was actually concerning. He has zero organizational skills and was even confusing me with other tenants. He also just has a sh** attitude…You would think after all of the things I’ve dealt with living in the flat (mice, flooding, no showers, hotels, damage to personal items) that they would have some type of consideration when making deductions from my deposit. They took more than half of my deposit…SCAMMERS!!!
When I told him to read the check in report all he could respond is “we’re adamant about these charges”….like make it make sense???? It screams scam and trying to rip me off. I also highly doubt they used any of the money to fix the flat.
After everything I dealt with living in this flat all I can say is RUN! Give your money to an agency that will care about you as a tenant and where they don’t have a whole bunch of incompetent staff that think they are better than what they are. Please HUMBLE yourselves and remember you are meant to be providing a service. It’s clear to me that from day 1 they do not care about you as a tenant at all, they only care about themselves, it’s truly disgusting. I’ve had to report them to the council for how bad my experience was and I can promise you I’m not a complainer but wow this agency deserves to be shut down!
Please see attach photos that will give you an idea of some of the things I had to deal with during my whole time living in the flat…things they knew about but didn’t care enough to fix.
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28th Dec 2022
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Opening Hours
Address
Spencer James Residential
8a Hartlepool Court
London
Greater London
E16 2RL
02074743636
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 86% | £163,000 | £582,500 |
| Lettings | 100% | 99% | £900 | £2,650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 52 | 0 | 96 | 4 | 13 | 0 | 19 | 0 | 7 | 1 |
Areas covered
- E16
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 13,2024
Nov 13,2024
0
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Good service and follow up via emails and calls by Aneesa Khan on maintenance issues in the apartment. The emails and calls were responded to promptly....
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Feb 19,2024
Feb 19,2024
1
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RUN!!!!
This is undeniably the WORST company to let a flat from in all of the UK. My experience from day 1 was nothing but a horrible experience. Every person that works here is incompetent and just RUDE and will speak down on you as if ...
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Nov 06,2023
Nov 06,2023
0
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Great proactive and personable service from Spencer James. They provided constant updates regularly and supported me throughout the entire process. I dealt with Thomas Cann and Andy Panteli. Even after moving into my property, they have still been helping me, which is very rare for ...
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Jun 06,2023
Jun 06,2023
0
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I couldn't be more impressed with Andy Panteli's professionalism and dedication. Andy has always demonstrated that he exceeds all expectations. Thank you Andy for your help, advice and time....
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Dec 28,2022
Dec 28,2022
0
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Amazing service! The staff are professional, easily accessible and dealt with any issues I had promptly. A special thanks to Andy for all the support and helping me find my beautiful home. Thank you 😊...
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Nov 29,2022
Nov 29,2022
0
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The property and service we have received so far has been lovely. We get substantial responses to our emails. I would highly recommend their service...
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Aug 26,2022
Aug 26,2022
1
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We were just browsing the shop window and Andy approached us, we asked about a duplex third and fourth floor apartment but he recommended not to view due to us having two children. He listened to what we needed and advised he had just valued ...
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Jun 28,2022
Jun 28,2022
0
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Andreas Panteli has been extremely helpful in rental thus far. Any query raised is always dealt with swiftly and effectively and has made for an easy living situation.
I would highly recommend Spencer James to anyone looking in this area....
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Jun 25,2022
Jun 25,2022
2
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The best agent I have met so far is Andreas Panteli. He helped us move in to a property at King George V, his dedication to his work was exceptional. When we moved in, our kid was barely 1 year old which Andy (as we use ...
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Jun 21,2022
Jun 21,2022
1
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We rented a flat via Andreas Pateli a couple of weeks ago.
I would like to mention that Andy has been very helful, kind in answering all our queries before and even after we signed the contract, whenever I had a question, Andy has been ...
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Jun 21,2022
Jun 21,2022
1
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Andy (Andreas Panteli) from Spencer James Residential helped us find the perfect apartment to rent. He carefully listened to all our requirements and was very helpful in guiding us through the entire process, and made everything super smooth and efficient....
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May 30,2022
May 30,2022
1
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Exceptional level of understanding our needs - Andy (the agent dealing our let) was super professional throughout the process. Very easy to contact and showed a great amount of care throughout - and continues to do so.
All our demands have been met and dealt ...
