0% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
40% lettings fee satisfaction
Feb 17,2024
Feb 17,2024
1
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Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The property needed a lot of work doing which the Female landlord was refusing to do. The house was built in 1998 and EVERYTHING at the property was original, including the boiler! I left the property on the date the possession was required back in January 2024. Prior to leaving I contacted Cerys who advised how there would be NO problem with me getting my deposit back which I believed as the inspections show how well I maintain the property, however the same cannot be said for the landlord. February 2024, The lettings agency Cerys & Declan have informed me my deposit is being used to get the property ready for new tenants! I received a Section 21 after highlighting the issues within the house! The checking out report DOES NOT match how I left the property, the checking out report was supposed to be done with myself present on the morning however it was cancelled by FH due to staffing issues, so I just handed over the keys, to the member of staff who handed me the key 10 years prior, he stated with witnesses present how I kept the house very well and the landlord did not and that I would receive my deposit back without any issues! The checking out inspection was then carried out another day and I was not invited to join, why was this? Because it was not going to be truthful. I have pictures dated with the date & time to prove that their report does not match with the day I left the property, its unbelievable how they can think their report can match the pictures I took. This is now a dispute with the TDS. It is a disgrace how the staff lie and speak to you in such a patronising way. They look for anyway what so ever to keep your deposit. I have requested the inspection reports that have been taken over the 10 year period to show how the landlord has not maintained the property and the Lettings Agency and landlord will NOT give me any copies, why is this? Because it shows they are liars. As a lettings agency Farrell Heyworth allowed the landlord not to maintain the property and soon as I pushed for the work to be done I was issued with a Section 21.
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Latest Reviews
17th Feb 2024
reviewed by 'Emily'
20th Sep 2022
reviewed by 'Mike Mike'
5th Aug 2022
reviewed by 'Michael'
6th Dec 2021
reviewed by 'John'
15th Jul 2021
reviewed by 'Christine'
3rd Mar 2021
reviewed by 'Idunn'
Opening Hours
Address
Farrell Heyworth
309 Garstang Road
Fulwood,Preston
Lancashire
PR2 4XJ
01772 787666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 100% | £156,000 | £1,000,000 |
| Lettings | 100% | 40% | £620 | £750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 0 | 0 | 5 | 1 | 0 | 0 | 2 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Feb 17,2024
Feb 17,2024
1
people found
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this helpful
Disgusting is the only word to describe this letting agency. After renting a property from them for 10 years and keeping it in impeccable condition, I was issued a Section 21, in October 2023. This came 2 weeks after I complained about an issue with ongoing mould & damp. The ...
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Sep 20,2022
Sep 20,2022
1
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Shocking company, avoid renting with them if possible, do not care about there tenants, take days to reply and whenever you ring up it’s always ‘we’ll call you back’ you will never be called back untill you chase it up again.
Very difficult ...
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Aug 05,2022
Aug 05,2022
1
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Very unprofessional. The company has a viewing policy that you need to prove your mortgage in principle and fund proof in order to arrange a viewing. After I got everything sorted and sent, they told me that the property was already gone when I first ...
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Aug 10, 2022
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(1)
They are useless!! They couldn’t sell our lovely 3 bedroom properly in a popular area of Preston a few months ago despite us selling it under market valuation for a quick sale as we had already found a property to buy - and in the current property market!! We eventually got a seller after 5 months (!) on the market but they pulled out after 3 months due to the lack of contact from FH making them feel anxious that nothing was happening. Terrible TERRIBLE customer service, absolutely no contact ...
Dec 06,2021
Dec 06,2021
0
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I approached them a few times via email to see properties. They didn't have the courtesy to even reply. When they did reply they weren't even prepared to arrange a viewing unless I could prove I was in a "proceedable" position. So they are turning ...
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Jul 15,2021
Jul 15,2021
0
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I have exchanged many email with Carol Dennison and she has always responded quickly and given really good advice, it's been a pleasure to deal with such a nice lady...
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Mar 03,2021
Mar 03,2021
1
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Terrible, would not provide any details of when we could move in. On the Monday they said we could move in this week. On Wednesday at 1700 they rang us to say the move in date has been pushed back by over 2 weeks....
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Apr 01,2019
Apr 01,2019
5
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Had a valuation appointment scheduled in. Surveyor called to say he would be late. In the end, he never came with no explanation as to why. Tried to ring him, he just ignored calls. Rung to the office, was told they would look into it ...
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Jan 12,2017
Jan 12,2017
4
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I found the staff extremely pushy and unhelpful. Also felt that with being a young first time buyer we wasn't taken seriously.
Nearly four weeks later, the for sale sign is sat on our drive after emailing and phoning the branch.
Wouldn't be recommending to ...
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Jan 13, 2017
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(1)
Dear Danielle,
We're sorry to hear you were dissatisfied with some aspects of our service. We have now investigated the matter further and feel that we have acted in a professional and timely manner on our clients behalf during your purchase of their property.
The vendors of this property were subsequently purchasing a new build property, this meant that we were instructed to complete any purchase of the property within a 6 week timescale which was communicated to you when your offer on ...
Nov 09,2016
Nov 09,2016
4
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I have never encountered service as relaxed as that offered by the Lettings division of Farrell Hayworth (FH). I rarely leave reviews online but was so disappointed by the time FH took dealing with my tenancy application that I wish to warn others who may ...
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Comment on agent fees
£150 for a near 3 month turnaround on an application seems ridiculous.
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Nov 09, 2016
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Dear Mr Merivale,
Thanks for getting in touch with your concerns. We are keen to hear all feedback from our clients and actively consider it when planning changes to our customer service policy.
All applications are dealt with by our lettings department as expediently as possible. Occasionally applications take longer than expected due to delays regarding third parties which are beyond our control.
Communication with our clients is very important to us. Our lettings team are constan ...
Sep 12,2016
Sep 12,2016
4
people found
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Farrell Heyworth is probably not the most reliable agent.
1) When I went to view the property, I told the agent about certain factors which might affect my application. He/she got back to me saying that it would not be a problem, and for me ...
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Sep 02,2016
Sep 02,2016
5
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Worst estate agents ever. Very slow and not self efficient. Felt like they don't even care. Was purchasing a home through them and they don't even care if your situation or even try and help. All talk but no action. I literally had to call ...
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Sep 02, 2016
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Following your review we have investigated this matter further. We have been unable to find a property which matches the particulars of the sale price and postcode which you refer to in your review. We always seek to provide both sellers and buyers with the very highest standards of customer service and, as such, are very concerned about the comments left in your review. We would be grateful if you could get in touch with either myself or one of my colleagues in branch on 01772 787666 and hopef ...
Apr 22,2010
Apr 22,2010
0
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I bought and sold using Farrell Heyworth. Amanda pulled out all the stops (above and beyond the call of duty) to make sure the whole process was as stress-free as possible and got things moving. Cheers!!!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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