Acorn Group Estate Agents
London, SE23
2.2/5, 10 reviews
30% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction

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“Terrible service, constantly given the run ar......”

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Feb 10,2024
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By: 'Ray'
Feb 10,2024
1 people found
this helpful
Terrible service, constantly given the run around to the point where I missed out on another property with another letting agent.

Took a holding deposit to then continue to host viewings at the same property and then gave the property to someone else and lied about it.

In every instance I had to contact them and chase the entire office for updates regarding the property and was never met with direct answers.

I’m still yet to receive back my holding deposit.
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Latest Reviews

View all Reviews 10
10th Feb 2024
reviewed by 'Ray'
“Terrible service, constantly given the run around to the point where I missed out on another property with another letting ......”
3rd Feb 2022
reviewed by 'Michael Cleary'
“Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the landlord to ......”
6th Oct 2017
reviewed by 'Kayla'
“I had the worst experience with this estate agents if your selling your house be very cautious about using this ......”
21st Aug 2017
reviewed by 'Tinks18'
“We had an awful experience with Acorn when purchasing a house - it's clear that they represent the seller's needs 100%, ......”
9th Aug 2017
reviewed by 'Monica'
“I have had a brilliant service buying my new flat and felt very much looked after by Louis through what ......”
6th Oct 2014
reviewed by 'Miss'
“I had 5 agents that came to value my property in SE23 and several undervalued it by over £30k, one got ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 17:00
  • Saturday: 10:00 - 16:30
  • Sunday: Closed
Address

Acorn Group Estate Agents
58 London Road
Forest Hill,London
Greater London
SE23 3HF
020 8333 5080

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £315,000 £315,000
Lettings 100% 0% £0 £0
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 2 0 2 1 1 2 1 0 1
Areas covered
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Bermondsey, SE1
Bexley Heath, DA6
Bromley, BR1
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Bromley, BR7

“Terrible service, constantly given the run ar......”

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Feb 10,2024
Minithumbdown
By: 'Ray'
Feb 10,2024
1 people found
this helpful
Terrible service, constantly given the run around to the point where I missed out on another property with another letting agent. Took a holding deposit to then continue to host viewings at the same property and then gave the property to someone else and lied ...
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“Acorn lettings lost the landlords keys when I......”

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Feb 03,2022
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By: 'Michael Cleary'
Feb 03,2022
0 people found
this helpful
Acorn lettings lost the landlords keys when I moved out and instead of accepting responsibility are instructing the landlord to pay for new locks out my deposit. Dishonest, incompetent and shambolic....
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“I had the worst experience with this estate agents if ......”

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Oct 06,2017
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By: 'Kayla'
Oct 06,2017
0 people found
this helpful
I had the worst experience with this estate agents if your selling your house be very cautious about using this branch, I've had to ask for my house to be taken off the market with them because there service is so bad! Firstly I signed ...
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By: Andrew Roberts
Oct 17, 2017
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Dear Kayla I am very sorry to hear about the experience you have had with our Forest Hill office. I would like to investigate this in more detail and would be grateful if you could email me at [email protected] the full property address? Thanks Andrew Roberts - Customer Relations Manager ...

“We had an awful experience with Acorn when purchasing a ......”

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Aug 21,2017
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By: 'Tinks18'
Aug 21,2017
1 people found
this helpful
We had an awful experience with Acorn when purchasing a house - it's clear that they represent the seller's needs 100%, with no regard for the buyer. We found Acorn to be unnecessarily aggressive and meddling into matters that our solicitors were already managing perfectly fine. ...
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“I have had a brilliant service buying my new flat ......”

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Aug 09,2017
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Louis
By: 'Monica'
Aug 09,2017
1 people found
this helpful
I have had a brilliant service buying my new flat and felt very much looked after by Louis through what turned out to be a very stressful time! Louis was a brilliant communicator, very honest, kept me up to date regularly and always returned my ...
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Comment on agent fees
NA
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“I had 5 agents that came to value my property in ......”

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Oct 06,2014
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Johnathan
By: 'Miss'
Oct 06,2014
1 people found
this helpful
I had 5 agents that came to value my property in SE23 and several undervalued it by over £30k, one got lost and came with no information pack and the other tied you in a contract for too long. I decided to go with my instinct ...
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“I'm letting my flat through Acorn for 4 years now as ......”

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Apr 30,2014
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Irfan
By: 'Mauricio'
Apr 30,2014
0 people found
this helpful
I'm letting my flat through Acorn for 4 years now as I am overseas. The first tenant stayed for 3 years, acorn only checked the property twice during those 3 years when they told us they would do a check every 6 months. When the tenant left, every potential ...
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What agent could do to change your mind?
Do what is expected from them, only that.
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“We used Acorn to assist us in letting our property. ......”

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Jan 22,2014
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Alex
By: 'PRIVATE'
Jan 22,2014
0 people found
this helpful
We used Acorn to assist us in letting our property. Alex was incredibly unprofessional and we would warn others to be aware of his "sales pitch". He did initially find us tenants (after a long period), but those tenants did not match what we understood ...
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“I am not usually one to write reviews, positive or ......”

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Nov 27,2013
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Glen
By: 'Happy'
Nov 27,2013
0 people found
this helpful
I am not usually one to write reviews, positive or negative, but after having such a great experience with Acorn at Forest Hill, I feel the need to let people know about their exceptional customer service. From the outset, I found Acorn professional and easy ...
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“Acorn are tragically terrible. They appear to be proactive and ......”

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Aug 19,2010
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By: 'Blondie'
Aug 19,2010
5 people found
this helpful
Acorn are tragically terrible. They appear to be proactive and accommodating when you're looking for a house but as soon as you're signed up and you need help or support they never answer the phone. If something has broken down or is flooding etc you'd ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Acorn Group Estate Agents, London SE23 3HF



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