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May 30,2022
May 30,2022
1
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Incredible service! Any questions or queries we have had about the tenancy or property have always been answered quickly and with care. We really feel looked after and couldn’t be happier! Thank you...
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Jul 23,2021
Jul 23,2021
1
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Extremely happy with the customer service by Andreas Panteli (Andy).Very professional,helpful and efficient.I just rented a property with his help and I am really happy.Great agent, well done...
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Jun 26,2021
Jun 26,2021
0
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We used Spencer James a few months ago to find a flat. Andy has been really amazing and helped to find us the perfect home. The service is second to none, always there if you need them. Really recommend this company, particularly Andy who is ...
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Jun 16,2021
Jun 16,2021
0
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Have know about Spencer James for a long while. Staff always friendly and knowledgable. Very helpful in getting me going being a Landlord. Would recommend you give them a call....
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Mar 20,2021
Mar 20,2021
0
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I have been using Spencer James for a couple years now and my experience with them has literally been 5 star. They are a superbly run property management and lettings agency. They always go seem above and beyond. Not only do they find good tenants, they ...
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Jan 27,2021
Jan 27,2021
0
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Andreas has been great. Thank you for your help! We also love the new space and the move-in was very fast/ swift...
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Jan 26,2021
Jan 26,2021
1
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I would like to thank you guys for making all the renting process easy and efficient.
In particular I d like to thank Andy Panteli for being super proactive and supporting us in all our requests.
Great job!...
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Jan 12,2021
Jan 12,2021
1
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Property was let very quickly with long standing tenants; Guidance and advise was provided throughout from start to finish as I was a first time landlord. Highly recommended....
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Sep 26,2020
Sep 26,2020
0
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A brilliant service, very friendly, always helpful, honest advice, found excellent tenants very quickly and took on all the hard work all for a very fare fee. I believe also provided the tenants with excellent service....
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Aug 03,2020
Aug 03,2020
0
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Spencer James is an agency that is very understanding. Everyone who works there listen to you and are very helpful....
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Jul 21,2020
Jul 21,2020
0
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I have been with Spencer James for 9 years and they have never failed to deliver. Andy is friendly, efficient and reliable. His professionalism and attitude has brought us great tenants and nothing seems too much trouble for him. I would highly recommend SJ!...
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Nov 07,2019
Nov 07,2019
0
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Great team, excellent customer service. Special thanks to Andy for his professionalism and dedication. He's always there to help even beyond the call of his duty....
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Nov 01,2019
Nov 01,2019
0
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Helpful staff with quick responses should you need anything. They find properties suitable for you at the best value for money....
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Oct 31,2019
Oct 31,2019
1
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I have been with us agency for 5 years and they have never let me down on any occasion. They are approachable and understanding, and very quickly come to your help when needed. Andy in particular was very knowledgeable and friendly to deal with. Strongly recommend!...
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Oct 29,2019
Oct 29,2019
1
people found
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I rented an apartment through the agency and got good professional service. They answer calls immediately and are very professional. They were also able to resolve the few issues I had quickly. Andy is exceptional and very helpful in making my settling into the area ...
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May 09,2019
May 09,2019
0
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Andy was very helpful and he ensure that our property documentation would go smoothly. He is the best , he always check up on us how we doing and he is a person who cares for their tenant!! Very thankful...
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Comment on agent fees
They deserve all the fees !!
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Apr 12,2019
Apr 12,2019
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Andy was super helpful and efficient during the move in process which is usually quite stressful. Really happy with the apartment, it's exactly what I was looking for...
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Jun 14,2018
Jun 14,2018
0
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Bought my flat from them 6 years ago and family recommended them to rent out the flat. Great service, quick to respond and deal with any issues with properly or tenants. Saved me a few quid as well fixing minor issues without expensive tradesmen. Would recommend ...
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Comment on agent fees
Fees a reasonable, management recommend if you are first time landlord. Fees are transparent.
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Andreas
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Ashleigh
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Tom
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Vendor Fees
1.5% plus vatLandlord Fees
12% plus vatTenant Fees
No fees set. Last updated at 20/10/2022, 11:30 AM by James BissetComplaints Procedure
No procedure set.
Last updated at 10:30 AM 20/10/2022 by James Bisset
Best Letting Agent in E16 
